Unorganized and unprofessional! So I decided to check out this new place after seeing it a few…read moretimes. The first mistake, their hours online says they open at 8, after arriving after 8, no one was there. So I called the number and a nice woman told me they open at 9. So I waited to go back up there after 9. So when I went back up there after 9, I saw that they were open and people were in there working. I went to the drive through. Sat at the drive through literally 10 mins. Nobody acknowledged me, ever came to the drive through or nothing. I know that they saw the car as one of the workers kept coming back and forth to the front placing food in a tray. They saw the car through the window. It amazes me as this place had a huge grand opening sign and this is how they are doing business already. Incorrect starting times, lack luster professionalism. I didn't get to try the food as I was never acknowledged or serviced. This place is already starting on the wrong foot. They should really tighten up or they won't be here long.

I really make a point to try and stop at Big Momma's when I drive through Alexandria, their food is…read moreAMAZING portion sizes, wonderful flavor, and they are always so sweet to me! I was having issues with the card reader, and the lady working the counter allowed me to sort it out with my bank while she got the food ready. Catfish is always flaky and soft, chicken is flavorful, and the potato salad? The gumbo? She put some SOUL in that! Restaurant was clean and well lit, could feel the vibe from up the block. If you're in Alexandria, STOP AND SEE BIG MOMMA!

Not very clean inside, no drive thru, customer service needs a little work. Need to be more…read moreorganized. There is no flavor to the original chicken. All you taste is flour. My husband and I tried those latest rubs they added thinking it would add seasoning, but it was still bad. I think it's time to shut this location down.

Service and management is horrible, the kitchen is very nasty and you can order mobile online or…read morewhatever they give you order to anyone

They were on top of their game, today. Pulled up to the window, asked for a $5 hot and ready, they…read moreboxed it from the oven and handed it out the window. It was actually too hot to eat right away. When my mom and I go shopping we always grab a hot and ready. It's quick and inexpensive. It's also incredibly convenient. Will definitely stop back in.

They gave me a pizza that was so DRY and LUKEWARM. I could've sworn that they had left it in the…read morewarmer ALL DAY. and the cheese was just hard and falling apart. I hated this experience. The workers need to start making the pizzas FRESHER.

I haven't been in this location for awhile but I came today and it was Amazing!! Associates were…read morefriendly smiling working like a team!! The Chicken had a perfect Crust and was cooked thoroughly seasoned perfectly nice crunch and flavor when you bite into it!! Mashed Potatoes and Gravy were very tasty the potatoes didn't taste like paste!! Biscuits as always were hot, tasty, delicious right out of oven!! Lobby and Drink Station were extremely clean even the floor!! Tables and chairs were all wiped down ready for diners!!! Parking lot was also very well maintained not even a straw wrapper on the ground anywhere!! Beautifully maintained landscaping!!! Today's score for me was a Triple A!! Great Great Job!!

For the prices we pay, you would think that management would instruct employees to put enough gravy…read moreon the mashed potatoes to taste. We checked our order before we drove off & there was a little gravy on top of them only so we showed employee & asked for a reasonable amount of gravy & she refused & said in an ugly way, you'll have to pay. Well, I already paid. It was said ugly & I was not happy or satisfied. Next time I will ask for a manager. Chicken was good.

My husband placed an online order at the MacArthur Drive location. Alexandria, La. Well we went to…read morepick it up, and as we are waiting I'm observing and I notice the worker which I came to find out was the manager as she say. This manager was taking money through drive thru , doing the register and writing on a clipboard in return to go over there to the counter to make pizzas, no gloves, no handwashing. So many germs! So I asked a worker were they suppose to wash their hands after dealing with money and he said yeah. Well this manager in question hears and starts talking from over where she was to me with an attitude and I told her I was talking to the coworker and not her but since she was wanting it to be known who she were then let me tell you it is disgusting ! Also told her she should have better food service handling if she was the manager. She said she called the police which was hilarious because of what! You should be handling food in a clean and safe manner! She canceled our order and refused service which I didn't care at that point because I don't want to eat anywhere that isn't handling something I have to eat properly! She doesn't even deserve to be a manager of any establishment. She simply was disgusting!

Very poor service at this location! This is the 3rd time I placed an order online ahead of time and…read morecame to pickup once notified it was ready , and made to wait literally over half an hour, driving from one window to the other trying to get Someone to come to the window and hand me my order! And to top it off , worst freaking pizza ever! It's extremely dry and literally looks like it was made two days ago! Never going back to this place