I waited until the end of my entire lease term before writing this review because I wanted to give…read morean honest and thorough account for anyone considering living here.
I do not recommend this complex.
When I first moved in, I was excited. The building looked nice during the tour and the leasing office staff were friendly and very communicative. Unfortunately, it did not take long after moving in to realize that the experience did not match the initial impression.
One of the biggest issues was the cleanliness of the building. The hallway that leads from the leasing office to the model unit does not reflect the actual condition of the rest of the building. The floors throughout the residential hallways were frequently dirty, with urine, food, paint residue, and trash left in common areas. At one point I even found a used condom in the elevator. I reported this to management and provided photos of the trash and unsanitary conditions, but the issues continued without noticeable improvement.
Pet owners should also be aware that there is very limited space to walk your dog. During the tour, ask to see the "trail" where dogs are supposed to be walked. It is essentially a narrow strip of road behind the building near the train tracks. Many times it was filled with dog waste, making it very unpleasant and stressful for pets to use. When residents brought this up to management, the response was that there was little they could do other than occasionally have landscapers place hay over the area.
Another major issue during my lease was the fire alarm system. The alarms went off multiple times in the middle of the night, forcing residents to evacuate the building. On one occasion the alarm went off for more than three hours and even the fire department had difficulty stopping it. Management later said it was caused by a leak in the building, but there was very little communication or concern shown for residents who had to wait outside in the cold and rain, many with children and pets.
Parking can also be inconvenient for guests. Visitors staying longer than three days are required to pay for parking. Otherwise they must park in the uncovered public area outside the deck near the restaurants, which is not secured.
My final concern is related to package security and management response. Around the Christmas/New Year period, a package belonging to my partner was stolen. We later discovered that the package had been moved by management from its original delivery location in the mail room (where cameras operate) to the package room floor, even though there is a sign stating that packages should not be placed there. During the investigation we were also informed that the cameras in the package room were not functioning, leaving residents with no way to identify what happened. The situation eventually involved a police report, but management stopped communicating with us about the issue.
As residents who paid rent on time and did not cause issues, the lack of accountability and follow-through from management was extremely disappointing. After not getting help from the onsite team, I reached out to corporate and spoke with the regional manager, Leslie Thaxton, but unfortunately the response was no better.
Overall, while the building may appear appealing during the tour, my experience as a resident was very different. I encourage anyone considering living here to ask detailed questions, tour the entire property, and speak with current residents before signing a lease.
