Terrible Quality and Service - Avoid Décor-Rest and JC Perreault…read more This has been one of the most disappointing and frustrating purchases I've ever made. I ordered three custom sofas from JC Perreault, manufactured by Décor-Rest, expecting high quality and durability. What I received was anything but. After waiting six months for delivery, one of the sofas started to fail within another six months--springs were literally coming out of the seat. It took over a month for anyone to come and fix it. Fast forward eight months, and the same sofa broke again in the exact same way. This furniture is in the home of an elderly woman, with no children, no pets, and very light use. If a sofa can't survive in that environment, I can only imagine how quickly it would fall apart in a home with young children or animals. It's not only disappointing--it's dangerous. The fact that this happened twice with the same piece shows a clear failure in Décor-Rest's quality control, and JC Perreault's after-sales service was slow and unhelpful. They were quick to take our money but nowhere near as responsive when things went wrong. A sofa of this price and brand reputation should last for years--not fall apart twice within less than two. This is not an isolated issue; it's a warning sign. I would strongly caution anyone considering purchasing from either of these companies. Buyer beware: you're on your own once they deliver.

Robert Adler was great to work with. Very patient and professional in his approach and he closed…read morethe deal.

Review of The Brick Kirkland - Frustrating Experience with store and Customer Service…read more Normally, I don't write negative reviews, but this experience tested every limit of patience. Here's our story: Purchase and Initial Issues: In August 2024, we bought bedroom furniture from The Brick Kirkland for about $6,000, assisted by Mr. ABC. We initially hesitated to pay but were reassured we could make a small payment upfront and pay the rest later. After receiving multiple calls, I finalized the purchase two days later. The furniture arrived on August 14, and we noticed minor wear, reported it, and received a small store credit we never used. After just a week, the bed's support structure began making cracking sounds while we slept. I reported this to customer support on August 22, and they provided an event ID, asked for photos, and said a technician would visit. Frustrating Runaround: Over the next several days, I tried reaching support via chat since the phone lines were always busy. I was eventually directed to their furniture support partner, BRS, but couldn't get a response from them either. Finally, BRS scheduled a technician for September 10. In the meantime, we had no choice but to sleep on the floor, expecting a quick fix. The technician arrived, took more photos (which I had already provided), and removed the broken part, saying they'd file a report. No repairs were made, and it felt like a waste of time. We kept following up and were repeatedly told that the part was ordered and would arrive soon. Weeks of Waiting and Broken Promises: Each follow-up brought a new deadline. By late September, support said it would be delivered by October 1. When it wasn't, I reached out again. Mr. XYZ, a store manager, said they were treating it as a priority, but attempts to reach the warranty department were fruitless, and calls went unreturned. By Thanksgiving week, we were told again that the part was "on its way" and would arrive soon. I asked if this would stretch to November, and I was assured it wouldn't. On October 22, after another missed deadline, I emailed Mr. XYZ, who replied that their policy only covered repairs, not replacements or refunds. Final Update - No Resolution: A visit to the store on October 27 revealed that only part of the needed piece had arrived from the manufacturer, with no estimated arrival for the rest. It's now November, and my child and I are still sleeping on a mattress on the floor. If The Brick had truly intended to resolve the issue, instead of dragging us through endless delays and telling us about parts "on the way," they could have simply provided the needed part from another bed in the store. This wasn't an antique bed, just a standard piece of furniture. But they chose not to act. Their failure to take this simple action further proved their lack of intention to solve the problem, leaving us with no resolution and continuing to sleep on the floor. Why We Refuse Store Credit: After months of delay, we have no trust in The Brick. Accepting store credit would force us to buy more items from a company that has consistently failed us. Store credit would mean fixing the bed ourselves, adding costs on top of what we've already paid, and potentially buying another bed with the same flawed structure. We asked for a full repair or refund and now the apology letter from the store for mishandling of this case. Store credit is simply not a reasonable option. After countless calls, emails, and visits, we are exhausted. Our only goal now is to raise awareness so others won't face a similar experience. We hope The Brick Kirkland will do better in treating its customers with accountability and respect. PS: We were never told about the bad reviews / customer complaint about this bed , now when we are in investigation mode , seeing we are not the only one had issue with this bad , not not sure what happened to the other customer

In my 56 years this has to be the worst experience I have ever had with any company when it comes…read moreto customer service and return policies. I was denied a refund on a Washer/Dryer Riser because it was considered to be an unsealed package, even though their own employee cut the two packing straps. The box was not glued or taped, but simply held closed with the two white straps. The return policy does not apply in this case. When I picked up the item, it was secured with two white packing straps. The Brick employee cut these straps to allow me to verify the color. Although the box was never taped or sealed, it was considered an open package when I attempted to return it, and my refund request was denied. I find this policy outrageous, especially since the employee did not mention the return policy. To make things worse the supervisor Dev sat in his office literally 50 feet from me and the returns desk, refused to talk to me stating he was busy eating his lunch. Their Return Policy If your product is still in its original sealed packaging, with the exception of As-Is products, special orders (MTO), or sleep accessories, we will return it for a full reselection credit or refund within 7 days of the original delivery or pickup. Once the product packaging has been removed or the product is in an open condition, with exceptions for mattresses/boxsprings and home décor accessories, we cannot offer refunds or reselections. If your product arrives in less than perfect condition, contact us within...

Get all my glass here! Support local business like this and help the community!read more

Some guy came to fix my window, took him 10 minutes to fix but he prolonged his stay by telling me…read morestories about his life. In the end he ended up billing me for more than an hours work. Beware.

Thanks to Fabricville to provide for our sewing needs. So many fabric stores have closed but we…read moreknow we can count on the store. In order to enjoy items on sale, one needs to purchase the yearly $25 membership card. Nothing on sale for non-members. However for those who have the card, there is a nice selection of fabric that matches needs for the season.

Multi-Luminaire Pointe-Clare was the only store where I could find quality floor lamps that have an…read moreacceptable design, won't scare you at night and will indeed illuminate sufficiently your long winter nights. The selection in the store is really good compared with the numerous similar stores I browsed recently in search of proper lamps. Prices for some items are a little bit obnoxious, the products I picked were on discount and I chose to absorb the cost, and upgrade from the practical cheap, but falling apart Ikea lamps. The store was overcrowded during boxing week and service was slow. Shop your lights in the evening if you can get there before 6pm at the beginning of the week. You also may wish to check the description of the product online while in the store as some questions I asked were not answered accurately and some others I even didn't think of asking. One of the items I bought was not available and the personnel didn't necessarily follow on the committed delivery date. Anyway I called multiple times and finally got my luminous beauty. I can't say the service in the store was amazing, but in the end is beyond the three stars. Multi-Luminaire Pointe-Clare is far away from where a live, but I would return there because of the extensive choice.

I have furnished two different apartments with beautiful custom furniture made by Tim. I was lucky…read moreenough to be introduced by a friend - otherwise I never would have known about this lucky gem! I can't say enough great things about Antiquités du Village - and the beautiful pieces that Tim has custom built for me. I first came to see Tim to build me my first dinner table. He made a gorgeous farmhouse dinner table. The craftsmanship was just beautiful - and it was a fraction of the retail price found in big box stores! I went back several times afterwards to have a myriad of pieces done - from kitchen stools (which were EXACTLY what I wanted), to a unique corner vintage door turned shelf, to a shoe storage unit, to a custom kitchen island, wall-mounted custom coat rack, entrance bench and storage, and a beautiful trunk. Let's just say I wasn't a one-time customer and none of the beautiful pieces I had done were flukes :) I miss Tim and his shop dearly - having now moved to Toronto. I miss having a 'Furniture Guy' :-)

Very impressed with this gem of a store in the heart of Pointe-Claire Village. We bought a very…read moreunique custom piece which my wife just loves and looks great in our home. Tim, the owner, is very knowledgeable and wonderful at his trade. The work he does is beautiful and graces several homes and businesses in the Montreal area. Very nice man as well. Check out this shop, you are bound to find something cool and unique.