MY OPINION! A NEGATIVE REVIEW! NOT A RECOMMENDED HEARING AID PROVIDER. My first hearing aids purchase. I had many questions. This review is to provide you with my experience. It was not a very good experience. Part of us wants to think professionals are out to help and guide you to a sound decision. My questions were being answered, but the answer led me to ask more questions. I initially I was looking at the 3rd tier level package. After getting more of my question's answered. The hearing aid specialist explained the Tier levels. But was it was cryptic. Vague answers to my questions. I shifted to the 2nd tier package I believed would meet my needs. Still on the fence. I was informed I had 75 days to decide after purchase. This statement alone allowed me to feel comfortable about purchasing. What the heck here goes and I pulled the trigger. My out of pocket cost was just under $1500. I pickup my hearing aids. Started to tune them to me, This session was cut short for some reason and I was nicely rushed out and sent to the front desk where I paid for my hearing aids and signed what I thought was a recipt for the purchase, in fact a contract. After 7 days I had 4 major issues that were not acceptable to me. So I returned the hearing aids. Thats then I was informed there was a $300 DOLLAR RESTOCKING FEE! I PROTESTED. I was then informed it was in the contract I signed when paying for the devices. The Sales person started to say I told you " I cut her off" DO NOT try to say you informed me of this fee! It would be a flat out lie. Sales person digressing with silence. I said before leaving the office how I wanted the refund done and left. I DO NOT RECOMEND THIS merchant to anyone seeking hearing aids. Very sly and dishonest approach to hearing aids sales. In a position to take advantage of folks and they do. And did with the way I was treated. BUYER beware! read more