AVOID! They worked hard, but that's their job, and they were well paid for it but chose to do the bare minimum and run.
I chose this company as competitive and had extras included in price, including free boxes; The email quote was worded to give impression of professional company prepared to make a move as stress-free as possible. I think it was cut and pasted from another company.
First off Mr Little didn't arrive with boxes the weekend prior to the move, as arranged, so I missed 2 days of packing. I work 2 jobs so this was a major hitch. His excuse was that he had left his phone at another job and his son had dropped IPad down the loo! I should have cancelled there and then.
But Monday he arrived with boxes and tape and had a quick look around and said they could do it in one move. I felt better and negotiated extras such as putting up curtain poles, as flats opposite looked into the children's bedrooms, and to assemble flat-packed new beds (£160 extra). He actually only did the 2 flat-packed new beds; one took 3 men over an hour as they did it wrong and had to start again, but that wasn't my fault.
On the day of the move he turned up on time with 2 other men; I live on a busy street in the centre of Bristol and was moving not 5 minutes drive away to another busy street. I hovered around the lorry as my furniture was left on the pavement outside; Andy assured me not to worry, as someone would be on the van at all times so I went back inside to finish clearing up. Half hour after this I heard a woman shouting through my open door whether she could take a large mirror; other people were also outside looking at my stuff; there was no-one on the van and after the move I discovered 3 kitchen chairs and a bathroom wall cabinet was missing (at least that's what I have realised so far, as still nowhere near unpacked due to how they left me). The removal men did not seem at all bothered about people trying to take my stuff!
Once the van was full they said they would meet me at the new house. I met them and they opened the van, again it was full view of a busy street and with a small garden in front of house, the van was further away from door than before. Therefore I wanted them to unload as quickly as possible to avoid anything being taken, so I told the men to put a lot in the large kitchen and they happily piled everything up from floor to ceiling leaving me with a tiny path to the kitchen sink. They took the heaviest furniture to the upper floors, but filled all the downstairs rooms with boxes and bags and did not offer to take them upstairs; they seemed quite happy to put them there and leave a women with 2 children to sort themselves out. We have lots of books and those boxes are just too heavy to move to the living room and bedrooms. They could have moved them up easily.
They did not go back to the old house for the rest (it took me 4 trips in my tiny car), did not put up curtains and couldn't get out of the house fast enough once it got dark (I heard them saying they wanted to finish before dark). They basically took my money and ran.
I did not want a confrontation in front of the children and I could tell they did not care one way or the other. Andy was paid £500 for the move which was only 5 minutes drive away. He basically did the bare minimum, despite being paid extra. I sat on the stairs in dismay and sarcastically said Thanks, I'll recommend you, but they hardly gave a nod back as they left.
The only successful thing Andy removed was my faith in removal men. No pride in his work at all. He should be ashamed of himself. I texted him to say so - needless to say I received no reply.
Update: Just received an email response disputing some of what I say. Of course they would do so. I could respond to each of the comments he made but there is no point and frankly I want to put it behind me. Despite what his response says, If he had offered anything I would have accepted. My furniture was taken, as was left outside with some stuff I didn't want to take, rather than put straight on van. They didn't do all agreed extras on the day, and I certainly am not paying anyone recommended by them to put up shelves once new house was sorted, as previously intending to do. I stand by my review. read more
