I got my dog Sasha's hair washed and groomed here for years until she passed away, sadly. I would…read morerecommend them to anyone who want people that really care about animals and treat your pet the way you want them treated. If they had done anything to Sasha that she did not really like she would have let me know by her actions when I took her back there. By the way they give a really good haircut and give you a good value for the service they provide. I am thinking hard about getting another dog and I will take he or she there also.

i'm a student at auburn and always waited to get my dog's hair trimmed until i went back home. but…read morei wanted to try somewhere in auburn and got recommended groomingdale's by a co-worker that's from auburn. they were great! i've been twice and both times they were super nice and got her in their schedule within the same week of me calling. they did exactly what i asked and even remembered my dog from the first time. definitely will go back

How can I not love this place? The employees are always awesome and my dog loves coming in here to…read moreshop! They always give her so much attention and will give her treats when we check out once they ask me if it's okay. Look at the personal touch they included today with my pick up order that I placed online! This is why I like shopping at stores that are owner based, you get the personal touch. Kudos to KD for always being a rockstar!!! They always take care of our pet needs and my dog loves them!

very satisfied, I feel as if your employees and her children think that they know better than a…read moregrown woman. Your manager was not helpful at all. I will not be back in your store. I will never spend money in your store and I will let Facebook know just how bad my experience was at your store.very very dissatisfied

Consistently great service!!! Our fave groomer and boarding place…read more They care about the pets they service

Everything they do, they do well, specifically Addison and Lacey, my dog's in love, had an…read moreemergency and they took care of my fur baby for 3wks, originally 10 day project!!! They were able to adjust and take care of my until we could get him........we will return!!!

This dog grooming service is amazing. They were quick to respond to my request, and I mean less…read morethan a few hours. Daneka did a fabulous job on our Aussiedoodle! She was great at introducing herself to our dog and when Maisy came back from her grooming she was happy and her cut was perfect. I think this is such a great service because in the past I would have to leave our dog at the groomers all day and she would come home very timid and stressed. We are new to the Auburn area and we are so glad that we tried this service out! We definitely will be using this service and of course we want Daneka back as well! Thank you!

I have a German Shepherd and he loves grooming with zoom to groom i've been with them twice now and…read moreeach time he comes back better looking than before he went in! Also the vets recommend a sedated nail trim because the poor pup doesn't like being held down. But with Zoom to Groom he's perfectly fine! They do what's best for the dog and they working with them!

Since I did not receive any comment or follow-up after contacting Pet Palace directly, I thought I…read morewould share my experience here. I boarded my kitty for July 4th weekend; it was her first time being boarded. When I picked her up, she was skeletally thin, which I did not notice until I took her out of her carrier when I got home. Granted, she had lost a little bit of weight before I brought her for boarding, but not a noticeable amount. I had already planned on taking her to the vet as soon as I was back in town, but I was never notified during her time at Pet Palace that she was not eating (it was pretty obvious to me that she had not eaten those 4 days for her to be so skinny). I may have come back sooner to pick her up and take her to a vet or requested that someone drive her to a local vet at my expense. She ended up being diagnosed with Feline Infectious Peritonitis, which you may know is a fatal disease in cats. While I have been able to treat her for it, if we had known even a few days earlier, I would have been able to start treating her earlier, and she may not have been hospitalized for three days or needed a blood transfusion just a couple days after picking her up from Pet Palace. I am not blaming Pet Palace for giving her FIP; this isn't the case at all. I'm just really disappointed with the lack of communication and hope that this is not something that happens to any future kitty parent who boards with Pet Palace.

If I could give them zero stars, I would…read more I took my Great Pyrenees to Pet Palace recently. She's been there before so we assumed we would get the same quality grooming service. When we picked her up, her fur was matted to the skin. I believe they didn't brush her properly and cage dried her. Not only that - there was also a cut behind her ear where they trimmed her hair. We gave them our number for the groomer to call us and they never did. We didn't receive any kind of explanation or a refund, which would have been the right thing to do. We ended up taking her to Moore's Mill Animal Hospital (which also has a grooming service) and they were able to get most of the mats out. Some of her hair had to be trimmed on her back. However, they were wonderful and we'll be taking her there from now on. I am livid. The lack of professionalism is appalling and I trusted them to take care of my dog. If they can't find a proper groomer or have better practices for caring for their dogs, then they don't need to be in business. It was a very horrible experience and I wouldn't recommend them to anyone.

I highly recommend this veterinary clinic. I have taken all of my cats there for over 20 years. I…read morehave always received accurate information regarding my pets, including two with cancer. They are a caring practice that is clean and welcoming. They even have an upstairs area for boarding your cats. Dr. Dan and Dr. Chip make sure you understand the treatment being done and why. I would not consider taking my pets elsewhere.

Loved the staff and Dr. K. We Felt very good with our first puppy visit. Dr. K gave us great advise…read moreon how to start training our little guy.

Update: I started using the basic grooming service. Gunner gets a bath and toothbrush srvc. All of…read morethe groomers adore my boy and they literally have him labeled as an angel in the system. I've seen the notes! I've been told multiple times that they argue over who gets to work with him. It makes me proud to know he's so well behaved that they all love him. I love the fact that they all know his name and immediately shower him with affection. Those groomers are great and really know their stuff. Gunner hates baths but he loves those people and tolerates the ordeal very well because of the way he is treated. Gunner is a 75 lb mixed breed.

I went there to adopt a puppy that I fell in love with in Opelika, Alabama next to Home Depot. They…read moregave me price and scheduled a home visit , but did a no show, played sick and didn't bother to call or reschedule. I asked what happened and they made excuses that the the person who scheduled the home visit got sick, but nobody reached out to me. Finally they told me that they gave him to a white lady with kids over me. I inquired about adopting the dog before her and I have kids too. I don't know if it was a girl thing or black and white thing but I feel discriminated and that was cruel, heartless, uncaring, cutthroat and cold-hearted. I want everyone to know about this.

Took our son's senior dog here who just moved to the areas. They got him in on the same day and…read moretook care of his ear infection. Happy with the service and how quickly they got the dog in. I

Love these guys! I take all my pets here. Two dogs and a cat. They are always timely and so so…read morekind. The care is affordable and quality. They are always kind and gentle with my pets and take the time to make sure they are comfortable.