This is my second review of this establishment. In my initial review, I had issues with the burger…read morebeing overly soft, the fries being unseasoned and cold, and an unpleasant oil taste. However, this review is not about that experience.
Let's start with the service. I placed my order with John, who was pleasant and easy to deal with. After speaking with the owner on Yelp, he suggested that some of my original issues may have been due to the timing and the fact that my order was delivered, which could have affected the quality. Taking that into account, I ordered the same item again.
This time, the service was good, and I got home with the food piping hot. The issue I previously had with the burger does seem to have been caused by delivery time, as it was much better this time around. Unfortunately, the fries were just as disappointing. They were cold as soon as I opened the packaging, though at least they didn't have the old oil taste this time. Instead, it was very obvious they were frozen fries--confirmed by the presence of a plastic bag of frozen fries. They were again unseasoned, not even lightly salted, and somehow managed to be both cold and burnt at the same time.
One thing that concerned me was the staffing. There were four employees present, but only two seemed to actually be working. John appeared to be leading things and taking orders, and there was someone cooking. One employee in a beanie seemed mostly idle, though I overheard something about deliveries, so I assume he may have been the delivery driver. Another employee, who looked around my age, didn't appear to be doing anything at all. That was a bit concerning.
Overall, I updated my original rating from 2 stars to 3 stars. It was fine, but nothing impressive. If I were rating it out of 10, I'd give it a 4/10. The burger was good in terms of softness, but the onion rings and bacon lacked the crunch I was expecting. They were mostly soggy, though still an improvement compared to my first experience. The burger patty itself, without toppings, tasted dense and brick-like.
If the fries had been good, I honestly would've rated this closer to a 7/10. However, I had to dock several points because I don't understand how fries can be both burnt and cold at the same time, nor how the quality managed to decline further between visits--from tasting like old oil to tasting unmistakably frozen and completely unseasoned.
If I'm in the area, I might stop by for the burger alone, but even then I'd have to be in a very specific mood. The most disappointing part is that the owner personally encouraged me to give it another try. While one issue from my original visit was resolved, the fries somehow got worse. I know I'm ranting about the fries, but honestly--how do you mess up fries this badly?
