We too are first time customers. Woody supposedly completed the deck on our cabin in Twain Harte, so we decided that Woody (Steve Kurgan, as he introduced himself as the owner of Woody's ) should finish off the deck by adding a gate to match. So we left a message on the front door of Woody's shop (since no one answered the door), to give us a call. He called us that same night. We made arrangements to meet him at our cabin the following weekend. He showed up late, and on the following day that we had scheduled to meet. We agreed that he would do the gate, and right away he insisted on an upfront cash deposit for material needed to start the job, in July 2015. We are now in October 2015, and still have not seen a gate started, even after he said he the gate was completed. We have made several calls and texted him many times for updates on the progress of the gate. Finally got a text that the gate was completed. He advised us to bring up the rest of the payment in cash and also went as far as saying that we would really like the finished product. When we pulled up to the cabin, hoping to see the new gate, there was NOTHING there. He seems to be delusional. Buyer beware, he is not trustworthy and will tell you lie after lie on why the project is not completed. DO NOT front him any money. I would beware of patronizing his business! read more