I had a very concerning experience with Dr. Elise Durville during an emergency visit for my dog…read more I brought my dog in with clear signs that something serious was wrong, including visible distress, pain, and significant bleeding with clotting (I showed photos). Despite this, I was told it was a urinary tract infection and was sent home with antibiotics, without additional diagnostics such as bloodwork. I called back a few hours later, asking if a pain medication could be filled as it was obvious she was in quite some pain. I was told UTI's are not painful and that my dog is clearly just an anxious dog. After continuing to push for pain medication, she begrudgingly filled the script. Over the next several hours, my dog's condition worsened further. I called a final time reporting escalating symptoms -- severe pain, inability to lie down, elevated heart rate, and a distended abdomen. I specifically asked if I should bring her back to the ER and was told these symptoms were "standard" for a UTI and that returning was NOT necessary. Completely invalidated my concerns and made me feel like I was crazy for calling back again. Trusting my instincts, I brought her to another emergency hospital. That decision saved her life. She was diagnosed with rodenticide toxicity and was internally bleeding from every single major organ -- a life-threatening condition requiring immediate care. I was told that delaying treatment any further could have been fatal. If I listened to Dr. Durville, my dog would not be alive. Dr. Durville later called to confirm it was not a UTI, but there was little acknowledgment of the earlier dismissal of symptoms or the guidance provided. She did not apologize until I asked her for an apology and I do not feel as though there was enough accountability to ensure this never happens again to another dog, which is why I write this post in warning. This experience was incredibly distressing, and I remain steadfast that the severity of my dog's condition was not appropriately assessed. Not only did bringing her to MPV not help my dog, it only made it worse and delay her getting the critical care she needed to survive this. Which consisted of 2 nights in the ICU, multiple blood transfusions, and a $10,000 bill. I am also still awaiting reimbursement for the initial $800 visit, which did not include diagnostics that may have identified the issue sooner. I share this in hopes that future concerns are taken seriously and thoroughly evaluated, especially when symptoms indicate something more severe.

This weekend, we rushed our 6-month-old Bernese Mountain Dog, Milli, to Meredith Place Veterinary…read moreEmergency Hospital after she unknowingly consumed a poisonous mushroom. We had no idea what had happened until she suddenly became unable to walk and started seizing. The incredible team at MPVEH took Milli in immediately, and without a doubt, saved her life. If it weren't for the swift action, expertise, and genuine compassion of Dr. Angel and her team, we would be telling a very different story. From the bottom of our hearts -- thank you. We will be forever grateful to this amazing team of doctors for giving us more time with our girl.

My animals have been seen here for over a decade. Loss of veterinarians and staff started to show…read morea few years ago. My particular veterinarian who I really liked has been of their game for a while. Im being vague on purpose but my beautiful 2 year old boy died due to carelessness one week ago. I had a bad feeling going in knowing that my vet was just not paying attention to my concerns about his previous sensitivity to anesthesia. I don't think the technician had adequate experience. He died after receiving excessive anesthesia and a poor resuscitation effort. I don't think the Kindness animal Hospital staff is properly trained to manage a code situation. I was provided no explanation. The surgeon or tech did not meet me when I arrived to pick up his body. It has been a week since his death and no one from the office has had the decency to call me to review this tragedy or see how I was doing. If this was a two year old child there would be repercussions, an investigation. But careless veterinarians get away with murder and no one knows or cares. I used to speak highly of this animal hospital. I can't anymore. Do your best to find another place to take care of your animal family.

We can't state enough how pleased we've been every time we've had to take Jelly to you and…read moreyesterday was no exception. Each and everyone's empathetic and graceful help yesterday in her passing was above and beyond and beyond that again. Thank you, Paul and Gloria

Absolutely horrible experience since Dr. Formea has been bought out. My dog went in for surgery and…read morecame home sick. Was contagious and got our other dogs sick. They refused to even entertain that our dog could have contracted ANYTHING from their clinic. Ignorance disguised by massive arrogance. Upon discovery that my dog's mass that was removed from his mouth was cancerous...instead of a phone call that offered sympathy, time, and explanation, we received an email that left upset and confusion. Dr. Formea would never have let his clients feel this way or been left with so many questions. We will NEVER go back to this establishment.

I had met Dr. Scire's husband at a Laconia based business in January of 2024…read more Through the course of regular conversation, as I was looking for "Rescue Remedy" for my dog, because I had a gift certificate for his store, I mentioned that I was also looking for a new Veterinarian as well. I was delighted when he told me about "their" Alton Veterinary Clinic! Dr. Scire and her staff, from front desk to all the Technicians, were always kind to me which I appreciated because I was going through some very significant health challenges and associated financial changes as well, and I really needed to have a "happy" experience for myself and my dog, Garrison! His needs were: vaccinations, heartworm check, dentistry, and an aggressively growing lump removed. The first visit covered vaccinations, heartworm, fecal and urinalysis. The second visit included his preop bloodwork. The third visit was for the dentistry and surgery performed under one anesthesia, and the fourth visit was for suture removal (included in the fee for the surgery). The charges were as expected and came in UNDER the high end of the range that was quoted. Thankfully, the growth cytology came back benign for cancer! I will always be able to recommend Alton Veterinary Clinic because they were willing to work with the "Scotties Rock Foundation", my source for the funding of Garrison's needs while I was going through cancer screening for myself. I forgot to mention that I am also a Hemorrhagic Stroke survivor as well, dealing with a left side deficit of strength, and they were very accommodating of my medical handicap and personal needs. They also are one of a very limited number of Animal Hospitals in the Lakes Region that still offer a Senior Citizen discount! I will forever be indebted to Dr. Scire and her excellent staff, for their kindness towards Garrison and me!

I love this practice. Everyone is so wonderful from front office staff, assistance, vet techs, and…read morethe docs themselves. Most of my animals have had special needs and I can always count on their ability to diagnosis and the tender care they give to all my animals, even the challenging ones!

Drs J Jaques, Dr C Jaques and Dr A Bruce and their staff have been treating our pups for over 6…read moreyears. Their knowledge, compassion and professionalism is extraordinary! We are so blessed to have them care for our fur babies!

Showed a picture of my cats ruptured anal gland and they confirmed that is what it was they were…read morevery prompt in reviewing and responding to my concerns

We had our 16 year old girl who could not walk anymore. She progressed to the stage of starting to…read morehave a hard time walking, to not walking at all within weeks. I always said she would go quick. I made the hard call and within a few days they were out in our yard. They made the experience as peaceful as possible, and when I am losing my mind I just lost my girl, they had the greatest compassion and were there for the whole process. Having never had met or even used their services, they acted as if we had been with them for years. I cant thank them enough.

I am still in a state of grief. My cat started showing signs of illness so we took her to her…read morenormal vet. They said it was simply conjunctive eyetis and constipation. She had mega collin, aggressive cancer and sever anemia. I couldn't get over the fact that I allowed her to get sick and how sudden it was. Her surgery and hospital stay costs were impossible for me to come up wifh on such short notice, and the vet was honest about the situa Everybody was so gentle and kind about the situation. The vet evsn cried with us as I sang a song I wrote for her, years ago, as she took her dinal breath. I have the ashes of a German Shepherd, and there were no options for urns, nor keeosakes. At caves for private cremations, you get to pick your urn and also get keepsakes. The urn and clay pawprint cost more than the group cremation, where you still get an ink noseprint and ink pawprint. They also sent a beautiful empathy card signed by all the staff.

We had an appointment for our dog to have surgery that was recommended by CAVES and we drove 40…read moreminutes only to have the surgeon tell us that the surgery was not necessary and basically talk us out of having the procedure done. They charged us $286 for a scheduled appointment that they recommended and we left without having anything done.

This practice was bought by a private equity group and since then the care has been terrible. A…read moreonce caring vet is now peddling unnecessary money making tests, prioritizing cash over care. We had our actively dying dog in the practice and instead of discussing end of life care, the vet wanted to schedule an ultrasound for a week later. This is just one of many examples. Do yourself a favor and look at the positive reviews of this practice: they are all years old. Do not go to this practice.

I had been a customer for 10 years, through 2 Dogs. The interesting thing about this office was…read morethe wide differences in their Vets. Some were good, and some not-so-much. The owner Dr Keenan and Dr North retired at the end of the year, leaving I am told the new owner, Dr Cote. She's not so good. Although we can surely expect new Vets to be hired that might be very good, we decided to go to a different highly rated Vet office near Moultonborough instead. The timing was right. It's hard to leave, but you have to do the best for your beast...

The staff was very friendly and helpful. The facility was very inviting and clean. Dr. Stone took…read moreextra time to speak to my husband on the phone after our appointment. All of the staff I spoke to were very friendly and helpful.

As an emergency visit we were met with compassion and concern for Tuukka and was taken in right…read moreaway and he was cared for very well . Dr and staff helped us understand all we were dealing with and took time to help us with Tuukkas situation Everyone there from the staff at the front desk, techs, drs and even the follow up calls I can't say enough on how excellent everyone is there with all they have to do and the many clients they have They go above and beyond for all the fur babies and their parents to give the best care all around. We would be lost without every person involved there ! So important to be able to trust everyone involved in your fur babies care The level of care for our fur baby and how well we were treated too

Great staff who worked me into their schedule as a new patient in 4 days. Very friendly and caring…read morewith supportive follow up

This place is simply the best. Everyone has been incredibly nice. The doctors with whom we have…read moreworked have been very professional, all while very personal and taking a great deal of time. The online resources and website are excellent. Very large waiting room with good separation.