We've stayed at this hotel several times in the past without any issues, which made this most…read morerecent 17-day stay especially disappointing. During our visit, we experienced repeated service failures that were never fully resolved. On two separate occasions, full room service was not completed. Both times, I went to the front desk in the morning, clearly explained what was needed, and was assured it would be handled--but it wasn't. There seems to be a consistent lack of follow-through, particularly with the morning front desk staff. The attendant also appeared disengaged and was frequently on her phone, which gave the impression that guest concerns were not a priority. We also had ongoing issues with a clogged shower. The first time maintenance came, they left behind dirty shoe prints and sludge in the shower, which was unacceptable. The second time, we specifically requested that maintenance come first, followed by housekeeping to properly clean the area, and the front desk confirmed this plan. However, when we returned, the shower was still not clean. It appeared someone attempted to rinse away the footprints using shower gel, but the marks remained--and we were left without any shower gel afterward. In addition, our towels were not properly refreshed. We left multiple used towels expecting replacements, but only two were provided. To their credit, the first time this occurred, a manager personally came up and thoroughly cleaned the room, which we truly appreciated--especially as I had just undergone a procedure and needed a clean environment. Unfortunately, the second time there was no follow-up or resolution. Additionally, when we were able to leave a day early, I informed the front desk in advance, but the change was never updated in the system. This added to the overall frustration and highlighted a lack of coordination. As a final concern, during our checkout sweep, we discovered a bag of cheesy jalapeño curls behind the couch--clearly left by a previous guest--which raises serious questions about the thoroughness of housekeeping. This is particularly disappointing because we genuinely like the hotel's location and modern feel. However, there appears to be a significant disconnect between housekeeping and front desk staff, as well as issues with communication and accountability. We made very few requests during our extended stay and kept the room clean ourselves, so these were not unreasonable expectations. While we appreciate the manager offering a complimentary night for a future stay, this experience makes us question whether we would choose to stay here again. We do hope a future visit reflects the level of service we've received in the past.

Just checked out and was pleasantly surprised of all the upgrades made to the facility. I was…read morehesitant to stay here again based on my last trip to the area but I'm sure glad we did. No hesitation to stay again.

Stayed here last Fridays for the 11st leg of my trip. I went to highschool at Glenbard North and…read moreCoach Cherry was my highschool sweetheart. It IS quite the homecumming....I am on special assignment opposite Kirk Ferentz; my college Alma mater...1st assignment is #Always your own HS. It was nice to finally come back to the place I learned to be the most hated in the room + Be the most hated in the room(INvite only)= Fuck some shit up:). Coach Hahn and Coach Cherry INcollaboration with Coach Ferentz can blow me coz they suck! I'm Da Champion! Running path is nearby for all you non-lazy fucks INaddition to smashing some fuckin' steak nachos @dey Village....ranch & honey mustard so good ya can drink it. La Campana is also nearby which was Mai favorite place on my Birthday:)....GBN IS Da pipeline to ALL Hawkeye sports cuz of me and if you disrespect Moms/Grams ya out! Go mess some shit up...#4Eva #Livethedream #Breaktherock #until #lovelove

Great banquet rooms and friendly staff. We have monthly meetings here and the facility is always…read moreneat, clean and organized. When you need a place for a special event or just a room for the night this is the best place in the area to go.

My husband is so loyal to Marriott that he is a Titanium Elite member. We have been happy with most…read moreother properties but this one was a rip off. Way too much money for a dark, dirty, extremely tired property and paying parking for a suburban location seems ridiculous. The front desk guy was super friendly and nice but that doesn't make up for feeling overcharged and unhappy with a subpar property.

We stayed the week of 8/11. The host at the front desk were friendly and very accommodating. The…read moredecor in the bar and lounge area is very dark and dated. Our room was dark and dated as well and was musty and damp. The towels didn't dry out. The carpeting was dirty as to make white socks black in a short period of time. There are not any USB charging ports in the room. Low, dated toilet and what appear to be dated tub and fixtures. There is a coin operated laundry with no access to obtain change for the machines. I was sent over to the hotel next door to obtain change. To top things off, there is a daily charge for parking, in their own parking lot! We were very disappointed with our stay as we don't feel this hotel lives up to Marriotts standards.

Amazing location and very very nice staff…read more We've stayed in a number of Marriott properties over the last few years and in the last 12 months I was starting to think that we had to lower our standards for the brand because our stays were increasingly bad. But this place turned that around, this is the Marriott hotel we were looking for and waiting for. The rooms were a good size and everything in the kitchen worked well for us. The place wasn't too noisy and we rarely heard other guests. Everyone at the front desk we interacted with was very polite, with a guy named Eric being incredibly helpful several times throughout the booking process. This place definitely re ignited our belief in Marriott and bonvoy overall and we look forward to staying here again.

Perfect apartment sized hotel room for my husband and I and our two dogs. Had full size fridge,…read morefreezer stocked w ice, kitchen cabinets w dishes/dish soap & a dishwasher. Comfy couch w bed, plus bedroom w soft mattress. TV in both rooms and they swivel which was a nice as we could watch TV as we ate. TV had variety of choices; we chose Pluto and was able to watch our fave old classic TV show. It was freezing temps when we traveled so the room heated up well and the hotel was quiet for a Thanksgiving holiday, even w other dogs in the bldg. Room was clean, there was even a large bag left w extra blanket, sheets and pillow. We had relatives in Chicago so it was only a 30 min drive to downtown-but that just depends on the time of day you leave to avoid traffic on the expressway. The price we payed for 3 days was not bad, compared to other hotels that did not offer a kitchen. We took no photos but the others who did are the exact same as what our room looked like. Plus it was very clean for allowing pets-other places we've stayed w pets were dirty and smelly by comparison, but not here; it was a pleasant surprise because you really dont know what you're getting w pet hotels. The reviews here are right on and legit; I always go by reviews and sometimes they are off, but the good reviews are truthful. One review said they had to pay for parking; not so. Was never mentioned nor was charged for it. I'm disabled, and there was a handicapped space right outside the back entrace four doors from our room. I have nothing bad to say, other than just a couple small cons below which are tiny in comparison to all the pro's. We'd definitely stay here again and would recommend; our stay was very enjoyable!! There was only two cons: 1. The lighting in the vanity area could be better. 2. In the bedroom, there's a locked door where presumably the furnace is; it was very loud when it would turn on and it would run for a long time.

Hotel was in a great area, near a few stores and restaurants and safe area…read more I was here on a business trip and upon check-in, staff were super friendly and met my accommodations such as highest floor. They even called a few hours later to make sure everything was I expected and if I needed anything; definitely went above and beyond. Plenty of parking, I always found a parking spot right in the front. Although, I did always arrive back to the hotel early (630pm ish). Internet/Wi-Fi was great, this was big for me because I was constantly working so needed reliable internet. They have a Starbucks on site, but I didn't have a chance to stop by because there were always a line and I was always in a rush in the morning to get to the office.

Some of the staff was very friendly and some had a real attitude. Wouldn't recommend.read more

Ok, so this Hampton Inn is pretty standard but the 5 stars is for customer service…read more.. My corporate travel group booked me here and apparently they booked me in a smoking room as that was all they had left. The morning before I was supposed to check in, the manager at the hotel sent me an email warning me in advance. She let me know they were booked for the night and they didn't have anything else available but if they had any cancellations, they'd move my reservation to a non smoking room. I emailed her back asking if there were any other Hilton properties in the area and she said there was a HGI or something but they were also booked. She then told me there was a Holiday Inn in the area that had non smoking rooms available and she even called for the rates! I decided to just stay in the Hampton Inn anyway. Smoking rooms are gross. I felt like I was trying to fall asleep in a bar. That's not the managements fault, it's my corporate travel group. So they booked me in a non smoking room for the 2nd night and that was much better. The whole time, the staff was very apologetic even though it wasn't their fault and they tried to be as accommodating as possible

This is our second time staying here and it's always a great experience. We were greeted by Loren…read moreat the front desk, she was very sweet and took care of us. The room with the king bed is very roomy, clean and comfortable. In the morning we had a delicious breakfast. I highly recommend this location and it's close to downtown and many shops and restaurants.

Ambience and attention to detail are both on point. I've been all over the world and when a…read morereasonably priced hotel gets it right-I am honored to stay there. This place was elegant and unique- stylish with a boutique flare. Definitely going to be my new go to place (other than the Kimpton Gray downtown). Well done Drake. I'll be back!

It was... disappointing and NOTHING like the real Drake…read more Honestly, upon arriving and seeing the place up close, I decided to leave and not stay after all. I can see where they are trying to go, but it's not there. The place is in disrepair if you pay attention at all (cracks, holes, chipped paint), a crappy elevator, there's even random crap thrown in a corner still in view of guest. If you want to be taken seriously, then handle all the stuff no one sees that isn't sexy, rather than just putting lipstick on a pig. There's no consistent theme. It's like 5 different people walked through a 2nd hand store in a rush, with no other options, so each picked what they found in their scavenger hunt and then threw it all together. It's a big space. The staff was great and welcoming. Seriously, they were solid. The place is a 2 star, but staff is worth another star. It just felt like coming to visit my aunt who doesn't get a lot of visitors so she threw everything in a closet knowing guest are coming over. We all have to ignore the smell and everything else. The stuff on the walls makes sense to her as they are her memories, but there's no theme other than her history, so none of it makes sense to anyone else. It's just awkward. The reason this place isn't booming is 100% on the owner. They are trying to look bougie, while ignoring real issues, and clearly in way over their head attempting to do way too much with too little. They need to take a loan or get an investor and make this place amazing. It could be, but it's not. Then again, not sure if the place they dream of could survive in that area as the prices would need to double and the area may not be willing to pay. Potential investors may have said the same. I see the vision, but also see the reality, which just frustrated me as there was conflict around every corner. Also, the bar closes early at like 8 or 9pm. Additionally the upgraded rooms with "garden view" are anything but. The actual room is good. The detached building however looks like it was a nursing home that's never been changed or upgraded; at least on the outside and entrance. When you walk in the front door of said nursing home, it SMELLS like a nursing home. It was strong and not in a good way. When you are in your room and look outside at the "garden view", it's a crappy 1/2 wall that appears to have been designed and built as a favor by a drunk uncle who was in a rush. It's very small and insignificant. It's an eye sore, but the "garden" is actually just the back yard looking directly into a crappy middle class neighborhood of back yards. All in all, my "get away" upgraded experience felt more like a motel 6 with a $1,000,000 dream on a $500 budget.

I am updating my review since my last stay, which was five years ago. I had a better stay this…read moretime. My husband and I stayed for three nights during the week. I chose the hotel primarily for the location, as it is in the center of Naperville on the river. Aside from location, the hotel has easy and convenient parking in the attached garage, free coffee in the mornings, and some reservations even include breakfast in the restaurant. The staff were very friendly, rooms were clean, and there were several items you could purchase in the lobby (snacks, soft drinks, etc...). I was a bit disappointed when we did request housekeeping and they were no longer available (as we requested late in the day), that they did not do the towel refresher and trash removal that we discussed by phone. I do think the biggest downfall of this hotel is the lack of outdoor space. With such a lovely location, there should really be balconies on each room, or perhaps a small terrace off the lobby. When inside the hotel, I still feel somewhat separated from the community. All in all, we enjoyed our stay and I would definitely stay next time I'm in town.

Hotel Indigo may be pricey compared to other hotels and the reason for this is location, location…read more It is close to the river, and the Riverwalk should be treaded by every hotel guest. It is close to all the dining establishments which provide a vibrant nightlife. Accommodations are very comfortable. Parking is free.

Don't hesitate just book your wedding here!!!!! Tiffany makes the planning process a breeze. All…read morestaff are so attentive and kind. Julie made sure our cups were never empty. 10/10 wedding

Extremely poor customer service. Based on this experience, I would be very hesitant to trust Hotel…read moreBaker with any important event or family celebration. Very disappointing experience with Hotel Baker. We canceled our Easter Brunch reservation in advance, and I called again on Friday to confirm that we would not be charged. Drew told me he did not see my name anywhere and specifically said I would not be charged. Despite that, Hotel Baker still processed a $360 charge to my credit card. I have now contacted the hotel multiple times, and Drew acknowledged that he remembers telling me that. However, I am now being told that no one can process the refund until the manager, Trina Ledger, returns on Thursday. In other words, they know the charge was wrong, but are still not correcting it immediately.