1. With Love & Care

0

Bristol, SGC

With Love & Care

5.0 (1 review)
Open • Open 24 hours
Updated over 3 months ago

Services - With Love & Care

Maid services

Regular home cleaning

Commercial deep cleaning

With Love & Care Photos

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7 years ago

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Gleem - Gleem helping charity of Frank Water

Gleem

(6 reviews)

I was disappointed in the service we received from Gleem. They aren't the cheapest cleaning…read morecompany, but we were prepared to pay a premium as their website gave the impression of an efficient cleaning service. It all started off fine - the quality of the first few cleans was good. However, things went downhill from there and for the last three weeks in a row they have let us down. The first week the cleaner turned up on the wrong day. The second week the cleaner couldn't make it, and they had no one to replace her. The third week they called at short notice to say they could no longer find a cleaner to clean our house at the agreed time and that, going forward, they only had one slot free in the week - at a completely unsuitable time for myself and my partner. I asked their customer service rep (who said it was all completely out of his hands) if I could discuss with a manager, and he assured me a manager would call me back - however over a day later I've had no call back! Suffice to say we are now looking around for an alternative cleaning service. Gleem are always keen to ask for feedback - emailing 'satisfaction surveys' after every clean and asking customers to promote them on social media. Based on my experience of them, a little more focus on providing a reliable service and a little less on marketing surveys would benefit the business. At the end of the day this unreliable service is Gleem's loss, as letting down customers in this way means they have lost long-term business.

From day 1 Gleem totally betrayed my trust, yet used every trick to try and keep my trade…read more They bought a rival company (Hewer's House Clean) while I was away on holiday, but never emailed me about this. They then continued to enter my house without my agreement that they were cleaning the house, even though I'd not set up any payment system with them or had any contact with them. When I returned from holiday I discovered a clean hadn't been done, but had no clue at this stage that my cleaning supplier was Gleem not Hewers. A morning of calling different people established what was going on (Gleem had bought Hewers) but in the conversation with Gleem they never once mentioned they'd actually cleaned my house. So they then asked me to sign up by handing over my card details. At this stage it seemed okay, as they'd said they would match the old price and had taken on the previous cleaners from Hewers. I gave the details over and they immediately charged me for a clean I had no idea that they'd done, as in they never told me they were about to charge me for that until they had the card details and it was too late. I had NO WAY of knowing they'd done the clean, not Hewers as I had been away, Gleem didn't have my email address and they never gave me any due notice of charging. I let this pass as they'd said there was a chance of getting the money back from Hewers (hah no chance) and also it was my old cleaner who was good. Give it a couple weeks no clean happened (without notice): the cleaner had left. Another cleaner was much worse, another cleaner came in and was okay, but only did 1 week then disappeared. Another person was really bad. VERY erratic service. No consistency. And finally Gleem basically doubled their price from what we'd been paying. I had an email exchange start with one member of staff but as I decided to cancel the service 'within 48 hours' they felt it appropriate to charge an additional £40 for that non-service, effectively a charge for their cleaner to not come. On top of the £25 I'd had taken without my agreement from my bank account when first speaking to them. Avoid this service at all cost.

With Love & Care - homecleaning - Updated October 2026

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