Our warranty company called Woolley's Plumbing when the drain pipe to our septic tank clogged under the house. Woolley's unclogged the drain and replaced the toilet and charged us $420. They told us if we had any problems with it just to give them a call. The warranty company denied our claim because, they said, the toilet had been removed and they do not cover maintenance. Two weeks later the same drain clogged again so I called Woolley's. It was a Friday and John Woolley said they could back out after the weekend. They never showed up and did not respond to my calls or texts. Subsequently I called Falcon Plumbing out of Tahlequah and he finally unclogged the drain for good. He charged me $100 for more work and equipment (he brought a snake with a camera) than Woolley's did for $420. The plumber from Falcon just shook his head when I told him how much Woolley had charged me. Not only did Woolley's overcharge, but they also did not guarantee their work. Instead, they ignored our pleas to return and complete the work they had started. read more
