Haven't stayed here myself, but have worked with them a few times for colleagues and a few times…read morefor groups when we booked out the whole hotel for meetings. Everyone is so professional, quick with responses, and could not be more helpful. Highly recommend the Thomas if you find yourself in East Texas! Perfect location in the heart of downtown Tyler.

Quirky mix of good and fair. We arrived early, called the phone number and Andrew (whom my wife…read morecalls The Invisible Man) responded quickly with call back to electronically open the door. He checked and allowed us early entry into our room. Here's the thing; I'm torn on the score on this place. We really liked it overall. Terrific location--you can walk to coffee and downtown and a bunch of restaurants. You have to have an access code. One person forgot their phone in room with access code and couldn't get back in. There's no staff on premises until after 2:30. Check in and out are electronic. They are renovating downtown so parking is limited when workmen are there but we found parking close by over the three days we were here. We requested room tidy up one time and it wasn't done. I'd suggest actually talking to Michelle or onsite staff about any issues. Room was clean and modern. Comfy bed and towels. Yes, walls seem thin. We didn't have any issues. Modern hotel close to everything. Bar downstairs. Just wonky.

My boyfriend and I booked a cabin for a fun get away and were more than pleased with our time…read morespent! The cabin came with all the amenities for a comfortable stay and we couldn't think of any complaints come the end of the trip. Come Sunday when it was time for us to check out, the owners let us stay several hours later than we were supposed to! They were very accommodating. We'll definietely be visiting again.

This was far the worse place I have been to. The owners only care about the money. If you use…read moreanything they'll charge you and lie about things without showing you pictures of the damages. Please be careful before wasting your money here. We cleaned, washed dishes, etc, and we were charged extra for "damages" That weren't shown to us. I will make sure this place is known for their false accusations. Please be careful people, and if you do give it a try, please record and take pictures of every wall, kitchen, floor, corner, doors, outside, etc... Just to be in the safe side. Do a before and after just in case. Never coming here again! Forgot to mention, there was a $50 cleaning fee a night, included at the Lodge cabin that we stayed at for 2 nights. The $100 extra "damage" fee was not necessary. When we emailed them back for pictures of the countertop stains, she just said the maid had already "cleaned everything". No proof whatsoever. Be on the safe side and take a video of before and after.

Loved our stay here! Scott and Helen are very accommodating. We stayed in the Deck Cabin. Clean and…read morecozy. Satellite/cable tv. Will stay here again if my cousin throws another party in Lindale.

We went last week and were pretty disappointed. Golf carts were dirty, cabin had bugs and…read morespiderwebs, bunk bed wasn't pilot secured to the wall, didn't have enough utensils, no sponge to clean the dishes, no trash bags, pots and pans shoved into the cabinets like it hadn't been checked. We talked to the front office about it and they said they would call housekeeping and nothing.. none of the issues were fixed besides the coffee maker. We also ordered from the canteen and it was the slowest service I have ever experienced. The employees seemed completely lost and not sure how to run it. For the amount of money we spent, we expected a little more. Probably won't return and will go To camp Fimfo.

Mixed Experience at Jellystone Park in Tyler, TX - Won't Be Returning…read more We visited Yogi Bear's Jellystone Park Camp-Resort in Tyler over the 4th of July weekend, renting multiple cabins to celebrate with family. The water park was definitely the highlight -- our 2- and 4-year-old had an absolute blast. The main pool was also a hit with the kids. The fireworks show on the 4th was fantastic, and the overall list of amenities is impressive on paper. However, the rest of the experience didn't live up to expectations. Cabin Conditions: * The A/C worked well in the living room, but bedrooms didn't cool properly when doors were closed. * Every cabin we rented was noticeably dirty -- floors hadn't been swept and one even had old hot dogs left in the microwave. * A power outlet in one unit was missing a cover. When we reported it, we were told it wasn't a concern since it was behind a couch, and that no replacement was available. * Shower water pressure was barely a dribble. Booking & Check-in Issues: * Reservation originally showed 2 adults and 1 child -- we corrected this twice (via email and phone), but still arrived to find the wrong number listed and missing wristbands. * After addressing it at the office, an employee from the back (who hadn't been part of our conversation) loudly accused us of lying across the lobby. Extremely unprofessional and embarrassing. Thankfully, the staff member at the front counter resolved the issue. Canteen Inconsistencies: * Friday's ice cream experience was a pleasant surprise: generous portions and great value. * Saturday was a different story -- disorganized line, over 30 minutes of waiting, and significantly smaller portions for the same order. Other Observations: * Some activities were fun, but it felt like we were being nickeled and dimed: expensive gem mining bags, having to pay for mini golf balls, and constant unexpected upcharges. In summary, while the water attractions were great for our young kids, poor customer service, cleanliness issues, and lack of consistency made this stay more stressful than relaxing. We won't be returning. Anything else I need to add?

I choose to stay in an efficiency. This efficiency has hard wood type floors, drapes, bed spread,…read more& linens, all fairly new. Big screen TV, several channels. It was very clean. Everything worked. Quiet, day & night. Hospital House is on n the medical district. Close enough for me to get to Christus Trinity Mother Frances - at the door to my son's room in 5 minutes. The office staff is caring & worked with me when I wanted to extend my stay. So pleased

This is an...interesting place…read more My mother and I stayed here for an overnight as my dad was in the hospital, which is less than a block away. I called this "Your Aunt's House", meaning when you're on a road trip and you have to stay at your aunt's house, this would be that place. Furniture is a bit mismatched and older (think 70s and 80s), and the curtains and carpet have seen better days. However, it had everything that we needed (including dishes, pots, towels, etc) for our stay. The price is certainly a blessing. We got two adjoining rooms (two bedrooms, two bathrooms, one kitchenette and one living area) for $110 for one night; you'd be hard pressed to find that same amount of square footage for a better rate at a chain hotel. Between these two rooms there were two double beds, a rollaway bed and a couch, so we could have probably crammed as many as five or six in this room. The beds and couch aren't the most comfortable, so I probably wouldn't push it, though. TVs in the both rooms featured cable channels and WiFi was available. The lady that checked us in was helpful and efficient, so no complaints there. The place is what it is, and if I found myself in the position of having a loved one in the next door hospital for an overnight, I wouldn't think twice about staying here again.

Stopped in for a drink, and Gina was over the top awesome!! The whole staff made us feel right at…read morehome FRIED PICKLES WERE GREAT

From staying at other Holiday Inn Vacation Clubs around the country, I have to say this is my least…read morefavorite. What the website depicts the grounds to look like, location of rooms and housekeeping/maintenance keep tidy are down right wrong. The website makes it appear that the hotel rooms/buildings are near each other. False. Upon check-in we learned that our party of 11, was going to be separated. We asked if the 2 rooms were close to each other, she replied "oh yea just about a mile away." WHAT? A mile?!? I have literally have to get in our car and drive to their section of resort. The main hub where the welcome center, activity center, golf course, tennis court, basketball court, playground, pool (with separate zero entry for kiddos) and some multi story lodges are on a completely separate road then the remaining areas. The activity center has two pool tables ($1 in quarters to play), quarter machines, small arcade, giant checkers, giant chess, ping pong, game checkouts, blue bell ice cream, cold candy bars, cold drinks, subway and movies. The indoor waterpark is $24.95 for all day, opening to close (9pm) or $21.95 for evening hours. There is a huge area for little kiddos and 3 small slides for little ones. There is a lazy river with tubes, small wave pool, two slides with tubes and two body slides. We spent ALL day here and enjoyed every last part. I recommend sitting in the back of waterpark where they open the screen doors and it feels so cool with the breeze. Inside the check in area to pay for waterpark there is a SubWay and a pizza place. Both are good. The pool next to the waterpark is packed. Locals come here and take over. It was annoying, they had a loud portable speaker and literally acted like it was THEIR personal pool. The bathrooms here are DISGUSTING! Make sure you wear shoes at all times. The Beach Club, is on a completely different road. You literally have to get in your car and drive to it. These are tall multi story white beautiful buildings. The pool has a splash pad, zero entry pool and then a attached pool. Also at this pool area is a basketball court, tennis court, playground, volleyball area in sand and "beach" access. The bathrooms here are DISGUSTING! Then there is Lakeside. This is directly next to Beach Club & we stayed here. It's gated but the gate never worked the whole week we stayed here. It's a cabin in the woods. We were in cabin 113. It was cute. The cabin has stairs to the front porch with table/chairs and huge massive wasps and giant giant spider webs. Upon entry you have a living room with fireplace, dining room table and kitchen. There were millipedes all over the floor and cobwebs on every piece of wood furniture. It has two rooms, the master on the right and a 2nd on left. Inside this master I was greeted to about 4 huge ants and 5 millipedes. Master has a huge jacuzzi tub and spare has the shower. Within 3 days I woke up with different bugs INSIDE my bed. A spider, ant and an unknown identity bug. Gross. The jacuzzi takes 35 minutes to fill up 2 inches. When jets are on ants came out and the water blasts the mirrors. Beds had dirty sheets. We called and complained and never got clean sheets. The shower is meant for people 5'5" or shorter. I am 5'8" and my head went over the shower head. I had to squat to wash my head, nothing like doing squats so early in the morning. Throughout the week we encountered several bugs, insects and arachnids. I understand we're in the country/wilderness but bug control is highly needed and maintained. Every morning I saw ants and millipedes coming from under the baseboards and under the beds. I ALWAYS walked around with flip flops on. The pool in this area is TINY. Next, the Presidential Club at the Marina. This was even further down the road from the Beach Club and Lakeside Inn. Literally at the end of the road. Talk about beautiful and spacious! My family who was staying here also encountered bugs. They were in a 2 bedroom condo. It had a full kitchen, dining room table, couch set, table, fireplace, full washer/dryer, jacuzzi tub, shower, toilet, king sized bed and a whole separate unit with attaching door that has a bed, kitchenette and bathroom. Now, even though it's gorgeous... I heard they didn't have kitchenware. The scenery was beautiful it was right on the marina - talk about gorgeous! Parking can be a nightmare. There weren't enough spots for the resort. There is no pool here. Occasionally, while in the pools, every few hours a Holiday Inn employee dressed in a red shirt, black pants blew a whistle and said "pool check" - meaning you vacate the pool and show your room key. This flushed out the pool with the non guests and just locals. This is literally all they did. Easiest job in the world. Noodles, life vests, rafts, water guns and tubes are allowed in the pool.

Quiet, clean and super affordable rooms. Staff is super friendly. Offers weekly rates too with…read moreeveryday housekeeping service highly recommend

This place is disgusting and poorly run. The rooms reek of cigarette smoke even though "No Smoking"…read moresigns are on every door. The hardwood floors have never been cleaned and hot water is hit or miss, so expect to be forced to shower at 1:00 in the morning. There's no such thing as sleeping in as the couple owners argue loudly every morning and if you leave to go anywhere, you can expect your card key not to work when you return so you might as well stop by the office before wasting your time trying. There's trash littering the parking lot and I had someone literally put there face up to my window and look in. There are way too many hotels in this area - check reviews and choose accordingly. Oh, I forgot to mention the mold on some of the furniture.