This store is amazing team is always great one thing I love is great customer service I met the general manager Zae tonight she was all smiles she greeted me before I stepped fully inside the store , she took my order offered me a free fries to do a surveys my food came out in under 15 minutes and was delicious everything was fresh and hot the music was great and it's nice and clean will be visiting this location allot read more

Count all your chicken before u leave the store. On more than two occasions they have shortened my chicken it's like they don't know how to count read more

Customer service is terrible here. I called trying to make an order and was hung up on by the manager or all employees. I came inside to talk to someone and was greeted by the same disrespectful person from the phone. When I asked to speak to a manager, she snarky replies that she is. When I asked to speak to another manager that I talked to on the phone after calling back up there 10 times and them watching the phone ring. A guy finally came to the front after our slight back and forth up front. While explaining to him the situation she's standing back laughing like it's a laughing matter. He pretty much did nothing about the situation. This place is a joke and I don't recommend it at all! read more

Wingstop - This is said "Manager " who hung up on me for not knowing if my food would be over 30 dollars - Chicken Wings Near Me - Alexandria, Virginia

Came here earlier today for dinner but left without ordering. We stood by the register, and employees saw us but said nothing. I asked two gentlemen standing around if they had ordered, so I could be sure to stand in the correct place. One said he was a DoorDash driver, and another said they don't take in-store orders, only online orders. Four other people ahead of us had already been waiting 15 minutes (according to them), so we decided not to wait. We got bubble tea next door and went home.Not once while I was here did an employee acknowledge me or let me know how to order read more

Food is good, but the last 6 times I've ordered from them, they've forgotten part of the order every time. Sometimes it's the celery, sometimes the dipping sauce, sometimes the fries. This last time I ordered a family meal and they forgot both large fries and the blue cheese. Their customer service is read more

I don't expect much from Wingstop, but this time was just bad. My partner and I split a 10-piece--lemon pepper and original hot. Both were so salty my mouth was tingling. Even the dry rub wings were drenched in grease. I'm never that impressed, but this was straight-up inedible. read more

I had an amazing ex at wingstop tn the employees were really nice friendly and fast the food was food and fresh and the GM of this wingstop was very nice will definitely come back soon. the place were so clean thank you zae read more

The 1 star add-on is for the workers. Pretty impressed they were able to get an 100 wing order together in a short amount of time even though they were short-staffed. We had to wait an extra 20 minutes after the projected pick up time, but it's understandable given the circumstances. Wings were decent. I wouldn't say they were the best wings I've ever had. The fries were absolutely soggy and tasted like they were fried in old oil. I, along with everyone at the party we got the wings for ate a bit of the fries and refused to eat anymore. We had ordered various versions of the fries which all came out to be either too dry or too greasy. I'd recommend getting only the wings if you need a fix, but to avoid ordering any fries. read more

Wingstop - Chicken Wings Near Me - Alexandria, Virginia

I had a terrible experience at this Wingstop today. I placed an order and received the wrong food. When I called to let them know, the manager was extremely rude and basically accused me of lying. After arguing with me for several minutes, he told me to come in for the correct order. When I went to the store, the manager actually threw the food at us, and the female employee on shift at the counter was also very rude and unprofessional. This was honestly one of the worst customer service experiences I've ever had. I wont be going there anymore. read more

staff is friendly. good is fresh and ready Everytime I order. despite impatient customers staff remains very friendly and accommodating. GM Zwe and staff need a raise. read more

Keep driving a bit further to any other wing place. Price too high, charge for every extra that should be included, and front staff couldn't be any less concerned about any of the above. Overall, the wings were overcooked and overseasoned and overpriced. Will not be back. read more

This place was nice and clean. The employees were nice. The restaurant was clean. My food was good. I got hot honey and original hot wings and fries for my son. I got voodoo fries they were good but the fries should have been a little crispy. Overall I had a good experience. read more

this restaurant is taking more time than normal they work so slow and the behavior is too bad

Tonight Wingstop was Very busy, and the staff was friendly. Everyone was patient and waiting for their food. The food was fresh and was good. They did a great job tonight.!! And today was national chicken day so if you bought chicken, you get a five piece free! read more

So ordered from wing stop 6328 Richmond Hwy tonight and got this. Ordered from their app and they say it's doordash's fault my food look like this. I don't think they put this in the bag. read more

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I'm seriously surprised at all the low ratings. I've always walked in to place my order. Wings are always fresh and my wait has been no more than 15min. No issues for me. read more

Slow as hell but all wingstops are for some reason doesn't make sense wasn't busy and had doordashers and uber people waiting

Last week I ordered a crewpack of 30 wings and 5 boneless.I live 3 minutes from this Wingstop and when I got home the wings were cold. I called the restaurant back to tell them and the manager argued with me that it was the drivers fault the wings were cold. I was the driver and there is no way that the wings could get cold in 3 minutes. I asked her if she could remake the order but I could t come back that day and she told me yes so I came back the next week. I called them and they took 20 minutes to get my order in when I got to the restaurant they had not made my food yet because she had to verify this I verified it and then she put my ticket at the back of the line and told me I had to wait another 30 minutes on top of the 20 I had already waited because there were other people in front of me. Then she told me that it was my fault the wings were cold. read more

I ordered a 10pc boneless combo. After a driver being 30 minutes late, somehow I ended up with just cajun corn. Are these employees high?

Upon arrival I had to wait an additional 10 mins for my order beyond the estimated pick up time. Upon my 2nd time going back in, they tell me they are out of fries, not sure why they didn't communicate that from the Start. I get home and realized they replaced my LARGE fries for 2 with 5 mini pieces of corn. This corn wasn't even edible as it was dried out like it was cooked several times. I called at 9:38 pm and the manager Andrea claimed they would process a refund. Unfortunately for me, this meal also made me awfully sick. I have been vomiting all night. What a waste of my money and time. I am highly upset by my experience. Do not come here unless you'd like the same experience for yourself. read more

Expect a fully staffed establishment and your food late. Somehow having fun and working is something their employees are incapable of doing. We stood around waiting for our food for 35 minutes with one person in front of us. During this time we saw a fully staffed kitchen doing nothing but joking around. Almost like they were making it a point that they will get to us when they want. Our food wasn't fresh which is unfortunate because the recipes are great. read more

consistently amazing wings. They have never let me know. In the past 9 years I've been in this country the only thing has remain constant in my life is wingstop. I love you and I can't wait to celebrate my 30 birthday with you read more

Don't waste your time/money *Undercooked Chicken *Hair on Fries *Long wait time *Poor management/careless read more

I love wingstop and this one is closer to me than others, but every time I go to this one, the foods messed up, it's missing something, and they're always understaffed :( read more

By far the worst Wingstop in the DMV. The wings were cold and over seasoned. The fries had salt dumped on them and were not eatable. The drink fountain had water down drinks. I did my order online and it took 45 minutes. This was during a time when the store was not busy. The manager was arguing with me because I was explaining to him that other orders were being filled before mine that ordered after me. Completely a disaster and I would to go to the other wing establishments. read more

Service here is terrible. I don't know why anytime after 6 The service level is horrendous? I ordered a 30 piece and it took close to 45 minutes to get not only that I had to order online because they told me there was no cashier at the moment. They were gonna be like that for the next 30 minutes when I came back into the store, I smelled a really strong odorof some type of smoke not sure if it was cigarettes or something else. Then when I got home, my order was still wrong. I was still missing a couple of items as in my brownie fry and my large ranch. Please do better. read more

Only ordered fries, waited for 15 minutes for them. they made them in old grease and the fries were soggy and barely had seasoning. The restaurant was empty and it was 3:00 in the afternoon which is peculiar for a chain restaurant in the middle of the day ON A WEEKEND. Lmao but I digress, the employees were merely standing around when I walked into this establishment which was a reflection of the food I had today. POOR!!! 0 work ethic it seems and the food gave that today. Do better..they need new management clearly read more

Wingstop - Fries - Chicken Wings Near Me - Alexandria, Virginia

You'll get food maybe after 2 hours :) workers are very nonchalant and works at sloth speed

Terrible customer service. I called to let them know I was having issues ordering online on their app, instead of them taking my order over the phone, the young guy directed me to order in DoorDash. I think it is very poor management and personnel's to direct me to a 3rd party app that charges way more fees and you still have to tip. I rather order through my Wingstop app and tip the driver sufficiently not wasting money on fees. That is super pointless and shows why I won't order from this Wingstop again. read more

Chicken drowning in grease. Shredded veggies, shredded fries? How does a person only get itty bitty ends & maybe 8-10 reg ones? The biggest ouch? Music so loud we couldn't even hear our name being called. They just stuck it on their pickup shelf. We were sitting right in front of them! Only ones in there! It would only take a few things to make this place great. read more

I had an order of the Louisiana rubs and the Lemon Pepper bone in wings. The wings were fried just right and we really lived the seasoning especially the lemon Pepper. The one complaint was there was so much grease inside the container. We had to take the wings out and pat them dry before eating them. Also had an order of the cheese fries and they were great with the seasoning on top. Hopefully the next order will come without the extra grease. read more

I just called to place an order and the person that answered was not pleasant at all. No respect for customer service as if I am interrupting him from his time. This has happened more than once! read more

We've order here a few times and while the food here is at best decent, there is ALWAYS something wrong with either the order and/or the employees service. One employee is more concerned with her phone typing and responding to text messages right in front of us while trying to take our order, and was down right rude to customers. On numerous occasions, the employees while in uniform, will smoke weed by the side building exit or in the service hallway to the back of the store. Additionally, it feels as the customers are nothing but a massive inconvenience to the workers with how you're acted towards & spoken too. The wait was roughly 10-15 minutes for our order. To our surprise nothing was wrong this time, however the person who leaving as we entered ended up coming back as their order was wrong. Another couple walked in, the female employee brashly asked them "Are you placing an order or picking up?" While it was difficult to hear the employee the one customer responded "We're not sure yet." to which the female employee became disgruntled stating "You don't know if you're ordering or picking up?!". The customer responded with "Sorry we couldn't hear you, can you give us a minute?" the customers spoke amongst themselves then left immediately with unpleasant looks on their faces. While this location is close, we will now frequent the Springfield location. The customer service & experience is not worth my money or time to waste on the Alexandria location. read more

WORST WINGSTOP EVER!!! Please do not eat here. We order wings at 11pm and I guess that pissed them off and they ruined our order the fires where un edible!! Please chose an other wingstop the worker in the front even said that it was going to be her last day! While I was waiting a other customer said she tried to place in order over the phone but they claimed they where closed (she called at 11pm) so she went ahead and order online but this place is and will be the worst wingstop ever! read more

Walked into placeing in person order and dying in. Someone was working behind the counter, it was moderately busy, but nothing crazy. I waited for a few minutes it was just me in the store, and then asked as politely as I could if I can place my order. The person working mumbled something in the continue what they were doing. So I repeated myself a little bit louder, they told me that The person who takes orders was out. Then went back to doing what they were doing. I try to ask so I can place an order? He told me I could place one online. I explained but I'm right here I can't place one now, he told me again no the person that takes orders is not here right now. He then went right back to The back of the restaurant. Definitely don't ever need to go back there again read more

Couldn't even bother to cook the chicken they just sauced the raw wings and put them in our order. Worst part was the all of them were like that not just a couple. read more

Wingstop - Raw boneless chicken wing. - Chicken Wings Near Me - Alexandria, Virginia

The wings a good. Beyond that, this location is challenging. I have never had a good experience here. Whether it's ordering via the app, the website, Uber eats, etc. always an issue. Today, online ordering wasn't working so went into the store to order carryout. I was trying to get the All- In Bundle, which is advertised online and on the window, but the person taking the order said it wasn't in the computer so I couldn't order it. Just left and went elsewhere. Won't be trying again. read more

This the definition of poor service and this store is a poor representation of Wingstop and is not doing the brand a service. Go to the one on Cooper it is more customer service orientated... read more

The customer service was terrible, the wings looked disgusting I actually didn't even eat them. There was some gross oil on them which I know shouldn't be there I've had wing stop before but not from this location. Overall I will never come back here read more

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This place is a joke. Ordered 50 wings for Superbowl and got zero drumsticks in the entire order. They forgot the carrots and celery and gave us 3 tiny side containers of blue cheese for 50 wings. Nothing as advertised. I called and they offered zero customer service. All i wanted was a partial refund or a delivery of missing items. Never again, don't waste your money. read more

Wingstop - Wings - Chicken Wings Near Me - Alexandria, Virginia