This was my first time trying here. I ordered online to pick it up at 6 pm. I got there early and tried to change the time. But the lady at the counter didn't really tell me what they can do. All she said was that she didn't see my order. I kept waiting but the restaurant was packed due to a T-Mobile promotion. So, I gave up and went to the dollar tree to kill my time. When I came back, the place was still chaos. At 6:10 pm, I finally got my order. The place looked dirty including the bathroom. The fries were cold and the chicken tenders were a bit salty. I would like to try their regular wings when the store is not crazy like today. read more

I've heard a lot about the Ranch Dressing from Wing Stop and came randomly. This is by far the slowest, most nonchalant service I've ever received. After waiting for 45 min for chicken and fries, the food was rather greasy and I don't know if I get the hype about other ranch. It low key tastes like blue cheese and could be a little thicker. The location is fairly small. Christmas music was playing (visited in December). The one thing I couldn't find was a trash can, apparently it's a wing stop bag that is sitting on the counter top. The parking lot is pretty confusing since it's fairly narrow. read more

See all

If I could give negative stars I would. Waited over an hour and a half to get my food to find out they gave my order to the wrong person and sent my delivery guy away and they then refused to cancel the order. Wing stop employee suggested I call uber support meanwhile I'm waiting for a meal and have a confused driver blowing me up about the order. Finally wing stop agreed to cancel it, BUT THEN NEVER DID. I had to have my driver contact uber on his end to help. So unnecessary and so disorganized. read more

Excellent all around! Wow! Day & night compared to my last review & the last time I visited this location. Changes were made & you can tell. Food,drinks & dinning room were all on point, restaurant super clean- the staff is stellar paying close attention to everything. Will definitely frequent this location more now. I'm back! read more

My husband just brought home my lemon pepper tenders and I'm pretty sure they were heavily breaded - plain frozen tenders cooked up nicely, but then saturated completely in salt and lemon pepper . I literally had to wash each one off and the french fries were the same... covered, absolutely covered in salt and soggy as well. Shame on you.... Your corporate should know that this is how they're being represented. This was not our first rodeo at Wingstop ....I'm done. read more

I placed my order online and decided to pay inside the store. I arrived at my pick up time and my food wasn't ready until 20 minutes later I paid cash and expected my change. It seemed like she didn't know how to give change for a $20 on a $16.80 total. it took three times to get my change back . This location is very clean plenty of parking and if you get your order on time hot and great tasting. read more

So the sign on the door says they are open til 12 HOWEVER - we got here at 10:23 pm (eastern standard time) and they were CLOSEDDDD. Like how?! There was an employee inside drinking iced tea. Needless to say My friend and I left wingless & hungry & disappointed. Sigh SMH Also two customers came by and were equally duped. Wasteeee!! & Will never get this time back. read more

Wingstop - Wheres the lie?! - Chicken Wings Near Me - North Miami Beach, Florida

See all

I order using Uber Eats and they never send me my order. The Uber deiver call me to tell me they don't have the order and they say to me that some one took it from them and its not their problem. You should call Uber they said... INCREDIBLE!! bad bad service in this place Cero Stars read more

This place is very fast if you order online. As a person living closer to this wingstop, the workers are very friendly as of so far. I haven't had a bad experience or encounter in this wingstop and hope it stays like that. Another thing I'd like to add that made me knock down a point is the sprite. The machine isn't often refilled so when i got the sprite it wasn't really sprite and made my head hurt but other than that it was well. I recommend not getting the sprite all the time without tasting it to see if it is sprite or not. If it doesn't have the carbonation on the first sip, it isn't sprite. read more

Worse Wing stop to go to. Not recommended. Staffs are not friendly, Very rude and they don't give you your complete order, So check your bag before leaving. The employee who took my order was very inpatient taking my order so probably done on purpose. If you don't like your job, find one that you do like and be Happy. read more

I placed a DoorDash order over a week ago, and Wingstop made a mistake with it. I called and spoke to an Eric who promised me a refund. However, I've been trying to resolve this for a week now. Yesterday, I called and spoke to Kimberly, who was helpful, but there's a communication issue because they now can't locate the order through DoorDash due to DoorDash not sharing order numbers with customers. I provided screenshots and email communications to confirm the order and delivery, but the refund is still unresolved and no one has reached back out to me to confirm where they are with the refund. I called again today and was told that Kimberly would call me back shortly. I waited over 2 1/2 hours and called back and was told that I could speak to the general manager, Eric. (Apparently, the same Eric who promised the refund last week.) He was difficult to communicate with, not allowing me to finish my sentences and insisting he informed me last week that he couldn't find the order, which wasn't true. (More importantly, had that been true, then you would think that he would've done his due diligence to get my contact information to follow up with me. Which he did no such thing, creating me to believe that he had everything he needed for the refund..) Eric continue to just say that I had to wait for Kimberly to call me tomorrow at 11a even though I shared that I'd be traveling and asked for his help. He refused to help. When I asked if he could at least get me in touch with the owner, he said no, that Kimberly was working through this. I confirmed his position again which he expressed was in a higher position than Kimberly's and yet he was unwilling to come up with another way for us to work through this And kept holding his ground that I would hear from her tomorrow at 11 while I will be on a plane. I expressed my frustration and the need for better customer service from Eric. I'm hopeful Kimberly will contact me tomorrow and I'll get my refund. But, this review highlights the unnecessary challenges due to Eric's failure to quickly confirm details, resulting in a frustrating process. It also points out his lack of customer service skills, follow-through, and professionalism, potentially affecting the business's reputation. read more

Worst place I ever went to I mean it , the staff are"lazy, not friendly and rude, one thing I experienced from this place, if you call them on the phone about a complaint or job interview, they'll completely put you on HOLD!! just to not speak to you. WOW AMAZING read more

Wings and fries how can you cry? They have a ton of flavors and options. I just wish it didn't take forever. Even with online ordering. Come hungry but not hangry. They're open late. The parking lot is a little weird. And they literally have no trash bin inside the restaurant. But hey it's South Florida! read more

I'm so happy I stopped here for my late night dinner! OK to start the wait is technically about 20 to 30 minutes for your food to get ready that for you can be a big deal or not a problem. For me I am so happy that I stopped and waited for that time because the food was delicious!!! I ordered a combo meal that came with the drink fries and 10 wings two flavors of choice mine was lemon pepper and hot style. I upgraded the fries to a Cajun spice and that didn't charge anything which I loved. Perks are that the room is small and comfortable with two TVs, it seems that everybody orders to deliver instead of eating in. My suggestion would be if you were in a rush and really hungry to call ahead and make an order to pick up. My only suggestion would be that the staff would have a garbage can in the room so that people could throw away their garbage instead of leaving it on the table because I think it looks a messy that way. Staff was friendly and I was super happy to say that the food was amazing and well worth the wait. read more

Wingstop - Oh my goodness look at that quantity!! Yeeeeesss :) - Chicken Wings Near Me - North Miami Beach, Florida

People talking on the phone, the "manager" here just to flirt with women and talk on his phone and be rude to guest. This place is horrible on the service . Waited 1 hour for an order I called in only to arrive and be told they gave the order to the wrong person . I won't be coming back. My funky gold mouth guy with the locks did it for me read more

Horrible customer service, lady at the front was very inpatient taking the order. Also she seems not to understand English and also had difficulty counting the change. Also did not have supposedly the change to give back. The restaurant has no Ice for the drinks machine and upon ordering they do not advise that or have a sign up and they don't let you order all flats. Lets add how unsanitary this spot is, it smells like a dead rat died inside and looks like it needs a good wipe down. If you can avoid this spot please do and take all reviews inconsideration. read more

This location is the worst. I made an online order for pickup. Picked it up and was reassured by the manager/cashier that the order was correct. OF COURSE when I got home the order was short 10 wings. I went back to the store and was told that it was my fault I should have checked the order and he only told me it was right to get me out of his face so he could get the next customer. Really after you got ALL of my money for the order and only gave me a partial order. Or maybe cause I packed my own order and gave myself the wrong amount of wings? DON'T buy from this location. They don't care and they don't need you money apparently they are just their for their looks and not to provide a service. read more

Food is always terrific, from the wings to tenders to fries. The reason for the two stars is because it's always a 30-45 min wait for our food, even when we order online ahead of time. And the cashier keeps telling us 5-10 min (it never is). And it's always oppressively hot inside, so the wait inside is miserable. And they usually have only one person in the back cooking, and the way they act, they don't seem to really care how backed up it is. So food is 5 stars, service is 0 stars. Either order wayyy ahead of time, be prepared for a sweaty wait, or don't bother read more

The customer service here is stellar. Me and my family order here At least twice a week. Tonight our order was wrong and I spoke to the manager Rosaline and she went above and beyond. She not only rectified the situation by remaking our order but she personally delivered it. When we received the order it was still warm, she gave us more than enough sauces and napkins. Thank you so much. We will definitely be patrons of this business for the long haul. read more

I'm usually easy going with wing stop, can't expect too much for fast food in terms off service but damn. It's 8:30 you close at midnight, the sign on the window says "debit not working" so I asked "can I run it as credit" the girl at the counter completely ignores my question. Another one answers no. Fine. I asked what's my total so I Can go get cash, her answer " oh my God I'm ready to go". Working with the public isn't for everyone clearly. read more

Would not recommend it. I paid for a family meal to get delivered. Which isn't cheap. Just for items to be missing once delivered. I PAID for fries but didn't receive them. I PAID for three flavored wings just for them to give me two!!! Y'all need to get y'all sh!t together. That's ridiculous. FYI Miami Gardens Wingstop is way better anyways. read more

Wow is all I can say. Received my takeout order and requested all drums. Receipt sats all drums. When I called, the woman said she was the manager on duty today. Beyond rude. I got a, "I apologized but we don't offer all drums here". When I said I've ordered them before and the receipt shows that's what I wanted, she said they don't offer it. I had to ask why it's an option on the website then if they don't offer it. I told her I would like a credit on my order and she said I'd see it in the next 2-3 business days and hung up on me. Funny thing is, she never got my information. Unbelievable. How people keep jobs acting like that is incredible. read more

should really start reading yelp review, literally just made an order and came up with old unseasoned fries, missing chicken wing portions. read more

Wingstop - Chicken Wings Near Me - North Miami Beach, Florida

Worst service ever! We came in at 8pm Est. The place was occupied less than 30% ordered 2 pizzas 1 small 1 larger, its 9:40 still waiting, kid is hungry wife is angry. awful experience! skip this place . read more

Disconnected while on hold for 20 minutes,they leave the phone disconnected physically so nobody can call the store. i show up notice the phone is disconnected and leave it be. I order and wait again. Ordered 8 piece all boneless. Get handed an order of all bone-in which i dont know till i get home, still cant call the store back to get my order fixed since they have it disconnected. This is ridiculous read more

I stopped by this particular Wingstop to use my free birthday French fries. If you sign up for their email club, then they'll send you a coupon for your birthday. We ordered 50 regular and "boneless wings" for four of us. The lemon pepper flavor is my favorite. There is always a pool of oil at the bottom of the paper boat, so I usually put all the wings on top of a big pile of napkins. Still, they are yummy. I remember the employees being particularly nice on this visit. read more

Worst costumer service ever I'm not sure if the guy I spoke to was Leanor but that's who's name is on the receipt but the guy I spoke to has grills in his mouth and has locs ( just describing him) and there's hair in my CORN!! It was two corns that had hair in it!! I paid for a meal that comes with a drink and all the drinks were out and watery and he told me there was nothing he can do about it but didn't even check the back he literally lied about changing the drinks out , and I asked if there was any way can he give me lemonade out the gallon he asked me did that make sense like it's not my fault that y'all drink machine don't work you have to work with the customers especially if I'm paying extra for the drink it makes no sense that I had go to another place and buy a drink there ! @WING STOP GENERAL MANAGER you guys need to do better with who y'all hiring !!! Because every time a customer complain you guys take it lightly and never do anything! read more

Wingstop - a receipt with the price of a plane - Chicken Wings Near Me - North Miami Beach, Florida

See all

The wings are pretty good. Greasy and good. I got the lemon pepper and garlic parm that people go crazy over. They have a selection of boneless and regular wings. Due to the large call in orders I got the boneless so that I only had to wait 10 minutes instead of 20 minutes. The establishment is clean and the staff is nice, not a bad place to eat in. I would like to compare them with Cluck- u, but they have a lot of different flavors from Cluck-U which I like. The french fries were okay, but not good enough to eat the whole thing. I liked the lemon pepper better, the Garlic Parm was kind of salty to me, maybe the seasoning is better on the actual wings. I'm not sure. I will definitely make my way back over here when in town. read more

I FEEL SORRY FOR THE OWNERS OF THIS PLACE... the employees are ruining your business. They are mean for no reason. They hate their jobs & they are scaring away the money . Govern yourself accordingly ! I'm taking my business to another wing stop . Imagine how many other people feel like this . That's how much money you're losing. Terrible & Very unfortunate!! read more

Very poor customer service; lack of courtecy; lack of detail; apparently not trained customer service. That makes unpleasant visit to the restauran, especially my first visit, oh my got...! Horrible...! read more

Worst wingstop in the entire world.it doesn't even deserve 1 star.Only good thing is that u can take a good nap till the order will be ready. read more

I waited for my order for well over 45 minutes because they were "just waiting for the fries." The employees were chit chatting in the back. That was over a month ago. Today, I tried to give them a second chance. All the employees were bunched together chit chatting--again until one of them said "Someone go take her order!" Then I get home with it and see these tragic-looking wings. read more

Wingstop - Chicken Wings Near Me - North Miami Beach, Florida

I ordered thighs door dash (lemon pepper and bbq). The thighs were fried extremely hard. Thighs are supposed to be juicy and tender. The lemon pepper wings were hard as a rock. Disappointed!! read more

So I've had a few friends tell me how amazing Wing Stop is. So after an extremely long shift this was the only place open and decided to walk in and analyze. I walked in and extremely uncertain of the sauces so I asked the cashier Brooke to taste some if the sauces. I didn't like any so decided to get traditional wings with ranch, honey mustard, and mild on the side. I ordered a basket of French fries and HAD to have one yeast roll to try. Waited about 15-20 minutes for my food until my name was called. No plates but there was silverware at least. The boneless chicken wings were super good and crunchy. (I hate soggy wings) french fries had a distinctive flavor to them if believe sugar they were bad. The yeast roll was delicious. I wanted to throw away my tray and trash but there was no little dumpster. I left my tray there. Thanked Brooke which was super helpful and sweet and said if come back for more. read more

Wingstop - Wings, fries, and a yeast roll - Chicken Wings Near Me - North Miami Beach, Florida

Worst customer service ever!!! An order was placed over the phone, 30 minutes later, we were told they didn't receive the order. So after placing an order again, my husband asked for a cup for water, and they refused to provide with a cup. read more

Best wings everrrrrrr. I'm obsessed with their lemon pepper wings. read more

Wingstop - Lemon pepper & Mango habanero - Chicken Wings Near Me - North Miami Beach, Florida

Great wings a little over priced but it's good stuff nonetheless I recommend going to this location when you're near 163rd Street Mall North Miami Beach read more

Terrible service I ordered a 15 piece well done and it came out RAW and when I came back the next day to talk to get corporate number the manager said "I'm not giving you the number for you to snitch" and a week before they gave us spoiled ranch and the cook was grinning when I got my food when I opened up the wings it was only 3 in the box don't come too this restaurant if your looking for customer service read more

You will be waiting till the next day for your wings. Wait is too long they need to hire more employees I never come back.

I stop to eat some chicken and fries.. chicken old and fries too. I'm wondering; what is wrong with places in Miami..? So sad to pay $22.00 for not having the food that you see in the pictures that this companies advertise. Old fries, old oil... omg! Keep yourself away from the hospital.. read more