Got half my order wrong and did not provide a receipt with order. Verified the email receipt is correct but there was no store number or order number to reference when requesting help on the wrong order through the automated phone system or website. read more

ordered 20 wings. they are all the size of crumbs. trash place. Waste of money, time, and store

Chicken wings were luke warm and not tossed in sauce. Chicken was chewy and not cooked well. Fries were the only thing that had any potential. Service took a long time with an employee saying she'd be right back to take my order and then disappeared to the back. read more

Nothing best thing about this place is the Ranch Dressing! That's All service and ambience doesn't matter at all!

They charged me for fries w my combos and didn't include them when I came to pick up.

Food was delicious, service was fantastic. No cash was allowed on the premises, so I was unable to tip staff like I wished. Allison in particular was an absolute treasure. read more

I'm not the type of person to write a bad review about a company or either of you in general but I think I had you for this. I came in today at the Lakewood location and I asked the cashier about if they had the Valentine's Day boxes and he was like nope and automatically start talking the next customer behind me without even asked if I want anything else or anything. It's very rude and seem kind of abrupt . read more

Customer service was horrendous. They were barely paying attention to the guests and the restaurant was really dirty. Requested extra seasoning on my fries and for them to be well done and my fries had ZERO seasoning and were limp. Wings and tenders also received only a sprinkle of seasoning and were dripping in oil. Don't waste your time here, go to Puyallup instead. read more

Wingstop - Chicken Wings Near Me - Lakewood, Washington

This branch was very dirty, food was cold and soda machine is broken. Go to the Puyallup one instead.

Wings & fries are okay Working crew at 8pm 3/6/2024 needs much training. One crew member taunted another by taking her cap & moving it beyond her reach probably to draw attention...juvenile! & annoying to customers & employee read more

It says "for a better experience" for the customer, they stopped accepting cash as payment. WRONG. It literally ruined my whole effing day. I guess yall don't want money. Taking away cash only makes things inconvenient for customers. Make cash an option and you'll get a better review. Fucking trash. read more

Although, they open at 10:30 am they do no walk ins just online orders. Then why not put a sign to specify that. Waste of time. Go to a different wing stop. read more

Me and my man went to Wingstop today and almost 20 minutes after eating our food (Lemon Pepper and BBQ boneless wings) my boyfriend started getting serious stomach cramps. As soon as we got back to the house my boyfriend projectile vommited all into the toilet and it was all Wingstop. He is still having stomach issues hours later. read more

Wingstop - Chicken Wings Near Me - Lakewood, Washington

I love wing stop, but this location seemed to be very unorganized. I was extremely disappointed with how my food came out, customer service was decent, employee didn't inform me that their fountain drink machine was down. read more

Wingstop - Very disappointed with the fries - Chicken Wings Near Me - Lakewood, Washington

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Service was terrible and he was very rude and acted like i was inconveniencing his day

This place is either serving really good food or really bad. No consistency. The low rating is mostly for their customer service. You order to go and are told 30 minutes and get there only to learn it is over and hour. They are super busy and that sends them in to a place where they very frequently give you the wrong sauces on your wings or your order will have 11 wings when you order and paid for 15. Very frustrating that they can't get it right. This place could be a great place if only their food was consistent in quality. Expensive for wings but they are good when they don't over cook them. Worth trying and we do return but not as frequent as we would if they were a bit more reliable. read more

DO NOT ORDER ONLINE TO GO. Check all of your items before leaving the store. Count the wings (sad you even have to do this). Ensure the sauces weren't tossed in there and soaking the bottom. Every time I try to give these guys another chance they don't give me the correct order or the products are exploded in the bag. The way they place the items in the bag both times the sauces covered everything and the bottom fell out of one of my bags. They gave me boneless and only 7/8 wings when I paid for bone in. They don't seem to care unfortunately even when you call. Lack of attention to detail or just don't care about the job they have or the people they serve food to. You pay $40 for two meals and get ripped off. Will only be ordering from Tacoma from now on. read more

Their app malfunction and didn't take my payment so I drive all the way there and back for no reason. I even called to check if it had gone thru, which is ironic, and they confused someone else's with mine thinking it had. They were so backed up they couldn't even take my order there, the manager did offer me a 15% discount for my next visit (big deal huh). read more

I was very disappointed with my most recent visit to Wingstop in Lakewood Town Plaza in Lakewood, WA. I generally like their wings. This evening (a Friday) after work, I tried to place an online order of 30 wings and a side dish. When I arrived at the restaurant 30 minutes later, I was informed that my order did not go through. I showed the cashier my phone and she was able to point out my mistake and show me how to avoid this problem with any future orders I place online. I was told it would take another 30 minutes to fill my order. Since the wings are rather pricy and I had already driven considerably out of my way to pick up this meal, I asked if there were any coupons available to reduce my bill or if a discount could be offered to make up for the additional time. I was simply told no. No apology was offered and the manager didn't even take the time to speak with me. A simple 5% discount or a coupon for a future meal would have gone a long way in making me feel like an appreciated and valued customer. Sadly, I will not be visiting this location again. read more

Drove 40 minutes to get here, only to find out that the wait time is an hour. Apparently, they're taking orders for Uber and other delivery services but if you're just a customer wanting to order something to go, you have to wait an hour. The sign outside doesn't say open but if you walk up to the door, you can see they closed off all the seating area and there are people working but damn. Won't be back! read more

Count your wings. Seriously. We ordered a 20pc were missing 5 or 6 wings. We called and they wanted us to drive all the way back with the food. I mean we didn't sit and count the wings in the parking lot, we were sharing with our family and didn't realize we were short until we started eating and noticed one of the boxes that was supposed to have 10 had significantly less than 10. They refused to do anything about it besides tell us to bring it all back so they could "remake it" and throw away the wings we had in our possession. No "hey well take a couple bucks off your next order" we go to wingstop literally every month sometimes 2x a month so it's not like we're trying to rip them off. We're loyal customers and I would expect the same in return but not from this location. Had an issue in the Kent location once a few months back and they were super helpful. This place, not so much. ​ read more

20 min late with my order. Maybe it would have been on time if they weren't socializing with their friend and letting them eat in the restaurant when everything is still take out only. read more

Wingstop - Eating in restaurant when supposedly nobody is allowed to while is Phase I. I guess rules don't apply to the employees and their friends. - Chicken Wings Near Me - Lakewood, Washington

I'm not sure why wingstop is so inconsistent. When you get some flavorful wings they're great but 70% of the time the flavored wings have little to no flavor on em. This time I wanted to make sure so I asked for extra flavor on them and still tasted like plain wings. read more

I tried calling in my order and they told me i had to come in to the restaurant if i want to order around 9:30pm tonight. Then I drove all the way to the restaurant to put in an order just to be screamed at that I need a mask or I have to buy one. I said I have my shot and don't need one. They said policy you'll have to have one, so either get out or buy one. As long as the argument lasted, with us going back & forth, I could had just put my order in and then stepped outside and waited to my order was ready. They then refused service to me and told me to get out! I've never been treated so badly! Wingstop just lost a big order and a great customer! I've never felt embarrassed and disrespected like I did by these fast food workers... Are you kidding me? Some girl named Amy and some guru banned Regiua or Reqiua Scou, or something. Who knows, these names are probably not even there real names. I'm not going back with service like this!!! read more

Can into the wing stop today (11-17-22)because I been wanting a lemon pepper chicken sandwich and as soon and I come in this tall white man claiming to be a manager it yelling at an employee being really rude and yelling and an employee in front of all the costumers, all the costumers where shocked you can tell by their faces (a full store by the way 10-15 people) we ended up leaving to wait for the food to be done we came back about 25 minutes later and the guy is still yelling at him being very very rude, we ending up waiting another 5-10 minutes to get our food and the guy claiming to be a manager just tosses my food and me and I told him Nicely "you didnt have to throw my food at me" and we ended up getting into an argument and he was a rude ass bitch, anyways my point is wings stop do better you food is good but your costumer service+most of you employees are ass!! (And they forgot my ranch) read more

We just left Wingstop and let me say this crew who were working at closing was amazing 6 guys who were thrilled to help my husband and I come up with our order. So many people are quick to degrade fast food workers but these man were awesome! The new owner won't allow tips but I really feel like this team deserves praise and hopefully tip jar. We will come again and it is really nice they stay open until 11pm! read more

I made an order at 4pm for pick up at 6pm. When I arrived at 6pm on the dot, the worker informed me that my food has been done for awhile now. After I informed him that it wouldn't make sense because my order pick up is 6pm. He then looked confused and proceeds to say "sorry if the food is cold." The food was soggy and entirely cold but I didn't have the time to ask them to remake it, especially since I ordered it for pick up. My guess was that once I submitted my order at 4pm they made my food and it was left outside for 2 hours. read more

While I understand the shortage/demand/price increase for wings....Wingstop has found the skinniness chickens in the world. I ordered 20 all drums and the weight of the bag was so lite I checked to make sure something wasn't missing. Plus, they have no idea how to manage orders...I just assume it is going to take an hour. This place was so busy a year or two ago....now, empty. I noticed that Uber and Lyft have removed them from their service due to problems. read more

Terrible customer service. The workers here were horsing around behind the counter and with people I'm assuming were their friends. I ordered online in advance and timed my picked with when the food was projected to be ready. It was not ready on time. I waited a full 40 minutes even though online it said my order was ready, it was not ready. Don't come here unless you're fine with waiting a ridiculous amount of time for frozen fried food and poor service. read more

SUPER YUMMY. The ranch is the best thing ever. It's so white and creamy and yummy. Supper good. The chicken wings taste like chicken organic. So much better then the McDonalds read more

Haven't had wingstop in a long time. So, I stopped in for the 25 boneless wing special. I ordered mango habonaro, traditional hot and bbq. All was great however, I noticed the traditional hot seems to be soft and well seasoned in its sauce compared to the others. It's wing stop, so I can't write much about it. When we entered, there wasn't a line being that in the evenings the volume of customers are low. Especially with being in the same area as country Buffett. The interior was clean, well organized and enough room for 12+ people. The restrooms was also clean. read more

Wingstop - Chicken Wings Near Me - Lakewood, Washington

ordered 75 wings, 20 Louisiana hot, 20 original hot, and 35 plain. I received 20 original hot, and 55 plain. I'm trying to get it fixed but have been on hold for 20 mins now. This sucks! read more

Food was hard, & nasty Thought I ordered thighs but I accidentally order "boneless thighs" so actually boneless wings... called the store to confirm & was rudely hung up on by a manager. read more

Always have a good experience with this location. Everyone is welcoming and the food is always on point.

I'd highly recommend going across the street to BBQ Pete's instead. Took them over 40 minutes to fry up 10 wings and some corn. Place is an absolute joke. read more

wow im absolutely loving my combo meal: mango habanero and garlic parmesan nice n crispy but not overcooked, perfect great portion of carrots and celery I wondered if they were going to be worth $22 but let me tell you I won't be going anywhere else my wings read more

I just got some lemon pepper wings no lemon or pepper y'all buggin if you finished these an said "looks good to me" im flabbergasted that this is what y'all produce an whoever made these wings need to get they food handlers card taken read more

Wingstop - More dry wings - Chicken Wings Near Me - Lakewood, Washington

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Terrible customer service skills from their female lead working the line. We did an online order and they forgot to pack half of our order and when I called to see what they could do on top of having to go back to get the rest of our food that THEY forgot all she offered was a stank attitude and 10% off our next meal or a refund. She kept cutting me off while I was speaking and didn't pass on my information to their general manager for my refund. I called and again and spoke to a different lead and she said she would pass on my information and I still haven't heard from anyone. read more

Today My partner and I got wings for dinner, at the Wingstop In Lakewood, location. Let me start off by saying that, the young lady who took our order was an amazing costumer service giver. We usually go here as we live close by, and we had never been given this type of attention at Wingstop. EVER. And we've been going here for 3 years.. She definitely deserves top dollar pay, for how good her attitude, and attention was. She was very genuine, and gave very good suggestions when it came to us being undecided about flavors she was knowledgeable and clarified any second guess we had. Very effective employee. I believe her name is Yuriko. read more

District Manager was so disrespectful to her team and was being very disrespectful to them in front of everyone in the restaurant .Beyond disappointed on how you're a leader but treat your team with such attitude. When I confronted her in a clam manner she put her hands in my face and told me to get out when I didn't even raise my voice and told the other workers good job. She doesn't deserve to work with such hard working kids. read more