This review is for Wintrust Financial, whose address is the same as Wintrust Mortgage.
Do not bank here. Your information is not safe.
My brother banks at one of their branches in the South Suburbs. My brother's bank account was hacked over the summer. It was being resolved and credited back to his account. A few weeks later, I got mail from the main headquarters in Rosemont---to my address. His name, but my address. My brother lives 50 miles away. He has never lived with me. The letter was in regards to the matter of the hacking. He called the bank, they were puzzled---said my address was not attached to his bank account. About 10 days later, I got a second letter. He called his bank again, but they were clueless, said they would look into it. When I received a 3rd letter, I called because I was annoyed for my brother. While there are no account numbers on these letters, this letter has information about this incident---and the dates keep changing. How do we know his information is actually safe with this bank if they do not know why his mail is even being sent to me?? Their first line resolution was they could add my address to their "do not mail" list. I said, "How does that help my brother? The problem is his mail is being sent somewhere else, not to him!! And btw, thank goodness his mail is coming to a relative!!" They could only help me with so much, got my brother to connect with them---and they said they figured it out. Oddly, they did not tell him what the problem was.
Guess what?? Today, I got another letter from Wintrust Bank HQ in Rosemont. This is a security and privacy issue. Your information is not safe. I told my brother to change banks. read more