if they don't take your Insurance , they should tell you waited three days when after 12 tone of…read morecalling Really bad customer service and bad voicemail

CVS , has made major improvements in the most critical areas the app works great, and is easy to…read moreuse, because I am not Tech savvy. The info on the app is accurate and up-to-date. The pharmacist in store are very nice. And if you need to talk to a person when you call, a real live person will call you back in less than an hour, usually around 15 minutes. I know they have to be crazy busy, after Winn-Dixie closed all their pharmacies and CVS thankfully took on all us Winn-Dixie Rx refugees. It would not have been fun for all those people to try to find a new pharmacy on their own. But CVS is doing a great job. Drive-through can be a long wait sometimes, but I've also been through the drive-through in less than five minutes. So that really just depends on the luck of your timing.

This store consistently delivers outstanding customer service, especially the night crew; shout out…read moreto the incredible night staff! I've been a regular customer here since 2022, visiting often because of the 24-hour pharmacy. While the pharmacy can be very busy during the day, leading to longer wait times, the evenings are much quieter and more efficient. I truly appreciate the excellent service, which keeps me coming back time and time again. Thank you for maintaining such a welcoming and dependable experience

Worst pharmacy ever..dont go there! They wont answer the phone, wait for several minutes only to be…read moreput back on hold automatically then we wait more and they do it again then after 5 rounds if waiting and being put on hold a recorder comes on to call back later..awful pharmacy..

This is hands down the best pharmacy. A person answers the phone. They help you. They answer…read morequestions. Medication is ready promptly. There is never a long line. You can walk in and get vaccines. Everyone is very personable. It is so much better than Walgreens; I hate that I didn't find them years ago. They truly rock!!!

Very friendly staff and extremely quick processing. Staff went the extra mile to accommodate my…read moreneeds.

Consistently bad service at this CVS pharmacy location: Long waits and unmotivated, even rude,…read morestaff. And a computerized customer pickup system that is a nuisance and not user-friendly. They obviously do not want to deal with people here. So, after several bad experiences, I switched my prescription to the Publix across the street where the service was quick and friendly and the prescription cost me $8.00 less than at CVS!

Excellent service. Needed flu shot asap. Called at 8am, left message, immediate call back, walked…read morein, service was excellent, no wait in line, no insurance hassles, nice professional pharmacist gave me a shot, out by 9am! Even bought sale item and cashier worked for 5 min to get the proper discount, voluntarily!!! 5star today!

I had a prescription sent in on a Sunday evening late and it was ready very soon after they opened…read moreon Monday morning. Love having a neighborhood pharmacy available...I can be there and back in 5 minutes!

If I could give zero stars, I would. What happened here was not just frustrating -- it was…read moreprocedurally unethical, possibly illegal, and profoundly disrespectful to a patient seeking care. I came to this location to pick up a prescription for Adderall, with valid insurance (Aetna) and a doctor's order. Instead of professionalism, I encountered obfuscation, policy inconsistencies, and what appeared to be intentional stonewalling. I was told I had to pick up two medications together -- a claim that has no legal or regulatory basis and may in fact violate DEA and state-level guidelines. I made multiple good-faith efforts to resolve the situation. I asked politely. I followed up in person. I delivered a written request citing 45 CFR § 164.524 -- the federal right to access my own health records, including SIGs (medication instructions). That request was met with more delays, deflection, and in some cases, condescension from staff. Let me be clear: I did not walk in looking for a fight. I stated plainly what I was there for -- my medication -- every time. What followed felt less like standard pharmacy procedure and more like a series of maneuvers designed to avoid accountability. I now have the names and license numbers of those involved. I have preserved copies of all correspondence, prescriptions, and photos. And while I am still open to resolving this amicably, I am prepared to escalate -- including but not limited to CVS Corporate, the Florida Board of Pharmacy, the Office for Civil Rights (OCR), and agencies overseeing DEA compliance. I remain hopeful that CVS recognizes how vital it is to address incidents like this before they escalate into broader exposure or regulatory scrutiny. As a longstanding Aetna-covered patient, I trust that your team understands the value of proactively restoring trust -- before reputational or compliance costs grow unnecessarily.

Wait in line behind one car in drive thru for 20 mins for a pick up finally they leave I pull up at…read more1:32 and told to come back in a half hour they closed for lunch. I"m all for lunch breaks but don't wait 20 mins to tell me. Not cool.

I had a very disappointing experience at this pharmacy. I waited all day for my amoxicillin…read moreprescription, only to be told it couldn't be filled. When I got upset, the pharmacist, Eric, laughed and showed a careless, unprofessional attitude. Patients especially when involving babies deserve compassion and respect, not to be dismissed when they're going through a difficult time.

They are the nicest people and are always willing to help. They have worked miracles for me…read more Appreciate you all.

I tried to use a WALMART Retail Me Not Rx Saver Coupon. The 'Pharmacy Assitant' tried to deny…read moreWALMART'S own coupon with Rx Saver. I backed out of the app and reentered all the information. It came up with Walmart Retail Me Not Coupon at $29.19. She refused to accept it, though all the information was current and correct. She kept saying the first 3 letters (as if it was a different drug) of the generic name (prescription was entered with both generic and trade names) as was listed on the Walmart Rx saver coupon. I explained to her that it was the same medication. The assistant didn't get the Pharmacist, when I asked for the Pharmacist. We can't let 'assistants' with inadequate ability/education try to disallow a perfectly good coupon. I wonder what would happen if the patient has less medical education than myself? They could switch prices on them, which in this case was more than $50. I usually don't have problems with Walmart pharmacies. I will also report this to Walmart Corporate who enters into the RxSaver Coupon Contracts. BUT the immediate solution is that the Pharmacist with the license, speak with the patient when requested and more closely supervise their 'assistants'. Pharmacies are 1 important area where 'assistants' with inadequate ability/education are allowed to do more than they should .......but the Pharmacist on duty is ultimately responsible.

The very best pharmacy in the Sun City Center, Riverview and Wimauma areas! Professional and…read morepleasant. Refills and DELIVERS your prescriptions fast. No more waiting for the medication you need!

Busy but always friendly and professional. Helpful, schedule an appointment for vaccinations, no…read morewaiting.

From the moment she walked up to the consultation window and looked at me as if to say, I dare you…read moreto ask ! So rude, obnoxious, condescending and deliberately slow. This Was the second time that I encountered such a lack of customer courtesy at this CVS, shame on them. Calling corporate on Monday morning.