Jorge and Will were really efficient, thoughtful, very knowledgeable, and kind enough to answer the million questions I had. I had a technician from the North Coast County Water District to come for an audit to help find the water leak-he mentioned where the leak wasn't coming from and that I needed a professional leak company to help me find where it was. I mentioned that to Jorge and Will, and they actually ended up founding the leak where the auditor disregarded it! I was impressed by the amount of time they spent isolating every single area of my house, both indoors and outdoors. Even though I haven't started the full repair project with them just yet, I am definitely going to call them the next time I need any plumbing service. It is hard to find companies like this! read more

NO NO! NO! These guys used to be so good and reliable. What happened!! Well an incompetent scheduler to start with. She changed our appointment at the last minute twice and tried to change it a third time! Two days of work rearranged last minute. Said they'd be back and never showed and called LAST MINUTE! Never said sorry. Platitudes. You just don't understand. Blah blah blah. Do yourself a favor and avoid this company. You'll regret it if you use them. read more

Tried to price gouge me on a water heater and sell additional unneeded accessories. Got a second opinion from another company for the same work that quoted less than half what Works Plumbing was going to charge me. Would not trust these guys, they'll try to take advantage of you if you don't know any better! read more

At my rental property in SF, our tenant noticed some leaking underneath the kitchen sink. I did the Yelp Project thing, and Works was the most responsive so I went with them to come next day, which was Christmas Eve at the time, so I acknowledge getting them out on 12/24 when other companies might be backed up or closed. They also sent me a text with the name and headshot of the technician coming, which I thought was a good customer service touch. They had a $69 inspection fee and the fee was waived when they ended up doing repairs. They assessed the leak was coming from of the connections to those sinks that have the pull-out nozzles (I don't know what you call them). The technician said other than that that the sink looked in overall good shape, and the price they mentioned didn't seem outrageous. I approved the repair and they got it done in a couple hours. No complaints from our tenants since the work was done. read more

If I could leave no stars I would! Works Plumbing and their employees are not to be trusted. From the owner, to Marlon, to the receptionist(s). The more "work" they "completed" the more "problems" they seemed to find. They have no integrity as a company and should not be trusted! If you decide to use this company for any major plumbing issues make sure they get their permits and follow California's laws. read more

I've used Works several times over the years. They have always done quality work at a fair price with guaranteed good service. I want to point out their technician, Marlon. He has always been great. But this week the company failed massively. And I point to the obvious incompetence and inexperience of their scheduler, who doesn't understand how to deal with customers. They first set an appointment for noon-4pm yesterday, I rescheduled my day so I could be home. At 3:45pm the scheduler called to inform me they needed to reschedule. Fine. These things happen. Once is understandable. We rescheduled for the next morning, 10-12 window. Marlon did show up at that time, but could only do an evaluation. He said he needed to get parts and would be back at 2pm. Ok, first my morning business was disrupted and now my afternoon. Fine. I get it. But then the scheduler called at 1:30pm to inform me Marlon couldn't be back at that time. They wanted to change again to later, but I couldn't make that change. I had already informed them of my windows of availability. And then she couldn't give me a time that would work the next day!! Plus, she tried to see if they could come earlier, but I explained I have guests on holiday and didn't want to disturb them early. It was as if she couldn't hear the words I was speaking. Or that l was speaking some foreign language. I wasn't being heard is the point. So then I was angry. And instead of finding a solution, she just repeated platitude that were plainly pat answers. Like she understood my plight! If she did, SHE would find a solution that rewards ME of my pain and patience. It was a horrible customer experience due to her inability to understand how to work with the public. The problem was that SHE called to reschedule multiple times. Unacceptable in how she works a public facing job. So unfortunately, I will NEVER use Works again. I've moved to Mulgrew. read more

Works answered my online email query very prompty. Made an appointment to assess my needs same day as my email. Knew exactly what to do. And delivered a perfect new water heater, with all new gas, water hoses, expansion tank etc. I won't have to worry about this heater for a loooong, looong time. Also replaced a broken shower valve cartridge and cleaned all of my faucet filters. They are truly a great and conscientious company. Knowledgeable and professional. Cannot say enough good things about them. John Arai Pacifica read more

Works Plumbing never disappoints! Because of this, they continue to be my go-to for plumbing services. My last experience was as good as always. Marcus and Will were very knowledgeable of the situation. They expertly assessed my situation and made recommendations that made good sense, based on their expert opinions and experience. Every time I have an opportunity to recommend Works Plumbing to others, I absolutely take it. No one likes to have plumbing issues in their home, but when it happens, you best believe you're going to want the best. And Works Plumbing is the best out there on quality work, professionalism and value! read more

Works Plumbing - Plumbing Near Me - Pacifica, California

Very professional and courtesy. I called several places for quotes and landed here for not only best service but also best price. Will came out within the hour and fixed the issue in no time. He explained everything, gave us great free advice. Highly recommended. read more

I had an excellent experience with Works Plumbing when they replaced my commercial water heater. The team was professional, on time, and explained everything clearly. The installation was quick, clean, and the new heater works perfectly. Five-star service all around! Thank you Ray, Marlon & Ever read more

Works Plumbing - Commercial Water Heater - Plumbing Near Me - Pacifica, California

Very thankful for these guys! I came back from vacation to my toilet my bathtub being stopped up. I googled up the company and they came right away. They worked a fantastic deal with me considering my circumstances. I am very thankful for the two technicians that came out. They did an amazing job. If you need and plumbing work in your home I promise these are the guys to call. read more

Great workers! Very professional and willing to listen to your concerns and help fix the problem. Highly recommended!

Super speedy and efficient. Came and fix my water heater in an hour. Ray is awesome! 5 stars!!

Works Plumbing did an excellent job installing our new water heater. From the initial call to the final walkthrough, the entire process was handled with professionalism and care. The technician arrived on time, explained the installation clearly, and answered every question without rushing. read more

We had a great experience with Works Plumbing. Marlon and Willy came out for preventative maintenance and did an excellent job. They flushed the sewer drain clean and went the extra mile by inspecting the pipes under the house to understand the connections. Very thorough, professional, and knowledgeable. I highly recommend Works Plumbing for anyone looking for reliable and detailed plumbing service. read more

Wilfredo was excellent! We had a major leak under the sink caused by old PVC and a rusted garbage disposal. They were quick to respond on a Saturday and finished the work replacing the P-trap and garbage disposal. Very clear on pricing for a partial repair and full replacement. Professional and highly recommended. read more

Works installed a seismic sensor on our gas line to meet insurance needs. From quote to completion the work was quick and professional. Will definitely use again. read more

We had a great experience with Works plumbing. Everything from start to finish was seamless, professional, and made us feel comfortable. I was visiting my parents, who have an old house which comes with its issues, and this time it was the kitchen sink. When I called Works, a kind lady answered right away and was incredibly helpful. Within half an hour, a technician was in the kitchen and had it fixed in no time. Can't remember his name, but I appreciated his common sense and the way he empathized with my mother's concerns. Customer service goes a long way for me, and this finally feels like a company I can trust to take care of my parent's home even when I'm not there. When they're happy I'm happy, and I want to thank Works for their integrity and care. read more

These people are honest and straight to the point. The problem may cost a lot to fix but I trust their work. The parts they use are also high quality. read more

Works Plumbing is the best plumbing company I have ever worked with. They went above and beyond to make sure the entire job was done properly. Everyone there is very professional and their customer service is excellent. I would highly recommend them to anyone who is looking for the greatest plumbers around. read more

Today I had the misfortune of having a toilet plumbing issue. I reached out to several companies through Yelp. Works got my business with this one sentence," we can have someone out within 30mim". Done!!!! So grateful!! Immediately called, immediately sent a service tech out "Mr Travis"... Immediately saw the problem... immediately fixed the problem, checked the flush and was on his way!!!!! Thank you Mr. Travis... and co. Will definately call for future plumbing service. Older house means many calls. read more

Had the best plumbing service will and George was friendly and knew what they were doing good price great machine to unclog the toilet

I've used Works Plumbing multiple times now and continue to be impressed. The first two visits were for clogged drains, and after the second time I decided to have the pipe replaced. Everything was completed the same day and at a fair price. Most recently, we had sediment building up in our water heater. They clearly explained our options, provided detailed estimates up front for both flushing and replacement, and we decided to go with a new unit. They're also handling our kitchen faucet replacement during the same visit -- all scheduled and completed within the same day after I called in the morning. Another thing I really appreciate: after making the appointment by phone, I received a text with the technician's photo before they arrived. It gave me peace of mind knowing exactly who to expect at my door. Every plumber I've worked with from Works Plumbing has been professional, thorough, and great at walking me through what's going on and why they recommend certain solutions. I appreciate their clear communication, same-day service, and quality of work. Highly recommend them for anyone looking for a trustworthy and reliable plumbing company. read more

I had an appointment this morning! The Technician texted me giving his name and number! I never knew he was with another person! I took a picture of his helper and he stated that was violating him! You come to my house! I have no right ? In my house! He refused service and I called dispatch and they yelled at me and said good luck read more

My toilet tank was not filling up properly and my bathroom was beginning to smell like a urinal and would not flush. I contacted Works Plumbing to fix the issue after my regular plumber was at my house for a different issue and was unable to fix it immediately. He looked at it and said I did not need to replace the entire toilet, just the equipment inside the tank. Works Plumbing came and immediately tried to get me to buy a new toilet, and I said I only wanted the tank issue addressed, that I was told I did not need I new toilet. After repeatively offering me three options, all leading to me purchasing a new toilet. He finally said he knew what the problem was and then had me sign a contractual agreement that warranted the service and labor for thirty days. He replaced only one of the apparatus and not the one that was responsible for the water staying in the tank. After two days the same problem occurred. (My plumber later told me that he always replaces the entire system and that the parts cost less than $20.00). Another technician from Works came yesterday and said he recommend getting a new toilet because replacing the washers (that they were old and difficult to find) under the tank that they would eventually leak, and he offered a partial refund towards a new toilet for approximately $900.00, (toilet and labor) not including the $425.00 I had already spent. I was no longer feeling comfortable with this company, and I then talked to my regular plumber and he said that is not his experience with washers and he came and fixed it today in less than thirty minutes. One of the reasons I selected them was that they advertise that they are accredited by BBB (Better Business Bureau) I later discoved that, that is not true. When I asked for their license #, the person on the phone neglected to give it to be. She was extremely rude, talked over me, said a manager was not available and refused to honor their warranty. I found out that they have two licenses?, when I checked one is listed to Rotor Rooter. I also read a review by another client who eerily had a very similar experience that I had. I strongly advise not doing business with this company. read more

Called Works Plumbing for a sewer drain problem, they came out quick and provided us with options to clear our drain. They were professional and took care of our drain sewer problem and gave us a 1 year warranty for the job. I would highly recommend this company for any plumbing services. Thank you Ray & Yuriel for helping us. read more

We had an issue with our toilet that would flush but then the water would come back into the toilet bowl and it kept coming to almost the top of the bowl but was able to be stopped before over flowing. Called Works Plumbing and the office Mgr was able to find a tech that just completed a job to come right over. Dominic came and had shoe covers on without me asking. He first checked the toilet to see what the issue was and then explained what he was checking for to make sure it was just the toilet and not the pipes. He was very thorough & explained what he was doing before doing it and left our home in a clean state..We appreciated that he was able to come out the same day. Thanks Dominic and Works Plumbing! read more

Marlon from Works plumbing did a great job. Right on time and replaced our broken waterline to our fridge. Fixed it fast and pricing was transparent. Thank you! read more

Excellent! Our water heater had gone out, so we called Works Plumbing. The technicians arrived on time, and they checked it out, giving us a free estimates on our options. The technicians found serious sediment and corrosion in the intake and outflow pipes, so they replaced them before installing our new water heater- which works beautifully! No more cold showers. :) These guys are efficient, friendly and fast! Recommended! read more

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I had a leaking draining pipe at the crawling space under the house. The technician, Sergio A, offered his professional skill and patience to repair the leak with a new pipe and testing. I admired that he carried with him all the debris and the cut off parts of the leaking pipe when he crawled out of the small opening of the crawling space area. He smiled at me and gave me a thumbs up. I appreciate his work done and will use Works Plumbing service again if one day I need it. read more

They basically came out and gave us three different prices as time went by while they were here. They were scamming us suggesting the worse where it was going to cost us $6000 to fix our problem. I brought another guy out here and it only cost me $350 to fix the issue. Work's Plumbing should be ashamed of themselves for trying to scam us out of so much money. read more

Works Plumbing - This is how they left my sink, nothing connected - Plumbing Near Me - Pacifica, California

Omar provided me with a couple of options for my clogged main sewer line. After using their mechanical plumbing snake with a camera monitor Omar pointed out in couple of places where roots were the problem in several places. Using their specialized pipe cutting tool the roots were quickly shredded out and hydro blasted completely clear to the Daly City main sewer line. I like to support the local business in the San Mateo County and for any plumbing issues or problems I call Works Plumbing. The service from Omar was excellent. Thank you Jorge for the great Works Plumbing Team! You want the best then Works Plumbing should be your next call for plumbing work... read more

So we originally had a reoccurring clogged toilet problem. Someone from this company came and fixed it. Unfortunately the clog happened again a few days later and I knew the problem unfortunately was mostly further down the drain. Tracy suggested we clear out the sewage pipe. Turns out we had a HUGE clog on the sewage line (about over 40 years worth of...ummm "sewage"!!!) so very thankful we took this option. After that was done, we asked him to stay to watch the toilet flush to make sure things are working right. It was still slow but it flushed a lot faster than before they came, so Ever (who came with Tracy) took the auger to our toilet and after a few minutes the toilet was flushing back to its glory again! We'll see if this toilet problem will come back again but so far we are very please with the work and their tenacity to make things work with me. (I'm the tougher customer.) They will have me as a customer for a new dishwasher and garbage disposal next!!! read more

They provided prompt same-day service. Since I'm on a limited income because of my age, Dominic was very accommodating which I greatly appreciated. I had purchased a new garbage disposal unit which was installed. read more

Great service from a local company. Highly recommended for any plumbing and drain needs. read more

We had a kitchen sink stoppage, and I called Works Plumbing for their services. They were able to clear the stoppage on an urgent basis. They were very friendly and professional, and their service was amazing. read more

I'll start by saying I'm surprised this company has anything short of 5 stars. Maybe you just didn't have the pleasure of working with Travis? The response on Yelp was extremely quick and I was able to get a same day appointment. Travis was on time and arrived towards the beginning of the allotted time window. He had me sign the paperwork authorizing him to enter my house and the documentation stating the estimate was free. Did I already mention that the estimate was free? Travis came in, looked at what was wrong and explained the process to fix it. He made sure to explain all options available along with prices for each fix. Once he took apart the leaking shower fixtures, he showed me what was wrong and why it was leaking (and pointed out exactly what the previous plumber did wrong). Travis was perfectly personable and exchanged pleasantries without just hanging out and talking. I really can't explain how happy I am with Works and I will be using them for any and all plumbing issues moving forward! read more

This is a scam. Not only did they not fix the issue but broke a main pipe in the process. I've had to call another reputable plumber to repair what was broken. In addition, they left a mess to clean up. They tried to charge over 2K. Beware! read more

Very dishonest company and practices!!!! Stay away!!! My son made an appointmert with Javier C., he was charged $69 for an estimation of the work (shower bar installation) which never took place since the technician forgot to bring with him his stud finders, a critical piece of equipment. As such, there was no way to evaluate where the bars should be placed, how high/low, how far apart, what size, 1 or 1 bars, what distance .......etc. We asked for a refund but they refused. I feel my son was taken advantage of because of his young age and inexperience, when he was trying to help me while I had a medical emergency. In the end, the work was completed by professionals who did not charge a $69 fee and who billed me only $300 to install 2 shower bars and NOT $2,400 they were asking for. It seems that this company has a lot of very negative reviews, they may want to rethink their business practices and outrageous prices read more

Finally got my paperwork and waiting for my warranty after 2 requests I won't get it and won't give more than a 2 until I receive it in a couple of weeks read more