Amazing quality and care throughout my visit. All the way…read morefrom the front office personnel, to the thorough exam with Dr Emma Green. The whole atmosphere is clean, comfortable, and professional.

Three days before Christmas last year, Carol Clifford, owner of Albuquerque Hearing and Balance…read morefired me two days after giving me a raise. She said that state law wasn't required to tell me why I was let go, but the timeline of events clearly indicates that I was retaliated against for having brought attention to this medical office's lackadaisical and unsafe attitude towards alcohol use. I wouldn't have brought this up if both the Director of Administration and the Office Manager had not told me within days of being hired that the owner was a "functional alcoholic" and joked that I nearly botched my interview by mentioning my aversion to alcohol too emphatically. This troubled me even more after seeing alcohol on the premises. After I met with Heather Auge (Director of Administration) for nearly 3 hours on December 12, I walked away with the feeling that she was trying to RETAIN me, considering the tenor and length of our discussion. We broadly discussed my concerns on lack of staffing, my training, and the alcohol situation. She told me she was glad I "didn't keep my mouth shut" with my concerns. After acknowledging holes in my training, assuring me I was doing a good job, and that my job was safe, she responded to me asking about the owner's alcohol use. When I asked about the alcohol use of Dr. Clifford she had the following to say over what was a lengthy conversation about the present/future of the company: Here are some direct quotes: "She's an alcoholic." "Well, I mean, she is going more and more into not being functioning." "It will, and Carol can't make it another six or seven years. Carol wants to work for another six or seven years. But if she's on this path, I don't know how she does it for another two." Heather: "Yes, there is a succession plan. Um, that is something that Carol has been working on too, because you need to have a succession plan. (Employee A) is a part of that. (Employee B) is a part of that. I am a part of that. (Employee C) is a part of that. We have a lot of people who have been here for a really long time, who, we understand, how the company runs. We understand the history of... and if Carol would get hit by a bus tomorrow, the company would not close. We would continue to function. We've tried to make sure that we have backups for everybody, any one of us is expendable. And, like, nobody ever wants to hear, like, everybody's replaceable, but really everybody's replaceable. If I get hit by a bus, (Employee D) can do my job." Me: "If she (Carol) hits the bus, we're all getting replaced." Heather: "If Carol hits a bus, um, No, it's gonna be fine. We're gonna be fine. The company will be fine. It won't be great press. That's my concern is not, um, like... in an error. It's more about what the perception of this place becomes. Yep. But internally and especially externally. "You know, it's a good clinic, it's number one in the country, and it's run by an alcoholic" "Most doctors know Carol. Most of them are aware of her situation." "We had an audiologist who, (Audiologist's name), overheard saying, 'Yeah, when I took the job, I knew she was a wino.' " "We have a respect relationship. And that has been falling away in the last couple of years because she can't get herself under control. And that's, like, a lack of control is something that I don't have a lot of respect for. And so talking with (Employee X) made me realize that I am not being fully present in my job if I'm not bringing this to Carol's attention because it's going to affect her business. In reference to my job performance, security and training: "Right now, as far as employees and providing support, like, you will be my first priority." "I will get you what you need. We just need to figure out what that is." "If you need six months of training, then that's what we will provide." "Your job is safe." Me: "No, I felt... I felt, honestly, abandoned. Heather: Yeah, and I didn't know that, so I apologize deeply. Um, I did not mean to make you feel that way and I will work towards fixing that, and I will make sure that the rest of our management team, (Employee A) is aware, and can try to work towards getting you what you need. We don't want to lose you. Me: I don't want to be coddled, either. Heather: Right. Right, but if that's what you need to get you to where you don't need to be, like, I mean, coddled might be the wrong word, right? Me: Trained. (CONTINUED IN PHOTOS BELOW)

Excellent choice for very helpful, knowledgeable service. Both my husband and I purchased our…read morehearing aids at the Costco Eubank location. Adapting to them is not always easy but we are both doing well. I go in today for a routine appt. Any issue we have had (almost none), they have solved it promptly. Good experience.

Huh? Seemed to be the most word often used in my vocabulary. Softer, mask covered voices didn't…read morehelp either. I generally get my hearing aids from the VA, but they've been less than helpful in replacing my over the ear hearing aids that have suffered thru covid with me. They've been launched, dropped and lost when unmasking and background noise has 1st priority So unwilling to continue that frustration in the drawer they went. That was the beginning of the next level of frustration. Finally reaching wits end and having been inundated with mail from local hearing aid companies I decided to act. I learned that hearing aid vendors are like used car salesmen, lure you with rock bottom prices and try to upsell into the model that is practical with the most profit for them. So enter Costco Hearing Aid Center, in typical Costco fashion they buy in bulk, and have stores all over the country. So I stopped in, talked to the audiologist and scheduled an Appt. After the hearing test we discussed the options. Since the audiologist are not paid on commission I feel I got better info with no pressure. Hearing aids chosen, molds made and come back in 10 days to pick them up. Huh? Normal took 4-6 weeks at the VA. I show up, they fit great. They were programmed to my hearing deficit, connected to my phone and now I can hear you. They are brand name with the bells & whistles *I* wanted. It was a great experience and now I wonder why it took me so long. Costco may not be your first choice but the may be your last.

We go to PEI for outpatient treatment of my son's neurological speech disorder; have been going for…read moretwo years now. The staff is excellent - up to date on treatment methodologies, adept at continually connecting with and engaging with children, and very patient. We couldn't be more fortunate to be able to go to "talk school" here. PEI has an excellent full-time program for children with special auditory needs. Calling the school is a great way to have first contact; then meet with them. They accept several kinds of insurance, too. Parking is a bit "cozy" but it's centrally located between Lead and Coal by I-25.

If you have a child with profound hearing problems this is the place to go. Signing isn't the only…read moreoption for these children and with the new technology there are things that can help them function normally in the real world.

My visit started out fine. My current hearing aids we're not the top-of-the-line and not giving me…read morethe experience I needed. There was an ad in the paper for Livingston saying they were having a grand opening and would do a free exam and check up. That did happen and they did a pretty good job. However, when I mentioned the ad he never even heard or saw the advertisement. It was just the way that corporate gets people to get in their stores. We ended up asking for their top of the line hearing aid. It was called a Starkey and the. cost was $5,200. I went home and started to do some research. I found out that Starkey top-of-the-line hearing aid was their genesis 24. I called up Livingston and asked which model they ordered for me. They said the Genesis 20, which is not their top-of-the-line. They said the top of the line was another thousand dollars. I researched online and found a top-of-the-line Genesis 24 for $4800. $1,400 less!! I called up Livingston and asked why didn't they order me the top-of-the-line as I asked, and said if they match the 4800 I would still go with them. The doctor never returned my call. I ordered hearing aids from a company called zip. They supply the hearing aids at a greatly discounted price and then work with companies to do the fitting. It was a great experience. The new company did a much more thorough job than Livingston. I ended up with a hearing aid called phonak which seems to have much more capabilities and better sound than Starkey. I don't recommend Livingston. Give Zip a try.

Made an appointment to get my hearing aids checked, the day of the appointment, I call and they…read moretell me that there will be charge of 65.00 office visit. But they told me to bring them in and it was free to test. Kind of bait and switch?????????? Don't trust them!!!!!!!

My hearing assessment with audiologist Sarah Duncan was extremely thorough and comprehensive. Sarah…read morewas really great in talking me through every test and assessment tool. She carefully reviewed the results and gave me a number of good options for dealing with my hearing loss. I couldn't be more pleased with their excellent service and caring attitude.

I really love the environment and friendly staff. The building is beautiful. I brought my mother to…read morean appointment and the doctor was very kind. She answered all our questions and was willing to give us the information we needed. Highly recommended!

Brought my mom in today not a hello or how's your day. Just fill is out and sit down. Not the…read morefriendliest people very cold and unwelcoming feels like we are in the way

The staff is so friendly and I was amazed by the attentiveness the doctor took with me. Clearly…read morethis group will go above and beyond for their patients. I am so thankful!

From the owner: The Hearing Group of NM provides comprehensive hearing services for all ages. We offer the latest…read moreoptions in hearing aids with many budget options available.

My wife and both had our hearing checked at Better Hearing Audiology because we noticed that we…read morewere missing out on some words when having a conversation with each other and family. My wife was concerned about the what the process would be like. Dr. Ward made her feel at ease. Dr. Ward was very professional and knowledgeable. When he discovered my wife's hearing had been damaged by a stroke that she had had several years ago, he assured her that he would be able to help her and not to be concerned. After helping pick out hearing aids he fitted them to her and adjusted them with care and concern for her comfort. He was very thorough when explaining how to use and care for the hearing aids. We both appreciated the warm and friendly way he treated us. My wife is very pleased with her new hearing aids and wishes she had gotten them years ago. I will be recommending my friends and family members to Dr. ward at Better Hearing Audiology. Thank you.

From the owner: At Better Hearing Audiology we strive to help our patients communicate better through better…read morehearing. We accept most insurances, including Medicare Advantage plans, and Medicare Medicaid Dual plans. We accept Tru Hearing and United Health Care Hearing.

I had visited the one on Menaul a few years back. They said o did not need aids just yet. A year…read moreafter that I visited the other office. He was surpr thst ibfudntbalredy have Sid's. However, when he took the test he found I don't need them. The Menaul office sent them the wrong person records. I never went back until this past Nuly. I was sent to an ENT for fluid in my ears. The ENT said there is No fluid in my ears. I called to get that ENT the evaluation but she wants to charge me. I asked Why? She hung up on me. When I called to speak to some pdy in charge, they picked up the line and hung up after the other prrfon transferred me to the office

I received one of your "Ghost Writer" emails come in for service on your current hearing aids. So…read moregoing in I knew I would be hit with the sales pitch. I dropped down $6000 on my current pair of BTE's, also knowing that even though there is supposedly a return period the audiologist was going to steer me away from that. These are my third pair of hearing aids, second from Sandia. I don't need to explain the fitting process but weekly I go in and have them adjusted, brutal process. However the receptionist Joyce cant appreciate the fact I don't want to talk to her in more than she wants to talk to me. Now for the specifics, the clear tube connecting the microphone to the ear mold is too short, so it interferes with my glasses and falls off my ears constantly, the left ear mold does not seat properly causing constant feedback. This is embarrassing to me and annoying others, these BTE's have great technology but it's not perfect and I understand that. The fact I was never given options makes no sense as I said I've worn two sets of hearing aids for ten years I know my body. Finally it got so tedious going in weekly that I was to rely on my app to solve my problems of adjustment, doesn't quit seem right.

My mother is 93 and wanted to come because of an advertisement she saw. The first time she came was…read morea couple weeks ago with another family member since I was out of town. My mom was frustrated and nervous and according to the other family member was anxiety ridden. I was told they were not patient and mom chose to leave. I set a second appointment to take her myself because she wanted to try again. I will also admit I am skeptical already of a hearing aid business with not a single audiologist. However, its my mothers choice and she makes all her own decisions. I was simply her support system. When we went into the treatment room, he was continually questioning her insurance. He kept asking and saying insurance may not cover if she had gotten any within 5 years. I told him let's not worry about the insurance (she is able to pay regardless of insurance) and just determine the hearing loss and if they can help her. He said to me "It's my office, I own it and we will do it my way." Since I did not actually need to be there and would have preferred an audiologist, I stood and told him and my mom that I would wait in the lobby. When I stood up to leave the room he said "I don't think I can serve your family. My mom stayed behind and didn't hear any of what was said. A few minutes passed and he started to work with her. I heard him ask her how they would do the treatment without me in the room. My mom is completely capable and is quite intelligent so she told him she made all her own choices. I was completely shocked at how condescending he was and could hear it all from the lobby. A lobby with another patient who could hear as well! After some time, he came to the lobby and apologized to me. I do appreciate the apology and that he admitted he could not help her type of hearing loss which we had already been told, this was my moms hail Mary. I question still, his concern about insurance. We were prepared to pay regardless of insurance status which I attempted to explain. I am not sure of his motivation, but at the time, I felt he was determining how expensive of equipment he could recommend before ever even testing her hearing. Overall I don't think I would recommend.

I am writing this for my father Orlando. He wants to give Kenneth Lujan 10 stars for the great care…read morehe has given him. He is very knowledgeable , very patient and very nice. He makes sure he is taken care of at every visit. I would also like to thank Kenneth for taking great care of my father.