This place is a joke and hope there región supervisor shows up they say it's open till midnight spent half an hour calling and no answer. Got here around 10:40pm and they already shut the kitchen down and turned off the grill when it's suppose to be open till midnight. I showed up and they said they shut the kitchen down at 10 to start cleaning when they should still be open for another two hours. read more

Horrible customer service. I made an order on the app for delivery and a minute after I placed my order, someone called from the store telling me that they are out of boneless wings and that I will be refunded. 4 days later there is no refund showing up in my bank. I tried calling the store but they seem to not want to answer. I would give the store 0 stars if I could. read more

Food is consistently good. Best bet is always to order online. I've never actually gotten through in the phone but have never had a problem with my order online. The place didn't feel very clean which was a little concerning given I would hope they've increased their cleaning protocols since COVID. Overall, I find myself continuing to go back and have enjoyed everything I've eaten there. read more

My boy friend ordered food online and we waited an hour and it still wasn't done. The guy at the register if flirting with the employees and arguing with other customers to order online even though they are at the store. Terrible customer service. Do not come here. They make you order online so they can make you wait and take your money. read more

This is the worst restaurant I ever been to. They never have a hostess at the host stand, so the guest is left just standing there. The service is unbelievable in a bad way, they take forever to greet you and always forget something. Drinks take super long to come, I actually sit there and watch my drink die at the well. The manager don't be there to clean up all the mistakes, he probably be on the side smoking cigarettes. Like where is the customer service? One of the worst restaurants in Miami, hands down! read more

Hi my name is British I order the 8 piece combo Hawaii and lemon pepper. I was very dissatisfied the chicken was greasy and old the grease was burnt. So I decided to go back into the store and speak with the manage and this is where thing got even worse. So I ask a young gentleman that was sitting in the front who is the manager he replied he was. So I said the grease the chicken was cooked in was old and burnt out , he replied " I been here all day and no I didn't see the grease " with a lil attitude. So I then said oh ok well the grease is old and I will like a refund, he then replied "you not getting a refund". So I replied yes I will be getting a refund. He said I won't be giving you S**t. Then he also said it's only $8 to $15 I can buy you some chicken I then replied I can buy my own food I want a refund and I will not leave until I get one. Then he decided to walk around to get the phone and said you need to leave I replied and said I will not leave until I get a refund. He then said I bet you leave and started calling the police. As he start calling I advise him I still want a refund. He then come back in front of the store in get on my face ready to hit me and I am pregnant. So the lady co worker advised him to chill out she is a female what are you doing. He still get going off and words are being exchanged. He then decided to go to the back again now I see him in the front of store took off his uniform and said come outside watch I beat your a**. I told him I'm not going nowhere he goes back to the back of stores comes back in the store and said leave I advise him I will not leave he said he will put me out. I advise him to do so he continue name calling and the male co worker told him to calm down he did not. The other male worker then ask me to step outside. I walked outside then waited on the police. I will be filing a lawsuit asap. read more

Wingstop - This is lemon pepper .. - Chicken Wings Near Me - Miami, Florida

This is probably the worst Wingstop Ive ever been to. They mess up my order by leaving several wings out of my order or give me the wrong kind of wings. I also feel like they have some racial prejudice towards certain people because their customer service changes towards different people. Everyone in this wing stop is completely rude. Do not go here. read more

I ordered 10 wings, half lemon pepper and half garlic parmesan. When that Door Dash guy left and I opened my tray...the food was hot, fresh, and cooked perfect. I forgot to ask for wet (a lil extra juice) so I called the store right after I ordered online and Rose took care of me. Her customer service and enthusiasm for her job let me know that my food was gonna be on point. And it was! Check out the pic. The flavors are poppin! And I am excited to finish my meal! read more

Wingstop - The most well seasoned and best tasting wings! A very good investment for my tummy tonight. - Chicken Wings Near Me - Miami, Florida

now i am a huge fan of wingstop but, this establishment in particular is a horrible representation for wingstop as a whole, the floors are filthy, the customer service is absolutely atrocious, even when at home and i try to call beforehand to ask simple, quick questions about my order their line is always "busy". i have waited on the other side of the line for over 30 minutes, i've redialed, everything.. and to my prevail! no answer. this is a joke and it needs to be handled immediately. read more

I've been here a few times, the food has always been on point, bathrooms are always clean which is a big plus. When you get one of the combos beware of the fries, they are huge! The prices however could be a little more reasonable (for the individual combos). read more

Called to place an order over the phone, I was about 20min away I pull up to find out that there was a absolutely NO customer inside and to find all the employee's eating and hanging out. I walk in still on the phone all the employees just looked at me and continued eating never mind that I am still on hold, No one said hi the place is disgusting and customer service sucked. When I told the girl who still had her mouth full that I have been on hold and still on hold she have me an attitude and said o well I it wasn't me. A health inspector and owners really need to look into this place.. All employees should be retrained and employees should where caps so their facial hairs don't go into the food. Absolutely gross.. I have always ordered the wings to be delivered to me at work and I must they are delicious but after seeing what I saw NO WAY I will ever eat deom this location again. read more

HORRIBLE FOOD AND SERVICE. They gave me the wrong order, and didn't even have the soda machine working. What's worse is that when I asked for my soda, they said "oh, it's not working". Worst customer service. I WILL NEVER COME HERE AGAIN. read more

This wing stop should be ashamed for preparing a delivery of wings WITHOUT any dipping sauce!! Who does that

I ordered takeout for 20 wings with 3 different sauces for my family. It took about 20 minutes and when I got to the house, they put the sweet sauce wings in the same box as the spicy wings. Who does that? Well let's just say that my family wasn't too happy with that and couldn't even touch the sweet wings because of all the hot sauce that was poured over the other ones. Recommendations - please separate the wings with different sauces. Especially for orders that are takeout, it will only drown out the taste on the other wings. Also - keep in mind that everything is sold separately. The wings, the sauces, everything! read more

They gave me the wrong amount of wings.. I ended overpaying.. always something with them!! Not buying nothing else there.

Not that this place needs anymore bad reviews but, chicken super dry.... If you call no one answers... if the answer they're in a horrible mood.... I placed an order and everything was missing. When I called no one answered and I called so many times they just turned off the phone.. read more

Gross. While Rick Ross is throwing car shows this location is ruining orders on a regular. Presentation at this location is awful, never a clean section to grab straws napkins or lids. Drink cooler is always dirty. Employees are out of uniform, wear AirPods, cuss and are oblivious to sanitation of food and should not deal with food. Everything is awful here and code violations should be placed read more

Gotta love wing stop! I went with the BBQ & naked wings. The wait was over 25 min for 15 wings which is why I rate 4 stars instead of 5. Place was clean and staff was polite read more

Wingstop - Chicken Wings Near Me - Miami, Florida

A mistake was made in a order for delivery, However the manager Anthony shared took ownership of the situation and offered a solutions. Great management and staff! read more

Wow, I just had some amazing lemon pepper wings, and garlic Parmesan wings from you guys. I have never tried you before but because you deliver due to Covid, I thought I would give it a try. Super easy way to order and pay, pretty fast, and all food was hot and really good. Will be ordering again for sure!! read more

I don't know what's the deal with these Wingstops, but this one is pathetic! The wings are ALWAYS over cooked, madd dry! They never clean their drink machine properly because I always get the black spots in the drinks or they never have the tank right because the sodas taste like seltzer water and the lemonade like water. I know this about the machines because my hubby use to work for Coke for 10 yrs and he knows. Besides the food being nasty, the staff is not friendly either. I don't know what's up with people and their attitudes these days at spots like this but they should be happy to have a job! read more

So I hope you can get from the name Wing stop that they major in chicken wings! Man oh man they serve some good wings. Me and the hubs were out & about and came across Wing Stop. This particular Wing Stop is located in a shopping center with a Publix, BK, liquor store etc. It is a cute small place to grab some grub, and watch some sports. (No first date kind of thing!) We ordered our food to go because we wanted to go eat by the lake (corny i know but we are a corny couple lol). We ordered Chicken strips with fries, with mild dressing on the side, honey mustard, and ranch dressing. I ordered the veggie sticks as well. Everything was great, flavor was off the change! The mild sauce was not mild at all, but for me that is a good thing because i loveeeeeeeeeeeeee spicy foods! I just thank god I didn't order the spicy sauce! My mouth would have been on fire!! =O The veggies sticks which were carrots and celery were fresh & crisp yum yum! I thought everything was great but the hubs thought the fries could have been better, but he eats everything plain, I always spice it up a notch, with dressing and whatnot, so they were great for me. I will come here again for sure! Service was excellent as well! They also cook to-order which makes it even more tasty! Happy customer =] read more

Wingstop - Figuring out what to order - Chicken Wings Near Me - Miami, Florida

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My review is mostly based on the food. It is very tasty! We are big on wings and these are one of our household faves. The service is usually lacking in this restaurant (but never had an issues that stood out. We've dinned in before and there has been issues with the ac not working. Used the website today for a carry out order of classic wings and boneless too... and the website is very user friendly. Will update my review once hubby arrives with our order. -review update: Our To go Order was prepared and packaged very well. We received our order correctly and were pleased with our outcome. Thank you Our family favorite wings are garlic parm read more

Meh. I've simply had better wings, and there are better choices nearby. Buffalo Wild Wings, rodbenders, and of course, the ones from the sports grille at the palmetto bay golf course if you're willing to make a little drive. read more

Wings were blah service was lacking waited forever to get just wings and fries. Fries came out cold and wings were under cooked for sure don't recommend this store to get your wing fix read more

Sometimes you just need a quick fix for chicken wings (or chicken strips). Wingstop is one of the best places in the area I know of to fill that need. There are no frills and nothing is over the top. This is just true classic fried chicken. The quality has never disappointed. I like to stick to a small portion of the menu, namely the chicken strips with hickory smoked barbecue sauce, and sometimes either french fries or baked beans. They have a large variety of sauces, so feel free to pick one for your taste bud's delights. Bottom Line: Check it out. You'll certainly find something you will enjoy. read more

I came here with a friend to pick up her food. I didn't order anything but I did have a taste of her food. She just ordered some mild hot wings that came with fries. The wing was okay, I didn't like the sauce. The fries were a bit too salty for me. I will try this place one day on my own. Maybe get some boneless wings. I'm not in any rush to try it but one day. The place is a bit small located in Cutler Bay. The area was clean and the customer service was nice. read more

Ordered 12pc hot wings with bone. Save your money it's gross! Honestly, they have a weird frozen food after taste going on and oil taste. No sauces are provided. Cost for sauces is additional, are you serious? Ordered takeout out, got home and I didn't even finish the first wing; it was that nasty. Ended up throwing the whole thing out! I will never waste my hard earned money here again. read more

I almost always order online or over the phone and when I get there everything is perfect the way it should be. Flavors are great and the food comes out exactly how it should. The service has always been good and there are almost always a good amount of people dining in. I enjoy wing stop and this location is the only one I go to. read more

I had a terrible experience last night. I came into the store to order dinner for my family and the girl at the counter only asked me for my name probably thinking i was there to pick up an order. I told her I haven't placed an order yet and would like to and she gave me the most disgusting attitude and said " then place your order" and gave me the look like i'm stupid. I couldn't even stand to look her way anymore so i went and placed my order with the other girl who was working and didn't give me any issues. She told me the wait was 20 minutes, which was fine so I went outside to my car to wait. 20 minutes later, I came back in to check and the moment I stepped in I felt soo uncomfortable! The girl with the attitude saw me and gave me wide crazy eyes and stared me down like she wanted hurt me or something and at this point I was thinking that she's not mentally stable. Then instead of helping me , she went to go talk to the cook in the back and asked him where the other girl who took my order went. She didn't want to help me at all. I really don't understand how she got this job and who in their right mind hired her. She needs to go. I just wanted wings but instead got shit service. Never coming back. read more

I use to love this place, but it's drastically changed within the last year or two.. I always pretty much had the same thing, 10 piece wing combo, with the Cajun and the other half the mango habanero sauce. I really do like the sauces for the wings, but the quality of the wings is HORRIBLE. So bad, that the wing sauce doesn't even help it anymore. The fries were great before, and just like the wings, they have changed for the worst. Soggy, and taste like bad oil. It was one of my go to spots for wings on football Sunday, now I won't go there if it was my last resort. On top of the quality being horrible, they don't have the greatest hiring capabilities either it seems. The girls in the front are rude, and they don't seem like they have a clue of what they're even doing. Save yourself the money, go somewhere else ! I do not recommend it. read more

A 20 minute order took over an hour to fill. Staff was rude, slow and disorganized. Food was burned.

you'll think when people mess up your order the first time that when you bring it back it'll be better when they fix it. this wasn't the case. it was even worse. the chicken was burnt and old. we had just went 10 mins prior to bringing the food back and it was still burnt and we still didn't receive our large fry. worst experience and i mean it for the simple fact i had to leave the house, when i sent my husband the first time for a reason. so now i was upset cause i had to. tf read more

Ordered wings and sides for a party. When we got home, noticed that one of the sides was missing. Called the store to get a future credit, an employee (very nice by the way) called the manager "Linda." I just couldn't make it back. Linda told the employee that I had 24 hours to pick up the side, but no credit would be issued. Why would I want a side the next day?? Zero customer service, I'm the one inconvenienced and no resolution. Won't be back. read more

Out of the 3 locations I can choose to go to, the Old Cutler location is by far my favorite! The staff here is always pleasant, no matter the time of day you visit & the wings are always FRESH. I love that the staff is extremely big on providing the best customer service (also as of lately, the turn around tome for pickup has been exceptional)! Though the shopping plaza does have its peak hours of business, there is always parking readily available. If you're ever traveling down Old Cutler, PLEASE be sure to visit this location. I promise you won't regret it. read more

This place is top notch! Wings are always fresh never cold! They take care of their customers, great service, love to order online and pickup and they are ready to go, very convenient and delicious! I usually get wings from certain bars that have good wings and wingstop can run with the best of em. This is a great location and the manager Linda makes sure things go right. HIGHLY RECOMMEND THIS LOCATION!!! read more

They definitely need to spruce up on their customer service. I felt like I would instantly keel over and die of clogged arteries. I know it's fast food but must it dripppp with grease and oil? Plus the staff looks unkept and dirty and the place smells like wet wood. This is what i waited 30 minutes for?? Sigh Oohhh and they didn't give me the drinks I pd for. Want to call them but dreading going back! read more

Need to work more people the wait is ridiculous I feel bad for the people that work here. They're getting so many orders that they can't handle it. It's a shame I love wingstop especially this spot but there's only two people here it's one of the craziest things I've seen. I'm surprised these two people don't just quit right now and leave. Poor management skills In scheduling employees. read more

This location honestly has the worst customer service. I ordered wings that said it would take 15-20 minutes to be ready I have been waiting over an hour for a 8 meal wing combo with fries. When you ask how much longer they look at your nasty and tell you not sure. HORRIBLE CUSTOMER SERVICE. The point of ordering ahead is to not have to wait. read more

I love wing stop, especially this location since it's closest to me but the service I received today was disgusting. I went in to pick up dinner for my family and before before even getting greeted, the woman at the register tells me the wait is two hours with a nasty attitude. Let's be real, the max a wait at Wingstop on Friday night will probably be 30-35 minutes!!! I would know bc I am a regular. But 2 hours? The lady was lying and didn't even put our order in, she told us to come back on two hours. Lady, if you don't like your job then go find another one, I want my wings!!! With that being said I will take the 25 min drive to Kendall anytime I want wing stop to avoid giving my money to this horribly managed and terribly employed establishment. read more