This is the first time we stayed at this Holiday Inn express. We have stayed in others and like…read morethem. This is probably the best that we have stayed in. And is one of our favorite hotels. The front desk staff is very very friendly. They say hello every time we come in. I had made a special request about my room and they fulfilled the request. The rooms are clean. The facility is clean. I think it's been newly remodeled because it looks very nice and modern. We went down to the breakfast today and it was excellent. Lots of choices. We went down an hour and a half into the breakfast service and sometimes by that time there's not much food. It was plenty of food. We will definitely stay here again.

It just doesn't get any better than this. The bathroom even has a toilet that flushes. It's a…read morepretty slick, definitely first world accommodations. The elevator makes a very satisfying "ding!" sound when it reaches the desired floor.

I've stayed at Springhill Suites across the country as a Bonvoy Gold Elite member, and I have never…read moreencountered a more incompetent or argumentative staff. This place is an absolute joke. The nightmare started at check-in. I always use the pre-check-in feature to get my mobile key and head straight to my room. When I arrived, the manager on duty actually tried to argue with me, claiming that using the mobile key process was "illegal." After that absurd power trip, they made me wait forever for a room. Despite my request for a high floor near the elevator, they stuck me on the first floor. Then came the key fiasco. The physical key didn't work. The mobile key didn't work. I hiked back to the desk, the manager made a new key, and--shocker--that one didn't work either. His excuse? He told me the mobile key takes "10 minutes" to activate. I stay at Marriotts constantly; that is a blatant lie and a pathetic attempt to cover for their broken system. The property itself is a total letdown. It looks drab and dated for a relatively new hotel, and they don't even offer EV chargers. I usually choose this brand for the consistent quality, but this specific location is absolute garbage. Do yourself a favor and stay anywhere else.

This is my go-to hotel whenever I'm in town on business. The location couldn't be better--just a…read moreshort walk from the Shoppes at Arbor Lakes. Lots of options for casual sit-down or grab-and-go meals. And if I need groceries, Whole Foods and Trader Joe's are close by too. Plenty of parking spaces in the shared lot with the Residence Inn. Their complimentary breakfast is incredibly convenient--perfect for grabbing a quick meal before heading out for the workday. Rooms are clean and spacious with a couch and desk if you want to get some work done in your room.

I have been to 35 countries stayed at countless amazing hotels.. And I cannot stress this enough. I…read moremet a young man tonight named Cody Broeckelman. As I checked in late, cody was the most helpful and most considerate employee of any hotel I have ever been a part of. I hope everybody that stays at this hotel gets to experience the five star service that he provided to me and my family .

The two workers at check in couldn't figure out how to process a simple gift card (it took 15…read moreminutes to figure it out), all while my family sat outside waiting for me to check in. The room has random paint splotches, a VERY uncomfortable pull up "bed" as a sofa bed and the stick on flooring is peeling by the bathroom. We definitely will not be back and are disappointed by the service or lack of and the room is below our standards for Best Western+

They have fresh popcorn in the lobby! Fresh fruit and infused water are available, too. The…read morebananas looked a bit spotty from afar. I liked the makeup remover wipes and Paul Mitchell shampoo, conditioner, and body lotion that were in the bathroom. This place was a comfortable stay while on a business trip. I liked how there were also two dining options within walking distance of the hotel, too. The hotel was under construction when I visited on more than one visit, and I've stayed in both the newly renovated and also the older style rooms, and both were fine. Staff at the front desk was really friendly.

ROOM (2nd Floor - King Suite) FRIDGE (Yes)…read moreMICROWAVE (Yes) COFFEE MAKER (Yes - Individual Paper Cups) IRON & BOARD (Yes) TV (Panasonic 32" LCD HDTV) ACCESSIBLE OUTLETS (8) DESK (Yes) COUCH (Yes) FOLD OUT BED (Yes) INTERNET (Free Wifi) BUSINESS CENTER (Yes - Free) FITNESS CENTER (Yes-but not on premise) POOL/HOT TUB (Yes/Yes) PARKING (Free) RATE (June, 2014 - $140/night) PROS ** A/C is Effective It cools down the room pretty quickly, which is always a good thing! ** Comfy Bed & Pillows I don't know if it's because they've figured out my profile (yes, hotels do that!), but the pillows were much firmer than most flimsy hotel pillows. The bed was pretty standard for Marriott, which is good, but even at Marriotts, I get a lot of super flimsy pillows which can ruin a night's sleep. ** YMCA They don't have a fitness center on premise, but across the street is a YMCA. It's free for Marriott Rewards members, and $5 for anyone else. It takes 2 minutes to sign up for Marriott Rewards, so you should just do it. I didn't get the chance to go, but they have a mini waterpark for kids it looked like, and I'm sure it's about as good or better than a Bally's inside. I actually wouldn't mind the small inconvenience of walking across the street (call it a warmup) as long as they have real equipment and there's not a line for each machine/weight. CONS ** 2nd Floor Hallway Smells Bad It smells like somebody (or some people) ate a bunch of food, drank a ton of liquor, threw up in the hallway, and management used some kind of cleaner to clean it, maybe a month ago. It smells terrible, but it's not so strong that you can pinpoint it right away and start heaving. Well, I guess if you're really sensitive, it might be bad. At least the room smells clean! ** Ice & Vending Machines Only on 1st Floor Sucks if you're on the 2nd. First World Problems, but yes, you have to take the elevator (or stairs) to the first floor. Cash only. ** TV is not HD It's an HD TV, and the remote says Comcast, but not only is the programming not HD, a lot of the channels have black bars on the top and bottom (letterboxing). The weird thing is, it's already a widescreen TV. ** Alarm Clock is Incredibly Faint Probably just a broken alarm clock in my room, but still, you can hardly even hear the alarm clock when you're an inch from the speaker. Waking me up is no easy task, and this alarm clock ** No Easy Desk Outlets Ok, if you're going to have a desk, chances are, in this day and age, that someone will have something electrical on top of it. You'd expect them to need power, so why is the outlet under the desk where you have to crawl to get to? This must have been the first hotel I've stayed at in a long time that didn't have an outlet on the top of the desk.

Watch out, look out! A great stay is ahead. When I am in town on travel the. Courtyards is my #1…read morechoice to stay! I have always been impressed by their team and the fact the hotel continues to update their property. The rooms are nicely appointed and always clean. What sets the Courtyard apart is the awesome staff! The front desk team is top notch. Highly recommend if you need a hotel in the area!

This is a nice place to stay for a couple nights! We were here for an extended stay while selling…read moreout house and moving out of state so the rooms were a bit small for our needs and it felt like a lot of wasted space. It's conveniently located in the Maple Grove shopping district with easy access to main roads and the interstate. Everything is clean and tidy. Staff is friendly and helpful. The bistro in the lobby is overpriced, but that's standard for most hotels.

Not clean in the bathroom. The entire thing is retrofitted for their renovation. The floors are no…read moreway ok by building standards. Steep inclines, huge step up/down into bathroom and our friend's room. Tiny bathroom door. Nothing makes sense with what they did. Poop (or blood) on our walls in the bathroom. Walls/door filthy in the bathroom. Remote didn't work. I appreciate that they tried to update, but it did NOT land. This was not done well. Never again spending $400 for two nights. Find somewhere else.

Meh. Place is under renovation so it's messy. Room-…read morerecently renovated. Poorly done and cheap. Tiny out dated tv. Not smart. No usb ports anywhere in room. Horrible mattress. Very lumpy. Low water pressure in shower but plenty of hot water. Corridors stunk of carpet glue. Construction materials left out. Restaurant on site but I didn't try. Breakfast is standard hotel food but was hot and fresh. Has a pool and small hot tub. It was closed. Don't know why. Also a workout room. Good parking. Near lots of stuff. Staff pretty friendly which was nice. Did charge me a deposit. Usually I give a credit card and the charge it there is a problem. But they actually charged me a full deposit to be returned later. Never has that happened in 30 years of traveling. Do to that I've asked my company to take them off the return list.

I stayed for work for two days. It was a great value for a nice hotel. The staff was very friendly…read moreand I found my room, the common areas and the property clean and well maintained.

We came to this hotel mainly for the pool and just stayed for one night. After check-in, we spent a…read moregood 2 hours swimming until we noticed literal feces smeared on the floor near the hot tub and pieces of poop in the corner on the left side of hot tub (we noticed it when one of the people we were staying with went into the hotub and laid their head back almost directly into the pile of poop). This was gross, but "code browns" happen all the time in pool areas and we wanted to give the staff the benefit of the doubt. The real shocker came when we immediately notified the person at the front desk and no one ever came to clean it. The guy at the front desk told us he'd call the manager but was in no rush to close the hot tub to clean up the feces that was inches from the water. We saw people all night going in and out of the hot tub WHILE IT WAS STILL THERE - no concern for guest safety in the slightest! Sure enough, after hesitantly deciding to stay the night, it was all still there in the pool area the next morning, well over 12 hours since we notified the staff. We talked to multiple staff members that day and the following morning before checking out about possibly getting the cost for the room discounted, or at the very least getting the literal poop cleaned up so we could go swimming. Each time we were told that they would "let the manager know", but aside from that, no one made any effort at all to do anything about it. It wasn't until a very kind blonde staff member (didn't catch her name) heard us while we were getting breakfast the next morning and rushed to get it cleaned. Overall, it was an awful experience. The staff were kind but incredibly unhelpful, no manager was present, they let people sit in the hot tub next to a biohazard all night - there is seemingly no care at all for the safety of guests considering they left excrement out in the open near the water for over 12 hours! Stay far away and go anywhere else.

Quite location. Clean comfortable room…read more Very friendly and helpful staff. Only problem is with the food. Never had coffee. Every time we went for coffee, nope. Breakfest selections could have been better.

This is a new hotel so everything is clean and new. They serve a good breakfast for free. Staff was…read morefriendly and helpful. My room was clean and ready for me. The beds are too firm but I slept well! I was very happy with how quiet it is. Many newer hotels are paper thin. Not this place. It was noticeably quiet. I'll stay here again.

That should be a Negative 1 rating. I drove from Missouri to this disaster of a business, based on…read morethe listing and pictures on the priceline app. It rated the Quality in at 2.5 stars. I didn't have any issues checking in, the issues came when I got to my room. First off, I noticed a very musty smell and could hear the traffic outside, I realized then the window was open, the screen was damaged and when I tried to close the window it was off the track, and the clasp was broken. The bed was higher at the head and lower at the foot, I also could see a piece of the metal frame sticking out about 4 inches from the bed. The lamp next to the bed was broken and the shade was dirty, broken and hanging to the side. There were picture hangers on the wall above the bed, but the pictures were laying next to a dresser of sorts on the floor. The furniture most likely was picked up next to the trash after a rain, broken edges, hinges and stains.... So, I just had to look at the bathroom. The first thing I saw was two small dingy, yellow looking towels that you could tell were one time white. The kleenex dispenser was rusted out around the edges with nothing inside. The hair dryer had a layer of dust and grime and there is writting on the wall with marker... I returned to the front desk and told the desk clerk, I was not staying and requested my money back on my credit card. I was told that I checked in after 4 pm, so I would be charged for the evening. Even though you can't check in until 3pm. I pointed out the sign behind the desk that stated something in regards to if your not completely satisfied with something they would make it right. I also requested to speak with the manager and was told he's not here at the moment. I asked if there was a number I could call. I was given a number with the name Jim 9524701111, but you guessed it, Jim doesn't answer his phone, or return calls because I left him a message. The only thing missing from this room was the chalk body outline, I can put up with a lot, but the overwhelming grunge of this dump was too much. No one should be allowed to stay in a place like this.

Everything!!! (Except the front desk guy) Nasty, brocken,…read morefilthy, dangerous, did I mention disgusting?!!!! Never again! It's an embarrassment that they are part of Choice! Most of the people who stay there; stay there long term. You should be ashamed of yourself and so should CHOICE!!!! Not to mention it's over $100 for one night. DO NOT TAKE A CHANCE. Coffee pot did not work & microwave was missing the glass plate.