First visit, but SO MUCH BETTER than prior vet. All staff great, Dr. Smolen's bedside manner AND time given were the best! Our senior dog was having 10-second episodes (two or three a day for two days) of SIGNIFICANT pain Regular vet. center , used for years didn't have avail appointment for weeks (often the case), but said we could come in for urgent care visit (starting at $250). A Dr. is avail for urgent/emergencies, but nothing else despite being long-time customers. Winnetka Animal Clinic had next day appts, did blood work, labs & gave prescription for only a bit more than the urgent care minimum of previous vet. read more

My dog has been a patient of Winnetka Animal Clinic since he was a puppy. We have been impressed with the level of care and also care options afforded to us - never upselling us but also never compromising care for our dog. We recently brought our dog (6 year old lab mix) in for a dental cleaning and were so impressed with the job they did. It looks like he has a whole new set of teeth! It's a family business and everyone is so personable and kind. Glad we found this gem of a vet office. read more

Winnetka Animal Clinic - Dental cleaning before and after. - Veterinarians Near Me - Winnetka, California

First of all, I'm only speaking based on my experience I grew up around this area and heard great things about this, vet don't get me wrong. He's an amazing guy. First few visits went great. Decided to take my cat because he started acting very weird and was huffing in a very weird way when I took him in I was told that it was due to his heart murmur, and that I should take him to a cardiologist because my cat was dying, ended up, taking him to a cardiologist. The specialist connected him to a heart machine and told me that there was nothing wrong with his heart that it was all allergies and asthma ended up paying $1800 for the specialist to tell me this. I was very disappointed as the vet at this place told me my cat was dying to rush to take him to a specialist, which I did. I made an appointment the following day, very disappointed and never will come back here due to the care, they gave my cat my baby is fine and doing well and taking his meds and nothing wrong with him besides his asthma. disappointed in the fact that I rushed him to a specialist and paid $1800 just to be told that. on top of it, I had to drive an hour and a half somewhere else to be able to get him seen ASAP. read more

I have been coming into Winnetka Animal Clinic for years and have always left happy. The entire staff is so kind and helpful and super gentle with my cats. Dr. Smollin is the best vet I've ever been to and cannot recommend him enough. I know my cats are in the best hands here. This place is way more affordable than I lot of other local vets and I'm never pushed to do more than necessary. They cared for my cat until she was 18 years old and I will continue to bring my new 8 month olds here for hopefully just as long! :) read more

Winnetka Animal Clinic - Bentley & Cooper - Veterinarians Near Me - Winnetka, California

Really disappointed here. Phone receptionist has a bad attitude and hangs up on people (multiple times). Don't bother with them.

This place mis-diagnosed my dog and then when I brought my dog back because she was still sick, they tried to charge me twice when they couldn't diagnose her. Then when I called and tried to explain to them what I was concerned about they hung up on me. Rude as can be. I told them I only wanted to explain to them what they did wrong, and they did not want to listen to their customers. read more

If I could give a 0-star rating, I would. I brought my dog in for a scratch on her eye. I believe when they had her in a back room (without permitting me to be there), they dropped her on her head. Why? Because her personality went from friendly and outgoing to being fearful of her environment. She won't let me or anyone else touch her now. She's lethargic and confused. When I tried to find out what happened on a phone call, I was responded to with hostility from Dr. Smollen's wife. I feel that they ruined my little dog, refused to take responsibility. I strongly suggest you seek out another veterinarian for your pets. read more

My dog was diagnosed with kidney disease (I took him to an emergency vet clinic where they did bloodwork). Last year in January he got really sick (his kidney values had worsened) and I had to take him to the same emergency clinic because Dr. Smollin was booked. The emergency vet clinic suggested I euthanize my dog but I refused to give up so easily. The next day I took my dog back to Winnetka Animal Clinic and Dr. Smollin put miles on a medication regimen which included subcutaneous fluids daily. He gave me the best advice: "just take it one day at a time". And we did. My sweet Miles passed away on 05/10/2025. Almost 1.5 years after being diagnosed with kidney failure. I know i wouldn't have enjoyed that extra time with him if it weren't for the love the entire staff at Winnetka Animal Clinic gave him. They are so amazing. I love them all so much. read more

Winnetka Animal Clinic - Miles - Veterinarians Near Me - Winnetka, California

Amazing clinic. Friendly and wholesome environment. They saw us on time. Doctor cares about your pets needs. I highly recommend.

I brought my dog in for a checkup and some vaccinations, and I had a good experience. The staff was kind and caring, and even though our appointment started about 30 minutes late, it was still a great visit overall. For first-time appointments, they do require a $50 deposit, which is taken over the phone via credit card and goes toward the cost of the first visit. read more

I have been coming to this clinic with all my pet needs, including my rescue pets for more than 14 years. the level of care this clinic and the staff, especially Dr. Smolin, has been phenomenal. I highly recommend this clinic for all pet medical needs. you will get sound professional treatment, advice and care. read more

the worst representation of this office is a girl named Rebecca she is rude and abrupt with a huge attitude it's such shame that she picks up the phone and ruins the doctor reputation by her attitude I love the doctor and the other girls are very polite and kind the female with the name of Rebecca hang up on me several times and was extremely rude and condescending. I am so surprised that they let her pick up the phone and represent this office. read more

I left a review 6 years ago about doctor Smollin and his staff and I'm leaving another review because they are absolutely amazing. I had to put my beautiful boy down after a long battle with a heart condition.Doctor Smollin did everything to try and keep my little guy around longer, but unfortunately there was nothing we could do. Doctor Smollin was so kind and understanding and explained how the procedure to humanely euthanize my little guy would go. Once it was done they gave me time to process and spend time in the room alone with him, which I'm so grateful for. They sent me a beautiful card through the mail a few days later and you can tell that they truly care for you and your pet. If you love your pets and want a great team to give you pets the best care then I 100% recommend you go to this veterinary office. Thank you Doctor Smollin for always going above and beyond! read more

Winnetka Animal Clinic - My little guy - Veterinarians Near Me - Winnetka, California

Dr. Smollin and his team are the best Vets anywhere and I would highly recommend all who loves their pets as we do, to seek their assistance. Their compassionate and loving care are unexcelled. Five Stars + read more

Absolutely incredible! Affordable, kind, quick service. This team has helped our two dogs and brand new baby kitten every single step of the way. The staff is immaculate. The services are trustworthy. I could not recommend them enough. My dog had a terrible reaction to a vaccine here once and they SPRUNG into action and saved him immediately and took ever step possible to make sure he would be safe and this would never happen again. This is THE place you're looking for without a doubt. They help our young pets and they also did a great job establishing care with our newborn kitten. No matter what pet or what stage of life they are in - this clinic can take care of you! read more

Great staff and doc in a very unassuming location. Everyone there was very nice, patient and attentive.

Personnel were friendly and helpful. We were able to get a quick appointment. Doctor and techs were great. They even did a phone follow up to make sure our little guy was feeling better. read more

Friendly, professional and courteous. Excellent customer service. I have complete trust in this team.

Great, caring and honest vet. I've been to several other vets and many of them just don't have the nurturing bed side manner and care that the staff here has. They are often busy with emergency and ringing phones but still manage to be friendly and helpful. Working at a vet's clinic isn't an easy job some people come in upset about prices, about their pet's results and sometimes their pet is scared and acting out. I've noticed some people complain simply because they want personal coddling for free but that simply is not realistic especially in this city. This place provides good service for fair prices. I've seen them handle rude customers with matter of fact grace. Just brought my girl in for her x-ray with her comfy bed so she doesn't have to lay on anything metal table waiting to be seen. Make sure you appreciate the quality of their care because vet clinics are not always this good! read more

Winnetka Animal Clinic - We just sat down in the lobby. Morning before x-ray. Cute little clinic. - Veterinarians Near Me - Winnetka, California

Been coming to this vet for years! have had a few run ins with rude staff, but today took the cake! made an appointment earlier this week for today, took off work, load all three of my scared dogs in the hot car, only to be told i didnt have an appointment!! no accommodation no accountability!!! i not only called for the appointment but also went into their facility to add a service to this very same appointment only to get told there was no recollection of any of it this is how you treat a customer wow just wow!! read more

This place goes out of its way to ensure that your appointment will never start at the scheduled time and instead will always involve at the very least half an hour of waiting in a room for no reason at all. Even if you schedule your appointment first thing in the morning, that won't matter. I guess they quadruple-book just so that they can make absolutely sure that they start their day already with a built-in delay. We have been to this dive twice, and didn't hang around long enough to actually see a vet either time. Our time is way too valuable for this nonsense. Oh, and make no mistake - the place IS a complete and absolute dive. It's depressing. Stay away. read more

We got a puppy, now 4 months old, and today was our 1st veterinary visit. Staff was exceptional and gave plenty of options for our little man and answered all questions we had. I feel so relieved as we were both so nervous not having a vet after moving into the valley. If you are hesitant, don't be! Such a wonderful experience :) read more

Winnetka Animal Clinic - Zissou - Veterinarians Near Me - Winnetka, California

On 6-30-23 I took my dog who was in distress to Winnetka Animal Clinic before the office was open and waited in their parking lot until staff arrived this particular morning. They were full up with appointment for over a week...My dog had kennel cough and was coughing and hacking like a three pack a day cigarette smoker... I went online to Chewy.com to order some Amoxicillin antibiotic to resolve the kennel cough....Chewy then contacted Winnetka Animal Clinic to approve my order AND Winnetka Animal Clinic refused to approve the Amoxicillin...saying I had to see the doctor BUT they have No openings for over a week...I called Winnetka Animal Clinic and mentioned to the young lady that I was speaking with that Amoxicillin is not a dangerous drug that it is an antibiotic and would speed his recovery from the Kennel Cough he is suffering with...Winnetka Animal Clinic REFUSED my request! read more

Winnetka Animal Clinic - The Patient - Veterinarians Near Me - Winnetka, California

Teach your receptionist proper phone skills. Who ever is on the phone sounds like she's annoyed. I also have been calling for months trying to get a medication approved for my pet ( through chewy, where y'all said I would be able to get the meds from ) & the clinic continues to deny the request. I've also taken my pet here only to realize that my animal has a few other conditions that should've been mentioned on their first visit. Reading other reviews , it seems like there's a cadence of bad customer service and denied medication requests. We get that you're busy , however , you are still working with the public and proper people skills and phone skills are a requirement. BE A NICE PERSON ! And put a smile on even when you answer the phone , slow down when you talk and LISTEN to what the patient is requesting. read more

I knew when I adopted Buster that he was going to need extensive dental work and Dr. Smollin was upfront about the cost. Turns out that my little guy needed 17 teeth extracted. It's been three days and he is starting to feel better and is acting like a Sheltie again. As always the staff are attentive and caring and I was surprised by the reasonable cost of the procedure. he is probably going to require wet food for the rest of his life and he seems to be just fine with that. read more

Im taking my dogs there over 2 years , they are quick and professional, staff can control your dog as needed , and i even reffered to over 5 of my client ( am a dog trainer ) and everyone is loving them , highly recommend read more

When I called, they fortunately had a same-day cancellation and I was able to take our pet in. On the phone, the admin was nice and friendly sounding. Upon arrival, they were also nice. I wasn't able to go inside due to COVID regulations, which is fine, and they came out and handled everything as usual (paperwork & explanation). They took my pet in for the doctor to check. Doctor called and patiently, professionally, and with a calm/soothing tone, explained everything. Following that, the assistant came out to take payment and provide medication with instructions. Will definitely go back!! read more

I highly recommend Winnetka Animal Clinic! Dr Smollin, is great! The staff is super friendly. The medical techs are just great. We talked to Abraham one of the techs and he was very helpful and knowledgeable. The entire staff is first rate! Go there with your furry babies! read more

We have been taking our dog here for 12 years. Dr. Smollen and the entire office are caring and gentle. Highly recommend!

Dr. Smollin and his staff are amazing! They are all so caring and gentle with our dogs. Dr. Smollin does not run a bunch of unnecessary tests. He is very good at diagnosing what is wrong and treating the problem. We drive 45 minutes to see him because I know our dogs get the best care here! Thank you Dr. Smollin and staff for being so awesome! read more

Always the best, most compassionate care. Really appreciate Dr. Smollin's calm and collected tone and really love the caring and efficient quality of his staff. They are informative, keep it real and caring and that is about the most you can hope from a vet these days. I've been taking my baby here for years and this is the best vet i have ever been to and i experimented around before being recommended to go here. They are also really safe during the pandemic and do car service if that's a concern for you. Thank you Smollin and staff! read more

Winnetka Animal Clinic - The front of their business where the nice staff lives :-) - Veterinarians Near Me - Winnetka, California

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When you come in, you are greeted by the owner's dog, who is friendly and cute. Great customer service, nice people, caring doctor. They were efficient, affordable and seem to care. read more

I love this place. Dr. Smollin is very thorough, kind and compassionate. I will never take my pets anywhere else.

Hi Marc, I appreciate your response, but you didn't actually address any of my questions nor respond to anything I said. Instead, you quoted the Veterinary Medical Board (VBM), Section 2032.1(a), which was never in debate (indeed, in my original review I wrote: "When I brought my cat in, they charged me for a physical (which I knew they were going to do, as they explained in advance that they couldn't administer any treatment without first providing a physical)." I never had any problem with being charged for a physical as a new patient, nor did I ever express any issues with that. So, I'm not sure why you felt the need to write that, except that it is in keeping with your demonstrated policy of ignoring information provided by patients/customers. Speaking of which, you never addressed my honest and straightforward question, which I'll re-write here for your convenience: "They said they couldn't provide vaccines because she was immunocompromised, which they knew because of the PE. That makes perfect sense, but why didn't you tell me that when I made the appointment?" One thing you did do in your response was attribute projection to my review, writing: "In your disappointment with the medical outcome of your visit, you now project your behavior onto our staff." How did I project my behavior onto your staff? It's not like I hung up on them and then said they hung up on me; they just hung up on me. I also didn't lie to them and then said they lied to me; they just lied to me. I'm sorry that the reality of the situation doesn't make your office look very good, but when that's the case it's probably best practice to change the way you're acting rather than saying that others are projecting. I look forward to your reply, in which I hope you can answer my questions, which I'll write out concisely here for ease of response: 1. Why didn't you tell me that my cat couldn't receive vaccines in advance when I made my appointment, given that you already had received notice from the ER that she was immunocompromised? 2. Why did your office lie and say that they hadn't received notice about my cat's condition in advance of my visit when in fact you had received it 9 days prior? 3. In what way did I project my behavior onto your staff? I hope for an honest exchange of information, and not an irrelevant quote from the VBM or a thinly veiled insult/claim of projection like you sent last time. PS: This exchange is purely for the benefit of yelp users (and an attempt to get an honest answer from a question dodger), I've already happily moved onto a more affordable vet with ample parking and who allows owners to accompany their pets during office visits rather than wait in the parking lot. read more

On 5/18 I sent a message to their email asking how knowledgeable they are with dogs who have Cushings Disease, explaining my apprehension with my current vet. NO ONE has responded. I typically email bc its easier for me since my schedule can be hectic and busy with patients and it leaves me a paper trail of the info I asked about. NOT ONE person from this clinic responded and I gave them extra time before posting this read more

Best doctor by far we took our fur baby. She had a eye infection. Dr prescribed some Medicine cleared it right up. Very empathetic very much about the pet and not the money. read more

I take my dog here for everything as far as animal clinic the office staff girls are nice the vet Doctor is Awesome with my dog cooper I have told all my friends about there prices and caring from the staff this place helps the working class folks thanks for your service here in the valley we need more places like this. read more

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This place is great. We have been bringing out pets here for many years, and even when we have strays that need help, these guys are amazing. The staff are so friendly, and loving. The doctors are the same. The prices are super reasonable, and the service is amazing. They always answer the phone. Since covid it has changed a little. You need an appointment, you pull into the parking lot, you call them from your car, and they come out to help you. If you are looking for a forever Vet, look no more. We are so happy with Winnetka Animal Clinic. read more

I love this place, I've taken my cat here a few times. She loves Dr. Smollen, I'm glad you guys are open and that you take great care of our animals. I did have to wait a bit because they are only seeing by appt and curbside service as of right now. But definitely worth the wait and the price! Thank you guys for everything you do! Ps: This is the most inexpensive vet I've visited and the break down is remarkable. My cat had blood in the stool and I was worried. She's always been very healthy but loves to play in water, I believe she got into the toilet and caught a bug. She did this when she was still a kitten and got sick. I over paid at the VCA for not even half the services I received here. Like I said worth the price, service, and wait times. I would drive an hour away for this service if I had too! But thankfully I live a few minutes away. read more

Winnetka Animal Clinic - Luna - Veterinarians Near Me - Winnetka, California

As my previous review stated my only issue with this clinic was that they did not allow pet owners inside with their pets. I am happy to say they have updated their policy and finally allowed pet owners back inside! read more