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Wine By Mike

5.0 (1 review)

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13 years ago

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Total Wine & More

Total Wine & More

3.6(38 reviews)
2.4 mi
Budget friendly
Family-owned & operated

Never been to a total wine and more before, and only went here because the friends I went to dinner…read morewith needed to pick up an item on way home. This location is in the woodlands near mall. Big store, looks new with bright colors and decor. Huge bldg and seemed to have everything anyone needs for drinking and entertaining Plenty of parking in a shared lot and not sure why but when checking out there was only 1 cashier...although I saw 3-5 other workers roaming around and it was Sat approx 7-730pm They were not slam busy but there was 4-6 people waiting in line for the 1 cashier...we were not in a hurry so it didn't matter but cannot speak for others in line .. I feel a manager could've stepped up and jumped on a register to for a few mins to help the cashier as she did seem and appear frustrated or maybe in need of a break. I will return when I need something.

I was excited to come in and stock up on some wine for our Christmas and New Year celebrations. We…read morecalled ahead looking for a specific item and the girl said they didn't carry it. However, the website said they did? So we decided to come in and double check... My husband asked the young man at the counter (near the entrance) about the item and before he could finish, the girl standing next to him rudely interrupts and says, "I already told you on the phone we don't have that!" We quickly picked up a few bottles of wine and now we're at the checkout and another rude girl just starts ringing everything up without even looking at us. She's like a robot and says absolutely nothing...no greeting, no happy holidays, not even a thank you when we leave...nothing. Just a frown. I dunno who trains these dummies, obviously noone or maybe another dummy. But I plan to take my business elsewhere and so should you, somewhere where I am treated with some kindness and respect. Have you ever been to Chick-fil-A? You will get better treatment at a drive-thru than this place. No need to put up with some grouchy, rude, unfriendly, rotten angry girls who are clearly in the wrong line of work! Put these dummies in the back stockroom and keep them away from customers! I get better treatment at a Texas gas station, in the middle of nowhere... called Buc-ee's! Benchmark them in customer service.

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Wine By Mike - beer_and_wine - Updated October 2026

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