This review is going to be in two parts (with subsections), and not both are bad, but the overall…read moreis a two star rating. It should be noted that we live approximately 100 miles away from the good wood shop. 1. We ordered roughly $7,000.00 worth of custom countertops. The cottonwood is beautiful. Good review. They can cut wood and make it pretty. 2. When it was delivered to our house the sink portion was not included in the shipment. The cabinet contractor said "Chris (at Good Wood) said he never got the measurements for the cutout." I personally saw the emails sent to Chris by my wife that included the measurements and was personally there when she called and left several messages. Additionally, when my wife dropped off the sink, she spoke with Chris who confirmed he had the measurements. Obviously Chris was lying to the cabinet guy to cover not having cut the sink portion. No apology was provided. 2.1 After leaving approximately a dozen messages (over the course of a 4 days) between my wife and I, we received a call back saying they would cut out the sink part with the "newly received" measurements. No apology was provided. 2.2 After being without a kitchen sink for over a week, the cut out on the countertops were done. When I went to pick it up, I was provided with the sink parts. The sink parts were missing practically everything actually needed to mount the sink. Including the instructions. My bad for not opening the box and inventorying the contents. 2.3 After another dozen calls and messages, my wife finally received a call back stating that they had found the missing parts in the back of the wood shop. No apology was provided. 2.4 A colleague of ours was traveling through GF and picked up the remaining parts. Which, of course was missing the faucet mounting nut. We had called at least half a dozen times asking to "make sure the faucet mounting nut is IN THE BOX coming to us." Not one call was returned. Now...we were warned that there was very little communication between the Good Wood Guys and customers. This is fine if your contractor can deal with laziness, lack of customer service, and frankly just plain lack of caring for what happens once they cash the check. If you are dealing with them yourselves...once you leave the show room (which...honestly was a very pleasant experience...they are great in person) don't expect too much. Also, don't expect a "thank you for your $7K business" or any kind of maintenance tips for your product. We didn't receive any. Overall - 2 stars. Customer service is ABYSMAL. I would travel an additional 100 miles to be treated better.

Just stopped into my first exotic/ live wood store. First, and foremost, they cater to their…read morecustomers. Their customer service is #1, and it makes it a truly enjoyable experience. As far as prices, I was amazed. From looking around online, I ended up spending 25% of what I was expecting. Highly recommend, or just stop in and see what they have to offer, and that it a lot. As my woodworking expands to this type of wood, this will be my one and only shop!! Thank you!

These guys are great! Easy to work with, they have quality materials, and their "seconds" building…read morehas great stuff priced for a budget!

Good grief! The only word I can use to describe working with the bath and kitchen department is…read moredeplorable! Order around $2000 worth of stuff for a bathroom remodel. Got a call a few days later and was told I was misquoted on two of the items and the price difference was more than $700! Okay, scratch those items. Get the rest delivered and discovered they forgot the mirrors to my medicine cabinet. NBD. I've got time to make it right, remodel still in progress. Called in and picked up my mirrors. Get home and discover the mirrors are right, but they've delivered the WRONG medicine cabinet. I paid for a 36inch and they delivered a 30inch. Then I get a call from them stating my space saver is in. What space saver? I call to discuss space saver and wrong medicine cabinet. Was informed that the space saver was going to be a problem because it was a special order and was told by that gal that, "I specifically remember you saying, I want that (space saver) but not the shower door." That's not true! I WANTED the shower door and ordered it, but she called me a week later to tell me it was $500 more than she quoted me so I ditched it. The space saver is $238! Who would pay $238 for a space saver you can get at Bed Bath and Beyond for $90 buck?! Then to add insult to injury, she suggests that I go with the smaller medicine cabinet that I've got because people typically go with a cabinet smaller than their vanity. I don't care! Give me what I paid for! Speaking of paying. ..my credit card was charged but I to date have NEVER received an invoice. I have our hand written order slip--which she filled out--that shows what I ordered and prices--NO SPACE SAVER ON HERE, by the way but thanks for the good helping of guilt! Good, Lord. I just want my correct medicine cabinet (that I've already paid for) so I can be FINISHED dealing with them. I regret ever having purchased ANYTHING from this lady. I won't go back. ps, Mis-quoting someone on a shower door by $500 tells me you're nowhere in the ballpark of having a good knowledge base of what it is you're selling. Give me what I paid for and let me done with you! PLEASE!!!! Also, called and asked to speak to a Manager. Front end gal's response? "What do you want to speak to one for?"

Their sand and gravel guys helped me out of a jam. They went above and beyond for me. Great people,…read moregreat company.

At about 915am this morning on July 28th 2022. The company parked their truck across from my…read moredriveway at 1626 12th ave s. on a 2way street we called them and they said to call the cops. We did and they said they can park anywhere on a street that doesn't have a no parking sign. As we were pulling out of our driveway we hit the united materials truck or trailer and yes it was an accident but yet it was still parked onto a street across my driveway as we were pulling out when we asked them to move the trailer/truck they told us to deal with it we're allowed to park wherever we want. The workers were very rude and not understanding that we are still paying on the truck and now we have to pay to get it fixed plus add on the monthly payment. Why is it we get stuck with the bill and the workers just get slaps on the wrists this is not OK. The workers were very rude and Adamant about not moving the truck we told him we were going to call the cops and their boss they came over they moved the truck so basically we called a hit-and-run but when the cop showed up they said it was a miscellaneous traffic accident it is not OK we are pissed that we have to pay the monthly payment plus the payment to get this truck fixed.

Floors and More rebuilt our fireplace (everyone says it's beautiful work) Installed by a true…read moreartist Floors and More installed new tile in our kitchen utility room and bath Using a leveling agent, their installer installed the tile perfectly and level Floors and More also re carpeted our entire house with amazing beautiful pet friendly carpet Their carpet installer was very patient considering all our furniture etc and did a perfect job When we decided to remodel our house our #1 issue and concern was installation Floors and More installers truly beat our expectations

Quick response with quotes on two separate jobs. After we accepted the quotes, they were quick to…read moreset up an install date for both the carpet and backsplash. The contractors they used were experienced and professional. Very satisfied with both jobs.