This is the worst massage place I have ever been to. I have now had the displeasure of 2 awful experiences at this location. Save time and energy and go to a reputable company instead.
My first was easiest enough to schedule, but when my wife and I showed up for our appointment we were told they were running about 30 minutes behind schedule. Our options were to wait, or re-schedule. We decided to wait, but raised concerns that we had previously planned another engagement, and could not be much more than 30 mins behind our "scheduled appointment". We were told this was not a problem. After exactly 30 minutes of waiting, we informed the receptionist that we were leaving, and that we would have to re-schedule. They insisted they would accommodate us, and we could still make our planned exit time. Unfortunately, this was not the case. Both my wife and I were hurried into the massage area, but sat waiting for another 15 mins or so. We were forced to stop the massage before the full time was finished so we could leave at the time we discussed we needed to leave by. We were not given a refund on the lost time and told "they would make it up to us next time and give us a few more minutes on the house".
Regretfully, we gave them a another chance.
We purchased another massage package and immediately tried to schedule. The scheduler incorrectly set the location at another branch, and we were forced to cancel. My wife attempted to reschedule 2 more times and never received a confirmation. We were told they would get back to us with appointment when there was availability and never heard back. I also requested appointments, told they would get back to us, and also never heard back. At this point, I requested a full refund due to inability to schedule. Interesting enough, they instantly responded and said they could fit us in the next day, of course at a time that was extremely inconvenient.
At this point, they are refusing to answer any of our requests for a refund or reschedule another appointment. I realize this most likely means our "purchased massages" will go as a complete loss. Please do not make the same mistake I made and trust this organization to keep their word. Please go to a reputable place instead. read more