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    Windsor

    5.0 (1 review)
    Closed 10:00 am - 9:00 pm
    Updated 1 week ago

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    4 years ago

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    Laura's Couture & Alterations - Wedding day reception dress from photographer

    Laura's Couture & Alterations

    3.7(64 reviews)
    13.1 miMontrose
    $$$

    My experience with this boutique was incredibly disappointing…read more Not only did I discover on my wedding day that I had not been given all the pieces of my wedding dress, but the way I was treated afterward was just as upsetting. Instead of showing empathy or taking any accountability, I was met with excuses, blamed for the situation, and spoken to in a way that I found rude, unprofessional, and disrespectful. As a bride, you expect a bridal boutique to pay attention to the details and to genuinely care when something goes wrong. That was not my experience. Once they had my business, I felt like customer service and accountability were no longer a priority. I hope other brides never have to experience the stress and heartbreak of discovering on their wedding day that their gown is incomplete and then feeling dismissed when they ask for help. And they threaten you when you leave bad reviews even though I have receipts and photos to prove everything I've said.

    My daughter's wedding was in Montana and so we picked up the dress Friday before flying out…read moreSaturday morning. On her wedding day we realized that they forgot part of her dress and when we called them to let them know they were very rude and took no responsibility. The stupid guy just kept saying I can mail it to you. DO NOT EVER USE THIS COMPANY BECAUSE THEY WILL ONLY GIVE YOU HALF YOUR DRESS AND TAKE YOUR MONEY LEAVING YOU WITH NOTHING. Also if you put a bad review on google they will threaten you and try to have it taken down.

    Photos
    Laura's Couture & Alterations - Wedding day photo from photographer

    Wedding day photo from photographer

    Laura's Couture & Alterations - My wedding dress after alterations. Absolutely perfect.

    My wedding dress after alterations. Absolutely perfect.

    Laura's Couture & Alterations

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    Bet Cleaners - A lot goin on in this shot

    Bet Cleaners

    4.2(5 reviews)
    1.9 mi

    I have been coming to Bet Cleaners for about 5 years now. I actually brought one of my white…read moreblouses that was ruined by another dry cleaners and was left with black marks all over. I wasn't expecting it to be salvaged but this place did an excellent job and were able to remove all the marks. Ever since then I have been a loyal customer and only come here even though I do not live in Pearland anymore. The owner is very honest about the turn around time and how long it will take to get my clothing back. I have left stuff there for months and they have never misplaced any of my clothing. The owner is very kind and always helpful with any questions I have about tougher stains on clothing. Definitely recommend this dry cleaners to everyone in the Pearland area.

    My two visits to Bet Cleaners were less than pleasant and if I were able to give a review that was…read morelower than one star I would. Before visiting Bet Cleaners, I called to find out the cost of cleaning a ladies suit jacket (I had eight, so I was a little concerned about the cost). I was quoted a price of $5.99 by the man on the other end of the phone. I asked if there was any way he could offer me a discount if I brought in eight jackets and to my delight, he lowered the price to $3.99. When I arrived at the cleaners, I handed my eight jackets to the gentleman I presumed I spoke to on the phone (he confirmed I was correct). He entered my information and the number of items, and I noticed the cost of ladies suit jackets was already $3.99, seems I wasn't really getting a discount at all...in fact, he was apparently going to over charge me at $5.99 if I hadn't asked for a "discount." I pointed out what I noticed and he over talked me and acted as if he didn't really know what I meant. I was annoyed but decided it didn't matter and left the cleaners. Two days later I arrived at the cleaners to pick up my jackets and received some of the worst customer service I have received to date in my life. When my jackets were brought out, I looked over them, as I always do when I pick clothes up from the cleaners. I noticed the lapels on two of the jackets weren't laying properly and when I pointed it out, the same gentleman from two days before came unglued. He yelled at me and told me it was the way the jackets were placed on the hanger, and it was fine because they were clean! So I asked him to hang them on the hangers correctly since they weren't right. He rearranged the jackets on the hangers and the lapels were still not laying properly. I asked if he would be able to press them again so they would lay flat. He told me nothing was wrong, it was the movement of the jackets when they were transported and they would be fine. He yelled and I do mean yelled, and told me if I have a problem with it then don't come back! I was embarrassed and offended for a couple of reasons, not only did I have to pay $42.25, but I was yelled at in public by a stranger for something that was not my fault. And to add insult to injury, I still have to take my two jackets somewhere else in order to have them pressed again to get the lapels to lay correctly. Take your business elsewhere because Bet Cleaners does not care about you, your clothes, or repeat business.

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    Bet Cleaners

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    Windsor - womenscloth - Updated September 2026

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