Customer Service is not top priority with the employees here. Rude, misleading, not a bit helpful,…read morei didn't even put a ad in. I have tried doing business more than once with these people. Just don't call on a a bad day.

From the owner: A free weekly publication full of classifieds, local businesses, garage sales, and articles…read morepertaining to local events and activities. 18,000 copies are distributed every Thursday at over 600 locations on the Southern Oregon Coast covering 4 counties - Coos, Curry, Reedsport-Hwy38, and Florence/Mapleton. Free classified ads are available to the public for items that qualify.

If you are looking for unbiased, accurate reporting, look elsewhere…read more This periodical has a decided bent and it is not toward sharing facts in a neutral manner. Skewed to the right, it reenforces division within the already divided community in sometimes subtle, but usually not, words, articles, ads, and images woven throughout its pages. I am a fan of independent journalism. I want to see newspapers thrive in these times. Too many people are relying upon information from suspect web-based sources and it shows. But I expect quality, fair, accurate reporting, and inclusive practices before I direct my monies toward any newspaper. I appreciate the coverage of local events within these pages, but there seems to be a bias in what, and how, even those are covered. At $54 a month, this not-even-daily, is not forward focused enough for our changing times. The old guard is anxious and this paper feeds that anxiety with thin, old school coverage. While not as hysterical and blatantly angry as the Beacon, Roseburg's other source for "news," those in charge here might benefit from going back to school to revisit the basics of impartial journalism. Too bad, because a couple of the reporters show real promise.

The weekly paper that they give out for free stops and you'll never see another until you complain…read more Then it'll restart and go for about three issues and then stop and will not restart till you complain again. Nice service. Not to mention their facts suck and it doesn't appear that anybody wants to place an ad with them it's not a total loser like they are.

1....the R.G. still gives its address on the internet as on Chad Dr.in Eugene when in fact they…read morehave not been there for a very long time. 2...customer service is totally NON-EXISTENT.Last live person I spoke with was in the Philippines. A Lotta good that did. 3...apparently a change was made in my delivery person a while back. & that service now equals their customer service. 4...that "service" now includes: my paper in the driveway 30 feet from my front door, soaked thru & thru when it rains..( paper & me) rendering it worthless, all this despite the fact that I have an R.G. box for the newspaper to be placed in. As a 20 year subscriber to this ever shrinking poor excuse for a newspaper they are about to lose me as a subscriber. I'm sure all of this falls on deaf ears, but in the off-chance someone..anyone at the R.G. reads this ....I challenge you to contact me. 541 729 3401

Another wet paper. Third this week! You have absolutely no satisfactory customer service and none…read moreof my correspondence has received a response! The Guard has come to my home for 40 years and the past 5 have been in decline! Not worth the money or the effort!!

It's getting better than the past. Needs more info with the local nightlife. Not everyone is from…read morethis area and will be nice to know what the locals do for nighttime fun & local restaurants.

The Eugene Weekly doesn't respond to emails; resulted in hours of wasted time. Unprofessional.read more

These people saved me from going to prison. It's a long story, a very long story. But the first…read moreattorney I had, supposedly the #1 defense attorney where I live, promised me all kinds of things. He knew I was innocent, it was incredibly obvious. There were some real contradictory things in the police report that frankly were clearly lies to anyone who read it. The attorney said, "This is totally bogus, one of the worst I've ever seen" and "I know the DA and these people, I can have this straightened out right away" and "I've worked with these people for over 15 years, I assure you I'm going right over there and get this stopped". And so of course you have to pay them up front which I did, many 1000's of dollars. And then guess what the attorney did? Nothing. He never did any of the things he said he would. So I called US Observer because a friend of mine swore they'd helped him. And before I ever said much, the head man Ed Snook said, "Let me tell you what that attorney told you", and he proceeded to say everything, almost word for word, that the attorney had told me. It was the attorneys sales pitch. And Ed told me every word out of that attorney's mouth was a lie. And it was, Ed was proven 100% correct. So at that time US Observer had a real warrior of justice working with them, an attorney named James Leuenberger. Sadly Jim has since passed away. But he actually helped me. Without going to trial I went from facing a Measure 11 crime in Oregon with a 70 month mandatory minimum prison sentence to $100 fine and 18 months probation. I didn't even have community service or anything. Then after 3 years I had a "set aside" where the record was expunged. To quote the judge in the "set aside" order, "It is as if this never happened. You may legally say all this never happened, even if asked in a court of law". Everything was gone, all the records of all the hearings, my background check is blank, nothing there. Kinda amazing that occasionally there is some justice, even though I had to take the plea offer for something I factually did not do. I was told the result was nothing short of miraculous from a private investigator, by two journalists, and by my estate attorney. They all used the same word, miraculous. Without the attorney that US Observer helped me get, and without their behind the scenes actions, I might still be in prison to this day. While I was in Grants Pass working with these people, who I count as my friends, I saw an incredible work ethic. They're hard working people that really believe in what they're doing. They are not "Hired Guns", they don't publish just anything people tell them to publish. They ONLY take cases from people who after an extensive investigation are shown to be innocent. They review all the discovery as provided by the DA to the defense, and interview you extensively. They knew more about all the details of my case than even my good attorney knew. We didn't have to go to trial but they started preparing me for that. The strategies of how to win are extensive. The psychology of how to win in a jury trial are also amazing, there is a lot to it, there is tons to know. And these people are experts at this, much more so than even the good attorney. While I was there I got a chance to talk to one of their clients who they also saved, she's one of the success stories on their website. Her story was incredible, a story of a terribly corrupt system of justice. And the end of her story she said, "They saved me", meaning US Observer. They are the real deal. They have factually helped many, many people and continue to do so to this day. Unlike the Innocence Project that helps you AFTER you're convicted and then usually only with DNA evidence, these good people help you to avoid the conviction to begin with.

My divorce lasted almost 10 YEARS! What should have taken 90 days did not... Costly lawyers weren't…read morehelping. As a result, I completely lost hope in our courts. Then I found the US~Observer. With their help I was able to put an end to a never-ending court battle within six months. They helped me immensely. I was also able to get my house back, which was not originally court ordered! Thank you! I can finally move on with life. If you need help, I would highly recommend the US~Observer.

The Register Guard's website advertises a digital subscription for 6 months for $1. There was a…read morespecific article I wanted to read and reasoned that a newspaper costs more than $1 now, so the 6 month subscription was worth it to read the article. When I got to the end of the process to sign up for the subscription (after entering payment information) a thank you message popped up and showed that I was being billed for a one-year subscription for $39. It's a bait and switch scam. It was a weekend, so there was no way to address it with them since they don't allow cancellations via your online account and there is nobody to contact on the weekend. There was immediately a pending charge for $39 on my bank account, though. I called Monday morning and spoke with someone about it. I was told that the subscription was cancelled and that I had been refunded. The pending charge was not stopped and went through the next morning. So, I waisted my time calling them yet again because they wouldn't address anything via email. The associate that answered this time stated that a refund was in process and would take 6-7 business days to process. It took less than 48 hours to overcharge me by $38, but it will take a week to refund it? The Register Guard used to be a local paper that was respected by locals. Now it's owned by Gannett, a huge news organization and it really shows. Their call center is clearly not local and the local stories and local sports articles are rarely up-to-date. It's truly not worth subscribing and the organization is most definitely not trustworthy. It's a sad state of affairs and they won't be getting my business after this most recent scam.

Don't subscribe if you may want to cancel it someday. They make it so difficult I actually had to…read morereport my card stolen and get a new one just to cancel my account. Wish it could be 0 stars