I've stopped several times now, without an order previously placed online. The order is made fresh, and takes a little time, but it's worth it. I got a value meal with tenders, veggie sticks, fries, and two dips. I love the Hawaiian flavor for the tenders. They are always well coated in the sauce, but are still crispy. The fries are hot and thin, and crispy as well. The veggie sticks are a good compliment to all the crispy food. Everything was well packed to avoid spillage, but the fries came in an open basket, presumably because there wasn't a container big enough to hold them - it seems a little weird, I've got to say. Other than that, it's a fine and relatively quick meal. read more

First of all, the fries are always cold and limp like a noodle so I always know to turn my air fryer on to make them crispy and hot. Well, today somebody seemed to be having a bad day in prepping because i got whole a** potatoes in my fries. Which for the money I pay for my meal, you'd think I wouldn't have to cut my own fries and cook them too. The chicken is usually great although I stopped ordering lemon pepper flavored wings because they drown them in sauce and end up tasting like just thickened lemonade with a hint of chicken. Utterly disappointing read more

Wingstop - Uncut fries and limp noodles that wingstop calls Seasoned Fries - Chicken Wings Near Me - Webster Groves, Missouri

Worst wings and fries in saint louis. Literally disgusting. Breaded boneless wings are like eating a sponge which is like absorbing the dirty dish water. Fries are cooked in million year old oil. They come dry and literally black. I tried different items around 3 times and none of them was good. Never again. read more

I visited this location on 3/27/25 and was informed that the drink associated with my order was no longer available. I was offered a refund which I accepted but during the process notice the staff was having an issue completing the process. I'm a pretty patient person and while waiting for the staff to figure it out, the attending CSS thought that offering me a half consumed bottle of lemonade would suffice. Now we're talking a large simply lemonade that comes into the store with a safety seal. I promptly left the store, refused the lemonade and left...wow just wow read more

This is terrible. In one week they missed half of my food and they just looked you like you made mistakes. I would never order from here. Terrible customer service and Ambiance. read more

Wow! I CANNOT believe how Wing Stop on Watson rd. Treated me!!! I went in there to get an order for DoorDash and no one Is even acknowledging me so there was a shelf literally 2ft within am opening on the side. I went and looked at the receipts, grabbed my bag and another 4 people came out of nowhere to verbally harass me, tell me I'm permanently banned from all Wing Stops what?!?! Seriously I told him he was being very dramatic about everything. The other employee threatened to call the police!! Because I was doing my job Side note...they've always been rude and have terrible customer service. It's not my fault that you're understaffed and I'm always patient. I honestly did NOT think what I did was a big deal and they treated me as if I had just robbed them! Then as I was in the phone with the customer he told me I needed to leave. With absolutely no explanation other than I was banned! read more

This would be a zero star for me. I ate 5 pieces of very small boneless chicken before cutting open a larger chicken and noticing it is completely RAW. This is not "undercooked", it is "never been cooked". We ordered 25 pieces of chicken. They were all raw! The apparent issue was the fryer was not hot enough. Is there not some policy to check the fry oil temp? Regardless, employees on their phones while making food (not washing or changing gloves before touching food after either). Someone else came in with the same issue not 5 min after us. I was sick all day and night read more

Wingstop - Raw chicken tenders - Chicken Wings Near Me - Webster Groves, Missouri

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I like that it's there, and the chicken sandwich was pretty tasty. Outside of that, it's TINY overpriced wings that don't really have any character. These things are to hot wings, what McDonald's is to hamburgers - plain, boring, completely unremarkable substitutes for the real thing, that cost just as much as a real meal somewhere else. No complaints about service as others have mentioned about this location. No compliments, but no complaints. read more

I order (2) 6 wing combos one 6 lemon pepper wings and the other 6 original hot wings . I received 3 lemon pepper wings and 3 original hot wings in one box. How does this even happen? read more

The world's worst service I have ever seen in my life it took forever to get my order even though I did it online and got there and still waited 20 minutes read more

Wingstop - a bag of food in the back seat of a car - Chicken Wings Near Me - Webster Groves, Missouri

Abismal service and waiting times. Workers are under the influence and lack proper etiquette and manners

Every time I come here I am reminded why I don't come here. Sometimes I am desperate for something different than the one or two worthwhile places in this plaza. It is absolutely pointless to order ahead of time. It might tell you 16-21 minutes but you will easily wait double that in the store after waiting that time at home. Yes you did the math right. It is normal to wait 45 minutes for your food. Oh and 15 minutes of that time waiting in the store they will set your food down on the shelf and not tell you it's ready til you go and look at the shelf yourself to realize your food has gone cold. Yes they will literally set food on a shelf and not call out a name when there are 7 people waiting around. Don't expect an apology or even acknowledgement you exist as a human in this society. Poor customer service for someone that lives within walking distance. You'd think they would want to make those customers regulars. The slogan worth the wait is a farce. Cold food is not at all worth it. read more

Waiting for an order, District Manger Sam, dropped part of an order picked it up and tossed it right in the bag. Yup that's right, and when I asked him why would he do that, he got upset saying, "what do you expect me to do?" Everybody knows anything that touches the floor goes in the trash. Sam was rude, refused to give a corporate contact# and didn't even offer to remake the food. He should not be in the franchise. Sad read more

Ordered online, waited the 20 minutes before heading in the store. Girl up front couldn't care less about her job, barely asked people's names for their order, was on her phone half the time, sat in the back while the front was busy and one of the cooks had to deal with customers. One customer gave her their name, she didn't bother checking the shelf, and the customer waited 20 minutes before the cook finally realized her food was sitting on the shelf the entire time. I was waiting 30 minutes before a worker came up and said they were out of one of the flavors I chose for wings. Waited another 30 minutes to finally get my food- and all of it was somehow cold. With none of the sauces I ordered. Thought I'd give this location another chance but never again. Cook gave me a free brownie for waiting so long- I guess that's worth something. read more

The food was fine. The service was abysmal, and not just on this visit but on previous visits. Each time I pick up from there I swear it will be the last, but then I just keep hoping they have improved. They haven't. Employees hanging out in back looking at their phones while people are waiting patiently in the foyer to see 1) if their food is ready or to 2) place an order. One guy kept pulling his saggy pants up with the same hand he was using to put fries into a bag. Trash can was overflowing and employees looking at as they slink by but not bothering to empty/change it. I don't think I've ever seen so many employees with such distain for customers and their jobs. On the plus side, Corporate issued a full refund for my order when I contacted them. Makes me sad - could be so much better. read more

Order placed to be picked up at 6 pm. Arrived at 6:10. Told it would be ten minutes. Ten minutes passed and was told I was still third in line. Another customer inside had been waiting 50 minutes past pickup time so I canceled my order. Got yelled at by the manager for taking "jabs" at them (I stated I had placed my order an hour and a half prior.) I told them that's not how you treat customers. They yelled at me to stop talking or they wouldn't serve me and to get out. I felt terrible for the employees as the manager kept yelling at them. My son was shocked. Door dash drivers were waiting forever. I will not be going back. This manager needs to find a new career. read more

I placed my order online and arrived a few minutes before the time quoted, and it was ready to go when I walked in. The order was neatly packaged, and the staff was friendly. They even added a few extras wings to my order. The restaurant was clean, parking was easy. I've done online orders from this location a few times now, and I've never had any issues or had to wait very long. I like this location the most. read more

This has got to be the cleanest, best customer serviced, nicest Wingstop I've found in St. Louis. Awesome staff and management. And that doesn't say much probably but I've tried 8 different locations so, thanks guys read more

Wingstop - clean and orderly - Chicken Wings Near Me - Webster Groves, Missouri

This is the absolute last time I or anyone I know will order from any of your stores. You use door dash to deliver, 50% of the time I get the wrong order, or don't even get it. Then I complain to the store, they say to contact Door Dash, door dash says to contact you. I am DONE with you. I ask for refunds they never happen. Don't ask me to contact you via.messages. Don't call me. Just go bankrupt and save everyone the trouble of dealing with your crappy service and horrible business practices. Waste of space. You are a lost cause. read more

Food is good but atrocious wait times. We ordered online and order still wasn't ready upon arrival or they didn't check orders up. I would not recommend here if you don't have an hour to spare waiting read more

I wish I could give 0 stars y'all. I'm not even kidding this was the worst experience we've had in any sort of restaurant. My boyfriend went in to get the food and this is everything that went on in the HOUR he was sitting in there waiting, I was getting text updates on everything going down. We waited for over an hour for our food. When we got the food it was literally cold like it had been sitting for 30 mins. Tell me how we're waiting an hour for it to be cooked/made but it's cold by the time he gets to my car not even 10 feet away??? Make it make sense. This place is garbage, the workers garbage, the food was just as bad. The customer service??? Nonexistent. The worker at the front barely acknowledges any of the customers and hangs out in the back on her phone the entire time or outside on her phone. There was a woman that came in and said she had a pick up and the girl up front I guess said it wasn't ready yet or something and then 15 mins go by and the woman goes to the shelf and her food had been sitting there since before she got there!!! When the woman was like "did you not hear my name when I said it orrrr?" Like she was trying to ask her why did she just make her wait for 15 mins instead of doing her job and checking the bags the girl up front just completely ignored her and stayed on her phone. I can not make this up!! She deserves to be fired for real. The only good worker was the guy making the food and was giving out free drinks, brownies and fries because everyone was waiting so long because he was essentially working alone. I can not emphasize this enough - Do not go here! They do not care! It's actually mind blowing to me how you can be that bad at your job. read more

Truly wish I could give this location a 0/5. First, they confirmed my Door Dash order. The driver then called me when they said it was complete for pickup and told him that they had gotten no ticket for my order and they did not have my food, even though it was confirmed through the app and I received a text. The driver told me to call customer service as this was not Wingstop's fault, HAH. I called Door Dash and they cannot issue me a refund because WINGSTOP CONFIRMED MY ORDER. So, I'm out $40, getting no refund for the food I never received, and basically shit out of luck. Don't patronize this location. EVER. read more

Place is filthy. People move like they are moving through wet concrete. Said it would take 15-23 mins. Waited for over an hour. Do not patronize this location. read more

Do not go to this location, the customer service is horrible and this franchise genuinely doesn't give care about their customers, their food and the negative experiences they facilitate. Since this location has been opened I have ordered from them over ten times half of those times there was something incorrect with my order but those where small things that i really did not want to make a fuss about because I work in the service Industry and I get it. But most recently I ordered and there was several wings missing and a 52 oz simply lemonade. My order was about 38 bucks and I waited about 2 hours for my food. Called and made them aware (nicely) I was not rude and the floor manager laughed at me and pretty much told me to go screw myself and that she wasn't going to do anything and that this location weren't going to give me the products I purchased. So if u are in the area and want WS go to Arnold location I haven't had a problem with that one but this one in Webster grooves should close they poorly represent the brand as a whole and I'm never spending a dime there again. Order number: 6238134888284166 read more

10/10 restaurant. Staff are kind and take care of you quickly and considerately. Highly recommend this location! Thanks

This location opened up right around the corner from my house. Every time I have ordered online it has been correct and the food was prepared well. Will be returning read more

Worst wing stop location by far. First Time picking our order up we had arrived at the location on the time they had specified it would be ready. I was told it would be a few more minute. An hour passes by with me continuing to ask about the order about every 15 mins. Kept being told it was still being made and needed more time. Finally some found the location of my order it had been sitting in the window with the name billy on it for the whole time I had been there. Name is CJ. My second experience was ordering through the website and having food missing. Whatever, it happens simple call to the location usually can solve it. The "GM" told me that I was wrong that they had put the order together themselves but did admit to missing the drink. Told me that it had to have been the door dasher opened the bag and stole from it, even though the bag was completely sealed. Will never, ever order from this location again for sure! read more