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    WM Events

    5.0 (1 review)
    Closed • 9:00 am - 6:00 pm

    Services - WM Events

    Event planning

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    3 years ago

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    Jenz Events  - Winter Wonderland at Studio 42 in Ellenwood

    Jenz Events

    (9 reviews)

    Unfortunately, my experience was extremely disappointing and I would have given 0 stars if…read morepossible. We rented 20 barstools for our event, and our rental was paid in full. Our contract listed a 10:30 AM pickup appointment. My wife arrived around 10:45 AM and found no one there. We called several times, received no answer, and I sent a text letting the vendor know we were at the pickup location. At 11:09 AM, instead of receiving assistance, I was told our appointment was considered a "no-show" and that we would have to pay a $50 reinstatement fee if another pickup appointment became available. After reviewing our contract, I was even more frustrated. The agreement states that exact pickup and delivery times cannot be guaranteed and references a three-hour window, yet nowhere in the sections we reviewed does it clearly state that arriving 15 minutes late for a pickup appointment automatically cancels the order or authorizes a $50 reinstatement fee. Other sections reference different fees for different situations, making the policy confusing and inconsistent. What bothered me most wasn't just the fee--it was the complete lack of communication. We had already paid in full, were actively trying to reach the vendor, and were only 15 minutes behind. A simple phone call or text asking if we were still coming could have resolved the situation immediately. Policies are important, but so is customer service. Instead of working with a paying customer, we were met with silence followed by additional fees that don't appear to be clearly explained in the contract. 10/10 would NOT recommend.

    Use this review as a warning to prevent a horrible experience!!!!…read moreThis company uses rentals as a means of scamming customers out of their personal information to fraudulently make additional charges to your account. They refused to leave the 2 tables & 15 chairs without a picture of my debit card (which now makes sense). She refused to pickup their items, and demanded I drop them off instead although delivery/pickup is in the agreement. She sent text harassing us for 2days, photos and videos of herself at the court, added my husband into the text thread. Threatening to call his superiors. I called the police to have an officer call her he spoke to her and agreed to wait and be here at my property to help her get her items and she refused. She has attempted to charge my card 5 different times for 5 different amounts. I have reported her business to the BBB as a scam and everyone else should as well. I wish that I would have seen the reviews prior to supporting this small black owned business. ***PLEASE BE AWARE*** THAT THIS COMPANY IS A SCAM

    WM Events - eventplanning - Updated October 2026

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