Unfortunately, all that the representatives seem to care about here is the sale - not the customer…read more I came here to upgrade my phone and did not have the best experience. The two men who assisted me seemed very helpful at first but took over two hours to update our phones due to an "update". When we came back, they said found a great deal and could save me $10 per month by adding trackers on. Long story short, after speaking with a t-mobile rep through text, I found out that the only "deal" there was was getting $5 off the $10 per month trackers. I went back to the store to ask for clarification and to possible return the trackers. The representative was not helpful at all. Even after speaking with his manager over the phone, he was still not able to explain how having these trackers would save me money. They were claiming my bill would be less money and if I took them off, it would go up in price, which the rep who I chatted with while in store confirmed that is not sure and she was not sure where they got that information from. I had to ask several times in a row for the trackers to be returned and he kept offering that the manager could call me when I was no longer interested after the conversation I had with the rep while waiting over an HOUR in the store. I will not be coming back here and hope to find a better experience at another t-mobile.

They are absolutely liars in this store...DO NOT GO TO THIS STORE...they promised us a price and a…read morediscount...they strung us along for months saying oh next month the price will be adjusted...then they admitted they screwed up but it was too late to fix...they tried switching g us to an over 55 plan to get us a discount but we are not over 55 so obviously we lost that discount

Went into this store on the Friday that the new iPhone was released and was very excited to hear…read morethat they had phones in stock. Smooth transaction. Three days later, my Verizon bill came in my email and I was very surprised to see how expensive it was. Upon further review, the representative added a $17/month fee for insurance on my new phone without mentioning it to me. I never get insurance through my cell phone provider, I always do it through Apple, so had he mentioned it I would have declined. I was able to get it removed, but I'm now responsible for the fee this month and have to hope Verizon remembers to give me a credit on next months bill. Overall, I'm extremely disappointed with my experience and will never go back to this store.

Always busy but best customer service and they move through the line quickly. You can't beat the…read moreprices and deals, not to mention the friendly service.

We had Atif who helped us. My mother in laws iphone 5 was going to be out of date and also her…read morebattery wasn't holding a charge. She is already a Verizon wireless customer but this place is top notch! We walk in, someone helped us right away. We didn't have any intentions of buying a new phone but we asked about an iPhone 6s or 7. We weren't pressured into buying anything. We initiated the prospect of a new phone. For only 9 extra dollars a month my mother in law has a newer phone. They also threw in a screen protector and a nice case for free!!! Can't recommend this wireless provider enough!! The team is great!

What an amazing experience! Thank you for helping me upgrade my Iphone 12 Pro to an Iphone 17 Pro…read more Everyone here treats us like we are family. We can't thank you enough for a great experience and such kindness. The phone and service works great to Casey and his team. Thank you so so much. We appreciate you all and will never recommend anyone to buy a phone anywhere else.

Excellent and timely response. A++++ recommended. A little pricey but well worth it. Definitely…read moredoing business again

lovely store located in Babylon village . got my iPad screen repaired quickly and also removed…read morepancake batter from my phone speakers . the owner Jay is very nice and great customer service . definitely will be coming back for more future repairs