I honestly don't even know where to begin, but after years of living at this property, I feel it's…read moreonly right to share my experience and hopefully save someone else the unnecessary stress.
I've watched this property decline tremendously in management, communication, and overall upkeep. The constant turnover in office staff and management speaks for itself. Previous management may not have been the friendliest, but at least they seemed competent. I can't say the same for the current management.
My recent apartment transfer was an absolute NIGHTMARE. I started the process in JUNE with the previous property manager, with an understanding that I could transfer when a more suitable apartment became available. Instead, I dealt with months of poor communication, unnecessary delays, and misleading information.
It took nearly TWO WEEKS to get an answer about securing a rental rate, only to be told the delay was because people take time off and there was a holiday (Labor Day, ONE Monday). This was happening TWO DAYS before I had to move! To make matters worse, the exact apartment I wanted was relisted at the SAME RATE I requested on the day I picked up my new keys. When questioned, the current manager, Danielle, told me someone had applied and wasn't approved. When I pointed out that I had documentation showing the apartment was under MY name, she backtracked and admitted I was right.
The regional manager, Kay White, was no better. I was told I couldn't receive the previous rate because the special had ended and apparently "the computer" determines pricing. She also casually dismissed the price difference as "only $87 more." That's $1,044 over a 12-month lease! How incredibly tone-deaf to minimize someone else's money, especially when your own management team's handling of the situation created the problem.
As if that wasn't enough, I was hit with approximately $494 in move-out charges without a proper walkthrough or clear explanation. This included charges involving repainting and even $50 for shower hooks that were there BEFORE I moved in! This property doesn't conduct walkthroughs with residents, yet has no problem charging them afterward. Thankfully, I document my apartments with photos and videos.
For the rent being charged, the condition of these apartments is also unacceptable. Deteriorating appliances, rusted hardware, and unresolved maintenance issues. I've submitted requests for a broken AC unit and leaking refrigerator less than a month in this new unit.
The grounds are poorly maintained, and the trash situation is disgusting. I spent nearly a YEAR dealing with inconsistent valet trash pickup, a service residents PAY for. Yet management has time to threaten towing vehicles to accommodate overflowing garbage areas instead of addressing the actual problem.
What bothers me most is the complete lack of accountability. I've had my concerns dismissed, my words twisted, and unnecessary stress added to what should have been a straightforward process. Because of the unnecessary delays and pressure to make a decision just TWO DAYS before my move-out date, I'm now stuck in a unit I'm unhappy with, all because of management's poor handling of a process that should have been simple from the beginning.
I've referred TWO people to this property over the years, but I will NEVER recommend it again. What was once a tolerable place to live has become a constant source of frustration.
I wouldn't recommend this place even if it was somebody's last option. For what residents pay, basic honesty, professionalism, proper maintenance there are so many better and newer options within the area.