I walked in today June 8th, to get greated by Johnnie, he packaged our food and had excellent customer service. I noticed when I walked in he was working at a blazing speed, covering a shift swap. He's such a good worker, take pride in him! Take care of him! read more

Wingstop - receipt 6/8/26 - Chicken Wings Near Me - National City, California

I want to be clear that this review reflects our recent to-go order, which may have been a different experience if we had dined in. I doubt the outcome would have been much different, but I want readers--especially those considering takeout or ordering through Uber Eats, GrubHub, or DoorDash--to have that context. What we ordered: 30-piece Mix & Match Crew Pack (10 Cajun wings, 10 Hot Honey wings, 10 Lemon Pepper boneless), all requested extra crispy/well done, carrot and celery sticks, three ranch dressings, a large seasoned fries, and a 5-piece fried corn add-on. The issues: Unfortunately, none of the food arrived hot, and none of the 30 wings or boneless pieces were cooked extra crispy as requested. The fries were placed loosely in the large to-go bag in an uncovered paper tray, which could have easily spilled during transport. The carrot and celery sticks were simply wrapped in a napkin and placed in the bag in the same open tray as the fries. The fried corn also didn't taste fresh. I'm not suggesting it wasn't freshly made--only that it didn't taste like it had just been fried. The main reason for this review is the value for the price. The total came to $68, and the overall quality and packaging didn't feel close to worth that amount. For comparison, we could have ordered a similar quantity of food from Panda Express for around $52, or from Epic Wings or Buffalo Wild Wings. They might be similarly priced--or even slightly more--but I would have gladly paid $70-$80 if the food tasted fresh and the order had been packaged with more care. Those dining in may have a somewhat better experience than we did with takeout. However, based on the average Yelp rating for this location, we're not convinced that would be the case. read more

I have nothing to complain about! I went during lunch, ordered online, and everything was ready fresh and hot. Service was super nice, and my gosh! the fries were absolutely amazing! I crave Wingstop all the time, so I was really glad the food came out fresh. Plenty of seating inside and everything was super clean. Definitely a solid experience! read more

Wingstop - Chicken Wings Near Me - National City, California

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Ayooo. This Wingstop did not miss. Food came out quick and the flavors were flavorful. Compared to other locations which I hate to say some of those cooks back there don't care aka the Fairmont/university or poway which misses 2/3 times. Got to give the team here a 10/10. Yall did your thing. Props to yall. read more

Wingstop - Chicken Wings Near Me - National City, California

These guys need to learn how to use their board. It said my food was ready 25 minutes ago. I'm still here no food and it's not that packed. These guys are TRASH. Never eating here again 0 stars read more

Food was fresh as always but service was questionable today because the many times that I come I get good welcoming attitudes with a smile but the guy in the front today I think named Martin had a attitude that made me feel unwelcome as well as how he talked to his team mates just overall rude to witness and experience. I would expect nothing more then a good interaction but that wasn't it,he was short and rude and loud with his workers ordering to do more while he stood and judged and he almost bumped me when I went to refill my drink. Overall his mannerisms need work and the way he approaches customers and talks to team members need work. read more

2025 review Was greeted promptly upon arrival - 1 star Wait time was chill considering I came in during an UberEats/Grubhub rush. 1 star. Food was hot, 1 star. Freshness was a little sus, my tenders tasted sandbagged, as if they'd been fried prior and just reheated in the fryer before packing. Same with my fries, they def weren't fresh. I suggest working on timing when you guys drop fries, and working harder against the clock. No star:( Fries were very salty. I suggest tasting your cooking before sending it out, this will help you recognize the difference between your best quality and your not-so-best quality. My order was right in every aspect. You guys could kill it if you started communicating better and just using better practices like tasting and committing to serving A+ food. Ambiance was chill, store was clean(ish). Manager replaced napkin roll when I mentioned it, and clocked out right after. She left her guys in the trenches instead of gettin in there and leading the team + taking care of the customers. No star :( read more

Update: Returned to the same Wing Stop and was disappointed in the quality of food. I was the only person there and ordered To Go only to find out my food was still cold once I was home. The front person was super kind and friendly but that was the only plus and reason I'd give a 1-star.... read more

Wingstop - Homeless individual with the orange ski mask with his lime green hat and clothing on the counter. - Chicken Wings Near Me - National City, California

First time trying wing stop, Itzel helped me and provided awesome customer service, explained the menu and was patient. The food was out on time and was delicious. I will come back thank you for a great experience. read more

I ordered ahead of time for pick up and paid online. They said my order will be ready for pick up in 10 to 15 mins. I waited 30-40 mins for my order! My order was only 2 combos and it took that long! Once my order was ready my fries were cold and soggy!! read more

So I get the concept of waiting for fresh food but, this spot takes the cake on wait time!! EVERY time I've been here I've waited Forever for my food! If it's a one man team, I get it. When you got 3-4 people working...WTF!!! Wings ain't even ALL THAT for the wait it takes to get them. WE WON'T EVER BE BACK! read more

I've left a few 5 starts reviews already but the crew really doesn't get the credit they deserve for being so understaffed and busy. It was busy and when we got here it got busier. With that being said the employees were still happy to serve us and made our food in a timely manner. They were obviously short handed as well! Being close to closing time, they were cleaning the back, taking orders, addressing customers with questions, and still pushing orders out quickly. The front was clean as well. The order itself was made well too. read more

This is the last time I'm ever going to Wingstop. I went to this one again thinking that after a few years it might have changed. But I was wrong. I ordered my food and asked to eat there. I order well done so I expect to wait at least 25 to 30 minutes. So when I check the time it's already 40 minutes and I ask the person behind the counter how much longer. The young man said oh I have it right here. I said ok. So another 15 minutes go by and I still didn't get my food. I go back up and show the young lady my receipt and I said I ordered my food at this time is it ready? She looks at my receipt and says we drop it when you order and you asked for well done with an attitude. I'm like it's almost been an hour and people that ordered either before or after me had their food and were gone. So I stand there for a lil while longer just trying not to react like a butthole. She asks me if I want my receipt I said no. I wait almost another 5 minutes and the guy says your order is ready. I get to my food and everything was cold. The chicken was bone hard and the fries were cold. So when the guy said to me earlier my order was it was ready and they just let it sit there while I was asking about my order. Why would they want someone that is inquiring about their order to keep waiting and give an attitude and not just give me the food ? The only person that was nice was the young man that took my order and gave me my food. Everybody else was either indifferent or rude. Wingstop needs to really work on who they hire and train them on customer service. I stopped going for years because when I stopped going years ago was because the place was dirty and the people were lazy. I get it working with the public is hard but if you take the job you have to at least just do the job. I have been to this location, the one on fairmont and euclid. They were all dirty and the customer service and wait times were terrible. At the one on fairmont the young lady behind the counter was going between cleaning the bathroom and cooking food. That time I asked for my money back because I didn't see her wash her hands or put gloves on when she came back from the bathroom. Wingstop is not the place to get food anymore. read more

This Wingstop is terrible. The floor in the dining area is always dirty and so is their restroom. This place is always under staff so the workers are always over worked and the food is never on time. They are ALWAYS behind on orders. You always have to wait extra 20-30 mins every time I ordered here. That's why I give them 1 star. read more

I placed an online order and it was missing items and all the dressing as well, for there being only 2 customers at the restaurant on a Tuesday night you'd think they would be able to competently pack up orders read more

Ordered online. There was a 20 piece boneless meal deal which was 16.99. It asked for a flavor. I chose plain. At no place, on the website, did it state the wings were battered and deep fried. I chose plain thinking there was no batter. My son picked them up and brought them home. They were battered! I called the store and spoke with Jesus. I explained the issue. He told me I would have to pay for a new order. I told him no I would bring the order back in and exchange it. He told me they can't do that and they were extremely busy. I told him "yes" you can do that and asked to speak with a manager. He put me on hold and passed the phone to Marisa. I explained my problem and was told me they would just charge the difference. I brought the wings back in. Upon arrival I asked for Marissa. She asked for the order #. She gave me the price for the replacement order and I reminded her of what she told me over the phone. She told me I could pay, in full, for the new order and it would take couple of days to get a refund for the other order. I told her I didn't want to do that. I was more than happy to pay the difference. She said let me ask. A gentleman came out and gave me dressing and Marissa told me everything was fine and there was no charge for the replacement. This could have been easily settled over the phone if Jesus was trained properly. I asked Marissa if she was the Manager and she told me no. So, in my mind, Jesus didn't want to deal with it and passed it to another employee. NEVER EVER should an employee tell a customer they are really busy and pass it to another employee!! ! If there is a dissatisfied customer on the phone the Manager should take the call. The website should be more clear. Attached is a picture of what it reads. Marissa was more than kind and handled it with grace. read more

Wingstop - This is the order. - Chicken Wings Near Me - National City, California

I should have just had a pizza delivered. I gave this place a second chance. Last time was 45 mins. when it said 16 mins. This time it was an hour and 10 mins when it said 17 mins. They should just cut off online ordering if they can't meet the time. read more

This place is garbage simple as that The Wings were drenched in oil , fries crispy hard , they are really careless And unsanitary don't even waste ur time coming here ! read more

It never fails every time I come here it's always over 30 mins wait but when I came yesterday they told me 25-30 mins . And I ended up waiting over 50 mins just to come home and realize my food order was wrong all the guys in the night have a bad attitude and where airpods on both ears so if you even try talking to them they can't hear you ! Won't be returning back to this store ! Needs to be managed way better than that ! DONT RECOMMEND! Go to another location ! They probably have better service and we'll get your food right ! read more

The place do offer dining in option, it's been a while since I visited a Wingstop location since the one near me only offering take out, and I didn't like the idea as everything has been opening fully. Well, I was craving for thighs, unfortunately they had been discontinued, I did ask and also Google the info, guess they didn't sell as much as wings, so It was around for a bit then completely gone, ok so glad I get to try them before they were taken down. So I went a little bit off the menu and tried some boneless with Spicy Korean flavor, wow that one flavor I tried last time and said it was nothing like tangy BBQ, they did it right this time, the spicy taste made me sweating tears and breathing fires after my second bite :) the lemon pepper bone in wings on the other hand was great as well, not salty and overpowering, the seasoning was just right. Definitely visit this place again read more

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Yoooo Wingstop why you gotta do me like this. All my wings were like broken and the bone was showing all naked and shit. Ended up waiting an extra 15 minutes cause the girl took forever with her fake nails trying to open the soda containers. Lol I loved this place but not when we pay full price for half of our wings and undercooked fries. read more

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I like this Wingstop. In terms of flavor It has changed a little since I first starter going to that location, but its still one of the better locations in my opinion. The guy at the register was helpful. I wanted just chicken and fries and instead of him just saying OK sure he informed me that it would be cheaper to get the comb, which was about three dollars difference so I appreciate that. I wanted lemon pepper fries and chicken, I don't feel there was enough seasoning on there but they were still pretty good. I know that's a matter of perception so I'd say it's worth a shot. read more

Wingstop - Table - Chicken Wings Near Me - National City, California

I've came in on multiple occasions toward the last couple hours of business and noticed their cleaning methods in which they just throw loads of cleaning solution and water across the floor in the cooking area, then proceed to brush it into a small drain in the middle if the floor, no gloves in site just handling everything bare handed. The floor doesn't dry completely they just walk over it, you can smell the chemicals from the lobby, all while cooking everybody's food. Between the bacteria being thrown around and loads of chemicals in the air i could assume this isn't a safe environment for cooking food. It Screams Cross contamination and food poisoning. Customer service has been fine but if the food isn't safe to eat what's the point. Hope they change their methods. read more

So, this place is a setup to rob you. I ordered 10 bone inbone wings and the cashier asked if I wanted the combo. The combo comes with fires and a drink. It cost $16 something. I said "No" I paid and then realized that I had paid over $19. I asked the kid why was it so much. He said the combo was cheaper. This made no sense as the combo with tax would also be around $19. He said, I offered you the combo. I pointed out that there is nothing on the menu for wings only. The kid ended up putting in fries in the bag but no drink. Why would an order of wings only be more expensive than the combo and also have nothing listed on the menu. read more

Wingstop - The menu - Chicken Wings Near Me - National City, California

Dry chicken. Some burned my mouth. Others were cold. Mystery liquid surrounded the forks and napkins. Surprise, it was sticky.

I did an online order, it said it was going to be done within 20 min. It's been 30min now and they haven't even started it as I came into the store. Workers looked upset when I asked about the order. read more

Been on hold for over 10 minutes trying to cancel an order. TERRIBLE!!!!!!!!!!! UPDATE: 25 minutes later and I'm still on hold. I've been on hold for almost an hour now. read more

Terrible customer service! I was advised to place an order a day early in order to have them ready when I arrived. I placed an order on Saturday for pickup on Sunday at 11. I timed everything to arrive at 11 which I did, only to be told that I should know that it's Superbowl Sunday so I should expect delays. UNACCEPTABLE! THAT IS WHY I PLACED THE ORDER A DAY EARLY! I stopped coming here over a year ago because of subpar customer service and won't be back again. EVER!!! read more

Wingstop - Wingstop on Hoghland - Chicken Wings Near Me - National City, California

Full transparency, I wasn't even planning to write a review, but the cashier thought it would be funny to be sassy, so...here I am. Lol. Firstly, I don't know why there were only two people in the day I went it, but there were--one cashier, Mercedes, and one guy (doing everything else). Moving on to concern #2: Why did the cashier think it would be the best thing to take the order of a client OVER THE PHONE when there was a line building up INSIDE THE LITERAL SHOP...? When she finally hung up the phone, I decided that I would write a bad review. From what I've experienced and been taught in the field of customer service: the client that is literally in front of you always takes prescedence over a client that is on the phone. The cook (I'm assuming he's also the manager) gave me a mouthed apology which made me repent; however, when I tried engaging with the cashier (mind you, I didn't have an angry tone), asking if it was only the two of them, she decided to be smart and tell me about their other associate who "went outside" and asked me if I wanted to work here...huh? I replied with, "I was just asking." She had nothing to say; just made a little face and gave me my change. Don't do that. Don't be that beezy. People are trying to empathize with you. That interaction made me lose my appetite and made me review this place for 1 star. Find a different wing place to order from. This ain't it. read more

Now don't get me wrong, I hate to add fuel to a large fire but I will if someone forgets to ADD my whole order. So with that being said.. I have to say the young man who got me paid out and made my food deserves a raise. Matter of fact, bump him up to manager. I asked him to sauce my wings extra good, he did that. I asked for all flats, he did that. He made sure my order was correct. Definitely appreciated him going above and beyond for me! Needless to say, I do think they should double check the bags before handing them off because I was missing some items. I could have went back and said something but at this point I brought myself here to just go ahead and leave a review. Wingstop is great, but when food is made incorrectly, with an attitude, etc... I won't be giving them my money. read more

Wingstop - Chicken Wings Near Me - National City, California

You know, this would of been a much better experience if one: they would of properly heat the bread or buns all the way through and two: if when I informed them about the cold bread, they would at least act liked they cared. Anyways, I ordered the three chicken tender combo with veggies, iced tea, and the said bread, in lieu of french fries. I had the tenders naked with blue cheese on the side. The tenders were good, and they had a good exterior crunch with the all white meat being tender and mostly juice, except for the ends. They were good eating with the blue cheese dressing. I asked for carrot sticks but I never got any. As for the bread, the outside was warm but the inside of the two buns were at room temp to cold. They had good flavor and they would of been terrific if they were piping hot. They need to get the temp right on these. You have to understand, I am not an ass, until I am forced to be one. I politely informed the young man at the counter that the buns were "not properly heated" and he just said "Okay," period.. then he proceeded to give me that look, that one can infer from that he really didn't care. You have to understand, I was not asking for something, in any way. I just want them to provide a better product for the next visitor. read more

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I give this place a 1 star because their business here is so slow and they need more staff members also I ordered 15 piece boneless wings and they gave me bone in and when I told them that I ordered boneless the lady said I didn't even tho I told her many times and when they gave me the boneless wings they were hard and not good at all I'm pretty sure they did that on purpose read more

The food was great 10/10 and the service was also 10/10 but the wait time was terrible. It was much cleaner than the last time I was here which is great for me because I left the minute I saw trash falling out the trash can the last time. I think they just really need to hire more people because they were understaffed and that could probably help with their wait time. All in all, if you don't wanna wait--go somewhere else because this place is not for people with no patience like me. read more

Third time that Iam not given an item from my order. I decided to finally call and speak to a manager spoke to Jesse manager from Night Shift. I told him it's the 3rd time it happens he responds with maybe you should try going to a different location to avoid this from happening we are always packed. Like are you freakin serious? The place was not busy when I picked up my food. That's not an excuse. Maybe you should train your employees to do the job right. I'm owed about $35 from all my items I didn't receive various times. I live about 25 min from location but work close by picked up food on my way home. What a disappointment to get home and notice food missing from my order. DO BETTER !! TRAIN YOUR EMPLOYEES BETTER !! & JESSE BE A LITTLE MORE PROFESSIONAL !! read more

Literally the worst wing stop I've ever came across. Me and my friend wanted to stop by for a quick bite and OMG. We didn't even order bc it was just so sketchy. From the 2 very unprofessional young boys behind the counter (literally looked like it was their first day) to the mess of what is supposed to be a kitchen , to food being left out. ALL IN SIGHT OF PAYING COSTUMERS. When the young man asked if I was picking up or ordering, I replied that I wanted to order HE LOOKED SO BOTHERED This place either needs new management or needs to get shut down because it's actually unbelievable. It's so sad because I actually really enjoy wing stop's food. read more

We ordered online yesterday, our order was completely wrong and we didn't even get the full amount of what we ordered and the wings were burnt. We ended up throwing them out and just wasted our money and we love wingstop so this experience was very upsetting read more

Came in on 12/9 and the cashier ANDRES was super friendly and made us feel welcome!! Shoutout to ANDRES at this wingstop!!! A pleasure to come in and visit! read more

Wingstop - Wingstop national city and menu - Chicken Wings Near Me - National City, California

Long wait don't come here waited 50 MINUTES for one chicken sandwhich Asked for a refund manager said there's nothing he can do about it read more

BEWARE! This place will have you waiting for your food. I have tried given this Wing Stop location chance after chance because it's the closest one near me. Everytime I order on the app it states my order should be ready in approximately 17-20 min or so. Once I get there my order is not ready and everytime I have to wait, I don't mind waiting a few more minutes but usually I have to wait an additional 20+ minutes. Today I placed an order at 3:20pm and it's currently 4:16pm and my small combo order is still not ready even though they told me it should only take 10 more minutes. Customer service at this location is ridiculous. It's time to fire all the lazy staff and hire a new manager because this is not okay. NEVER AGAIN. read more

The food is very very good the ranch and the fries have very good flavor.the workers are nice and the service is awesome.they do take a long time but other then tha I still rate it a 5/5 because it's worth the wait and the chicken sandwich's and wings and fries, ranch have a good flavor. My favorite place to eat. read more