Disappointed with canine teeth cleaning, my dog went in for a routine cleaning and still vomiting…read morethree days later from the anesthesia. It was not well explained nor did the vet call me directly to see what was going on

You will not find more loving and caring professionals in the Tri-Cities area. They saved my pets…read morelife! both of his back legs looked like they had been put in a garbage disposal. He was running a high fever and was in critical condition. They saved his life. He has a long way to go, but knowing that he's in their care, I know he will make it. Our family cannot thank them enough. I would highly recommend using their service.

We love taking our pets here and have been for several years. The staff are very friendly and…read morehelpful. All the Dr.'s are professional, knowledgeable, courteous and friendly. They are very caring and compassionate. We have been very happy with all the care our pets have received over the years. We would not go anywhere else. There is never a long wait. Prices are reasonable. They send notifications when your pets are due to come in, which we find very helpful. We have nothing negative to say, only positive experiences! We highly recommend this amazing group of staff and Doctors!

I've brought my fury babies to Mtn Empire for decades. While there are less expensive veterinary…read morepractices out there, they don't have the specialty equipment & expertise that Mtn Empire does (ie: echocardiogram, cold laser, endoscopy). The doctors & staff are are knowledgeable, professional & kind. Right now Dr. Baird is helping me through the care of an elderly dog with lymphoma. He went the extra mile in getting a definitive diagnosis & laying out my options for care. And I know he & his staff will be there at the end to care & support. Some things are worth a little extra expense.

We took my senior basset hound on a Sunday afternoon, normally emergency hours. Our normal…read moreemergency vet had estimated a 5 to 8 hour wait that afternoon, but we were seen, evaluated, given medication, and were on our way in less than 3 hours on a busy Sunday afternoon. I was very pleased, and will be returning. I have already recommended them to others.

I'm sharing my experience to describe the sequence of events, not to assign blame…read more My cat was originally seen at Foundations Veterinary Hospital for constipation. He has a known history of IBD, and the medication prescribed may have triggered an IBD flare. I returned during urgent care hours and later came back again so my cat could be sedated for bloodwork and X-rays. At that visit, I was told that Dr. Al was out sick, and I therefore saw Dr. Mackenzie. Bloodwork and X-rays were performed. Only one X-ray was taken, but I was charged for a two-view study. Within a few hours after sedation, my cat developed a urinary obstruction and required emergency hospitalization at outside facilities, resulting in over $5,000 in emergency care costs. Dr. Mackenzie was the treating veterinarian during these visits. After the bloodwork and X-rays came back normal, there was no clear plan discussed for next steps, and my cat was going to be discharged without one. I asked about trying a different prescription diet and another medication I had read about, which she did prescribe. I was uncomfortable being referred to as a "helicopter parent," and later seeing a note in the medical records that felt dismissive. Due to these concerns, I sent a text message requesting to speak with one of the hospital's owners. I did not receive any response to that request. I later contacted the hospital to request that a medication be sent to a compounding pharmacy. The request was made on Wednesday, 2/4, and I was told someone would follow up. I did not receive a call until 2/10, nearly a week later. By that time, I had decided to transition my cat's care to another veterinarian. I hope this feedback is helpful for improving communication, continuity of care, and follow-up for future clients.

I have had some really great vets over the years but hands down, Dr. Sanders and his staff are the…read moreabsolute best! Since our first visit I had two emergencies with my boy George and they got me in right away. The front desk staff is so friendly, kind, and compassionate; the vet techs are absolutely phenomenal, and Dr. Sanders is truly the best, very honest and caring. Did I mention the facility feels like I'm taking my dog to the spa? They've got a bit of a wait for new patients and they do ask for the first visits payment upfront but let me tell you Sander's Animal Hospital is worth it!

Excellent service and a very caring and friendly staff. I recommend Sanders to anyone asking for…read morerecommendations!!!

I would like to thank everyone at Crestview Animal Hospital for the kindness and compassion you…read moreshowed me when we had to put my beloved cat "Sassy" down. I really appreciate your knowledge and recommendations about her health. It made it much easier to make that hard decision. God bless you all and thank you again

Dr. Thorpe it's the most caring and personable vet I've ever used, he's been our vet over twenty…read moreyears and I highly recommend him to anyone looking for someone to care for their furbabies, he's very thorough and they are all nice and caring when you are in need of that feeling that it's gonna be okay and God forbid if it's not they care and they try to console you not shuffle you thru

We have had two dogs that they have taken care of their health needs. When it was time to say…read moregoodbye for our dogs to cross over to the Rainbow Bridge, this Medical Center was very sympathetic to our needs. They let greave our loss at our own pace, not rushing us. They gave us the time to say our goodbye's to our furry babies. We had called a day in advance to set up a time to say our goodbyes to one of our babies. They were very sympathetic and got us in. Call in advance to get your normal care appointments set up.

Dr Webb has been our veterinarian for almost 20 years. We have occasionally had to visit after…read morehours or emergency vets since she keeps fairly regular hours. Over the years, our pets and us have enjoyed the courtesy and professionalism of the staff up front and the other vets and techs. A few stand out especially Ariel. The ones who don't have great rapport with customers and animals don't last long at this office. We have always been presented with available options and recommendations. They emphasize preventive care and, like seemingly all vets, have a few products or brands that they endorse. Scheduling is accommodating, they took reasonable Covid precautions during the surges, and help us keep our pack healthy and happy. One of our dogs is very hyper and can be hard to handle. They just "lay the lovin' on" him and treat him as if he's a VIP instead of the half-banshee that he really is. We've been through new puppy care to lumps and bumps and that final goodbye with a few dogs here. Before we found Dr Webb, we tried another vet nearby and I refused to return and deal with the snippy attitude of the person at the front desk. I'm glad for that experience, because I would not have found Dr Webb otherwise.

They were very unprofessional with the pricing of things. We signed off on an estimate then they…read morekept adding additional cost. The price was close to $400.00 more than the agreed upon estimate. The definition of estimate: a statement of the cost or charge which would be involved in a given piece of work. Of course we were not happy with the additional cost and when we questioned it, it was met with a very unprofessional attitude. I would not recommend this vet simply because they charge you whatever and tell you they have no control over the pricing. Then when you question it, you are asked to leave.

Fantastic vet, best office staff hands down! would highly recommend! Great at educating you about…read moreyou pet, getting you an appointment, and truly caring about you fur baby. They treat you like family! Love my vets office, will not go anywhere else!

The worst! They gave me excuses and let me take my dog home while he was breathing and panting…read moreheavily. His breathing sound like a machine. When I called and said his breathing hadn't gotten any better I was told it was due to the anesthesia, it wasn't, it was due to pain. Having your pet undergo surgery is stressful enough, having your pet sent home while needing further treatment is incomprehensible. I spent another $600 at a different vet getting my boy the treatment he needed. WORST VET EVER! PLEASE BEWARE!​