great customer service fast and easy to order friendly staff store nice clean parking lot small but definitely a great place to eat

I looked at their menu on their website. It said my order would cost $15. I went to the nearby Wingstop and the wanted to charge me $22. I was quite pissed and simply walked out read more

Made a mistake on my order of wings. I ordered boneless instead of classic and I have a gluten allergy so I can't have anything breaded. I called them 4 times the moment I realized it which was right away. The manager or what seemed like the manager was really rude when I explained the situation and told him I called them as soon I put the order in. His excuse was they are under staffed and can't accommodate my order so I have to put in a new order. He proceeded to mock me by saying, "you hit the "boneless" but you wanted classic like how." Wanted me to wait another 40 mins on top of the 20 mins I waited for 10 classic wings and a side of Buffalo ranch fries. I hope I get my refund because I had to go get food elsewhere. He supposedly called the district manager to let them know so I am expecting my refund. Will never come to this location again and will definitely let everyone know they have horrible service. I've experienced bad service but it's the first time I get mocked in my face about a simple mistake anyone could make. read more

Wingstop is overrated. Fries suck! New Asian glaze sauce that they keep shoving in your face every commercial is beyond underwhelming. Their tenders are good. Traditional wings very average. Don't care to eat here again. read more

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terrible customer service. racist. told me i was too close to the counter and that they were uncomfortable. i was on my phone while this happened & standing by the sofe machine while while another customer ordered so not sure how they were uncomfortable. larger girl with black hair. read more

When this place first opened it was great. But went so down hill it might as well have hit rock bottom. Don't waste your time placing food orders online since the person picking up your order will have to wait an extra hour in the lobby even though they say it will be ready. I live a 2 minute drive from the place and still have to wait a hour in their lobby. DO NOT RECOMMEND! read more

This is the third time I've been to a Wingstop and the second time I've been to this location. It's kind of a little hidden gem. The first time a friend brought me and this time I brought a friend. Both times it was after 10pm so it was nice to find a place that was open. Not only was it open but it was busy and the employees were all very professional. The person who took our order, this time, was a guy named Mike. Mike was friendly and helpful. The Wings were hot and delicious. This is a great place to stop after 10pm if you're looking for hot delicious food after most restaurants have closed!! Im sure it's great anytime of the day as well. Thank you!! read more

Food was excellent service was tremendous didn't expect such a good experience late night, food was done fast and great quality. Looking forward to coming back. read more

The cashier at the desk rung us up for two combos and mine was boneless when we asked for just the chicken bone in. Maybe if she didn't have AirPods in while she took our order it would have been correct. When I went up to say hey we didn't want fries and my wings were wrong they told me the price would be the same with it without fries so just throw them out but we looked it up and it would have been $10 less. Also all the tables were dirty read more

Maybe I'm missing something. But these ratings are off. I travel for work, mainly the U.S. I finish late at night most times so I'm at the mercy of whatever is available to eat once I arrive at my hotel. We all know wing places and other fast food are always available. Because I don't eat beef I'm usually stuck with only chicken options.. That's my back story.. Now Out of all the Wing-stops I have been to, this one exceeded my expectations. My food arrived looking like a picture from an advertisement and the taste was just as good. I cant speak on the restaurant aesthetics or customer service as I didn't experience either. But the food was spot on!! read more

The food is good, and well as the Service, the people are nice. It's one of my favorite places

I just stopped in today, shortly after they opened. They already had people in there, but the wait wasn't long. The cashier was very friendly. I stepped outside to take a phone call in my car, and my order must have come up just as I stepped out. A nice guy came out from inside and brought me my order, which exceeded my expectations. I ordered garlic parm fries and Hawaiian flavor chicken strips. I wish the Hawaiian was sweeter, but I have heard pairing with ranch makes it really good so I will have to try that next time. read more

Great wings with lots of flavor options. Cajun voodoo fries are salty and delicious. Order on the app for quick pick up

If you're looking for a quick bite, this isn't the place for you. Despite there into being one other customer in the restaurant, I had to wait 40 minutes for my order! People came in after me and left with their food. After the 35 minutes I asked what was going on, and the man gave me attitude and confused me with someone else saying, "are you that guy that said we messed up twice?" I was not. I got my food five minutes later, but only after going up and asking. The fries were undercooked too. read more

I can't understand why this place is rated so poorly! We've been looking for an alternative to Buffalo Wild Wings after quite a few experiences with poor quality wings, and Wing Stop will be our new go to! We ordered takeout due to Covid, and our meal was ready in 10 minutes as promised. Service was friendly & helpful! My boyfriend and I both took advantage of the $0.69 per boneless wing deal they offer on Mondays & Tuesday's with a side of fries and ranch. I got the Parmesan Garlic & Lemon Pepper. Parmesan Garlic was far superior to BWW's version. The chicken was great quality, not tough or chewy at all. The breading was crispy and the perfect breading to chicken ratio. The wings weren't dripping with sauce, but very flavorful nonetheless. The fries were well seasoned and not too greasy. The ranch was amazing, and that's saying a lot coming from a born & raised Midwesterner! Overall, we had a great experience! About $21 for both my boyfriend and I's food, and we had leftovers. We'll be back! read more

Wingstop - Parmesan Garlic & Lemon Pepper boneless wings - Chicken Wings Near Me - Des Moines, Iowa

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This is by far the worst restaurant in Des Moines when it comes to speed and friendliness of staff. I often DoorDash and if I could skip every delivery I get from this place, I would. I've never waited there for less than 25 minutes and they make you get the customers drink, which in turn puts no seal on the drink per DoorDash requirements.. The employees play extremely loud, inappropriate rap music on a portable speaker and the managers do not seem to mind... singing along with the music about drugs, guns, and speaking vulgar things about women. When you arrive at the restaurant, you are rarely greeted and you're lucky if you even get a response from the employee when trying to get their attention. It appears to me, especially during the evening shifts, the employees often leave the restaurant for 3-4 minutes at a time, one at a time, and come back smelling of marijuana... which may have to do with why they are so unbearably slow. If you're thinking about eating here, make sure you've got two hora of free time and some ear plugs. read more

I love wingstops food but the last couple of times I've been to this specific location the service has been sub par. My friends and I waited for about an hour( which is fine because we walked in and ordered) but the issue is that our order was incomplete and when we brought it to their attention they were rude and claimed that we never ordered that (receipt proved we did) we waited for the rest of the order and again was only given part of it. At this point our other food was getting cold so we gave up on waiting for the rest and left. We were pretty disappointed because we love the food but we just wish the service could've been better. read more

Paid at 7:18 for my order. Once I saw it was 8:00 pm and I was still waiting patiently I went to the counter. All to find out our food was sitting cold on the side. Everyone else's name was called out yet ours wasn't. I understand it's a very busy wing stop but you have employees just standing there looking around. Might as well make sure the orders sitting there aren't for customers who trust you with their food! We switched are cold fries for fresh ones, but our buffalo wings had nearly no sauce and yes they were cold. How is this place so over staffed and things like this happen? read more

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Overcooked wings and thighs! My order also wasn't complete! Missing a fry would have called but so over wingstop! Not worth my money or time! Will not be back! read more

Wingstop - Chicken Wings Near Me - Des Moines, Iowa

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Believe all the bad reviews. Everything is accurate. We got there TEN MINUTES EARLY and our food was READY and COLD. The fuck?? How long had it been sitting there? The wings were soggy and dry - not a combo I'm used to. The worst, shittiest frozen section wings from any grocery store are a gourmet delicacy compared to these. I had to dip my Hawaiian wings in barbecue sauce I had at home. The fries were old, soggy, and bland. I really don't know what's going on at this location but definitely Wing Drive Away from this place. I hesitate to call what I just ingested "food". read more

Wingstop - That's evidently a wing covered in sauce - Chicken Wings Near Me - Des Moines, Iowa

If you're looking for a place to go get wings, and you have no other plans this is the place to go. The shift that was working had no concept of time. I ordered my wings dine in and they said it would be about 10 min. I noticed a couple that had came in after me had gotten their food already so I went up to the counter to see why mine was taking so long and they had boxed mine up as a to-go order and they were just sitting on the shelf. They gave my wife traditional instead of boneless and had messed up the guy's before me order as well. Bathroom was very dirty. read more

While I'm glad they hire people who are majority developmentally slow may I suggest less f-ing freestyling and more making some gd wings. My 26 minute order took over an hour. FOH. read more

Forgot most the food, only ordered two 8 pieces and fries, took a super long time, manager was awesome tho Edit: if you guys need a better wing place to go to check out gerries pub, wings on Wheelz also has great wings read more

This was probably the best experience that I've had at a wing stop. I normally don't eat it, but it was the closest thing that would be fulfilling. The staff was friendly and the food was fresh. read more

Food never ready, if you're a door dasher they make you fill the customers drink yourself and again it's never ready on time, and they make you sign a sheet because they're overly paranoid about food theft. Which is funny because there is no food even ready to be stolen! Horrible vibes. Don't go here if you can have respect for yourself and your time. read more

If I could give it a lower rating I would. I waited 45 min for a 6 peice combo and when I got home I had the completely wrong order. This was my first time eating here and I will not be back. Do not recommend . read more

Just placed order for all flat wings didn't get... asked for wings to be cooked longer, got wings under cooked skin soft, just threw'em in my air fryer to cook. Don't recommend East 14th location read more

Worst quality of food I've ever had in my life. Complete slop, not even seasoned, cold wings, and gave me 9 wings when I ordered 10. But it doesn't stop there... when I went to call and complain about this disaster the phone just kept ringing and eventually hung up. I tried calling 3 times and there was no answer. Please don't order from this wingstop you will only be disappointed. read more

I have no idea what happened to this location. I live pretty far away and am not in this area often, but I had wings from here around September of 2020 and it was all great. The food was fresh, the wings had tons of sauce, and the fries were well seasoned. Well, jokes on me because I ordered from here again and it was AWFUL. The wings had no sauce and the food was cold. We ordered pick up and were told the food would be ready at 6:30. We got there ten minutes early and the food was already cold. The wings had no crunch whatsoever - it seemed like they were made that morning and sat around all day. I will never order from here ever again. Avoid this place at all costs. read more

I just moved in from Texas back in July 2023. We love Wing-stop bc of the taste, timely manner and communication. But since we moved to iowa, and the 1st place we stop was Wing-stop i Was disappointed. I have order 10 times online and I had called 9 times and showed up 8 times just to make sure they would get my order right. It's not hard when we place an order and give instructions and they follow instructions. My kids love hot lemon pepper extra wet. I place them online as 20 boneless original buffalo and just call it or go in the store so they know that on those boneless I want them hot lemon pepper, to can add the lemon pepper on top. I've also let them know to please have them soaked/wet with sauce. All the times have been no lemon pepper on it, not wet and half coated in sauce & not to mention the times is horrible. It said 16-20 min but take 50min- over 1 hour. Last night 10/7/24 I placed a doordash order with Wingstop on 14th. I called to speak with manager I get treated and spoken inappropriate by the District Manager Joan. I ask if I could go and get my refund and she said no she wasn't going to give me no refund. I told her how my order is always wrong, her response was we don't look in the past to the other times don't count, looking forward I must call to make sure they get order right. And that's what's I said I do call in and stop by and they still mess it up. I bc called back multiplied times and she cuzzed me out and kept saying have a good night and hung up. Now as a District Manager I can say she don't need that job if she can't talk right to customers. By far that locations is the worst. But I will not compare to Texas Wingstop, I give them 5 stars, they are friendly, they will work with you, and have the order on time, sometimes earlier, and if they mess up they will talk to you and work with you . But never again will I order on 14th they lost clients bc my kids order at least 3 times a week. I hope that Joan can see this message and the upper management can train her better to speaking to customers. Better yet give the job to someone with manners and that can handle a simple situation instead of talking trash and yelling and being disrespectful. read more

Staff was wonderful, restaurant was clean. They let me know of lunch specials they had going on. Took a little long for the food to come out but it wasn't a big deal everyone was friendly. read more

The wait was sooooo long. Had to wait extra 40 minutes for an online order. Food was good though

Better Than B-Dubs ( Buffalo Wild Wings ). Jeanette is an amazing person, always great service and I can tell she runs that place top tier, will be coming back to get wings from them as long as Jeanette works there.. I don't go anywhere else when it comings to wings, don't waste your time with anyone else, Go To WINGSTOP!! read more

Wingstop - Boneless Combo - Chicken Wings Near Me - Des Moines, Iowa

best customer service food was made in timely manner and the staff was very nice store was clean and the bathroom where clean as well the last few visit these guys are on top of it definitely will. return read more

The service is just god awful, I'm doordashing to make some extra money and she literally yelled at me because she said I needed to wear a mask to come in, while all the people in the back were laughing at me. I ordered from here a few nights ago as well and they messed up my order. I'm very disappointed and very embarrassed that just happend to me read more

Should be called, Wing Stop even thinking about eating here. If wing is in your name they better be good. If they aren't good, you better cover it up with sauce. If you aren't going to do that, start handing out the ranch or blue cheese. I order 10 hot for pick up. Online app for ordering is good, employee working the counter was very nice. The wings where dry dry dry. Is the sauce really a rub or just painted on? In my to go bag no ranch and no napkins I guess they knew I didn't need them because, no sauce. Over a buck a wing for salted chicken jerky colored red. The only good news is I destroyed the evidence before the family got home so I have a chance at second dinner. Maybe I'll suggest wings, from anywhere else in town. read more

ive never wrote a bad review in my life but this place is trash. bunch of kids running this place with no hospitality or etiquette for the public. doordashed and got the wrong order they gave my order to someone else then had me come in to get the right food and got there just to only get half my order back and was told to take it or leave it. had the whole staff at the front counter being loud and rambunctious refusing to correct the mistakes. top heavy dark haired young lady gets way out of character and very disrespectful. one employee jokingly put 1 single fry in our bag and told us they don't actually have fries here. horrible experience with this poor excuse of an establishment. this place needs a thorough reevaluation of their employees read more

This place lacks customer service and is the worst to order from because you will be waiting a very long time.

I installed Yelp just to rate this Wingstop, I am warning everyone who reads this, I would warn everyone actually, I wouldn't even rate this a 0.1. Not only have i seen the "customer service". I wouldn't even call it that. It is absolutely terrible. These workers have no enthusiasm. No kindness. Nothing. But that is not what im here to talk about. I've had Wingstop a couple of times before and i would explain it as less than mediocre. But once again. I would try it. One of the WORST mistakes of my life. I got 10 Parmesan Garlic Wings. Flats. Once again, not the greatest of things to eat. But i still ate it. Next morning i woke up, Violently vomiting and having the worst diarrhea i have ever had for the next 4 Days. On-top of that i had to suffer the heat waves, the nausea, the dizziness, the lack of food intake that this caused me to not be able to consume. I had almost passed out on multiple occasions just from vomiting, and all of that is the consequences of eating at this disgusting "establishment". read more

I would give this place zero stars if I could, customer service is horrible, they never answer their calls. My mother and I called 3 times and got no response so we decided to walk in, no big deal I was curious to see if their phone wasn't working or if they really didn't care so I walked out and called them twice and got no response, I went back inside and asked my mom if the phone rang, she said that it did and they didn't care to answer there were two people walking around doing nothing while the other two were cooking. Now let's talk about the food, I know this may be a common thing that happens but no joke I found hair on my chicken. If you never went here before I don't suggest it. It's better you eat any other food but this place. I DO NOT RECOMMEND!!! read more