I worked with Eric to secure a certified pre owned and he was an absolute pleasure to work with and…read morewas immensely patient. He also put in effort to find the best vehicle and keep his eyes out on new ones that rolled in. Dude has that dog in him, make sure to ask for Eric if you are in the market !

Go see Tye! He has great character and will take good care of you! Moving forward, I definitely…read moreplan to refer family and friends who are in need of a car to him!

This dealership does some shady business. They refuse to cancel my extended warranty. They never…read moresubmitted my warranty over to the warranty company. The manager then lied and told me he canceled the warranty, but when I asked for proof of refund and cancellation, he couldn't provide either. It's been a month and no word. The warranty company still doesn't have my warranty on file. The total amount of the warranties have been added to my principal loan amount and I'm continuing to pay interest for something that I requested to have canceled the day after purchasing. I was told today by another financial manager that my warranty was never even sent to the warranty company because they are going to cancel it themselves. I asked for proof of cancellation and refund again, still unable to provide. I strongly would not recommend doing business here. This was my first time purchasing a new vehicle and it's been the worst experience ever. Not to mention the new car broke down on me 2 weeks after purchasing the vehicle. They don't care about the customers. Unprofessional and untrustworthy business and associates.

I purchased a Honda Ridgeline pickup here in 2023 and have returned twice for scheduled…read moremaintenance. I have since moved to a new home so their location is nearly an hour away, but I returned because my initial purchase included scheduled maintenance for the first 24,000 miles. Both times I scheduled for a Saturday morning and waited for the service to be completed and both times it took over TWO HOURS for them to do a lube, oil, and filter and to rotate the tires. The saving grace is that my included maintenance is over so now I can go elsewhere.

1996 Prius was serviced on 6.19.26 Jeff was my advisor. Excellant service presented recommended…read moreservice with a time line to get recommend work complete. great experience.

I boug a used Toyota from them in 2015. the experience was great. I continued to take the car in…read morefor service for the next ten years with no issue. My Advisor Faye didn't always give me good news (more issues as the car aged), but she was always honest and understood when I didn't authorize them to fix somethings due to cost. Six months ago I decided to replace this car with a new Toyota. The sales department didn't impress me. They didn't have the car I was interested in available for me to look at and offered no alternatives. I ended up buying it at Bedford Toyota, which was a wonderful experience. I have brought the new car into Cle Hts Toyota for a recall part replacement and the 5000 mile check up. Faye was wonderful as usual. I told her I didn't like the new AI scheduling service (it's awful) and she gave me a way to contact her directly. One great perk was the service department offered a ride to nearby destinations (I believe it was a 5 mile radius), however now rely on Uber. At peak times, like dropping off the vehicle first thing in the mornin, Ubers are difficult to book. I will continue to bring my car in for service her, but if they don't bring back the shuttle service and continue using Uber, I will time my drop off better so getting a ride won't be so difficult.

What a pleasure it is to share my great experience at VA Motorcars in Cleveland, Ohio. I drove…read morehere from Erie, PA to see a 2017 Subaru Legacy Premium with 32,000 miles. I bought it at a great price, received a fair trade value for my Ford, and couldn't be happier. The car drives flawlessly. It is a "rebuilt title" car, but it was fixed beautifully.....looks like new. Alex and Steve are honest; men of their word. With all the options out there to buy a used car, it can be confusing. My recommendation......go to VA Motorcars in Cleveland. You'll get more for your money there than anywhere else. Bob G Erie, PA

The people at VA Motorcars gave excellent customer service and it was one of the better experiences…read moreI've ever had purchasing a car. A got a good deal on a used Subaru and had no problem with me taking the car to another mechanic to get the car independently inspected before purchase. The mechanic said the car was in excellent shape and even recommended that I purchase the car.

Took my van here after another dealer messed it up and have been waiting for a call back when the…read moreparts ordered come in. It's been well over a month at this point and no updates on parts, but have got plenty of solicitations/texts on signing up for their discounted plan/services. I drive a fleet/company vehicle which they know and have no use of whatever they're offering. They said my steering wheel control buttons and backup camera were bad and needed replaced and that they "re-flashed" my shifter button. I don't know what they were talking about but none of it needed replaced. Firestone fixed a loose battery cable issue that was causing the shifter issue and Reddit help me fix re-seating the camera harness that fixed the back up camera and steering buttons. Haven't had any issues since Firestone fixed the main battery issue. No call back, no updates, spammy texts, and saying I needed parts I didn't...No, I don't recommend taking a vehicle here.

Their service center communication is horrible. They had my vehicle for three months before it got…read morerepaired. And I'm not one to leave the bad review . Now my Truck was involved in a accident where it was totaled and to close out my financing account the finance company needs to get a hold of the dealership. They've been trying to get a hold of them for 45 days. Leave voice messages and emails. I have called the dealership numerous times talk with the operator, letting her know needed to talk to the finance person in charge. They always tell me they'll call you back but they don't. I've called and left numerous messages with the sales manager. They don't call me back. Meanwhile I am without a vehicle until the dealership gets a hold of my financial bank and gives them what the warranty payout is. They have to be the worst dealership in Lake County. I've never had to go through something like this before.

Found a car at New Line Motors that was the best deal in the country. When I decided to buy the…read morevehicle - sigh unseen - they did all the paperwork with me online and I flew to Ohio, Uber'd to New Line, signed paperwork, and was on the road in 15 minutes. Both the salesman and the accountant were kind and easy to work with. I got a quality car at a great price with no hassle.

Bought a car sight unseen from this operation last spring. I asked the salesperson to drive the car…read moreand give me an honest opinion of the car. In so many words he said it drove wonderfully. After it had been shipped to my home, I drove it, and within 100 feet of leaving my driveway I knew we had a bad transmission. The tires were dry-rotted, too. I endured due diligence with the local Volvo garage and, after review, I had a new/used transmission installed. Four new Pirellis which are factory-installed with the car, too. Either the salesperson was lying about the transmission, or he doesn't know excrement from apple butter, but maybe even both! They offered me $500 to keep my mouth shut, but what am I going to do with $500? SCREW THIS PLACE!!! They are dishonest, they are crooks. There are too many honest car dealers on the Internet to risk getting shafted by outfits like this.

I feel as if I were jerked around. Luckily, it only cost me $92 but it doesn't sit well with me…read more I had an issue with my right blinker/brake light (not working). I took it back to the original dealership the same day. They looked at it and stated, "We didn't even have to change the light bulb. It must be the cold weather." Ok, fine. It went out again and instead of going back to the west side of Cleveland, I made an appt. here as they are a certified dealership. 3 hours later, I'm out $92 (half of the cost of labor, etc.) because a light bulb was out and "is not covered by warranty". So essentially, we had to pay $92 because a light bulb was "out". Well, that's odd because the guy at the dealership previously said, "We didn't even have to change the light bulb." Hmmm. I'm not going to outright accuse them of shady practices as I can't prove anything. What I do know is that next time I have an issue with my car (aside from huge issues like engine, transmission, etc.), I will be going else where. Oh, I will say something positive - I got a courtesy car wash. Yay.

So I spend 40K for a new ttuck, at 1800 miles the door handle falls off and it takes 3 trips, and…read more 3 days of missed work to get it fixed, that was 2 weeks ago, this week we have a leaking shock, it takes 2 trips and a 1/2 day of missed income to fix it, do you think they would offer compensation? ? The owner doesn't even have the business sense to return a phone call with a compensation offer, and they wonder why their sales are slumping, it's easier to sell to a customer than find a new one Pat, though you didn't cause the defects you have the power to ease the losses, your so busy trying to find new customers when you already have one in your dealership. But you don't recognize the opportunity, sad.

Decent cars with a warranty at affordable payments....make your payments on time-- it gets reported…read moreto 3 credit bureaus automatically this is a finance program for 4 years

I came into Action Auto to purchase a pickup truck. Not only did they have a local shop ensure the…read moretruck was in working condition and replace a water pump, free of charge to me, they were also a pleasure to work with. Russ and Leo helped me every step of the way, and were incredibly accommodating. I even spoke with Russ about my current daily driver, and he was happy to inform me of the vehicle's weak points, which I was able to repair before they could begin to cause issues. Overall I am thrilled with the level of customer service that Action Auto has provided for me.

From the owner: Why buy from us? We go the extra mile for you! With over 50 Years in Combined Experience, We offer…read moreGreat Customer Service and a Commitment to Northeast Ohio for over 20 years. We have over 100 of the Cleanest Vehicles in Stock and We have Competitive Pricing. We now offer "Guaranteed Credit Approval Financing" for Everyone. Remember NO RUST HERE...... We have gone mobile; type: actionautowholesale on your smart device.