Reception staff here are unprofessional and rude. Literally, every single appointment, I observed the receptionist either argue or talk with a condescending tone with patients when they asked normal questions. When it's your turn at the receptionist desk, they ignore you for an awkward period of time- it's strange, honestly. One receptionist was so rude to my partner over the phone, that my partner decided to stop our children's care, and pay again for the services somewhere else. The business owner there needs to train his/her office team. They also REGULARLY cancel meetings same day, but if you change an appointment, they scold you. Read the other 1 and 2-star reviews and you'll see that being rude is a constant there at Woodside Dental. I've never experienced a dentist like this. I strongly encourage you take your insurance and hard earned money somewhere else. read more

I have never been here that I haven't had to wait. Dentist not bad. Front staff has gotten better about clarifying what procedures you were having. Used to be one big mix up read more

I booked an appointment for my 3 children. I confirmed my appointment a day prior. I showed up on time for my appointment the day of the appointment and they said since I didn't confirm that morning all 3 of my appointments got cancelled. We all know how hard it is to pull 3 kids from different age groups from school to to make it on time just to find out all 3 appointments got cancelled. I finally got them to at least take X-rays for one of my kids to bring him in for a clean up again tomorrow which means I have to pull him out from school early again tomorrow. This is not the end of it. My kid gets really nervous about dentist visit so yes he was crying because he was afraid, one of the girl that works there walks in to tell my 6 year old to be quiet because he was scaring all the patients in there. All the patients were adults Im sure they're parents and they understand! She went in there twice telling him to be quiet! I found this extremely unprofessional and inhumane! It shows they have zero experiences with kids! I spoke to Yoko the supervisor about it but she didn't seem to care about my concern with their start and their unprofessionalism! read more

I'm pretty sure Ive reviewed this dental practice before and am almost certain my review has been taken down since then... The dental/ortho staff are friendly and do good work, but my issue has always been with the reception/scheduling staff. A few times I've had ortho appointments scheduled, showed up, and the reception ladies tell me I don't have an appointment (when I did!) or will tell me the date of my dental appointment (not pertinent to ortho!). Other times, some of reception ladies will give you attitude one day and be all nice the other day (not acceptable at all). More recently, I had a dental appointment scheduled at 5pm. I got a call asking to reschedule to 3pm, which I did and even used sick hours from work for this. THEN the day of the appointment, I'm waiting forever in the waiting room. A lady at reception tells me that the doctors running behind. Then 10 min later (waiting over 30min at this point) the same lady tells me I can sit in the back and wait for the doctor but they're unsure of how long I'll be waiting). At this point i made the decision to reschedule this dental appointment for the same day I'll be coming in for ortho (5pm) & the lady asks me I can come in earlier at 4:30 instead of 5pm... Yes, I definitely wasted sick hours from work to not even get seen this day! Word to the wise: do not be overly accommodating to the people scheduling appointments when they aren't even sure on how to accommodate patients EFFECTIVELY. read more

Yo soy paciente de este lugar pero hoy recibí un trato pésimo de una chica asistente muy grosera , tuve que ponerla en su lugar y también comentarle al doctor que le faltaba muchísimo customer service, pésimo trato de parte de ella. read more

This dental office is the one that made my false teeth during pandemic and I am very satisfied. That's why I referred and brought my wife, my sister, my brother in law, friends and other relatives to this clinic. Nice doctors and assistants. It would be best if the receptionists will know how to smile and more accomodating to attract more patients. Sorry, I give 4 stars only because of that. I'll change it to 5 once they learn how to smile. Hope you will accept this comment as positive. read more

This office is great. The offer so many different services. They offer top care for their patients.

I want to say thank you to Martha she's an amazing person she really makes her bosses look good, her effect is affable and pleasant, thank you Woodside dental team you guys are great, the experience here is always good, professional. What I like the most is that they pay attention to detail my teeth are looking great. Thank you read more

Woodside Dental is AMAZING ! Dr. Santos always takes care of me along with his amazing staff. I was extremely nervous about getting a root canal but I had zero pain during and after the process. I know I can always trust them to get my dental work done right . read more

My daughter and I are patients here.  I love this office.  Particularly the laides who man the front desk.  Carrie is so amazing!  I've had to call about emergency toothaches, once after hours for my daughter, and she has always been patient, kind, and super helpful.  They don't pressure you to get any work done in your treatment plan, only suggest.  Which makes me feel comfortable, and more willing to trust them, and that is critical. Today I brought my 5yr old in, on an emergency.  Carrie scheduled him quickly, we only had a 10 min wait.  We were in and out in less than an hour.  And my son got to pick a prize from the toy chest so despite his tooth pain, he was a customer Keep up the excellent work ladies!  Thanks so much! read more

All the staff is amazing! I have gotten xrays, teeth cleanings, root canals and fillings done here. Definitely recommend this dentist! Appointments are easy to make and/or accommodating! Thank you! read more

I called in for a reschedule I didn't no you get charged for that, I'm a essential worker I don't need this. So I'm gonna wait for my bill and then take it to court. I live in a rv leaks when it rains and the power went out didn't expect for rain today. I don't care if it's a dollar I didn't get the information about a late fee, I was in so much pain that day it's why I was there. It's California I can take someone to court for looking at me funny and get paid for depression or something like that. read more

This dentist is trash don't come here. They love to pretend like they fix your bite and grind down your teeth almost to the nerve

Dr Santos Jr's practice and his care are up there with my former Dentist, the late great Dr Ernest Casares. That's really saying something, you just don't know. RIP Dr Casares. Anyways, everyone that works at Woodside has been kind, thoughtful, attentive and professional. I never EVER thought I'd find another dentist that I could look forward to seeing. Woodside delivered. EVERY Dr and Assistant that I've interacted with are all A+, without exception. Thank You Dr Santos and everyone at Woodside Dental. read more

I am great full for Woodside Dental and employees. They always make me feel welcome and clean work place. Martha whom did my deep cleaning was amazing! Doctor Arturo is Highly recommended. This is not my first visit but I haven't ever change ever since I came to Woodside. They give you many options and great deals. read more

I had an emergency trip and showed up at their business with no appt. And still checked me in and helped me out. I was able to keep my trip schedule as planned. Great service. read more

The service is excellent. I was three times and I recommended. If you need a dentist check, call right now. read more

Well, apparently their staff is too prideful to be respectful to paying costumers. Not only they blame me for their price increase on the same treatment, they also blame me for not paying them before the treatment is done so we can lock down the price!! How do you do business like that?? Their staff must own the place since they were happy when I told them I would take my $6000 dollar business elsewhere. Yes, that's how much money they lost because of the terrible costumer service at the front. read more

Great service and staff! This was hands down the nicest, cleanest, friendliest, and most efficient dentist I have ever been to. The office is super nice and clean. You don't even feel like you're at the dentist. The staff will go above and beyond to make sure that my family is comfortable. They are so kind and concerned about our comfort that we don't feel the stress about seeing a dentist. Keep up the good work! read more

Needed to see a dentist quickly before I left back to school and Woodside Dental was able to squeeze me in! I wanted a whitening, but they said I needed a full check up since I hadn't seen them in a while. I'm so glad they did! They found out that I needed a filling and took care of it right away. After that, they informed me of my options of what type of whitening pathway would be beneficial for me!! They're really considerate and nice. Love their staff :) read more

We have been coming here for a year or so. They always go above and beyond to make us feel comfortable and welcome. They work hard to ensure that everything is done right. And they even worked with me to get everything done before we had to move out of state last minute! My only regret is not looking this place up sooner and coming to this dentist from the start. read more

I live in the neighborhood so I started with this dentist when I moved to the area they recommended that I replace two of my crowns that I had had done previously I was not in any pain and had no issues with these crowns but I took their professional opinion or do I regret it they remove the two crowns replace them in over the next year they both broke one of them broke twice the new crown burned after the second time of one of them breaking they made me pay half price but still feel I should've paid anything when I went back for a routine cleaning I waited in the lobby for 45 minutes past my appointment time at which time I asked the receptionist what was going on he said that somebody called in sick he didn't care to notify me at work what's going on and I had another appointment that I needed to get to allotted an hour and a half Time at this time I decided to get a new dentist upon my first inspection at my new dentist office they notified me that the crown at the Woodside dental had just put on would need to be redone because it was not covering the tooth or was it what they call a cliff sent her my new dentist send me the x-ray of which I could easily tell the tooth was not put on properly was not covering the crown was not covering so I sent an email to Woodside with the picture of the x-ray of the tooth he just put on and they refunded that $500 They either don't care or don't know what they're doing either way so one star company I would steer clear to read this a lot of church time unnecessarily a lot of pain and a lot of scheduling unnecessarily because of them wish I would've never had them as my dentist read more

Receptionist at front desk are very rude. On multiple occasions they would be talking to one another or not doing anything and not acknowledge me when I came in the door for Several minutes, even while standing right at their desk. Today was the same! And it was made very obvious that it was just me after a tall Hispanic male walked in and both receptionist acknowledged him immediately and both spoke to him. He was Checked in immediately. Maybe it's a racist thing or a sexist thing. Either way it had me feeling very disturbed I had to leave. There was another male in the lobby when I came in and he even gave me the eye (like what was that all about before I even said anything) I know everyone was not raised right, but it's the basics when employed to treat everyone with respect and equality regardless of gender or race. read more

I was having pain in one of my tooth and I called the office on a Wednesday and they were able to book me to see the dentist the next day. After 2 weeks of seeing Dr. Santos, I just had a root canal and it didn't hurt at all. The punch of the injection was the only pain I felt. Dr. Santos has the most amazing hands. I will recommend him with my eyes closed. I have more appointments to go and can't wait to have my treatments done soon! I've always being scare of dentist but Dr. Santos is the best!!! Thank you Dr! read more

I must say, I've never been fond of going to the dentist, I mean, who is? Woodside Dental has completely changed that for me. Great, friendly and nolageble staff, fast and pain free (a first ever) sessions. I'm glad I discovered this place and plan to be a long time patient. (Hopefully with less cavities:) read more

Doctor santos has the best hands he is a very gentle doctor with a great chair side manner

I'm extremely happy to have found Woodside Dental! This place was impeccably clean, high tech, and had a super friendly staff. I have so much work to be done and was really embarrassed about the shape of my teeth. They did not judge me, but encouraged me that we were going too take care of everything one step at a time. They we're quick and efficient but did not skip anything. I was surprised at the precise detail they put into my dental plan. I'm relieved to be in such good hands. If you are searching for a dentist, this will be your last stop! Jennifer read more

Great genuine service! I was explained everything with patience and kindness, that is something you don't come across often. From the first appointment the ladies in the front desk were so nice, I had to get a couple things done and EVERY single person I came across was just as nice and welcoming! Definitely recommended! I know some of us get a little nervous when we go to the dentist but I honestly had to concentrate not to laugh! Lol read more

I've been coming here for a while and I must say Dr. Santos rocks. Both of them. It's a dual operation now with Sr. and Jr. Both have DDS after their names, but so far Sr. does most of the complex work (including both my root canals) and Jr. does cleaning and fillings. The office is always neat and clean and the waiting area is well-stocked with chairs, magazines, coffee, and even snacks! I'm always too self-conscious to partake of the refreshments, though I might if I ever have to accompany my husband here. So far I have had all of my old silver fillings replaced with the white material, and I have had two root canals and two crowns. Dr. Santos Sr. is very kind, understanding, and patient with big chickens like me. Jr. is pretty patient and has a good sense of humor, as does Sr. Their assistants will hold your hand if you're scared of the lidocaine shots and even wipe the tears from your eyes. The fact that I always end up crying like a sissy isn't a reflection on their expertise, I just have crummy teeth. Also if you're too cold they will give you a blanket which is very sweet. All together I have had about 16 fillings replaced with the white material rather than the mercury, 3 crowns, and two root canals. They take most insurance that is above the basic level, so they are in-network for my current insurance (Guardian Preferred) and many others. Always check with your insurance company before choosing a dentist! read more

I have gone to Woodside for years! Great service very friendly staff would not go anywhere else! Highly recons this dentist very knowledgeable and helpful they really care about you read more

Had an amazing visit!!! Jessie the receptionist was very kind and helpful. My whole experience was amazing and am thankful I chose this location! The dentist named Sarah was nice and made me feeel comfortable throughout my whole visit. Definitely can't wait to come back on my next visit read more

Dr. Santos and the staff at Woodside Dental are some of the most caring, professionals I have ever met. I have been a patient of the office for about 14 years and I would never let anyone else touch my teeth. I am a business owner myself and I feel I am treated with the up most care. I just recently had braces and Dr. Santos and Sigrid did the best job. I am so over the moon happy with my smile and my bite. They truly care about the patients needs and are so good about explaining everything they do and why they do it. read more

Woodside Dental - My new smile! Thank You Dr. Santos & Sigrid!! - General Dentistry Near Me - Chula Vista, California

More people should be reviewing this dental office. My whole family goes here including my boyfriend who is always skeptical about dentists and their costs. But this family of dentist are really great and helpful including the reception and the assistants! I would recommend this to anyone. Dr. Santos Sr and Jr have both worked on me and they are equally good! read more

Woodside Dental - Doctor Senior really takes good care of me! - General Dentistry Near Me - Chula Vista, California

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Fantastic dentist! I have been going to Woodside dental for a few years now along with my whole family. We have all been in the hands of both Dr. Santos Sr. and Jr. and are extremely pleased with both of their work. Also, the assistants and front office staff are very friendly and willing to help with anything. For the office: it is very modern inside and has new/clean equipment read more

So this office is I believe the best place ever to get your dental work ! The staff is the best and the doctors are great , very caring , and great personality everyone of there staff members ! Very clean office as well read more

Awesome dentist!! Dr. Santos is a really good dentist. I just have two teeth extractions and didn't feel a thing and he was quick. He takes care of everything and doesn't try to referrer you to another dentist. Everyone is super nice too! read more

This dentistry is honestly the best one I have ever been to!! The receptionists were so nice & really helped me out there with paperwork as a new patient. I came in for a cleaning & SARA was awesome !!! she was so nice, talked me through everything. Even let me see what she took out from my teeth LOL. She was so nice & answered all my questions and made me feel soo comfortable. Dr. Santos was also nice & funny. So glad I decided to go with this dentist. Also the wait time was not even long. My appointment was at 12 and was seen within 5-10 minutes. Also my cleaning was very fast but thorough. Thank You guys so much !! Definitely my new favorite dentist. read more

I literally just went in this morning for a teeth cleaning. My dental hygienist was Sarah and she was literally so kind. I haven't been to a dental office in a couple years so I was already nervous . But the front staff and Sarah were so kind they made the nervousness go away . Also, everyone is so professional and this dental office read more

I just got a crown and root canal done!! Dr. Santos Is AMAZING- no pain, gentle, patient! I highly recommend him!! They even gave me a blanket in case I was cold... read more

Dr SANTOS did a great job bleaching my teeth I will definitely be back