My husband and I stayed here for two months. You can request room service every two weeks. I asked for clean linens at the front desk and was handed all of them. I changed out the sheets and towels and brought the others in a plastic bag to bring them to the front desk. I set my room service for the following week. The woman at the front desk was a little rude and distancing. She would not look me in the eye when I asked for something. I had to use my 7th grade Spanish to talk to the room service lady (needed 2 washcloths). So I said "nesesitio dos toallas pequeñas" and she got it. Overall I found the place clean. My husband was working graveyard shift and the people were kinda loud early in the evening so he had to go to sleep with a pillow covering his ears. Getting out of bed on my side was very difficult because it was so close to the wall. I get up to use the restroom at night and had a couple falls with big bruises. But overall, we had an ok stay while looking for a reasonably priced apartment. The guests are generally quiet, but the kids running in the hallway were loud. read more

Upon arrival the outside looks nice, however it took forever to check in, because there's only one super slow guy working at the from desk, chatting with another guy about pet insulation air filters instead of moving in it up to get other people checked. So we finally get to check the guy uses the system as an excuse for taking forever to do his job. And magically the system was just fine when I didn't chat with him. Another fat sketchy looking guy talking super loud on the phone having no consideration that other people don't wanna hear a fake conversation about account in the millions of dollars "if you're that rich you wouldn't be staying here". The room is pretty nice , modern decor and colors. Clean to the first glance until you peel the covers and find the dirty sheets that haven't been changed since the last guest. The area is nice there's a lot of shopping and restaurants around. read more

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The place looks clean on the outside and the inside at first glance, but when you stay there for a few weeks, you'll realize the stains on the walls and the innermost bedding sheet on your bed left by whoever stayed there before you. Customer service was also subpar. They made us feel like we weren't allowed to ask for new sheets (innermost sheet can never be replaced though) and towels. We asked for new sheets and towels often because there was no cleaning services during your stay ever. I've never been to a hotel, motel, or extended stay places where they didn't offer cleaning services. I came with my cat because the place specifically said pet friendly on their site, and was told cats were not allowed when we checked in. Driving all the way from California to Illinois and then being told my cat was not allowed to a place I booked was very frustrating. Nowhere did it say on booking.com that cats were not allowed. Two sample shampoo bottles were given with no conditioner. A tiny bar of soap was also given, but we couldn't ask for more because we felt like we were going to be scolded. read more

on january 1st i saw a roaches in my room i've been trying to low key omg im sooo freaking tired this is horrible some of the staff is good but some arent. needs alot of improvement i didnt want to post this but im pissed noww smdh omg whyyyyyy. read more

Wow! I didn't know places like this existed. It's near our son's home in the suburbs, so we decided to give it a try when it just opened in late 2018. The rate was very low, which I assumed was because they were new and wanted to fill rooms. Advertised was "full kitchen." The "full kitchen" came without a single dish, utensil, pot, or pan. Striped bare. When I asked at the front desk, the man claiming to be the manager said, "You wouldn't want to eat off of dishes someone else has used, would you?" I didn't have the heart to tell him about restaurants and how they reused dishes! While waiting to check in we sat in the lobby and watched the only two exiting guests we saw argue with the manager about when or how they would be able to pay their bill. We were told we could get our room cleaned and linens replaced for an extra fee. Luckily we were only staying for four nights, so we roughed it. Interesting clientele - too bad we weren't looking to make any drug purchases. There are apparently other WoodSpring Suites hotels. Its an interesting concept. It seems reasonable that they tell you about how they operate on their website. Be Warned! read more

We were only there for the weekend, close to family in Wheaton and it sufficed. The place isn't generous with linens or soap/shampoo. No conditioner at all and no blow dryer- bring your own. No iron or ironing board. Hallways smell of various foods and smoke, despite the air fresheners every other foot in the lobby and hallway. We felt the room was clean and we felt safe in the area. For the rate we paid, we got just a little less than expected. If you just need a place to sleep I would recommend- if you're looking for luxury do not stay here. If you're looking for a reasonable rate for a room you won't be spending time, this is your place. There is a kitchenette no utensils or pots and pans. No coffee pot, but there is complimentary coffee each morning in the lobby. read more

WoodSpring Suites Carol Stream - Hotels Near Me - Carol Stream, Illinois

I visit this area regularly and have stayed in most of the local hotels. When WoodSpring Suites opened, I wanted to give it a try since it was new. This is not a normal hotel. In fact, it's the most stripped down hotel I've ever stayed at. First, let's talk about the bed. There's no boxspring. It sits on a cheap, stilted bed frame with some basic springs built into it. The sheets are cheap and rough. The pillows are cheap and hard on the neck and you only get two. It was a very uncomfortable sleeping situation. The kitchen is indeed a full kitchen in that it has a full sized fridge, a microwave, a sink, and a two burner electric stove. But it doesn't have like, a single plate or cup or piece of silverware or paper towels or pots or pans or literally anything you'd need to use a kitchenette. The only thing it includes is a tiny cutting board. The bathroom: when I arrived, the tub was full of water with someone else's hair floating on it, so that wasn't pleasant. You get two towels and two washcloths plus one tiny bar of hand soap. No shampoo or conditioner, no HAND TOWEL, no facial tissue. You also DONT GET MAID SERVICE at this hotel, so you had better hang up your towels and not expect new ones. The internet is only free for one device per room per day and the free version is horribly slow, to the point of being unusable. So plan on $3/day for internet. If you're used to hotels having common spaces like a pool, fitness room, or breakfast room, you'll be let down. This hotel's only additional space is a laundry room. Basically, this place is like flying on Spirit but for a hotel. It's cheap, but it shows. You get nothing included and leave with a sore back. read more

We wanted a room. Waited a long time. Called them on the phone. No one ever came to the desk. We went to another motel.

My review is mainly about the customer service and Management, not the hotel itself. The few people I spoke to at the front desk were always very pleasant and helpful. If you read many of the other reviews, we had a similar experience checking into our room, and decided it was not the right fit for us for our long stay (smelled of smoke, very, very basic and sparse accommodations) etc. Within 2 hours I went to check out and requested a refund for part of the stay. I was told to contact management, which it took days to finally get mgt on the phone. I was told she couldn't help, she sent me to the district manager, who said he would refund 90% of my stay. When the refund came through, it was for 55% of my stay. Because these are franchise owned, escalating issues is very difficult and it has taken weeks and hours on the phone with customer service to try to resolve. What a waste of time and money, go anywhere else. read more

I've stayed with Woodspring Suites for months. With good rates, a great location and always clean. The entire staff is helpful and friendly, one person, Judy always goes above and beyond to make guests feel at home...with a smile!! read more

This hotel has been nothing but an excellent stay. The employees always make sure that all of your needs are taking care of. The manager deon is above the top with making sure every person staying here whether a day or an extended stay is treated like a five star guest. The employees are always on top of your needs as well.Staying here during the covid crisis has been no issue as they have taken many measures to insure safety with constant cleaning and disinfecting to the amazing cleaning job done constantly by the maintaince man Manny. Every morning I see the clean elevator, floors and windows cleaned. My family and myself really appreciate this. Thank you all for the hard work you do everyday. It does not go unnoticed. read more

Very nice staff and for the price it's worth it Room pretty clean from what I've seen read more

If you are looking meth or other drugs, there is a strong likelihood you can score here! If Vanna can't hook you up any of the other staff are likely to be able to point you in the right direction! If that fails just knock on a random door and surely one of the fine residents will be able to get you the connection you desire! In all seriousness.... pay the extra $12 a night to go literally ANYWHERE else. read more

This is a beautiful brand new hotel, which is very nice & clean. It's in a great location near shopping centers and restaurants, hence why I chose this place. The staff was very polite and friendly; they also made every effort to accommodate my needs. My room came with an in-room kitchen with full-size refrigerator and freezer, electric stovetop, and microwave, nice comfortable beds. There's also a laundry room with plenty of washers and dryers that takes Apple Pay, credit card, and/ or coins. However, the downfall is that there isn't a change vending machine if their system were to fail for credit card/ Apple Pay transactions. Overall, I enjoyed my stay at this hotel. This was my first time visiting this area; and if I ever come back, this is where I would stay again!! read more

wish I can say I enjoyed the stay due to guest not following the rules of no smoking, I had a terrible experience. Even though they did all they could to get rid of the smoke in our rooms, not sure if it was due to people still ignoring the rules, but I coughed all the time I was in the room. I think they should put reminder notices in the rooms about the no smoking, there were some great people at the front desk that tried very hard to diminish or rid the room entirely of the smoke smell, but, it did not work. I had windows open, air freshener , clean bed linens, even bought my own supplies to try and get smell out of room.. Not sure why smoke detectors didn't go off when this person smoked for must be hours at a time, since the smell is a smell like a older hotel, not a new one. Thank you to Trish and Judy for all their help in trying to get it resolved. read more

If you're looking for a cheap hotel with good staff this is the place to go. Many of them even make the hotel their dorm room -- so you know they'll be available! Danielle is always on point with attending guests ASAP, and Deon is prompt as well. Arieli, Lucia and Kisha are friendly and considerate housekeepers also. Mani is proficient also! Keyur is another great employee who's also great to talk to. You'll notice he's a Cubs fan, something he gets extra points for. read more

If you need a great hotel to stay at, this is the place! The rooms are very spacious, with a stove and refrigerator. There is plenty of storage, and wood floors which is great for people with allergies, no dirty carpet to worry about! There are plenty of stores and restaurants within walking distance which is very convenient. My husband and I have been here since March, due to his job, and I cannot say enough about the staff! Deon the manager, Jeff, Danni, Keyur, Manny, and the housekeeping staff are awesome. They go above and beyond to answer any questions or help you with any issues you may have, they make you feel like family. If you are ever in the Carol Stream area and need a great place to stay, I highly recommend Woodspring Suites!!!!! read more

Poor customer service. Never again. Kitchen drawers are missing. I was stuck with same towels my whole stay. I washed the used towels in the laundry room. Hallways smell like weed and smoke and they don't allow cats. Front desk called me and knocked on my door on the day of my check out to make sure I left the room but I was still packing and it was only 10am. Check out is 11am. read more

I definitely recommend this place. It's newly built very clean. Staff is so friendly: DEON is the manager here, MINEY JEFF will treat you like family. Even the neighbors that stay in the hotel are so friendly to me and my two boys. 2020 has been tough for everyone. I'm so glad I picked this hotel over the others to stay at for a few weeks. Some other amazing things about this hotel are my kitchen within the room/ internet /price/ coffee in the lobby and smiling friendly staff and faces. read more

The staff is consistently pleasant and attentive to the needs of the guests. I especially appreciate Danny for making a concerted effort to always resolve a question and be pleasant. I appreciate Deon for his professionalism and for making himself available to resolve administrative concerns right away. Lastly, anytime Manny is called upon to check something out he comes right away. read more

I have been staying and this Hotel since December 2018 with my wife. Keyur goes above his means of making my stay incredible. The rest of the staff is awesome to me and my wife also. Just wanted to say keep up the good work. Thanks Again for the Awesome work you all do. read more

Great place, best customer service, whole staff is welcoming. Specially Jeff and keyur treated me like family. Very quiet and fairly new place. Best place I ever stayed in, I highly recommended. read more

Great place for long term guests. My job requires lots of travel and I have experience with extended stay hotels and WoodSpring Suites located in Carol Stream left a lasting impression; from the employees to the hotel, to the cost. Soon as I arrived I was welcomed by Keyur who is one of the GSR (front desk) employees. He provided me a breakdown of reasonable prices and shared information on all the convenient restaurants and foodstores that are walking distance. Keyur was very patient with my ongoing questions as he multi tasked with other guest needs. The shopping mall and movie theater is 5mins away driving. This location still looks like new; rooms are clean and fresh with friendly housekeepers, Arieli, Lucia and Kisha are very professional and personable. Dannielle is one of the best GSRs I've encountered during my stay; her excellent customer service skills set the tone at this location. As a long term committed guest, Deon (GSR) worked patiently in providing me the best service and cost for my stay and resolved any discrepancies on my bill diligently with other team players to make sure it was resolved in a timely fashion. Dannielle's hospitality style and attention to detail makes up for any imperfections in this location. The staff takes rules that are broken and reported seriously and act on it immediately, especially when it comes to the safety of the hotel guests. I want to also thank the other team staff Jeff, Trish and Judy for making my stay feel like home. They always made sure I had anything I needed at any time of the day. It's not a perfect hotel, but I always witnessed the staff work hard and strive for perfection everyday during my stay. read more

Guests are not picking up after their dog when the go outside poop. Toliet backup I call to tell them. They said they will fix it. Went to work and came back in 9 hrs and toilet has not been fix. Dead volt doesn't work. Been here 30 days and still nobody came to fix. Bathroom faucet lose. Shelves are crooked. Room was not clean had to request twice to have clean sheets and towels. Then the maid had the nerves to leave a note and ask for a tip. Key card did not work even after they gave me a new. Then they told me they were increasing the prices of the rooms. How on earth can you increase price on the rooms with all these problems. This is a new hotel with these problems. I've seen illegal drugs being transacted. There was a women soliciting sex for money. This is not a place to come too especially if you have children. It looks nice but poorly built. Horrible service. They just take your money and don't fix anything. Don't stay at Woodspring Suites in Carol Stream, IL. read more