From day 1 Gleem totally betrayed my trust, yet used every trick to try and keep my trade. They bought a rival company (Hewer's House Clean) while I was away on holiday, but never emailed me about this. They then continued to enter my house without my agreement that they were cleaning the house, even though I'd not set up any payment system with them or had any contact with them. When I returned from holiday I discovered a clean hadn't been done, but had no clue at this stage that my cleaning supplier was Gleem not Hewers. A morning of calling different people established what was going on (Gleem had bought Hewers) but in the conversation with Gleem they never once mentioned they'd actually cleaned my house. So they then asked me to sign up by handing over my card details. At this stage it seemed okay, as they'd said they would match the old price and had taken on the previous cleaners from Hewers. I gave the details over and they immediately charged me for a clean I had no idea that they'd done, as in they never told me they were about to charge me for that until they had the card details and it was too late. I had NO WAY of knowing they'd done the clean, not Hewers as I had been away, Gleem didn't have my email address and they never gave me any due notice of charging. I let this pass as they'd said there was a chance of getting the money back from Hewers (hah no chance) and also it was my old cleaner who was good. Give it a couple weeks no clean happened (without notice): the cleaner had left. Another cleaner was much worse, another cleaner came in and was okay, but only did 1 week then disappeared. Another person was really bad. VERY erratic service. No consistency. And finally Gleem basically doubled their price from what we'd been paying. I had an email exchange start with one member of staff but as I decided to cancel the service 'within 48 hours' they felt it appropriate to charge an additional £40 for that non-service, effectively a charge for their cleaner to not come. On top of the £25 I'd had taken without my agreement from my bank account when first speaking to them. Avoid this service at all cost. read more

**SHOCKINGLY BAD SERVICE, DO NOT USE** I made enquiries with Gleem as to whether I could set up a regular domestic cleaning service and was told this would be fine. Great. I booked it for Wednesday 26th September, and received a 'We've Received Your Booking' email on the same day. Later that day, I received a voicemail from a staff member called Altair, who said that unfortunately the 26th was not possible so would I mind having the clean on Monday 24th instead? I sent an email to the Gleem email address (note you cannot email any member of staff directly, and so staff seem to pick up random emails and have no clue about the history of the case) to say that this was fine. I also called and left a voicemail to say this was fine, and that I would drop my keys off over the weekend so they could use them on the Monday. However, I was ill over the weekend and didn't get a chance, so on Monday morning before 9am I sent an email marked important saying that I would leave the keys in a safe place and please could they confirm this was ok. I then called approximately 6 times over the course of the day to see if that was ok, and left two voicemails as there was no response to any of my phone calls. Unsurprisingly when I got home the house had not been cleaned. So, on Tuesday I tried several times to call again, with very little luck. I got through to Altair who seemed very confused about who I even was (he thought I was a different Amy) and didn't seem to know why the booking was moved to Monday as it was still showing on the system as Wednesday - even though he was the one who said it had been moved to Monday! I asked politely if all correspondence could be by email as I was at work, but received 2 more voicemails (one asking me to call back, one blank message). So I emailed the generic Gleem email address once more reiterating that I cannot answer the phone whilst at work, and also asking if I could expect the clean to happen on Wednesday as it didn't go ahead on Monday. With absolutely no success in finding out whether the clean would go ahead the next day, I decided to just leave it and see what would happen. Then at 21:54 on Tuesday evening, I got an email from Courtney-Leigh Oakes (the Domestic Manager apparently) asking if I had dropped the keys off at the weekend. Pretty unimpressive considering that I had called and emailed at least 10 times after saying I would drop the keys off explaining that I would leave them somewhere safe instead. I woke up on Wednesday (today) to another email from Courtney (sent at 00:07 - office hours are supposed to be 9am to 5pm so I am now understanding why it is that no one ever answers the phone during these hours) asking if I had left the keys in the safe place for Wednesday's booking. I replied saying Yes, set off for work and thought I would try to give them a ring just to confirm. I got through to Greg, who seemed unable to even confirm if I was due to have a clean on that day, let alone whether they were aware the keys were in the safe place I specified. He said he would put me on hold and speak to Courtney, but after 10 mins on hold I hung up and called again. After about 5 attempts Greg answered again and asked if he could email me. I said absolutely not because I have no faith that anyone will email me and I need an answer now - will my clean happen today or not? Simple question - you would think! After being put on hold for another 5 minutes, I finally got confirmation from Greg that yes, the clean would happen! At around 10am whilst at work, I received another email from Courtney (again in response to an old email and clearly without any awareness of the current situation), saying that there never was a booking for Monday, but yes, I would be having my clean today "with our lovely cleaner Arina." I didn't bother replying because finally it looked like the clean would happen. The clean was scheduled from 12-2 and as I received no emails or calls in this time I assumed it had all gone to plan, at last. But of course not. Strangely, one hour ago, I received an email from the generic Gleem email address with the subject "Re-schedule of your booking". Well, I didn't reschedule the booking, but looking at my account on the Gleem website, they had gone ahead and rescheduled the clean to tomorrow without asking me first. Once again they failed to do the clean they said, once again they failed to answer the phone as I tried to call at least 5 times in the last hour, and once again they have left me two blank emails. If this story were not clear enough, my advice is simple: AVOID THIS COMPANY AT ALL COSTS. I have spent hours of my time trying to arrange one simple house clean and all it has caused is stress and frustration. read more

The website and booking system for the Gleem Team was excellent and made the whole process simple and fast. The Team arrived promptly and very quickly set to their task, with no fuss and just enough questions to make sure we were all on the same hymn sheet. They then proceeded, using the company's equipment and products, to do a very nice job of cleaning my apartment in keeping with the task as agreed. They were friendly and efficient - I was very happy indeed with the whole process and am looking forward to them coming back again soon! read more

Terrible company. Hired them for office cleaning and the standards have been awful. Had to complain several times about bins not being emptied, bathrooms not being cleaned, really basic stuff and was given nothing but lies and excuses. I've since spoken to two other nearby companies who have also used this company before and they said they'd also found them a nightmare, only wish I'd spoken to them before we hired them! They also tried to say we needed to give them three months' notice to cancel, despite us not having signed a contract with them! Avoid, avoid, avoid. read more

I was disappointed in the service we received from Gleem. They aren't the cheapest cleaning company, but we were prepared to pay a premium as their website gave the impression of an efficient cleaning service. It all started off fine - the quality of the first few cleans was good. However, things went downhill from there and for the last three weeks in a row they have let us down. The first week the cleaner turned up on the wrong day. The second week the cleaner couldn't make it, and they had no one to replace her. The third week they called at short notice to say they could no longer find a cleaner to clean our house at the agreed time and that, going forward, they only had one slot free in the week - at a completely unsuitable time for myself and my partner. I asked their customer service rep (who said it was all completely out of his hands) if I could discuss with a manager, and he assured me a manager would call me back - however over a day later I've had no call back! Suffice to say we are now looking around for an alternative cleaning service. Gleem are always keen to ask for feedback - emailing 'satisfaction surveys' after every clean and asking customers to promote them on social media. Based on my experience of them, a little more focus on providing a reliable service and a little less on marketing surveys would benefit the business. At the end of the day this unreliable service is Gleem's loss, as letting down customers in this way means they have lost long-term business. read more

Horrendous customer service. My booking was cancelled by one of the rudest representatives I have ever spoken to, not to mention the fact that they allow online booking when they fully know that they won't be able to deliver. I will never book with them again, they hire extremely rude representatives that believe it's acceptable to hang up on customers, and they cancel bookings, putting would be customers in a difficult situation. I would give less than 1 star if I could. read more