1. Womack Pharmacy Annex

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    Fort Bragg, NC

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    Womack Pharmacy Annex

    3.4 (5 reviews)
    Open • 8:00 am - 6:00 pm

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    6 months ago

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    Walgreens

    Walgreens

    1.7(15 reviews)
    4.1 mi
    •$$

    I needed some typical things that travelers need, and decided to stop at this Walgreen's which is…read morequite near our hotel. The store was not very busy. A staff person greeted me, and expertly answered my questions as to where to locate the products I needed. Walking the aisles, I found the store to be very well organized, neat and clean. The manager should be proud. In other words, a successful shopping foray.

    I'm going to try to sound as respectful as possible, but everyone working the morning shift today…read morewas rude as fuck. If you don't know how to provide basic customer service or speak to people respectfully, you probably shouldn't be working in customer service. I placed a pickup order yesterday for some Maybelline products. Of course, the concealer I received was already open and looked like someone had used almost all of it. I called the store around 7:30 last night and specifically asked if I could come in the morning to return or exchange it. I was told yes, as long as I had my receipt. So I come in this morning, and suddenly I'm being told they can't do anything without a physical receipt. I explained that it was a pickup order and showed them the information from my order. The woman working at the front counter was extremely rude and told me she wasn't going to do the return because the transaction was underneath her name. She literally turned the register around and showed me that she was logged into it. At that point, I asked for a manager. The manager comes around the corner huffing and puffing, and I explain the situation again. I had purchased two Maybelline products that were part of a buy-one-get-one promotion, plus a $5 off promotion. I wasn't asking for anything unreasonable--I simply wanted to exchange the defective/open concealer for another color or return it. Instead, they were trying to charge me full price for the replacement product, completely ignoring the promotion that was applied to my original purchase. The entire issue was over a $7 product, but the way I was spoken to was completely unacceptable. I am NOT someone who normally complains, but I will not stand there and be belittled or made to feel like I'm dumb as fuck when I've worked in customer service for 15 years and know exactly how you're supposed to speak to customers. I have already called corporate, and I will be getting the general manager's information and making a formal complaint. I don't give a fuck who you are--if you work in customer service, you need to treat the people spending their money at your store with basic respect. The product being defective was frustrating enough. The attitude from the employees was what really made this experience unacceptable.

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    Walgreens - The return

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    Walgreens
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    CVS Pharmacy

    CVS Pharmacy

    2.3(6 reviews)
    9.5 mi
    •$

    Run, don't walk and find another pharmacy. Customers since they first opened and in the last few…read moremonths everything has gone downhill. From taking 4 days to fill a prescription to now having to call numerous times to get a medicine that we cannot do without. I see it as a management issue, staffing needs to be increased so they can handle the workload. Was told today that hours were cut! What? With having more prescriptions from Tricare and hours were cut? No one should have to beg to get their medicine.

    I have been a pharmacy technician for 20 years and have never been more disappointed than when I…read moregot prescriptions and had them filled here. They constantly lie to me about their prescription policy. How do I know this I used to work as a technician for CVS. They are rude. Takes 20 minutes on hold to get a person on the line. I have been standing in line waiting for my prescription and they are filling medication straight up ignoring the phone. Don't even bother asking them to order anything for you. You might get it before running out of medicine you might not. God forbid you have a problem with your prescription they will flat out tell you that they will not call your insurance pharmacy help line to get a prescription paid for by your insurance. I have had to reach out to corporate several times to get any kind of help with my prescriptions filled because the technician and pharmacist refused to do their job that they should do it because it is in their job description and is the correct thing to do is take care of your patients. My husband is a veteran and across the street from the store is base housing he is going to make a few calls to other veterans and active duty and tell them not to fill here. They are very very lazy and rude.

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    CVS Pharmacy
    CVS Pharmacy
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    Womack Pharmacy Annex - pharmacy - Updated October 2026

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