Ordering a new front door and I had the pleasure of dealing with Anthony Benevento at the Pt. Pleasant facility. He was knowledgeable and provided a quote for the ThermaTru door within minutes. He provided a good customer service experience. I will complete my overall Woodhaven review once the door arrives and is installed. This was a stark difference from my experience with their competition in Pt. Pleasant. After waiting over 1 week for door quote (after 3 follow-up calls). Needless to say the quote was not what I was looking for. In addition, customer service at their front desk was terrible, I felt like I was bothering them! read more

absolutely the worst experienice. cabinets were built 3 years ago and have so much wear and tear they look 20 years old. needed a replacement door. went in 2 times and no one would help me. the salesman on duty wasn't the salesman that worked with my builder so my guess is if he helped me he wouldn't get the commission so he didn't want to waste his time. he wouldn't look up my account. don't tell me until pressed how to find the brand cabinet. wouldn't take measurements of the cabinet. worst customer service ever. still wouldn't order the cabinet and made me wait for the original salesman to call me next week. yes i got upset and unfortunately it ended with him calling me a bitch as I was leaving. not sure how this man is allow led to call customers that at the place of work. read more

Since I was back in the area and needed some lumber for a project, I wanted to patronize a business owned by a family that we once knew. I found the wood needed - good product. What I also found was the unwanted chatter of a Trump hat wearing employee. Out of nowhere he starts cramming his political beliefs and prayers for Trump at me. A face mask works better when not hanging around a neck... I was looking to purchase wood, and I did not sign up to hear political ramblings, no less those in support of a horrible, hateful president. Threw me off guard. I don't think it's good business to have employees talk politics or wear political gear, regardless of party affiliation. read more

I spent almost $5000 on materials for new porch posts and railings from Woodhaven in Point Pleasant. Woodhaven sent out a Rep from Phoenix manufacturing who sells intex AZek posts and railings. I felt I was mislead about what I was purchasing as far as the 8' porch posts! I thought I was getting a solid piece and when the installer went to install the posts were some kind of wrap! The posts were defective in spots, not the same color as the railings and extremely rough on the corners! The posts also dent very easily, not a good combination for coming and going up and down the stairs. The installer contacted the Rep ASAP to complain but got the old it was manufacturing issues and there is nothing he could do!! So disappointed in the outcome and do not recommend purchasing any porch posts from Phoenix sold at Woodhaven!! read more

Awful service, rude, acted like we had no clue what we were talking about. Was reconnected a contractor to install a door...4 months later we still don't have the right door and Woodhaven gave us the run around. Contractor too. Do yourself a favor and save your time & energy, just head down the street to Jaeger Lumber for better service. read more

I placed 5 orders at the Lakewood location over a short period of time (2 months) for a remodel of a home including door, flooring, trim and decking materials. EVERY order was wrong!!! Even when it was a reorder of a product that was already sent. I reached out to the salesperson Bob P and his boss Dave multiple times before having the issues resolved. It took 3 phones calls to get a refund issued. I have no idea how this place stays in business if they cant get 1 of 5 orders correct. I was very understanding when the doors were incorrect even when they dropped the flooring off of the delivery truck while in route after all, things happen, however, when you cant get a call back to rectify their mistakes it becomes frustrating. I gave a 1 star rating because the salesperson in the flooring department Willie is amazing, knowledgeable and went above and beyond to assist me. will share my experiences with anyone who is considering using Woodhaven. Update the refund issued was for the incorrect amount still waiting for a return call 5 days later Mary P read more

Don't bother. I will tell any contractor working for me to go elsewhere. Rude service. They seem to feel entitled. I went in to buy a casement window for a rental was left standing there like an idiot while this nasty old man filled out a sheet of paper. Asked for an anderson book. After couple minutes got it couldn't even show me the section although I asked(just nasty). When he was done he started fielding calls (right in front of me)instead of helping me even though I was standing there. Mind you they have a whole team dedicated to field calls. Which you can see. read more

Very disappointed in their service on a flooring job and new kitchen arranged through their Lakewood store. Our contractor had recommended them. Both were problems! The new wood flooring had issues within the first year. I called an independent inspector from the National Wood Flooring Institute who found many problems with the preparation, the installation, and the finish. They offered to refinish my floors at a discounted price! The cabinets they used were fron Medallion. We had some fading issues and one custom made "special order" door panel developed a crack in it. The Medallion rep refused to come out and look at it. He insisted we send him pictures instead, which we did. He told us "in the shore area, because of the moisture, cabinets are lucky to last 5 years!" Woodhaven offered us a "discounted price" to replace the panels(for almost $3,000). Finally after getting the Woodhaven runaround we called in someone else to do the job. The result was that one area of one panel had been glued together and the glue failed. No one from Medallion or Woodhaven would even take the time to inspect the problem! I would never use Woodhaven again or recommend them to anyone else they take no pride in their work or reputation. read more

Stay FAR FAR FAR FAR AWAY, from this place...I ordered s special order stair sace to be built and installed. They told me it would take 2 weeks, Today was 6 weeks and i was promised that they would be their at 7:30 this morning,,,Never showed up and would not return my phone calls... Spoke to the owner Allan his attitude is worse than the workers, now i know were they get it from...horrible place..do not give them your money..... read more

DONT buy at Woodhaven. Better off in big box stores like Home Depot or Lowe's where there is better customer service, product knowledge and return policy. We thought we would patronize a local business at Woodhaven where we spent thousands on the wrong decking material after receiving bad information from a Woodhaven salesperson. When this was brought to Woodhaven's attention, the general manager just shrugged his shoulders. That's Woodhaven's great customer service for you! read more

Poor customer service. I needed galvanized bolts for a dock project. Went to back where two guys sitting behind large counter. They did not get up only pointed me with a finger to an isle. I found what I needed on my own but only 3 of 6 bolts. So I went back and asked if they had more. No one got up only said there are boxes by the front windows. So I went to look at a mess of boxes in no order and said to myself. This place %##&. I walked out. There was no one in the store so either of these guys could have helped but they did not give a darn. Found want I needed right away the next day at Tuckerton Lumber in Surf City and went back to my project. I now see from other reviews this seems to be the general attitude there. I will never go back. read more

Stay away, unresponsive, inattentive, sloppy. I wish they told me in advance that they just weren't interested, instead my project was delayed by nearly a month awaiting responses until I gave up and found a better cabinet supplier. The rep I dealt with was Denise, calling her a joke would be generous. I never even bothered to tell her I was moving on, because I knew she wasn't going to follow up with me anyway. read more

When it was time to finally replace the outdated windows in my home, it wouldn't have occurred to me to go anywhere other than Woodhaven Lumber. Their reputation for quality products and service is well known in the area, and I had several friends who told me I needed to go in and talk to Dave Barrett. From selecting the style that would best fit in with my decor to feeling sure the measurements would all be accurate; I knew I was in good hands with Dave and his team at Woodhaven. They were professional, knowledgeable, courteous and personable, and I love my new French windows! Thank you to everyone at Woodhaven for giving my house the facelift it needed, I couldn't be happier with the results! read more

Arrogant, obnoxious and uninformed sales. They claim to be a Lumber yard and millwork, which would lead you to believe that they have a variety of materials to choose from. First, I had to wait for the staff to finish their conversation, not business related, before asking me if I could be helped. I had asked if they stock Red Wood, I know it is a high end product, and there have been breakthroughs and many substitutions regarding Red Wood. The employee responded by telling me that noone stocks Red wood it is endangered species. While it may be endangered it has been sustainably harvested for years now. I was with my wife at the time and I believe his intent was to belittle me to better serve his ego. Then I asked if they stocked any hardwoods, you know maple, walnut, oak or cherry. His answer was no, there is no demand for those wood we just stock building material. I guess third time was a charm, I asked if they stocked cedar and was told they do. I asked for prices and instead of just giving me a price list I had to ask, how much is1x4, how much is 1x6, how much is 1x8, etc. lastly I asked if he knew of a yard that stocked hard wood, his answer was no. While I may not have looked liked your typical carpenter, I was a customer and feel I should have been treated as such. I would not purchase a nail from them after that experience. They are like utters on a bull, useless. They should spend less money of advertising and spend some on training, especially in regards to common courtesy and manners! This was there Manahawkin Store for further clarification read more