Very disappointed with the Honda of Cleveland Heights Service Center. I brought my 2015 Civic in…read morefor a multipoint inspection and was told I needed several fluid exchanges by our service agent, Lance, but otherwise the car is inspected great shape. I scheduled a couple weeks later for the total $600 services. We brought the car in and several hours later he called stating "we did a better inspection and found more issues" which was shocking because the car was inspected fully just 2 weeks prior. They found several other "major and much more urgent issues" which totaled $2500. Lance offered us a $100 discount on these services if we did them all that day. We picked up the car without any work and will find another service center. Very disappointing and sketchy that they missed these major issues at the initial inspection.

worked with cello! definitely had a 10/10 experience w him now im 18 in a 2025!! my car note isn't…read morehigh & it was pretty fast i got approved from home

I purchased a Honda Ridgeline pickup here in 2023 and have returned twice for scheduled…read moremaintenance. I have since moved to a new home so their location is nearly an hour away, but I returned because my initial purchase included scheduled maintenance for the first 24,000 miles. Both times I scheduled for a Saturday morning and waited for the service to be completed and both times it took over TWO HOURS for them to do a lube, oil, and filter and to rotate the tires. The saving grace is that my included maintenance is over so now I can go elsewhere.

I love the staff, service, and swift and efficient experience that I receive every visit.read more

I boug a used Toyota from them in 2015. the experience was great. I continued to take the car in…read morefor service for the next ten years with no issue. My Advisor Faye didn't always give me good news (more issues as the car aged), but she was always honest and understood when I didn't authorize them to fix somethings due to cost. Six months ago I decided to replace this car with a new Toyota. The sales department didn't impress me. They didn't have the car I was interested in available for me to look at and offered no alternatives. I ended up buying it at Bedford Toyota, which was a wonderful experience. I have brought the new car into Cle Hts Toyota for a recall part replacement and the 5000 mile check up. Faye was wonderful as usual. I told her I didn't like the new AI scheduling service (it's awful) and she gave me a way to contact her directly. One great perk was the service department offered a ride to nearby destinations (I believe it was a 5 mile radius), however now rely on Uber. At peak times, like dropping off the vehicle first thing in the mornin, Ubers are difficult to book. I will continue to bring my car in for service her, but if they don't bring back the shuttle service and continue using Uber, I will time my drop off better so getting a ride won't be so difficult.

This review is for the service department in May of 2025. This dealer is fabulous. My son went…read morethere (first time handling his own service on his own car), and they were really great with him. They were honest about the urgency/non-urgency of items they found, gave him a GREAT deal on new tires (which never happens at a dealer), and started the process of educating him on how to care for his car. They made a mistake on the quote they gave him (to our benefit) and honored the quote as written even though it was about $150 short. I couldn't have been more pleased and impressed. Since we live in Washington, D.C., it is great to know that his local dealer will be a reliable, honest resource for him. Shout out to J.C., his service advisor!

What a pleasure it is to share my great experience at VA Motorcars in Cleveland, Ohio. I drove…read morehere from Erie, PA to see a 2017 Subaru Legacy Premium with 32,000 miles. I bought it at a great price, received a fair trade value for my Ford, and couldn't be happier. The car drives flawlessly. It is a "rebuilt title" car, but it was fixed beautifully.....looks like new. Alex and Steve are honest; men of their word. With all the options out there to buy a used car, it can be confusing. My recommendation......go to VA Motorcars in Cleveland. You'll get more for your money there than anywhere else. Bob G Erie, PA

The people at VA Motorcars gave excellent customer service and it was one of the better experiences…read moreI've ever had purchasing a car. A got a good deal on a used Subaru and had no problem with me taking the car to another mechanic to get the car independently inspected before purchase. The mechanic said the car was in excellent shape and even recommended that I purchase the car.

Don't go here!!!! Traded in a vehicle. They never paid my remaining balance to my lender as a part…read moreof our contract. Save yourself a headache. This place sucks. They have committed fraud and deceptive practices. This place will not be around to much longer with the growing complaints on their record. Lol what goes around comes around.

Terrible Service Dept. I would recommend not buying a car/truck from this dealership. There is a…read morereason the reviews are so bad, unfortunately a family member of mine is going thru it right now. Once the final repair is made I will let you know but right now there is a good chance this dealer will be getting vehicle back, and it will not be good situation for them to be in....and that situation is being in the wrong!

Found a car at New Line Motors that was the best deal in the country. When I decided to buy the…read morevehicle - sigh unseen - they did all the paperwork with me online and I flew to Ohio, Uber'd to New Line, signed paperwork, and was on the road in 15 minutes. Both the salesman and the accountant were kind and easy to work with. I got a quality car at a great price with no hassle.

Bought a car sight unseen from this operation last spring. I asked the salesperson to drive the car…read moreand give me an honest opinion of the car. In so many words he said it drove wonderfully. After it had been shipped to my home, I drove it, and within 100 feet of leaving my driveway I knew we had a bad transmission. The tires were dry-rotted, too. I endured due diligence with the local Volvo garage and, after review, I had a new/used transmission installed. Four new Pirellis which are factory-installed with the car, too. Either the salesperson was lying about the transmission, or he doesn't know excrement from apple butter, but maybe even both! They offered me $500 to keep my mouth shut, but what am I going to do with $500? SCREW THIS PLACE!!! They are dishonest, they are crooks. There are too many honest car dealers on the Internet to risk getting shafted by outfits like this.

They fixed my car fine but they charged me $190 for a base diagnosis that does not apply to the…read morefinal cost if they end up working on the car. I ended up paying $500 for an ignition switch replacement. I was already annoyed because I felt like they couldn't care less about my business. When I was paying they kept trying to get me to sign up for a credit card and then when I expressed my discontent with their lack of payment options they tried to make me feel OK about spending $500+ on an ignition switch by telling me that my keys are probably too heavy, which wears down on the ignition over time. I don't doubt that this could be a problem for some people, but my keys aren't very heavy and I drive less than 20 miles per week (for the last 4 years) and it sort of felt like they were saying "don't be upset at us for the high prices, it was your fault that this part is broken after all". I'm giving this a 2 star rating based on Yelps explanation of 2 stars: "Meh. I've experienced better." I won't be going back.

I feel as if I were jerked around. Luckily, it only cost me $92 but it doesn't sit well with me…read more I had an issue with my right blinker/brake light (not working). I took it back to the original dealership the same day. They looked at it and stated, "We didn't even have to change the light bulb. It must be the cold weather." Ok, fine. It went out again and instead of going back to the west side of Cleveland, I made an appt. here as they are a certified dealership. 3 hours later, I'm out $92 (half of the cost of labor, etc.) because a light bulb was out and "is not covered by warranty". So essentially, we had to pay $92 because a light bulb was "out". Well, that's odd because the guy at the dealership previously said, "We didn't even have to change the light bulb." Hmmm. I'm not going to outright accuse them of shady practices as I can't prove anything. What I do know is that next time I have an issue with my car (aside from huge issues like engine, transmission, etc.), I will be going else where. Oh, I will say something positive - I got a courtesy car wash. Yay.

Decent cars with a warranty at affordable payments....make your payments on time-- it gets reported…read moreto 3 credit bureaus automatically this is a finance program for 4 years

I came into Action Auto to purchase a pickup truck. Not only did they have a local shop ensure the…read moretruck was in working condition and replace a water pump, free of charge to me, they were also a pleasure to work with. Russ and Leo helped me every step of the way, and were incredibly accommodating. I even spoke with Russ about my current daily driver, and he was happy to inform me of the vehicle's weak points, which I was able to repair before they could begin to cause issues. Overall I am thrilled with the level of customer service that Action Auto has provided for me.

From the owner: Why buy from us? We go the extra mile for you! With over 50 Years in Combined Experience, We offer…read moreGreat Customer Service and a Commitment to Northeast Ohio for over 20 years. We have over 100 of the Cleanest Vehicles in Stock and We have Competitive Pricing. We now offer "Guaranteed Credit Approval Financing" for Everyone. Remember NO RUST HERE...... We have gone mobile; type: actionautowholesale on your smart device.