Absolute worst customer service I've EVER experienced. Placed an online order, arrived to pick it up to find both doors locked with employees inside. I knocked on the door, as I had a pickup order, and they proceeded to just stare at me thru the door and ignored me. There was another customer in the lot waiting for a door dash order, who proceeds to inform me that the employees that were closing decided that they weren't making anymore orders for the rest of the night.
So then I go back to the door, and I see the employees that are closing take someone's pickup order, open it, and start sharing it. Like what? Then I called the store, to be told by the woman at the counter "you can either come back and get your food tomorrow or get a refund." To which I stated I wanted the refund since they were still "supposed" to be open for more than 30 minutes. I was then informed by the employee that the refund would take 24-48 hours to go into my account. Fast forward from Thursday night, to Monday night, I still have no refund. I go back to the store, and the same lazy, no good, sorry employees are running the store. I explain my issue with my refund, and the same woman at the counter just walks off for 5-10 mins without a word, and comes back and says "he said he put it in but it takes 3-5 business days not 24-48 hours". Great.
I will never be back to this Wingstop location, and possibly any Wingstop period after this. This company has no number to contact any support outside of the specific locations. What kind of company is that? No outside assistance if the store is too ignorant to do so? All around terrible experience. No food, awful customer service, idiot staff... I'm good. Thanks. I will be suggesting to everyone I know to avoid this location at all costs in the future. read more
