Although it really pains me to write this, I believe it is important to share my experience. My daughter was enrolled in the 4 day preschool program at workcastle , and although I was promised that they would teach her potty training, ( my two-and a half year-old is very ready and is showing signs of readiness, and she practices at home) it did not occur, I was not heavily concerned since my daughter was happy and that is what was most important to me.
Maya and I had multiple conversations that today was my daughter's last day of the program, but I was charged for a full day $190 plus 1500 for Sunday. When I tried to contact her after work around (6pm) she stated that she was in a meeting and I would have to "text" her so I tried to come to a conclusion and she became so unprofessional with a VERY long text about a different topic. I felt like she was pointing fingers at me. She mentioned how someone said I didn't want to renew without telling anything to her. (I verbally asked her to renew, and she agreed, in addition to stating that she would accept five program instead of four. Instead of being passive aggressive, why not simply ask me?) She said that it will be difficult to find another daycare like hers, and I felt like she was saying my standards were too high for my daughter, when I was just looking for a safe environment for her. Plus, it's my right as her mother to make sure my kid is comfortable.
In my opinion, she was lying, being rude and nasty.
Although her front desk staff mentioned to me it's not up to part because teachers can bring there own kids in, (ETC).. I believe that the teachers are excellent and that my daughter seems to be enjoying her time at the school. However, I am unable to determine what went wrong today.
Please contact me at clarkeh669@gmail.com if you would like all the messages in FULL and proof of emails between the owner and I.
According to my invoice, my renewal is due on Sunday for 1500 dollars, however, she attempted to charge me an additional 190 dollars on Thursday ( Our last day of the program according to previous conversations, since no official documentation was provided) in addition to the 1500 on Sunday. In my opinion, this is an absurd situation, and on top of that she very much lacked the compassion and communication skills to call me to assist in understanding so we could come to an agreement since I had work the following day.
Please note that the purpose of this review is simply to inform parents that everything must be documentation. ( I'm a new parent and learned my lesson)
In spite of the fact that all I wanted was communication, ( I work hard for my money so I deserve that much) I have been able to find a wonderful daycare for my child called Goddard school if anyone is interested
God bless!!
Edit*
How dare you to raise the issue of forgetting my daughter's lunch. The care I provide for my child is of the utmost importance to me. On that day, I had an interview and forgot to put her lunch in the refrigerator. I ended up doordashing her lunch and messaging you guys about an hour before lunch informing you of this, so please tell the whole story. I only left her there for a few hours that day. read more