Horrible experience. The general manager Jay Patel is one of the rudest people I've ever…read moreencountered in hospitality. Avoid this location at all costs. His complete and utter lack of professionalism is astonishing

This is a great Hotel! Located about 8-10 miles outside of downtown Toledo. One of my favorite…read moreHampton Inn's I have stayed at and a lot larger than most With more rooms, and an indoor and outdoor pool. Price point was exceptional at $118.42. I did book through the Hilton Honors App to take advantage of the member discount. Parking was good, with plenty of spaces and well lit. Seemed like a real safe area but there was a security guard on site in the evening that hung out in the lobby. Guest services and attitudes were great. Shout out to Theo at the front desk, he was super helpful and checkin and making recommendations for dinner that evening. Every employee said hello, greeted, and acknowledged you weather front desk, maitience, housekeeping, etc. So nice. Amminities included the workout room/gym, business center area, guest laundry, pools, and a little convenience area where you can purchase snacks and personal items. Breakfast was included with the stay, which is always nice. It was the traditional Hampton Inn Breakfast with cereals, breads, muffins, make your own waffles, and fruit, yogurt, and a meat and egg option, etc. I would absolutely stay here again and was more than pleased with the stay.

Let me start by saying that this is my favorite hotel "brand" and most of them get a 5 star from…read moreme. This one, while still good, fell a bit short. 1. My room was not ready on time (though they did offer me a different room) 2. They were definitely having a digital key issue as well as a door issue. My digital Key NEVER showed up and the outside door keyed entrance sometimes took 10 tries to get in the door 3. There was a bit of a black "Industrial" film on the floor that was either left from a previous occupant or something I tracked in from the parking lot.

This was, without exaggeration, the most disgusting hotel room I have ever stepped foot in. It was…read moreso filthy that it honestly felt unfit even for an animal, let alone paying guests. The room had a hot tub that looked like it hadn't been cleaned in ages. Before even running the water, I wiped the bottom of it with a towel and the towel turned completely brown from the buildup of dirt and grime. That alone should tell you everything about the cleanliness standards here. It only got worse from there. There were pubic hairs sitting in the bottom of the trash can, clearly left from someone shaving, and the trash hadn't even been changed. The bed sheets had visible blood stains on them, which is beyond unacceptable for any hotel. The headboard was covered in greasy handprints, and the mirrors and dresser had dust and spider webs on them as if no one had cleaned the room in weeks. The bathtub/shower was so dirty that I genuinely felt like I needed shower shoes just to step inside it. After about an hour and a half of trying to convince ourselves we could deal with it, we realized the room was simply too unsanitary to stay in. When we went to the manager, she initially seemed understanding and said a refund would be fine. However, because the reservation was made through a third-party app, she said they would need to contact the hotel and she would approve it. We followed every step we were told to take, but we still have not received our refund. When we called back to check on it, the employee who answered was dismissive and told us there was nothing she could do and that we "should have looked at the room before buying it." That response was shocking. We were traveling from four hours away -- how exactly are guests supposed to physically inspect a room before booking a hotel in another city? We also paid at the front desk before entering the room, which is standard practice. Between the unbelievably filthy conditions and the completely unhelpful customer service, this was an awful experience from start to finish. I genuinely do not understand how this place is still operating or how the health department hasn't intervened. I strongly recommend that anyone considering staying here look elsewhere. No one should have to pay for a room in these conditions.

If there was a 3.5 stars, I'd choose that, but I decided to round up to 4 since it was a good…read moreexperience here overall. Anyway, I booked this hotel for a weekend of scrapbooking in the area at a local business. I made the mistake once before (and never again) of staying to far away and this place seemed to have it all. It wasn't bad by any stretch, but maybe could've been better. I booked a room with a patio since I like fresh air this time of year. I arrived and checked in with no problem, and my room was fabulous. It was clean, well stocked with towels, soaps, and everything worked. But, here's where they could've done better: **The shower and bathtub were very dated. Other Marriott's I've stayed at were more modern and up to date with their showers. Things like tile with glass and the ability to walk in and out without a tub. Felt extremely dated compared to the rest of the property. **no coffee provided in the lobby, and breakfast is an extra charge. When did this change/happen? I stayed at a Courtyard in Minneapolis last year at this time and they had a fabulous spread of food. Not here. At least put out some coffee! **While the property was in good shape, it was starting to look worn in a few spots. I normally don't pay that close attention or care that much because it's a hotel and not someone's home. I noticed peeling wallpaper in spots (in my room) and the sliding door to the patio area was stuck. I did check the 12 locks they had on it, and had to have someone from maintenance stop by when I was out to get it working, which they did. It was fixed when I got back, so high 5 to them. **small inconvenience but something that I noticed right away. Usually, there's a garbage can by the entrance of the hotel for stuff that maybe was in your car that you want to get rid of like cups, food wrappers, or whatnot while traveling. Not here! I saw a garbage can after I checked in off to the right on the way to the elevator. Would be nice if they had one out front off to the side of the entryway so you don't have to stink up the lobby or carry trash all that way. Like I said, small inconvenience, but worth it's weight in gold. Overall a decent experience and I would return in the future. In Toledo, I've noticed hotels fall into two categories. Either they're good but somewhat pricey (over a $100) or they're some place that you shouldn't be at and not worth the $65. This one was good for the area and the price, but I felt it was needing some work as a Marriott brand that could be better. Personally, I hold Marriott to a slightly higher standard than others and pay extra for the nice stays here. again, not bad just needs some attention.

Driving home from DC, we needed a place to crash for the evening before continuing our travels home…read moreto Illinois. The Marriott Courtyard in Maumee was the halfway point for us. We arrived late, around 11pm, and had no reservation however the hotel receptionist got us a room and extended us a late checkout. The rooms are dated however the facilities are well kept. The room we received was not similar to the pictures posted on their site. The shower pressure was strong and the 39 degree toiletries were refreshing. I loved the lavender and eucalyptus scent! Since we are Marriott Bonvoy members, free wifi was included with our stay. The only downside was that the pool was closed. Complementary parking is ample and staff was attentive.

The price is right at this hotel and it's in a good location when traveling across country on…read moreI-80/90. That is the best feature given that this hotel is a bit worn and outdated. Also it needs a deep cleaning. The front desk help was very friendly and I appreciated getting an upgraded room as a Gold member. The room was large and it did have a larger refrigerator with a freezer section which was nice. The bathroom needed a major renovation. The breakfast was the standard Fairfield Inn selection which was good. Given the price I would stay here again but if not this cheap I would look at other properties.

The first room we were given was not clean - full trash, beds wrinkled. When we reported it to the…read morefront desk they apologized, quickly gave us a different room and discounted our rate - very appreciated. Over all the room was OK and clean. However this hotel is in desperate need of a renovation. Carpets and furniture are worn. Our bathroom was a little dingy. There is a small pool that was very clean. Breakfast is provided,which is a plus. All of the staff was very friendly and helpful. Every window we saw either needed cleaned or was cloudy because the seal is broken. We picked this location because it was rated number 1 in Maumee. It is a decent option for an overnight stay with a reasonable price and there are many convenient restaurants nearby.

Overall nice hotel, clean friendly, pet friendly. Next to lucky's steak . Nice breakfast.read more

Hostile and unprofessional front desk experience -- April 15, 2026, ~6:35 PM…read more I checked in this evening and the front desk agent did not greet me, make eye contact, or acknowledge my presence -- I had to say hello first. When she asked for a credit card, I explained I use a digital wallet and offered Apple Pay. She refused, citing "policy" but would not explain why. When I pointed out that physical card swiping carries a higher skimming and fraud risk than contactless payment, she claimed that digital payments are MORE dangerous -- which is flatly false. When I asked her to name a single instance of Apple Pay being hacked, she couldn't. Instead of responding professionally, she started yelling at me and told me to come behind the desk and scan the card myself. She then accused me of "disrespecting" her and called me a liar -- even though she was the one who made a demonstrably false claim. When I told her I would be reporting her to management and corporate, she laughed and mocked me in front of another guest as I walked away. I travel frequently and have never been treated this way at any hotel. This was not a policy disagreement -- this was an employee who was hostile from the moment I walked in, made false statements, escalated to shouting, and then openly ridiculed a paying customer. A formal complaint has been filed with Choice Hotels corporate and Priceline. Avoid this location.

The reviews were much more favorable on my booking site. Should have checked here as well. I needed…read morea pet-friendly hotel for a night and this seemed to fit the bill. I had an uneasy feeling pulling up. Trash all over the parking lot. Weeds everywhere and uncut grass made it difficult to walk my dog. The shrubs were overgrown and cars had to park between them -- not a good feeling for security purposes. Carpet in the room was ripped and probably a safety concern. Shower was gross. Above all, my dog who loves hotels, did not want to go inside. Something was spooking him. It was a long, uncomfortable night.

The first night, upon arrival the smoke detector was sitting out on the sink open and not…read morefunctional, we had an issue with the hot tub water slowly draining out, the exhaust fan didn't work in the bathroom, and my husband went to heat up his food and the microwave locked itself and shut itself off, with my husbands food inside, we tried to move its location to a different outlet and still no luck. We tried to call the front desk twice and nobody answered. I then came downstairs ( I was on the top floor) and rang the front desk bell, as nobody was at the desk. Nobody came out. It took my husband calling out a few times before someone came out. She advised us that the microwave has a safety feature that makes it shut itself off and told me to google the model and try to get it to work ourselves. This made me a bit upset but we tried and it didn't work. So my husbands food was stuck inside the microwave and the front desk refused to help. I had booked a second room as soon as we had arrived, before realizing all these issues existed. I spoke to the front desk about the issues the following day, and he gave me a discount ($40 on a $160 dollar room) for the hassle. My husband and I did some Mother's Day activities outside the hotel, came back, ate dinner, then attempted to start water in the jacuzzi to get in. We turned on the dial to run the jets as we had before and got no response. We tried turning on the buttons and all the dials, nothing. I called the front desk, had to call twice but the same woman from the night before answered. She told me she had no other jacuzzi rooms but to speak to someone in the morning about a discount. So I did, and when I came down in the morning the same person was up front again. She had me wait a few minutes, left and came back and told me it she couldn't do anything because they did in fact work just fine. I asked her to show me , she just repeated herself to which asked her Again to show me. She refused, which of course she won't because it does NOT work. I am disputing the charges on my credit card, and have been spreading word about this experience. The whole experience has left a horrible taste in my mouth about best western, and I have told everyone I know about the experience. Apparently, a lot of others around Toledo feel this location has went downhill over the recent years and I definitely agree.

We stopped at the Residence Inn during our road trip, with our two young kids. Overall, the stay…read morewas great - rooms are spacious, staff friendly, pool and hot tub updated, and rooms generally soundproof. Only complaint is the room was quite dusty, and the sofa bed left more to be desired. Also, they charged $3 for parking, even though it's a private lot that does not appear to be in a shared space. However, it was nice to have space to move around and sleep everyone, and this location is close to the highway and multiple restaurants, making it a convenient stop. Would stop here again!

Welcoming, cozy hotel that is perfect for a long-term stay out of state, especially if you have…read moreanimals. By the time we left, we agreed that it felt like home and our little dog enjoyed his walks in the field out back. I am removing a star because of the stains on the carpet and couch, as well our experience with the booking and check-in process. They did not have our suite ready until 2 hours after our predicted check in time.

This hotel is not new, but the rooms are well kept and clean. Complimentary hot breakfasts are also…read morewell done. They also have an evening event once a week with free appetizers and $1.00 wine and beer. The cleaning staff are very pleasant and they do a very good job with the rooms and dining area. The front desk staff are friendly and helpful. The parking lot is ample. My single comment for the management is : why are there no towel racks or hooks for hanging wet bath towels?? Hotels encourage people to reuse their towels but neglect to give them the ability to hang towels to dry--so people have to hang towels over the shower rod against the wet shower curtain or in the closet. Hotel is just outside of Maumee beside a suburban mall -so there are shops and restaurants nearby. A nice large Barnes and Noble shared the hotel's parking lot.

I was rather disappointed with this hotel. For the price I expected more. When I called to confirm…read moreour reservation with their customer service line, I spoke to someone with very limited English and had to repeatedly spell my name. He couldn't find my reservation and then transferred me to a staybridge but not in the state I told him! We finally found a confirmation without them. Our room was very large and comfortable but we only had 1 hanger, torn shower curtain, and no anti slip strips in tub, which was very slick. I know it's the bad luck of the draw but our room was next to the laundry room, which started up at 6:30 am! Breakfast at 9:15 am was rather slim. Very little eggs, no bagels or any other bread, little sausage. As people got done at their tables, no one came out to clean them. I did notice around 9:45, when employees started coming in for their breakfast, everything was restocked! I normally wouldn't talk about all this but the price (over $200 for the night) led me to believe it would be top notch. To top it all off, the bride and grooms reservation was misunderstood and was cancelled! Luckily they had friends who double bunked and gave them their room!

I go to Toledo every so often to do random things, and sometimes I spend the night depending on…read morewhat it is I'm actually doing. This time, I was down for a scrapbooking retreat not far from the hotel and needed to stay for two nights. After having done this enough I knew the general area I needed to stay in and this hotel seemed to hit all the marks so I booked it. Pulling up, this location is situated with other hotels as well, so no extra traffic is in the area. The property is clean and well maintained, and even though I was there 15 minutes before the formal check in, they were able to get me my room in just a matter of a few minutes. My room was clean, well stocked and in good working order when I went in. There's a coffee maker with K cups, a small microwave and a fridge if you need it. The TV had plenty of channels, I had blackout curtains and the bathroom was clean and well stocked with supplies. The staff here is wonderful and there was always someone at the front desk. They also do texting here, so if you need extra towels, or like me, coffee K cups, you just text them and they will get them for you. There's also a pool, a workout room and a comfy lobby to hang out in if you need it. They don't serve a free breakfast here, but you can pre pay for it when you book. Or, you can pay for a breakfast at the Bistro in the lobby if needed. If you don't want that, there's a Tim Horton's at the end of the street you can pick up food from and I think other breakfast joints in the area. They also have water and coffee in the lobby at all times, along with a few tables outside in the back patio area if you feel you want to enjoy the nice weather. My only complaint is the lobby needs better soundproofing. It's mostly tile and if there's families or more than a few people it gets very hard to hear. Soundproofing is needed to muffle the noise when it gets busy. That's my only complaint about this place. Parking is good with plenty of spots and the lots in awesome condition. Prices here are affordable and close to what you need. I would gladly book and stay here again as it was a very pleasant experience overall, despite the loudish lobby.

The room was a decent size, and I found that the top floor was surprisingly quiet, which was a nice…read moresurprise. The pool itself was quite small and honestly, not particularly warm. The towels they provided for the pool were more like face cloths, which was a real inconvenience. I found myself having to go back to my room soaking wet after trying to swim. I found the restaurant within the hotel to be a bit expensive for the quality of the food.

Right next door to red lobster, close to a lot of businesses , clean, friendly. Good breakfast .read more

Workers at the desk both when we checked in and when we left were very nice. Rooms were clean-…read morebreakfast was adequate. Would have liked the breakfast person to smile more. Pool looked nice and clean. Way way way better than my stay at the red roof in down the street- please for the love of self do Not go to the red roof inn- stay at the Comfort Inn.