Wait was really long, but we waited and got our food, drive home and the chicken tenders we ordered was not in the bag, the fries were mushy and the classic wings were sub par at best. Will not be eating here again. Would not recommend read more

Not a pleasant experience, very upset. Answered phone, was very short with me and not pleasant. said they weren't taking orders over phone, I proceeded to ask a question and she hung up on me. We ended up ordering from Buffalo Wild Wings. The employees are at least pleasant, patient, and cooperative. Not sure I'll be going back, or maybe just a different location. read more

I love this place. The wings are always consistent, well flavored, and large portions. It's fast food basically, but every once in a while it's a great guilty pleasure. Their location on Meridian is small, but they crank out a lot of food and it is good, they have a friendly staff, and I have never been disappointed. read more

They have turned off their phones completely, I even called when I was inside and the phones made no noise. I then asked and the lady had said were super understaffed and it keeps wait times down to not answer phones. So then why are all my times orders not ready on time?? I wait at least 20 minutes everytime I go in for a scheduled pick up. It's absolutely ridiculous. The past 3 times I've gone in ive had to wait, you can't call and place an order to pay with cash and you can't place an online order for cash. The only way to pay with cash is to go in and wait for your food. They should not be allowed to turn off their phones as they are making their business super inaccessible to disabled and/or cash paying customers. Don't waste your time here you'll be waiting on food! Oh and god forbid you want to change or cancel your order, since that can now only be done in store not over the phone. read more

Wing stop is my favorite spot for wings and fries. At this location, which I have been two several times, does a decent job in regards to service and food quality. Staff is nice and professional most of the time (a couple times I spoke with someone who was very impatient). Food tastes good and is fresh 3/4 of the time. Once I had over cooked fries. That is my major issue, I wish the food was fresh all the time. I'll keep eating here because I just can't get enough of it but I hope to see consistency with the food quality. read more

The wings were really dry, the corn was very soggy, but the veggies were fresh and their sauces have good flavor. Customer service is good though... 2 stars for good customer service. Up your food game Wingstop!!! read more

The worst wingstop I've ever been to. I ordered my wings online and they said the pick up time should be 40 min. I arrived at wing stop at 710pm (the time they told me to pick up) and waited for TWO AND A HALF HOURS! After waiting for 40 more minutes, I asked them for an update and they said ten minutes. The staff was terrible at being vocal about what was going on and telling us "10 min" lies! They never asked what they could do to make it right. There was a group of us still waiting when I got my food. WORST Wingstop, worst service. Never going there again! The worst part is that I doubt anyone from the establishment will make it right with me or anyone else that was waiting. read more

Wings tasted weird to me ! Forgot our sauce for all 4 orders , not sure if the taste was the oil ( like overused ) but I also wasn't impressed with the garlic parm , no garlic! The Buffalo from what I've heard was good. read more

Their staff is so rude and food was 20 minutes late on a pick-up order. When asked for an estimated wait time, staff scoffed and did not respond. read more

Terrible staff!!! I called for a pick-up & the guy told me you can only order online for pick-up. That was a lie, jus yesterday I ordered over the phone with no problems. The guy working on 14Feb was jus lazy AF. Also, I was passed over when I did walk in & the same guy attended a woman who walked in after me & took her order 1st. I had a racist vibe from him and I told him he was being rude. I placed my order and waited for like 50mins when he said it was gunna take 30mins. Also I left my number so they can call me and they didn't bother calling, then what the point of leaving my number? Sad bc the wings are actually pretty good but the service is below sub par. Do Not Order from here until that d-bag is fired. read more

I got the new "Latto" meal. It wasn't worth 22 dollars . The wings were dry and the fries kind of had no flavor.

People working are nice & food is good but wait times are a different story. They are super inaccurate with wait times. I know food takes a bit to make especially when busy which is fine but don't underestimate the time. I got there at 5:50 since the pick up time was 5:52 & the person working said 5 mins they are just finishing it up. I didn't leave until 6:06. 15 mins off. Just say 15. Not 5 to make me feel better. I wouldn't complain if they were more accurate with their timing. Also this is the third time this has happened not the first. read more

Ordered the new cajun meal. Checked my order and the fries had none of the sauce described. So i went back in and one of the young girls was very rude because i told her come on now we have to fix this. They took my meal and just put what they needed on the fries. Mind you i drive 20 mins 2 ways in order to get to wingstop. I get home and my wife and i bite into our sandwiches and a little bit of sauce on the sandwich. It was so dry. Then they didnt even make it Louisiana rub. It was a basic dry chicken sandwiches we received. I called to voice my opinion to the manager and he was very rude about it. He tells me i need to stop yelling and i wasnt even yelling. I explained to him over and over he he act like he didnt believe me so i told him i will drive the 20 mins so he can decide if he would take home what i just paid 20 bucks for. He offered a refund only on the sandwiches which is ridiculous. Worst experience ive ever had at this wingstop and i go there a lot. read more

Wingstop - two trays of fries and a hamburger - Chicken Wings Near Me - Puyallup, Washington

Place was on point from food to customer service. Cook was really engaging and made sure I was taken care of. read more

I've been to this location 2x. The first time the (I assume) manager was yelling at the other two employees and they were all swearing at each other and threatening to call some other employee to fact-check each other. It took them about 5 minute to even come to the register for me, the only person in the store. The most recent time, today, I told the cashier (who was the same manager employee from the last visit) I didn't want to give a number and asked if I can give my name instead and he literally stopped, looked me up and down, and told me I needed to "loose my attitude". I just walked out. Bonus, the place is filthy. I don't expect world class service from a wingstop, but I also don't tolerate someone trying to intimidate to their customer for not wanting to give out their phone number. read more

Good luck calling to place an order, they won't answer the phone. I guess I'm suppose to place an order on the app while driving home from Redmond... read more

I went in to pickup my wings from this location recently and everything from the atmosphere to the service was abysmal. From waiting through 2 clerks to ask me if I've been helped, to the second clerk taking my name , walking back and looking for my order and then just helping the next person without even telling me what was going on? What kind of customer service is this ? Not to mention me having to listen to the seriously unprofessional music they were playing while I waited, I must have heard the word "p*ssy" and the n-word in the lyrics about 20 times. The owner of this location needs to seriously have a staff meeting and talk to his team about customer service and professionalism. read more

This place is far better then BWW. Ask for the fries well done, it's life changing. Their dry rub is where it's at! Their Cajun fry seasoning is also 10x better than their sugar/salt mix! Ask for the Hawaiian sauce as a side for a sweet & spicy experience with the Cajun fries dank read more

Very poor customer service. This was my first time to place an order at the Puyallup Wingstop location. It was for my office, which was a party of 13. We made the order very simple, by only ordering from the .60 cent special menu, which was basically 15 various flavored wings per person. I did an online order, via Wingstop.com and chose for our order to be delivered. When I received it, 1 order of wings was missing. I called and spoke to Monica and she placed me on hold for awhile, to speak to her manager. When she came back, she said her manager offered to either give me a refund, or I could go and pick it up (although I paid for delivery and it was Wingstop's fault). I told her that if I have to pick it up, then I should be entitled to a refund. She placed me back on hold to talk with her manager. Both hold times were several minutes long and this time, she disconnected the call. So, I called back and Monica answered again. This time, I asked to speak to her manager. I was offered the same two options, so I explained that I just spent $200 on the whole order and would prefer for someone to deliver that missing meal. Just like Monica had done previously, the manager, (named Carissa), tried to excuse the error by blaming it on the fact that "it was a long order and that's probably why they missed it" AND that "it was Door Dash's fault". I told her that I did not order via Door Dash and that I ordered directly through Wingstop.com. I asked if she has ever looked at her company's website and she replied, "no". I suggested that she should take a look, so she can clearly see that there is no indication that their delivery option is handled by Door Dash. Better customer service would have been for the missing order to be delivered as soon as possible and maybe even offer a refund for it or a complimentary meal towards a future order. Also, stop coming up with excuses for the error and just take responsibility for it! read more

Wingstop - Wingstop.com gives two options: Order Carryout -or- Order Delivery. No indication that it is being delivered by Door Dash anywhere. - Chicken Wings Near Me - Puyallup, Washington

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We made an online order for two 30 piece wings and two Voodoo fries it came out to $100. I had just broken my foot and had been running around to urgent care , and x-rays, amongst other things and we were all tired and hungry. So I ordered online and the boys went to pick up the food, when they got there, the employees (who didn't speak English) couldn't find the order, they didn't want to look for the order, they didn't want to try to problem solve, they didn't want to see the confirmation codes or any of the information that the boys had on their phones to show them all the information required for the order. The girl kept dismissing them and moved on to other customers rather than try to help them. I tried to call and speak to them since i made the order, but they would not answer the phone. After about 20 minutes of these people not wanting to help, finally the manager comes out figures out what the problem is (the printer ran out at the same time our order came in and they accidently threw it away) and in about 30 seconds he locates the order and starts making the food. They offered no apology, no extra sauce, no nothing. Pretty frustrating and disappointing. I'm not one to go straight to the manager, but at this place I think k that's your only move. The workers can't or won't help. read more

Garlic Parmesan and Lemon Pepper wings were absolutely perfect tonight! You cured my craving, thanks for the quality service. Keep it comin! read more

Wings a crispy so that's great and the garlic parmesan wings amazing. But the lemon pepper was overwhelming way way to much lemon.

This place is extremely expensive. In my opinion, I would not come here if I were you. Unless you just have lots of money to waste, I suppose this might work. Someone needs to pick up outside. It's very filthy out back. Oh, and by the front door too. The ground is littered with cigarette butts. read more

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Great service. As is customary during the pandemic make sure to order with plenty of time. Wings arrived hot and on time. Great tasting wings and dips. read more

Pretty terrible phone person, she sounds off and takes forever to take an order. I never get what I ask for when I go and it's pitiful at this point. read more

I waited about 25 minutes for a 10 piece and 6 piece I asked 4 times to please be sure the wings are extra crispy when getting them they were actually soggy so frustrated I asked them to make them extra crispy AGAIN I asked is there any compensation due to the fact I said specifically for the wings to be extra crispy. He said he can just refund my whole order and that I wouldn't get the wings with an attitude like it's my fault they forgot. At this point I was pretty upset I let him No I've been waiting to long for this not to get fixed so he said he will add extra wings. The fries taste good even though I asked for Cajun but that's fine. read more

I'm a fan. Not the best place to dine in (small space, loud) but the wings IMO are better than Hooters, Buffalo WW, etc. Spicy Korean is a favorite. Not super fast service, either, but price seems reasonable for what you get. read more

I am a loyal customer to this Wingstop location and today I was disrespected the moment I entered into the store by a young man named moni/mani (light skin man with a mole on his face) I called multiple times prior to me going to the store nobody answered so I drove 25 min out my way to go get my wing stop that I get on weekly basis... I made a joke when I entered because I heard the phone ringing and the young man was just standing there not helping anyone nor answering the phone. I said "you should really answer that phone I tried calling like 5 times to place a order" and chuckled he looked a me and said if we didn't answer why did you even come and that is were the disrespect began! I was very confused and shocked to hear that come out one of wing stops employees mouth. He wouldn't take my order even though I said I was willing to wait the hour wait then it changed to a hour and a half and I still said I was fine to wait then he changed it to two hours plus and refused to take my order and I was upset the fact if nobody was going to take my order why couldn't someone answer the phone like they usually do and simply say they aren't taking any more orders. I've never experienced so much attitude and disrespect from an employee IN MY LIFE. I WILL NEVER GO TO THIS LOCATION AGAIN BECAUSE OF THE DISRESPECT ALLOWED TOWARDS LOYAL CUSTOMERS. Very disappointed. When I asked for his name he refused to give it to me I had to pull the manager over just to get his name. Pure disrespect and he should be fired!!! read more

1st time i tried it was horrible. The original sauce was straight up vinegar and nothing else. The Habanero sauce was not hot at all. The wings were very dry. 2nd time: i decided to give it one more try. The service was very pleasant but the wings sucked. The wings were mostly bone and i left still hungry. I once again got the original sauce and it was not spicy at all. Again the habanero sauce was kind of sweet. The only thing good were the fries. Pretty disappointed. read more

Nothing really inherently bad with the chain. Really just comes down to expensive chicken nuggets.

Terrible customer service. Both girls on their phones, no acknowledgement and when they finally did notice me there was attitude in the girls tone. Plus my wings were very oily. read more

Wingstop - Oilest wings I've ever had. Yuck - Chicken Wings Near Me - Puyallup, Washington

Order was placed for pickup. When I came, they gave me an estimate of 30 min. I came back and order still wasn't ready, with no estimate on when it will be done. Wings we're delicious, but unfortunately just very slow service. Staff were helpful and very apologetic for the delays. read more

Finally decided to stop and try this place out yesterday and I'm very glad I did. You walk in and it is a very homely fill the gentleman in the back which I'm assuming is a manager super friendly and everybody that walked in that was a regular seem to have a amazing relationship with this guy being somebody who's been in customer service and sales forever I know how important this is and he definitely nailed his customer base. The food was amazing my daughter loves wings and myself as well we ordered the mild and garlic Parmesan, the mild was definitely my favorite out of the two but I definitely look forward to trying more. The wings were perfectly cooked just the right amount of crispy no nasty flabby skin, I hate that my biggest pet peeve with wings. I wish I would have taken a picture but we were so hungry and ate them fast lol. They were sauced perfect not too much not too little and I really was just overall great experience. read more

Wingstop - Front counter - Chicken Wings Near Me - Puyallup, Washington

40-50 min wait time called after 50 to be told they didn't even have my order, asked if they could lookup my order number and was told "We're too busy to be looking up orders" and that I must have ordered from a different restaurant because they didn't see my order on the line. While trying to figure out why they couldn't even look for my order the woman just hung up on me. Drove up there and sure enough there was my order. So this person was just too lazy to turn around and look for my bag, ridiculous. Whoever I was on the phone with should be fired the lack of customer service and blatant disrespect on the phone should be a major cause of concern for whoever owns this establishment, sad. Will never be coming here again and I will make sure anyone I know never does either. read more

Wonderful cust service so hoped food was too...Not!Bone in wings very very dry and expected thigh bites to be juicy but all breading. Opened several smaller pieces and could not find the meat. Should sell as breading bites. Won't go back. read more

found a couple of hairs in my fries and got a couple of left over nuggets instead of a f*kin 10 piece complete BS, lucky for them it was a door dash. read more

This was our first time trying Wingstop and I'm glad we finally did. The chicken wings were nice and crispy, the buttery roll was amazing, good crunchy carrot sticks, homemade blue cheese dressing, but the best part were the fries! Service was friendly and fast and it felt like they enjoyed their job, great atmosphere. We will be back to try other flavors. read more

I was on the road in rainy weather and very hungry. I called the store to place my order. I was placed on hold, very polite person told me she would help me after the customer in front of her, I said no problem. 20 seconds later a different woman picked up the phone and asked how she could help, I told her I just wanted to order for pick up. She asked me to go to the app and order, I explained I was driving and the weather was bad. She didn't care, she said she was too busy to take my order. Really? Too busy to take an order which helps pay your wages. They lost my business, I love their wings but you at least need decent customer service. read more

Not very competent and I didn't care for the gangsta music they had playing in the lobby and in the kitchen. Not very professional in my opinion. read more

The wings are great!! But the service is terrible. I place an order online at 4:30 to pick it up at 6:30 and when I get there they make told me to wait 10 min, then 5 min more and then like 3 more. So the managers have to check what is going on with there's staff. By the way this is second time and the first time happen the same situation. Definitely not coming back! read more