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Women's Imaging Center

2.8 (26 reviews)

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Fairfax Radiology Center of Reston - Herndon

Fairfax Radiology Center of Reston - Herndon

3.0(23 reviews)
0.6 mi

Shelia was so helpful during the check in process. The facility is very bright and modern in the…read morewaiting room and even back in the labs! I did not do my pre paperwork but they had new iPads for me to use to fill out my questionnaire. I came early for my appointment by 30 minutes and they were able to work me right in. After filling out my paperwork I think I waited only 5 minutes. After being called back I was so happy to see this lab had Siemens Healthineers machine for my CT scan!!! Quality equipment! My technician talked me through what angle to hold my body at and then she left the room and the machine ran its scans. Quick and easy under minutes! If I have to get more imaging done I'm definitely scheduling here!

Aggressive billing and intimidation before insurance review!!!…read more I scheduled a standard, non-contrast shoulder MRI at Fairfax Radiology in Herndon expecting a routine outpatient imaging-center experience. What followed was deeply concerning. After the MRI was completed, I was told I needed to immediately pay a few hundred dollars based on a bill in the several-thousand-dollar range, before the claim had been processed by my insurer. My deductible has been met, and I am responsible only for a percentage of the contracted rate. When I asked whether the charge had been run through insurance or requested clarification, the interaction escalated. A senior staff member became confrontational, insisted I "should have paid before the MRI," repeatedly demanded my credit card, and attempted to pressure me into paying an unverified amount on the spot. When I declined and asked that the claim simply be submitted to insurance -- which is standard practice -- the response was intimidating rather than professional. For context, in Fairfax County the typical rate for a freestanding, non-contrast shoulder MRI is far lower than the amount quoted. Presenting inflated gross charges and pressuring patients to pay estimates before insurance adjudication is unacceptable. What concerns me most is that this does not appear to be an isolated incident. Other patients have reported overcharging, lack of upfront disclosure about billing classification, pressure to pay estimates in advance, and prolonged delays in refunds after insurers determined little or nothing was owed. I am perfectly willing to pay what I legitimately owe after insurance review. What I object to is opaque pricing, aggressive collection tactics at the front desk, and intimidation when patients ask reasonable questions. Patients deserve transparency and basic professionalism. Unfortunately, this location demonstrates a pattern that falls well short of that standard.

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Fairfax Radiology Center of Reston - Herndon
Fairfax Radiology Center of Reston - Herndon
Fairfax Radiology Center of Reston - Herndon

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Fairfax Radiology Breast Center of Reston-Herndon

Fairfax Radiology Breast Center of Reston-Herndon

3.9(28 reviews)
0.6 mi

From check in to the procedure, the service here was remarkable! I am used to being treated as…read more"just another patient" at pretty much every healthcare facility, but the staff here make sure you are comfortable and have nice attitudes. I was initially nervous and afraid of getting a mammogram at first, but they were reassuring and made me less nervous. The wait also wasn't bad at all. There is a good amount of parking spots up front. Located on Elden St right next to FFX parkway.

It's hard to review a health care facility but my experiences are always great when I come to the…read morebreast imaging center on Elden street. I've been going to this practice since 2016. While, mammograms are a very nerve -wrecking and uncomfortable experience, I know I'm in good hands when I come here. I never wait more than 15 minutes to be seen and the waiting room is very comfortable, relaxing, and welcoming. The two ladies at the front are always very professional. Before your mammogram. They have someone who comes out to welcome you and take you to the back with instructions on how to disrobe. I was welcomed by a friendly African American woman ! Then, in the waiting room, there are goodies including mints and lip gloss . I always take several of them for keepsakes lol Goldie was my tech and she made me very comfortable. Today, I think she knew how scared and panicked I was. But, we got them photos done. Melissa did my ultrasound again this visit and she is very nice and listened to my concerns. I'll be back in 6 months for another mammogram and I'm confident my experience will be great.

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Fairfax Radiology Breast Center of Reston-Herndon
Fairfax Radiology Breast Center of Reston-Herndon
Fairfax Radiology Breast Center of Reston-Herndon

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Quest Diagnostics

Quest Diagnostics

2.3(49 reviews)
0.4 mi

Was forced to select one star to create a review however the experience doesn't deserve that…read more Upon entering this establishment the door slams behind you creating a jarring welcome which startles each person who enters. There are no human staff to assist clients. The waiting room has an automated check-in kiosk and TV with a Quest video on constant repeat. Cleanliness is not what one would expect for a medical testing business. My first human experience was a dreadful encounter with the caustic and impatient Tiffany G. This employee wins the honor of being the most unhelpful and dismissive person, in a customer-facing position, I've ever encountered globally. That says a lot given that I've spent a lifetime traveling the world. Tiffany has no interest in assisting a first time visitor. Instead of being welcoming and helpful, one feels the immediate verbal abuse and shaming. "You people need to come here prepared." followed by "You needed to be prepared." At the end of the procedure, instead of answering a simple question regarding the verification of both vial ID numbers a question is hurled back "Didn't you hear me to check the number on the vial?" Be warned: if you arrive without already knowing exactly where to find your Q number, you may be sidelined and made to feel like a burden rather than a patient. Questions are met with irritation, not answers, and the entire process is handled in a way that is unnecessarily stressful and demeaning. It's remarkable--and unacceptable--that the routine procedure of peeing into a cup, for a pre-employment drug test, could be turned into such an unpleasant ordeal. Don't expect customer service at the Herndon Quest location. After this experience, if I am ever required to patronize Quest Diagnostics I will travel to another location.

They are unbelievably slow to get patients in the door. I showed up as a walk in and waited 2 and…read more1/2 hours before calling it quits. Whatever, I knew the risks of choosing to walk in, but they should really just not allow walk in's. After scheduling an appointment and returning later, I still waited in the lobby for an entire hour past my scheduled appointment time. People have jobs, lives, things to do. It is incredibly unprofessional to keep accepting appointments when they are incapable of accommodating them. I would avoid this location if at all possible.

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Quest Diagnostics
Quest Diagnostics
Quest Diagnostics

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Women's Imaging Center - diagnosticimaging - Updated May 2026

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