This industry is full of wonderful people that really do care for people. But Joy stands out -- I…read moream a pretty broken person but she gave the one thing people don't have much of these days. Time. We sadly don't have much of this but she went above and beyond (like above and beyond what was already above and beyond) :). She is the type of person to make sure periodically to place yourself in her life. Like all of us -- we don't have the answers but people that will give of themselves for others are the type of people to place in your life. It's like osmosis. She will help people to help people.

From the owner: Indoor tanning and spray tanning and massage therapyread more

I have been a loyal member for 20 years plus, literally! I usually start up from early Spring…read morethrough September. I don't care about spray tan or the high pressured beds. My preference has always been the level one and I get a great tan! Its a turn off to pay the $29 member fee every year. Secondly, I was getting the $16.99 package and they said their prices went up to $50 and still they want the $29 fee. I was always told that if you do packages above the entry level, then it's waived. The girls get commission from it and can't tell if they could really waive it or not. So anyway, its almost June and I had to skip April and May because the significant increase! Ultra tan management should be able to understand that regardless, my preference is level one. The start up fee and freezing your membership is very silly and they should really consider doing away with it. Abd lastly, I can never understand why the staff at all Ultra Tan does not engage in remembering their loyal customers name! It shows you value my business and creats a welcoming community vibe. Rather than, just a transaction".

I show up at a little before 9am when they should open at 9am and the person finally shows up at…read more9:30am The way the system works is I can't tan for 24 hours so if I want to tan the next day I've got to wait until 9:30 When I get inside to tan no apology for being late Well it has now been 22 days since I posted the first part of this review I emailed my contact information as ask by the person from the Palm Beach company and I've never never got a reply I now see why the employees are so slack because the management is.

I do not understand the bad reviews for this place. I've been coming here for maybe 6 to 8 months…read morenow. The staff is extremely friendly. The salon is always very clean. I usually never have to wait for one of the tanning beds, and every time I go into one of the tanning beds, I always feel they are very clean and sterile. Would I like if there were maybe some more modern, higher-end beds, yes, but I wish I could have that at any tanning salon I've ever been to, but that's never happened. The salon has very good beds. The bulbs are strong. That's one of the better tanning salons I've been to.

Customer service needs some serious training in basic kindness…read more Maybe greet you're clients with a simple hello instead of standing at the computer saying NAME? YEAH that's how they greet you. I have several things I have a issue with but the number 1 issue is only 1 lady Crystal has any decency of a smile, short conversation, and showing me what my plan included and how to use the beds! Come on girls, put a smile on you're faces and actually build a basic repore with the clients that keep you employed.

The excellent quality and the overwhelming kindness and respect was not only professional, but…read moreinviting as well! I would recommend them to everyone!

From the owner: The owner of Tropical Escape, Janet Lyerly, has been in the tanning business since 1987. I started…read moreout selling tanning lotions to privately owned salons such as Patsy's Sun Room in Simpsonville, and continued selling as Owner of Upstate Tanning Supply until 2015. In 2010 I purchased the equipment from one of my customers who was closing, and moved the tanning beds to a location near my home in Piedmont on Augusta Road. As the area continues to grow, so does our business. We are very blessed to have such wonderful customers!! I'm also blessed to have an amazing staff who have been with me the last 11 of those 16 years!

It blows my mind seeing all of these negative reviews. I have had nothing but lovely and great…read moreexperiences since going there! I have no complaints. Every staff member is so kind and welcoming. I have an easy and enjoyable visit every time I stop in to tan!

I honestly do not know how Allison or Ashley still have jobs with this company. They are the…read morerudest, disrespectful people I have ever met in a customer service environment. Allison has some power trip and Ashley doesn't acknowledge your existence. I wouldn't have them as dishwashers in a restaurant.

Georgia was so helpful and awesome! Came in to start a membership to get tan for my wedding and the…read morewhole process was easy thanks to her!

TERRIBLE! The beds are very sad compared to the other stores around me. The manager Tonya is…read moreextremely disrespectful to not only the customers but also the staff. Just an all over no for me!

Outstanding service here. I love Madeline. She's super sweet, nice, friendly, and truly listened to…read moreme and my hair concerns. I came in with a disaster from a different salon, and Madeline took the time to not just look at my hair, but walk me through what we could do on day 1 and how she's going to approach my hair in follow up appts. She truly takes her time w/ her clients, and focuses her attention to the details to make my hair look healthy and naturally highlighted. My third appt is already booked.

Great salon- very relaxing vibe. I love getting my hair colored by Riley. Always looks and feels…read moreamazing.

Good equipment and the times I go not crowded. New owners/managers in the last year seem more…read moreinterested in hanging out together than keeping tabs on things like plates on the floor or unracked. It would be nice to see staff circulating to see how people are doing and politely urging good gym etiquette, such as not tying up machines while playing with your phone. I don't think it's dirty but previous staff seemed to have spent more time vacuuming etc but I'm not there all the time. Please make all clocks operational.

This is the cleanest gym that I have ever been too. The staff are very friendly. I am visiting from…read moreArizona, but if I lived here , this gym would be my go to. Being a Silver Sneaker member, I have quite a few gyms available to me.