I had some questions about the Scatt Blast accessories I was looking to purchase and have sent 3…read moremessages through TP Tools website via contact us and have never received a reply! If you can't take the time to answer questions, then how can you expect customers to buy your products? I contacted a couple other companies regarding their equipment and received a response immediately.

I've done business with this company on multiple occasions, and they have never let me down in…read moreterms of customer service or quality of the products. Back in 2017, I purchased one of their 960-DLX blast cabinets, including an upgrade to their commercial 180-DC dust collector, and a number of other smaller accessories. This was quite an investment, thousands of dollars, but the ordering process could not have been smoother. Despite having the blast cabinet arrived damaged (due entirely to the negligence of the freight company, 'Roadrunner Transportation', who drove a forklift into the crate), TP Tools went above and beyond to make it right. Not only did they arrange for a speedy replacement, but they also ensured that said replacement was not shipped with the same company (they work with several freight lines). The second cabinet arrived quickly and was flawless (see pics) and since then we have been absolutely thrilled with the unit. The blast cabinet functions flawlessly, especially when paired with the upgraded dust collector I mentioned. It does exactly what it claims to do, and works many times better than the bargain basement equipment we had been using before. Fit and finish on every inch of these things is top notch, with the level of build quality that puts cheap Chinese imports to shame. Once you've owned and operated one, you immediately come to understand the distinction, and that Made in USA is worth the premium over the import garbage that everyone else is peddling. Last but not least, I specifically want to call out my appreciation for Jim at TP Tools, who has been an absolute pleasure to deal with and is a true asset to the company. I am first to admit that I am not always an easy customer to deal with, especially when a very expensive product arrives damaged, but Jim always maintained an even keel and a solution focused attitude in every interaction I had with him. His level of professionalism, and ability to resolve the situation so deftly, is the reason I continue to do business with TP tools and why I just made another big purchase in the last few days. I will happily use this company in the future and highly recommend not just their fantastic products but also their outstanding customer service.

I've been highly satisfied with my experiences here. The staff is very helpful, and doesn't make…read moreyou feel foolish when you ask basic questions.

Matt has detailed many of our cars in the past and has done an amazing job!…read more He is also very trustworthy with having access to our property when we were not home. I am OCD and he surpassed my expectations. Great family man and I would highly recommend him.

From the owner: Hello my name is Matthew johnston and I’m a single father of two children. I’m a self employed…read moreworker who performs routine vehicle maintenance as well as part replacements. I used to work in a warehouse as a team leader but it was hard to afford child care let alone have quality time with my kids. I also deliver for companies like Amazon and Walmart since I pick my own schedule and am able to bring my kids with me which is only when I don’t have a sitter or something came up.

The place has a bunch of everything, but it's hardly in stock; the issue for me is that the place…read moreis full of empty promises. When things are said to be in stock, they aren't, or that they'll hold items for you and won't. I'm done with this location.

Becky gave me great service, very knowledgeable, and if she didn't know something she did not…read morepretend. and they all seem to care. I'm is well some places take forever to do a battery test however they only took a few minutes for them. Staff that do well I just don't like the fact that they close at 7 p.m. When Advance Auto Parts in O'Reilly's open till about 10 p.m. thank you for having a great crew I had to modify this original post sorry for the inaccurate information

The guys at NAPA on Grandview Ave are true professionals. They not only have great auto and auto…read morepart knowledge- they take the time and make the effort to get it right for the customer. If they don't have pay in stock, they have extensive parts warehouse and network of stores and typically have by end of word day. They will also cone out to parking lot and assist w identifying problem or quick installation of non-auto mechanical work.

Not only is it close by in uptown Westerville, and they've got the parts I need, it will always…read moremake me nostalgic because my grandpa used to always used the local Napa Auto when I was but a kid. If you're a AAA member, don't forget to show your card for a 10% discount on most items. Really the only problem I've ever had was with the Napa brand wiper blade "Curve." It was supposed to curve and hug you windshield, but for whatever reason, they never worked. But their "Vista" line is much better!

Terrible business.Very pricey.If you're looking for a business where you will have piece of mind…read moreabout the workmanship being done don't consider this place. It's seems they do a good job on preying on people who are not knowledgeable about getting repairs done on their vehicle.

Long review but very worth the read…read more Used there website to book an appointment for tires and a alignment. Email stated someone would be in contact with me in one business day to 25 hours. 2 days later no reply. I called the 3rd day and asked about my appointment I put in for an they had no answer as to why no one contacted me. No big deal I get it. My problem is with the next part of this story. I set an appointment over the phone, show up for appointment. They had the tires I requested in stock at a fair price. I asked for an alignment since I always get an alignment with any new set of tires. I get informed my truck is done and ready. Awesome, the guy rights up the work order an I pay the bill. The full bill for tires and the alignment. After which I get informed that they couldn't do the alignment an that I need ball joints and rear control arms. This would of been very important info to have before paying. Now they have to refund me my money for the alignment they could not be performed. I'm asked next if I would like a price quote for the repairs. At this point absolutely not. You can't inform me before finishing my vehicle that I need repairs an that you can't do the alignment? But you'll gladly charge me for it before reviewing your paper work. Needless to say I left livid. Once cooled off I walked around the truck at home to inspect the tires. Found all four my wheel covers destroyed, scratches, and cracks! You can see where they over tighten the outer wheel balancing nut into my rims and completely ruined all 4 of my rims. Unbelievable!!! I absolutely can not believe this place gets away with this kind of work. I've heard very high things about them. All of which is a lie. Stay far away from this place if you value your vehicle.