Disappointed with canine teeth cleaning, my dog went in for a routine cleaning and still vomiting…read morethree days later from the anesthesia. It was not well explained nor did the vet call me directly to see what was going on

You will not find more loving and caring professionals in the Tri-Cities area. They saved my pets…read morelife! both of his back legs looked like they had been put in a garbage disposal. He was running a high fever and was in critical condition. They saved his life. He has a long way to go, but knowing that he's in their care, I know he will make it. Our family cannot thank them enough. I would highly recommend using their service.

I came in with my dog that had a cough, they wanted to do $800 worth of things, some had nothing to…read moredo with diagnosis some did. It felt like it was way too much, and I also felt like they were running the bill up. They also wanted to remove a tooth in my 16-year-old dog which I thought would be contrary to his health because anesthesia at that age is not a wise thing.. however they thought it was OK. Of course that was not part of the $800.... that was extra as would be any treatment that they gave after they determined The reason for the cough . So I'm sure it would have been close to $1,500 at the very least to treat and diagnose the cough on the dog. Of course the removal of the teeth would be even more..

This clinic will do anything for $$ and has an incompetent, dishonest and unprofessional staff -…read moreboth medical and administrative. They worked with the rescue we fostered and adopted our dog from and instead of refusing him for neutering because he was too young, they changed his age and stated that he was older than he really was. We have since confirmed this with two (respected) second opinions. We begged the rescue not to neuter a barely 3 month old large breed puppy, but they wouldn't allow us to adopt him until they did. We called Jonesborough Animal Hospital who told us they wouldn't go through with the surgery if the age given by the rescue was inaccurate once they saw the dog. After hearing this "policy", we trusted that they would do the right thing once they saw him. They didn't, and we have since learned that this was an outright lie. Since receiving final paperwork we can read the notes which clearly state that they were doing it at the insistence of the person at the rescue org (not a vet) regardless of his age or our concerns. This puppy had never even had an exam or shots prior to this and they did no blood work or IV fluids before, during or after this experience. He was 11 weeks old. This was a profoundly low level of veterinary care. I have never seen anything comparable in 25 years of responsible pet ownership. Our sweet boy may suffer in the years to come thanks to a premature castration, something most professionals strongly recommend against for large breeds. If you care about the future of your animals - PLEASE take them anywhere but here.

Best service and friendly staff plus the procedure was very…read morereasonable compared to other places I looked into

Best prices with personal attentive care. The staff goes out of their way to help. I drive 50 miles…read moreto take my dog to veterinarian!

I'm sharing my experience to describe the sequence of events, not to assign blame…read more My cat was originally seen at Foundations Veterinary Hospital for constipation. He has a known history of IBD, and the medication prescribed may have triggered an IBD flare. I returned during urgent care hours and later came back again so my cat could be sedated for bloodwork and X-rays. At that visit, I was told that Dr. Al was out sick, and I therefore saw Dr. Mackenzie. Bloodwork and X-rays were performed. Only one X-ray was taken, but I was charged for a two-view study. Within a few hours after sedation, my cat developed a urinary obstruction and required emergency hospitalization at outside facilities, resulting in over $5,000 in emergency care costs. Dr. Mackenzie was the treating veterinarian during these visits. After the bloodwork and X-rays came back normal, there was no clear plan discussed for next steps, and my cat was going to be discharged without one. I asked about trying a different prescription diet and another medication I had read about, which she did prescribe. I was uncomfortable being referred to as a "helicopter parent," and later seeing a note in the medical records that felt dismissive. Due to these concerns, I sent a text message requesting to speak with one of the hospital's owners. I did not receive any response to that request. I later contacted the hospital to request that a medication be sent to a compounding pharmacy. The request was made on Wednesday, 2/4, and I was told someone would follow up. I did not receive a call until 2/10, nearly a week later. By that time, I had decided to transition my cat's care to another veterinarian. I hope this feedback is helpful for improving communication, continuity of care, and follow-up for future clients.

We took my senior basset hound on a Sunday afternoon, normally emergency hours. Our normal…read moreemergency vet had estimated a 5 to 8 hour wait that afternoon, but we were seen, evaluated, given medication, and were on our way in less than 3 hours on a busy Sunday afternoon. I was very pleased, and will be returning. I have already recommended them to others.

We love this we have been in Tennessee 6 years now. We…read morefound MAH about 2 years ago and couldn't be more pleased. I find them to be very honest, VERY AFORDABLE, Dr Chambers has always tried to find the cheapest best medicine options for our animals. Today we had a quick visit, unscheduled, we called after our dog grabbed a ground hog and got bit twice. They took us same day. A quick check, shave spot, and cleanup , with antibiotics at a very reasonable price. I find it hard to believe bad reviews but generally nothing is 100% dealing with the public but currently we are at 100% satisfaction after many visits. Every once in a while they've been super busy and we've waited a while over our appointment time but I will take a bit of a wait for their services any day. I would recommend them if you need a vet

If I could leave a zero I would, I ended up losing my great Dane over a simple spay and stomach…read moretack which the Vet (Dr Chambers) told me he knew all about doing I ended up taking her to UT Vet to save her life. I truly believe that her death of a month ago was due to damage from the initial spay and stomach tack that he claims he did correctly and did not if he will lie to me, he will lie to you.

Left my 8lb puppy for grooming. Asked for her face & legs to be shaved down: her legs were barely…read moreclipped her stomach was shaved crooked & she smelled like she had been washed with plain water. This was $75.00 plus a 10% tip. Though I can't totally blame her coming home sick with diarrhea on them- I do wonder!

I was looking my for a groomer in the Johnson City area, and they were accepting new clients so I…read moresaid why not! They treat my golden doodle so well - she had a great haircut and I am so glad I know I can expect great quality service every time I take her! Very reasonably priced too, especially since groomers are hard to come by. I haven't used the daycare side of things, but grooming is 10/10.

I am not sure why someone gave them a lower review... everytime me and my wife has taken our pets…read morethere they have been excellent to them and us. They also dont try to rob everyone when they go there. I would recommend them to everyone!

The worst! They gave me excuses and let me take my dog home while he was breathing and panting…read moreheavily. His breathing sound like a machine. When I called and said his breathing hadn't gotten any better I was told it was due to the anesthesia, it wasn't, it was due to pain. Having your pet undergo surgery is stressful enough, having your pet sent home while needing further treatment is incomprehensible. I spent another $600 at a different vet getting my boy the treatment he needed. WORST VET EVER! PLEASE BEWARE!​

These folks are great. Their prices are reasonable. They very are caring and, knowledgeable…read more Recently I adopted a puppy who was ill and, they worked us right into their busy schedule. It is a bit of a drive for me to go to White Pines but, very much worth it.

I only gave one star because I had to in order to post this. they DO NOT DESERVE EVEN ONE STAR!!…read morethis place is the lowest of the low. I had been dealing with them for over a year along with my mom and daughter. I didn't owe them a dime and on the last two occasions that I used them they failed me. they failed my pup LB even more on the last and never again trip to them. he became sick on the 28th with diarrhea and still was himself. on the 29th he acted like he felt slightly bad. that evening I called them and made and appointment for first thing next morning. the next morning 30th, they tested him for parvo and claimed he had it but due to me not having "funding" was their words, they refused treatment. he died later that night. the lady stood right in front of me and told me to go and get some "funding" then we will talk about treatment. how could they and if that wasn't bad enough a person calls and claims she was my pups owner and they pulled my charts and told her all about my animals and history along with lies about me. this place does not deserve anything but to be shut down. do not go there because it does not matter that they know your pup or dog is dying. if you have no money regardless how much business you bring them they will let your baby die!!