Dr. Schnell is amazing. We were referred to her by our OB after a history of losses. We are now…read moregraduating back to our OB, and we are so grateful for everything Dr. Schnell did for us. She's very straight and to the point, but very passionate about what she does!

Dr Schnell and Dr Crochet are amazing. I had the pleasure of working with them both in my journey…read moreto bring a little baby in this world and they made the experience wonderful. The office is very well kept and everyone is very nice. I was recommended this location from friends at work and it was very convenient to make all my dr appt and go back to work. I never waited very long in the waiting room and they always had water and snacks available. I would highly recommend this location and Drs to anyone. My little boy turned 8 months yesterday and it seriously makes my eyes water thinking about how many families they have helped.

This is our third time going through fertility treatments and our first time at HFI. The staff is…read morethorough and assists you however they can! The technology used for communicating with doctors and nurses is wonderful and makes a very stressful time much less so. You can send a message to your doctor or nurse and someone responds quickly. There's no waiting in hold or playing phone tag. We originally met with Dr. Haddad in the medical center office and recently met Dr. Nurudeen at the Clear Lake office. They are both wonderful and I would recommend both of them to anyone seeking fertility treatments.

After consulting with three other fertility institutions, we were referred to Dr. Craig Witz and…read moreinstantly knew he was the one. He is very well educated as well as personable with a great sense of humor. He descovered that I had squamis cell carsenoma and suggested I get a biopsy..I did and he was right. He saved my life when I had been to 3 other drs and they did not see it. I had the cancer removed and have been cancer free for a year now. We started the cycle in June with a donor egg that looks like she could be my daughter. and as I went every week Melissa and Cecillia became part of my family. They are on top of things and know everything about every prolem or question you might have. I must have called them a hundred times and they always gave me the answer I needed. The clear Lake office is awesome. They always called me if there would be a delay in my appointment so I wouldn't have to wait long. I had to go to the Piney Point office on Fondren three times but it was very busy there and It didnt compare to the love and care I received at the Clear Lake location. We are expecting twins ( thanks to my 19 yr old egg donor) and are in our 12th week. The babies are due in the 1st week in April. We are so excited and feel so blessed to have chosen Houston Fertility Institute Clear Lake! Greg and Jennifer

Dr Kathirsean is an amazing doctor! I've been a patient of hers for 4 years now. I went to her when…read moreI turned 30 after getting off the depo birth control shot - My body felt very imbalanced and I wasn't having cycles and knew something was off and I knew I wanted a family one day, so wanted to be proactive and check my fertility. She was very understanding of my wishes to try and do things naturally as I wasn't in the place for IVF, and given this being a fertility provider I never felt they were pushy at all, just simply let me know my options which I loved. Fast forward I came to her at 33 just to check up on everything to see if things improved and it did. My thyroid did back back a little high which hypothyroidism runs in my family - It wasn't too high to be a major concern but fast forward 4 months I became pregnant unexpectedly and she did recommend starting the thyroid medicine to protect my pregnancy and I agreed. My thyroid levels are normal and I feel really good again finally. I appreciate her as a doctor to allow me to try to do things more naturally but also letting me know when it's necessary to go the medicinal route. She was always so kind and patient and a sweet doctor!

Dr. Kathiresan, her team, and all of the staff at the Center of Reproductive Medicine have been so…read moreknowledgeable and compassionate as my husband and I navigated our fertility journey. We felt truly known and cared for by everyone there, and appreciated that the teams were accessible when we had questions or concerns. Dr. Kathiresan was patient, caring and honest each step of the way. The team was right there celebrating with us when we received the good news of our little miracle on the way. I can't recommend Dr. Kathiresan enough for anyone seeking a reproductive endocrinologist.

Wow! I am so glad I found HFI Willowbrook. From the very first appointment (consultation) my…read morehusband and I were reassured that they would be able to help our dream of becoming a family become a reality. The nurses were always very helpful and thorough in explaining the steps from egg retrieval to transfer. HFI has an online portal in which you are able to message nurses and doctors any questions you have. I have worked with many of the different doctors and had great experiences. Dr. Griffith and nurse Jenna are exceptional! We are currently expecting our first child thanks to them! I only wish we would have come to HFI years ago!

Great staff here at Willowbrook. I just recommend one thing-- when asking patients personal…read morequestions.. please bring us to a room or ask quietly. We really don't want everyone in the waiting room to know if we are going to want to donate our embryos or not or when the last guy gave "his sample". It's quite awkward when we have to answer and there are about 7-10 other patients in the waiting area and it's quiet. Thank you.

Our miracle baby was welcomed to this world all thanks to this group. Office experience was smooth…read moreand well mannered. Our care was for IVF treatment. Highly professional and great to work with. We plan to try again for two more and already have our embryos stored and ready to go. They provided a simple honest opinion for best options and left it up to us on what we wanted. I cannot recommend this group enough. Thank you Hart team!

It took us 3 months to complete to registration process, get our records and get an appointment. We…read morechose to go to the Kingwood office even though it's much further for us since we live near the Woodlands bc it was available first. We were never offered a virtual appointment nor told they had a policy about not bringing children which they do have come to find out but only because it's the doctor's preference not for any covid related factors. The day prior to our appointment we get a voicemail bc my wife is working and I return the call. I tell the receptionist that I'm returning a call to confirm our appointment tomorrow and she replies she's not sure who called me or why and that her computer is slow so she will have to try to look it up. I reiterated that it was to confirm our appointment tomorrow. She confirms the location and time and I confirm the cost. The next day we arrive at the appointment, my wife and I and our toddler (in a stroller). We check in. She takes all of our temps. We go in with the nurse she does weight and blood pressure and says she's going to go see if the doctor is ready. So the nurse comes back and says the doctor is ready (there's is literally no one else there) and she says the doctor would like it if the baby can wait in the waiting room and insinuating that I need to go too. So I'm disappointed and tell her since there's no one here we can surely sit 6 ft apart. So she goes and comes back and says the doctor wants to reschedule. At this point I'm pissed bc we waited 3 months for the appointment, my wife had to take time off from work, we drove almost an hour for it. I explain that having a family is a family decision that we both want to hear the options and make decisions. But there's no explanation or alternative solution so we left. I was fuming. Dr. Roach ended up emailing us (see attached). I replied "Dear Dr. Roach, We are so disappointed and upset with how today occurred. I, Gabrielle, returned a call to your office yesterday to confirm the appointment today, to which the person I spoke to had no idea who had called me or what for and seemed confused even though I stated when she answered I was returning a call to confirm an appointment for tomorrow. During this time she confirmed the time and location of Kingwood...no further instructions were given regarding not being able to bring our young child nor did your receptionist seemed concerned when we walked in today. As you can imagine family planning for married couple is a mutual discussion and we want to both hear our options and make decisions together. So for us attend this appointment together and then not allow me (Gabrielle) because you think our child will be disruptive or have concern for health is unacceptable. The fact the there was no offering of an immediate alternative option is baffling to me. There was no one else in your office and we could have all sat more than 6 ft apart, our child could have worn a mask but no one asked. We were tossed aside like trash. With that said had our child exposed us to anything we would have likely already been exposed as well or vice versa so the risk to you from our child is no great than it would be with us. I don't understand the audicity you have to offer a virtual visit now, after we were never given an option for a virtual visit to begin with especially given are preferred location is the Woodlands since we live in Spring and only now being given that option. We could have done a virtual visit while sitting in your waiting room but instead we were asked to reschedule after taking time from our jobs and other responsibilities and driving nearly an hour to get to this appointment. So I won't apologize for being upset at the outcome. This appointment took us 3 months to get, 3 MONTHS! Time wasted during our journey to conceive due to the failure of your office in getting our records, to never being followed up with (I have not received one call from your office other than the initial call to inquire) and then this in which your office failed to provide us with expectations for the appointment, because had we known in advance that our child was not permitted we would have gotten a sitter but not once was this mentioned or is it noted on your website. We no longer want to proceed with your office. Please remove our records, there is no need to reschedule. We will be seeking out a more professional office and making sure our friends in the LGBT community don't make the same mistake." We felt disregarded and I wouldn't waste your time with the office bc they certainly don't care for your time.

I am going through the process of being a GC and they have made it such a headache to be able to…read moreget in contact with anyone. Rachel Contreras is the worst at answering questions to the point my agency had emails back and forth with her and she was just useless. Very generic answers and responses even though I've gone through all types of labs and other things. The intended parents are still in put on hold because they have been unhelpful. We are going on over 6 months alone with their back and forth as to any normal agency it would've taken 2 months to get the ball rolling. I have all my medical supplies sitting on my shelf for over a month or 2 with still no answers after all my medical screening and all done.

I was so disappointed in this office! HFI doesn't care about budget limitations or a patient's…read morepreferences. Everything is just a step toward IVF. Communication here is non-existent, which will cause you a lot of heartache on top of what you're going through already. I recently moved to Houston, and my fertility journey was well underway with a doctor back home who had discussed various options with me (including costs). RECOMMENDING UNNECESSARY SURGERY. I came in to see Dr. Griffin with my husband for his specific issues because I knew I needed a hysterosalpingogram (HSG) to check my fallopian tubes. Dr. Griffin recommended instead that I get a hysteroscopy because it would be less painful (in retrospect, this is hilarious and ironic)! He did not mention that this was an invasive, riskier surgery with significant downtime that costs 4X as much as an HSG (by contrast, a quick outpatient procedure with no downtime, no birth control needed, and you can drive yourself home). Instead, I was put on a birth control pill for 4 weeks leading up to the surgery, my husband took a day off work, and then the surgery center called to cancel while we were on the way midday. I rescheduled and my husband took ANOTHER day off of work (they will not start the surgery unless your driver is sitting in the waiting room and they will not let him leave to get food or make business calls). Then I had days of cramping, bleeding, couldn't have sex for 2 weeks, only to be told my Fallopian tube was blocked and there was nothing they could do about it. This procedure cost me 2 full cycles of trying to conceive as well as $3,500 out of pocket, only to be recommended IVF. I changed doctors to Plaza OBGYN, had the HSG I had originally requested, and BINGO! my fallopian tubes are both open and I was able to get an IUI the next day. Likewise, my husband's issues weren't addressed until he got a urologist. BAD COMMUNICATION AND UNREASONABLE CHARGES. Additionally, when I called HFI to schedule an appointment, which I thought would be the hysteroscopy, I was instead shuttled into one room where my blood was drawn without explanation, then put in another room where a nurse did an ultrasound on me and said I looked great. I never saw the doctor. Then I was told to pay $500 out of pocket (huge rip-off, my current doctor charges $150 for ultrasounds which he performs himself) and sent home with a birth control Rx, saying someone would call to schedule my hysteroscopy. A month later I got a bill for $4,500 from LabCorp because HFI had sent my blood off for a bunch of tests they didn't mention to me. TRYING TO GET MEDICAL RECORDS. After repeated requests from my new clinic and myself, it took NEARLY A MONTH to get my medical records so my doctor could find out which fallopian tube was supposedly blocked. The staff here doesn't return messages or phone calls. PROS. the office is nice and clean, there is good parking available, and I didn't have to wait very long in the waiting room to have my savings drained without explanation. TAKEAWAY. If you decide to go here, be sure you ask a lot of questions about what they are doing and how much things will cost so you don't get bad surprises. If you don't want IVF yet and they are pushing you toward it, get a second opinion. I hope you find all the happiness and love you are looking for and don't get discouraged in your journey. ((hugs))

Do not use this fertility clinic. Once they receive your money all personalized care goes out the…read morewindow! Was constantly lied too and treated like a number in their database. Takes weeks to get appointments. We had to buy fertility drugs off someone from facebook because the nurse dropped the ball during retrieval on getting in the prescription (my wife told her multiple times the pharmacy said they didn't have it) in time to the same day pharmacy! She told us to call them instead of just making sure they had prescriptions, Pharmacy promised they would deliver once they finally got it, medicines are time sensitive. Then recommended pharmacy called to say original person didn't have authority to do that. Cycle failed now want us to pay another 5k to them and 7k to pharmacy. place is junk. Was bought out and new company is trash! Present themselves as a 5* experience and care when it is anything but! Save your money go somewhere else!

And let me preface this by saying I have NEVER written a review for anything in my 45 years. I had…read more2 previous scheduled appointments that I had schedueld but had to cancel due to COIVD and being called into work. These appts were in 2021 I believe. Fast forward to now and I call to get another appointment. They said that there policy is that you have to pay a fee to schedule an appointment after 2 canceled appts. No Problem. I understand. At the time I was making the appt, I told the scheduler that I believed I had another appt for my child scheduled that day. She said she would go ahead and schedule the appt. and I said I would try to get back to her that day. She never said that if I do not call back that day, I would have to pay another rescheduling fee of $109 to change the appointment. Nor was it communicated that recheduling and canceling are the same thing. So the scheduler scheduled the appt and was going to violate their own policy if I called back that day to reschedule but since now it's almost a week until the appt, that is no allowed. So she tells me it was a miscommunication on her part but that it doesn't matter, I will still have to pay another $109 to change the appt. So I told her that if she had told me that, I never would have scheduled the appt and that I was very open about possibly having another appt for my child that day that I needed to verify. All 3 people I spoke to said that it didn't matter what I spoke about with the scheduler, that in order to make another appt I would have to pay the $109. I have made more appts than I can count with various specialists, etc over the years and this is the worst customer service I have ever had at a doctors office. The scheduler never should have allowed me to make the appt and the fee should have been waived since she did not communicate to me properly. And like I told her, she messed up so you want me to pay another fee for your mess up!!!! Needless to say, I will find another clinic. If your scheduler does not know how to do their job, nor the office recognize the mistake was made, I will take my business elsewhere and ensure that no one else I know goes to that clinic.

Friendly caring staff who support you all the way through your journey and share laughter as well…read moreas the tears

Bringing my beautiful baby boy into the world at this birth center was the most incredible…read moreexperience I could have asked for. Jami and her entire team are nothing short of amazing. From the very beginning, I felt heard, supported, and genuinely cared for every step of the way. Even after birth, the compassion continued. Sophie was amazing after labor, couldn't have asked for anyone better. Jami and Sophie had such a reassuring presence, and their knowledge and confidence made me feel completely safe and empowered during and after labor. Their team worked together so seamlessly, creating an atmosphere that was peaceful, encouraging, and full of love. Because of Jami and her team, I was able to welcome my beautiful boy into the world in the most positive, empowering way. I will forever be grateful for their compassion, professionalism, and unwavering support. If you're looking for a birth team that treats you like family and makes you feel strong and capable, this is the place. I cannot recommend them highly enough.

Receiving an invitation from Nativiti years after our experience was deeply triggering and…read morereawakened pain that has never been acknowledged by the team. Due to privacy regulations (FERPA and HIPAA), I don't expect a follow-up or apology at this point. But after five years, I feel it's important to finally share this publicly for the sake of others seeking care. When I experienced high blood pressure late in pregnancy, we were advised to go to the hospital--but the promised support in emergency transitions never came. My partner and I had to navigate the ER and hospital system alone while I was in and out of consciousness from a magnesium drip. The only outreach was a call asking whether we'd be returning for aftercare--not a check-in, not a gesture of compassion, not even a follow-up to acknowledge what had happened. We later discovered documentation of a hypertension diagnosis that was never discussed with us transparently. No safety plan was made. The most guidance we received came from our hypnobirthing coach--not our midwifery team. We were also exposed to COVID-19 due to lax policies around symptomatic individuals, compounding our stress and vulnerability. While a partial refund was eventually issued, the emotional impact of being left unsupported in one of the most critical moments of our lives still lingers. I truly hope Nativiti has grown and changed. But for us, what was promised and what was lived were very different.

Dr. Abdallah is magnificent. Two successful pregnancies out of three transfers…read more The staff is amazing to deal with and they are always willing to work with you on anything that may be preventing you from reaching your dream. They are top 5 percent most successful IVF clinics in the United States.

SUCH A DISAPPOINTMENT! After heavy bleeding and chronic pelvic pain from 9/2017-11/2017, several…read moreER and GYN specialists visits, it was discovered I had multiple fibroids. I went to see Dr. Mazen Abdallah in October 2017. I told him my husband and I wanted to start a family but the heavy bleeding, pain, and fibroids were preventing that from happening. He reassured me he was going to FIX the problem by removing the fibroids in efforts to start fertility process. Long story short, Dr. Abdallah sold me a dream! He put a BANDAID over the problem by putting me on birth control to stop the bleeding, gave me a narcotic for the pain and approved me to be on bedrest starting 11/9/17. I had surgery dates of 11/21/17 and 12/5/17 but he canceled it saying it's not going to help the pain--he thinks it's something else going. He ordered an MRI but still didn't tell me "what else" is going on. 12/1/17 Dr. Abdallah said he can't help me and referred me to his colleague Dr. Zied at a completely different practice. I became frustrated, still on bedrest, no surgery, still taking the birth control and over the counter pain medication, and had to start over with another physician to get the fibroids removed! Because of all the time wasted and the horrible communication between Dr. Abdallah and Lauren Reed, Head of Patient Financial Services, my short term disability was denied which left me in a financial bind with the fibroids and pain. Lauren Reed (who is NOT a physician or RN) said it wasn't medically necessary for me to be on bedrest, therefore, she can't fill out the forms for my short term disability. This was such a waste of time and I still have the fibroids! **Think twice before settling with Houston Fertility Institute**