I Have been in the Mansions for almost three years. This is the longest I have ever lived in an…read moreapartment complex. I prefer home ownership but was not sure if I was going to stay in Connecticut. I never would have stayed so long in a apartment complex except this does not have the feel of a apartment complex. The private entrance and garage is fantastic. Quietest apartment complex I have ever been in. Love having the washer and dryer in the apartment. Cost a couple hundred more than the entry level apartments in the area but well worth the money in my opinion. Staff has always been professional and a pleasure to work with. I highly recommend the Mansions at Canyon Ridge

Staff treats tenants or at least certain tenants like crap. They are really nasty and I'm pretty…read moresure they've broken at least a half dozen laws. They don't care and won't help you and just generally aren't nice people. Luxury living this is not. If I wanted to pay a ton to be treated like this I would have stayed in abusive relationship where I had no money or self respect for myself. This place may have been great at one point, but not now. Shame. Could be nice. Notice how cheap the rent is compared to other places in area with similar features and amenities? It's like discount housing and there's a reason for that.... OHHH AND THEYRE RACIST!!!! Lawsuit online where woman won bc they wouldn't hire her. Gross people.

NOTE: The new management company, called Eagle Rock, is way worse than Westgate! Just don't, you…read morewill regret it.... I don't recommend this place at all, here's a just a few reasons why... There is an inch wide crack all the way around the doors to the hallway and the wind whistles through the door all night in addition to letting in the hallway light and all the hallway smells. The hallway always smells terrible, both from people living in the building with incontinence issues and the laundry room vents into the hall. Bugs enter the apartment through the hallway door, spiders, stink bugs, earwigs... The windows do not shut tight we and the wind whistles through the windows. The windows leak water into the apartment during a rain storms. Birds live in air conditioner and wake you at 4 AM. Outdoor lights in the courtyard never go off so they shine in all night. KITCHEN: The kitchen sink was installed with very cheap fixtures that lacked gaskets so water leaked down under the sink. The dishwasher leaves debris on the dishes so every load needs to be rinsed off. The garbage disposals are ancient and don't grind. If your unit has a washer/dryer... the washer tears your clothes and the dryer vents INSIDE causing massive dust in the apartment. The stove also vents inside, putting grease everywhere. Other people have said this -- they raise the rent - a LOT, every lease renewal!

Westgate was the first apartment I lived in when I moved to the area, or should really say, first…read moreplace I lived on my own. I lived in a studio from 2007-2011, which had a hallway, huge closets, and a humongous bathroom. The grounds were kept immaculately and the location was sheer perfection. Maintenance were very friendly gentlemen. When my fridge stopped working, they were quick to replace it with a newer one. When the ceiling fell out in the kitchen, they fixed it too. I used to walk to Stop and Shop, CVS, Dunkin' Donuts, and Boston Market all the time. The Chinese restaurant, Tasty, was a delicious convenience for me. They would throw two parties a year; a holiday and a summer cookout! The leasing office for the most part was very nice to me, except when I tried to negotiate the price. A bus stop is in front of the complex in case you don't have a car. The one-star deduction was for the price. These are very, very expensive apartments. The starting price for the studio is about two hundred dollars more per month than my last year rent. For the price, they should include a hot tub in the pool area and built a gym in the basement. Though I felt like I had no disposable income when I lived there, I felt it was worth living in a safe, convenient and beautiful place. I moved out solely because I could not afford (and I had decidedly to move in with my boyfriend). I do recommend Westgate if you make lots of $$$$$, but don't want the commitment of home ownership. Westgate was a wonderful experience for me.

No complaints, really. It's a nice property that is private and secluded. Decently priced…read more Management is on top of everything and makes sure everything is going well around the community and in the apartments.

I lived at Mount Vernon Apartments for 2 years. From the time I scheduled the appointment to view…read morethe apartment, to the day I received my security deposit back, I had all positive experiences. The maintenance team kept the grounds, common areas and specifically my apartment in excellent condition. I had very few issues-frozen kitchen pipe during the last crazy winter, unclogging a bathroom sink drain-and everything was taken care of quickly, politely and effectively. The office staff was always friendly and helpful. One time I thought I left a burner on during my rush out to work, and I called the office staff for help. They were happy to send maintenance staff to check, and they were cheerful and accommodating then and always. When I moved in, my apartment was super clean and in great condition. They didn't cut any corners, and they paid attention to detail. I always felt safe, my neighbors were respectful, and parking was super convenient and easy. I only moved out so I could live with my boyfriend and he would have an easy commute. I have lived in a lot of rentals, and Mount Vernon Apartments was really the best experience I have had.

I've lived at the Vintage at the Grove for the past 4 years and absolutely loved living there…read more From the friendly staff, to the yearly updates that occur at the property, my time spent here has been great. In the past 2 years they've added a beautiful new patio and a gas fire pit with Adirondack chairs around it, and two new gas grills, and this year they resurfaced and re-tiled the pool which looks awesome. The grounds of the property is always beautiful, they take great care of this place. Whenever I've had a maintenance issue the maintenance team has always responded quickly with a sense or urgency. The property manager Patti is also super friendly and knows you by name. She is also willing to work with you if there is a problem, and does so with a smile on her face which goes a long way as a customer. It's unfortunate that people will leave a review only if they've had a bad experience. There are always going to be issues, nothing is perfect, it's what you do about these issues that will drive change for the better. The staff doesn't know what they don't know, so if you aren't providing them feedback nothing will change for the better. All in all I will miss living here as it truly has been a great experience for me, one that I will never forget.

Cockroaches in apartment first night of moving in. Staff did nothing. When we chose to leave as any…read moreperson would, Manager continued to charge full rent. No apology or empathy. Disgusting, period. Do Not Recommend Renting This Place.

Read 100% of the lease before you sign it. The landlord reserves the right to use your apartment as…read morea showing to new tenants in your last 60 days with 24 hours notice only. You are also REQUIRED to give them the keys and let them in or its cause for eviction. Not to mention, the rebuilt apartments are not good quality, the workers cut corners everywhere. You are also REQUIRED to tell them 2 months before the lease is up that youre not resigning or they charge you 20% increases PLUS 250 a month. Giving 2 months notice in this economy is virtually impossible. Especially since the lease says absolutely nothing about them being required to let me know if rent is raising or lowering at that 60 day remaining mark. My biggest frustration is them requiring you to run hot water ALL NIGHT so THEIR pipes dont freeze and then they will not reimburse you. Using my money to save their as*ess from having to repair something. Not to mention i had to reach out 3 times before receiving my lease paperwork. Management never picks up the phone, i will call and no answer. Then 5 seconds later when i walk in the door theyre all just sitting on their computers. Dont let the new shiny counters and "amenities" fool you. Youll pay 2000$ for an apartment slapped together in a month. Also its been two years since that others persons review and the dumpster is still a disgusting mess. The residents dont care, dog poop and pee everywhere too. Literally trash left everywhere next to the dumpster. When going on a tour, they'll tell you that they plow bright and early so there's no need to worry about that, but all they do is the one strip in the road and block your cars in. They never clear out the car spaces so there are mounds of ice in between each car. If none of this matters to you, its a good place to live and its in a good spot. If these things do bother you, look elsewhere

- I DO NOT LIVE HERE -…read more This review is based off the tour I had the other day and will hopefully answer some questions for future residents. Within a week of my tour request, I had 3 different voicemails from 3 different leasing agents trying to schedule with me. Our appointment was at 3pm, and our leasing agent was 10 minutes late. I don't think she ever introduced herself, because I don't remember her name. She also failed to acknowledge my partner and only addressed me. Turns out she's only been with the company for two months. She never asked me for any ID, even though the desk sign said it was required. OK. I gave her my price range and she took us on a golf cart to tour ground level, basic one bedroom. It did look outdated and had carpeted flooring. Then we drove over to see a two bedroom. Neither of the apartments looked like any of the images online. I asked to see the renovated one bedroom that was online. Looked much better, but the price was over $2000/month. False advertising using the basic apartment prices for the updated ones. The application fee is $50 per person. Utilities are NOT included. You have to pay an annual fee for the amenities. There are monthly garbage disposal fees, as well as a monthly $5 admin fee. The leasing agent only told me this because I asked... There are also annual and monthly pet fees PER pet. We were never shown the club house or gym, so I can't speak to that. What I can say is the club house had a boarded up window due to it being broken the day before by kids residing in the complex. The pool looked clean to me. All units have a washer and dryer. Maintenance is based off a work order system, with emergency requests taking priority. Pest control is onsite weekly to maintain the property. There are car ports you can rent for $50/month that have surveillance cameras. We saw some pretty expensive cars on the lot. The leasing agent told us to keep our doors locked. I asked the agent about safety in the area due to the mixed reviews about the complex. She said she knew nothing about the reviews and asked me what I meant. Huge red flag in my opinion. How can you sell a product you haven't researched? Anyways, I told her what I read (that residents mentioned roaches and shootouts) and her only explanation was that a new Jewish management company out of New Jersey (I think) took over a year and a half ago and have been working on changing things. However, old residents from prior management who "let anyone live here" (her words not mine) still reside in the complex. She says they deny many applicants weekly now in order to improve the complex standards. I asked her what the minimum credit score was for acceptance, and she couldn't even answer the question. I can't speak on the minimum requirements for having an application accepted. Overall, this place seemed very, very overpriced. I understand that is the market now, but nothing is included in this complex. It's base rent + everything, even if you don't want to use their amenities. AND you can't guarantee safety? Good luck.

For the past 3 years, I've been a very pleased resident of Trumbull on the Park! Prior to selecting…read morethis apartment building as my home, I did a lot of research and visited most available apartments in the area. Trumbull on the Park became my top choice for many reasons; the beautiful updated apartments, prime downtown location, amazing restaurants, and neighborhood area. However the cost to value ratio offered in the building was what sealed the deal; luxury at a reasonable price in a secure environment with connected garage parking (for those rainy and snowy days!)! I wanted a place where as a single young woman I could feel safe walking my dog, have a short walk to work, and experience the renaissance currently occurring in downtown Hartford! One of the best parts about this downtown community is its service and amazing management! They treat you as more than a resident, more like extended family! I mean everyone knows you by first name! I've never had an issue that wasn't resolved immediately or within a reasonable period. The building offers concierges that always go above and beyond and they have the best handy man I've ever encountered in a rental property! Management has always been extremely accommodating and responsive to my needs! Honestly Trumbull on the Park offers the best cost to value ratio in the area, great updated units, but most importantly impeccable service and management!

I had to sleep with earplugs because the AC/heat system was so loud and ran all the time. The sound…read morewas constant and could be heard in the living room and bedroom. Also, I had to sleep on the floor my first night, because the leasing office mistakenly said my furniture could be delivered to the package room before I moved in. Whenever my upstairs neighbor flushed their toilet I could hear it from my bedroom, probably because there were exposed pipes in the closet.

Only one star for: 1) Mouse in my apartment…read more2) Very thin walls, I hear breath of my neighbors. 3) Noisy neighbors. My neighbor was watching TV loudly until 5 am. 4) Stolen Amazon packages 5) Not-delivered USPS mails, several times, causing huge penalty and loss 6) Turning on/off the fan for heat MANUALLY, I must wake up several times during the night. Leasing office told me turn on the fan and open the window and sleep. 7) If you leave in the second day of month after your lease, you must pay for entire month, NOT prorated, NOT mentioned in lease! 8) VERY very loud music from neighboring buildings!!!! Even at midnight 9) Several polis presences in tower for arrest or investigation 10) One elevator was out-of-order 3 month in Summer, a few days both elevators broken 11) Dangerous neighborhood, I could not go out in nights. 12) HVAC is very old and cannot cool. 13) Hospital in other side of street, a lot of ambulance noise. 14) Boiler noise for 5 months of year, even for high floors.

We had a pleasurable experience living in the building. All the amenities were there under one…read moreroof. Maintenance staff kept up with keeping all the common areas clean. Location is great too. We had to move out of the area because of work but if we go back we will definitely consider renting here again.

We have lived here for about a week now and are finally settled in and comfortable. Moving here was…read morenot in our cards, but we sold our house in town quicker than expected and need someplace to live for a few months until we move out of state. The management team worked with us to come up with a lease and terms that worked best for us, since we knew we were likely to be here for a full six months. The leasing process has been pretty seamless as there is a team of 3-4 people available at all times to assist if needed. We are living in the smallest of the one bedroom apartments with our dog and it's more than enough room. The appliances are all high quality, the finished are beautiful and we love the double vanity in the bathroom! We also love the fact that the washer and dryer are full size! Our bedroom closet is also huge for apartment living! You get one assigned spot with a one bedroom but there is plenty of guest parking and we haven't had trouble parking close to the door using a guest spot yet. The gym is nice and has all the necessities, although my husband would like a stepper machine and I think a peleton would make a good addition (hint hint management!) We can't wait for it to get warmer and the pool to be open! The location of the property is so close to town that you can walk almost everywhere. We've already walked to dinner one night! Even though it's only been a week, I'm so glad we chose here over the other luxury complex in town!

Honestly, as good as it gets. It's like living in a boutique hotel. Love the cabanas by the pool,…read morereally beautiful finishes in the apartments and the staff is really friendly. Love the fact that it's brand new. Also love that I can walk to whole foods! Highly recommend!