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Winter Session Outpost

5.0 (1 review)
Closed • 9:00 am - 5:00 pm

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8 years ago

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Overland

Overland

(49 reviews)

$$$

Lodo, Northwest

Incredible shoes with fur inside, like walking barefoot so comfortable. Ordered online and they…read morearrived with perfect fit and packaged. M T Arnold Author, Hiker

I stopped by this store on 10/29 around lunchtime, and was really taken aback by the rudeness of…read morethe customer service. When I asked about cleaning instructions for a very expensive item, the man helping me gave short, one-word answers. When I tried to clarify, he rolled his eyes at me. I had to keep pressing just to find out that the item couldn't be cleaned at all, from a different (this time female employee who was much nicer) something you'd think would be clearly explained up front. I'm sorry if I'm not an expert in this niche area, but that's exactly why customers ask questions--especially when they're making a significant purchase. Basic courtesy and patience should be part of the job. If this is the owner, and you're in a position where you don't need customers, then congratulations--you've succeeded in driving one away. If you're an employee entrusted by the owner to represent the business, that's even worse, because you're treating customers with blatant disrespect and damaging the reputation of the place you work for. For a store located in a tourist area, where many customers are likely unfamiliar with your products, you'd think customer service would be a priority. Unfortunately, this experience was so unpleasant that I wouldn't want to return or recommend it to anyone else.

Winter Session Outpost - leather - Updated May 2026

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